Today Jan-5-2026 I went to Optical Outlet at, 140 E 13Th, Saint Cloud, FL 34772 I got that at 5:55 and the doors were already locked so who knows what time they actually lock them. I knocked on the window and told the two girls I'm just there to pick up glasses, I lost my glasses and I can't see without them it was kind of an emergency. They pointed to there watch and told me the time, I said I still have a few minutes and I just need to pick them up it's very important and they said, we can't help you. I think the owner should play back the video and see what time they really closed those doors. These two girls could have handled the situation a lot more professionally but all they wanted to do is go home. It's not like they have a hard job they sit in the chair all day. I will also be leaving a complaint on the BBB website and Yelp read more

I lost my glasses one night and given an appointment the next day to be seen. Nicole was the one who helped me at the eye dr and was very helpful with picking glasses that looked best on me but didnt break the bank and nonetheless very thorough in explaining my benefits. I was pleased with her services where I then returned with my young daughter who Nicole also helped and made her feel comfortable as she fears anything doctor related. Thank you Nicole again for everything! read more

OK, I had made a negative review when I first purchased and obtained two sets of glasses. Today, I went in to get me driving glasses fixed. They were titanium-based frames where I paid for all the options when I bought them. Today, the company did not offer to repair them and told me I would need to purchase a whole new set of frames. Obviously, I laughed and immediately walked out the door. I strongly discouraged anyone considering this company. They have proven to me that they were not responsive when I originally purchased the glasses and it took them three tries to get the prescription correct..., but now I find out they don't stand behind their frames. Bottom line, I ended up going to the VA Medical Center and got a replacement frame for $25. That is a lot better than doing any further business with this organization. read more

The optometrist is amazing, Dr. Rabinowitz. But the girls working there appear to have been trained in high-pressure sales. I have had a regular contact lens exam for thirty years. Today one of the office staff wanted me to pay for a bi-focal, astigmatism exam, which is double the cost. When I told her I have neither astigmatism or bi-focals I was told, "If you are due a refund, we will talk about it later." What??? When I refused and only paid the normal fee, they wanted me to sign a post-it saying if they needed to charge me more, I would agree. The doctor scoffed when I told him. Unfortunately, they run very far behind schedule. I had a five minute appointment and was called in 70 minutes past my appointment time. Then all they had to do was print off my prescription and it took another 15 minutes while the girls labeled their binder notebooks and talked among themselves. I will be moving on. read more

Jaylene is awesome! Last person I dealt with! Only person I want to deal with! Great customer service like you don't often see! The person I dealt with before didn't even leave her throne and she would have saved me a lot of time and trouble! I left frustrated and empty handed! I came back after trying to deal with my situation with other optical stores! But, then I wouldn't have met Jaylene!Optometrist was great also! I would recommend Optical Outlet... Hopefully you won't get stuck with the "other associate." read more

Thank you Kia for helping me as a walk-in to adjust my glasses. My eye doctor was way up in Orlando and my glasses were sliding off my face and I had no time to drive up there. Thank you so much for your help! read more

not happy with my experience, paid for glases and they gave me headaches, compared to the location and they checked my script and verified all was well . they took them back and said they would re do my Leneses. I set them up to verify by placing a part of a part of a tissue between the left lens and the frame. within a week they called and advised they where ready for pick up. once I got them home, I checked, and the tissue was still there. I wont go back to a place like that read more

