Unreliable Access & Zero Communication…read more If you're considering storing anything you might actually need access to, think twice. The elevator is constantly out of service, making upper-level units virtually inaccessible for extended periods. What's worse is the complete lack of accountability--no calls returned, no updates, not even a courtesy message to tenants explaining the issue. It's incredibly frustrating to be left in the dark with no support. A storage facility should offer reliability and communication--this place offers neither.

HORRIBLE customer service, didn't help me at all. Asked if I needed anything else and before I…read morecould answer he immediately left the chat. Never used the unit and they said I couldn't get a refund. Elevators don't work and you can only access the stairs through the first floor but somebody with access to the first floor has to unlock the door for you meaning your unit has to be 1st floor for you to be able to open the door to access the stairs which is ridiculous.

Based on my experience, the two women working at the counter were very friendly, not only to me but…read morethe other customers as well. And folks were nice to them as well! What a beautiful thing. The woman helping me actually went above and beyond in terms of helping me get to my U Boxes after it appeared the national U-Haul number I called didn't sync with this store. I really appreciate her and the guy who was able to pull my containers. Y'all are real ones!

I'm guessing it's U-Haul policy (or maybe just this location's) that when both parties make a…read moremistake, to take advantage of their customers as much as they can. U-Haul likely made a mistake on marking their fuel gauge and I, two hours behind schedule, signed off on it. Items were loaded on-site from a pod and driven ten miles, half-filling a 15' box truck. A singular tool chest was then driven six miles one way and six miles back to the depot. A total of 22 miles. I had estimated based on load and distance to refill around 2 gallons of fuel and returned it slightly past closing. Checked the receipt the next day and was billed an additional 5 gallons of fuel (~$25) claiming it didn't match what was signed off. That's ~7 gallons of fuel for 22 miles. It doesn't take much brain power to realize that a half-filled 15' box truck does not drive THREE MILES TO THE GALLON. The only figure I can think of that gets anywhere near this number is a Bugatti going at over 250 mi/hr. If whoever I spoke to the on the phone was willing to