Wow sat for fifteen minutes when I looked up all the young lady that would help there customers we're all standing around chatting. Nobody in their chairs doing nothing nice. I sat for another few minutes and there was a young lady sticking glasses back on the wall and I asked her I'm just here to pick up my glasses. She said oh sit over there so I did and she got my name and went and got my glasses. She brought them back. She laid them down on the counter in front of me. She didn't take them out or wiped them or clean them or even bother to look at them and I put them on and she said oh they look nice. I said I don't need to know they look nice. I paid $700 for them. I know they look nice by then. I was getting a little aggravated so I walked out. Look down to look where I was stepping off the curb and they fell off my face. I came back and told her they needed to be tightened so she took them back and bent the legs of the glasses down in the 90° angle. I have a cancer spot behind my ear and that's the reason I wear this type of glass that I wear so I told her I didn't need them. I already have two pair that look just like this that y'all did the same thing too and makes my little spot more tender and told her I wanted them fixed at the temple where they should be went back in and she fixed them. She didn't bother to ask me to look around. Look down when I got them so that she could fix them for me before I left. Was very unsatisfied with this whole situation. Unfortunately my insurance is just changed but I will be finding a new eye doctor. I also got the feeling that as I was sitting there didn't get the feeling they took two elderly ladies before me who came in after me. I really got the feeling that because I spoke English and didn't speak Spanish that they didn't want to be bothered with me, which I'm finding a lot more in St. Cloud Florida to be the norm which is very aggravating but you know what it lets me know who I'll spend my money with and who I won't when it comes to buying products read more

Ashley and the staff are hardworking.i had an emergency with my glasses and they expediated the order. Thank you guys

Great place super helpful will come for all my eye needs great work and fast delivery service

Friendly and lovely staff. (Ashley is my favorite ) They are fast and make you feel very welcomed when you walk in. Very sanitized and clean! read more

I have never had a huge problem here. However, how I watch them treat an older customer has me questioning whether I will go back. I came in last week to pick up my glasses. The guy at the front desk was kind of rude. Telling me to just sign and sit down without asking how he could help me. Then when he called me up he couldn't find my glasses and was asking if I told if my glasses were in and how. He asked if I had already picked up my glasses. I told him I hadn't and said my husband was out of town so he couldn't have picked them up. He said "I didn't ask you that!" Then he told me to sit back down. I was sitting next to an older gentleman and we started talking. He was not happy with his service. His glasses had broken shortly after he got them. I told him I had always been happy with my service and I was sure they would take care of him. A lady called him over. I wasn't trying to listen in. The gentleman was being fairly nice. The lady was sort of short but nothing too bad. I heard her say they replace the glasses and the new ones would come in a couple of weeks. The gentleman asked about what in the meantime. He asked if they could give him some replacement frames and fit the lens in them. She said no they didn't do that. I understood because I had seen the glasses. It wasn't a easy fix. They don't have the ability to do what he was asking for. He asked to speak to a manager. She said the manager wasn't there. He said he wanted to make an appointment with her. He was told that he just had to come by when the manager was in. He asked when she would be in. Now it is important to realize that this gentleman had not started yelling or using bad language. He was still being a gentleman. The lady just got up and walked away. He got up and left. He said something to me as he left and how it was important not to let things bother you. A minute later I was handed my glasses. I wasn't asked to sit down and try them on. I am very happy with my glasses. I am very disappointed in how I witnessed someone being treated. The world never gets better if we allow others to be mistreated and never do anything to stop it. I hope the manger sees this and does some training with her employees. Like I said I am not sure I will be coming back. It is a shame because my whole family uses this place. read more

Not very professional. They switched my appointment time without calling only received confirmation texts that showed a switch. I called them to confirm the switch only to find out that they need to reschedule the appointment to another day, which was two weeks further. There is not regard for a person's time. Not a good way to treat a new client. I will not be using them. read more

Optical outlets in Saint Cloud where professional and quick! Got my daughters glasses and we are excited to pick them up, will continue to go here for her eye check ups. read more

Awesome doctor! Staff was super helpful and friendly. Highly recommend this place!

tenia un a nueva cita para evaluar mis anteojos (2) que ellos me prepararon , y me lo cancelaron sin avisar , perdiendo dos horas de mi empleo , ahora estoy con dos espejuelos malos , ire a otra asegundo profesional a revisar mi reseta y poder reclamar . y los empleados no me explicaron el motivo solo me dijeron que la receta esta correcta, y me derivaron a un optamologo . lo curioso que con uno de ellos si esta casi correcto. espero recuperar mi inversion. no recomendable. read more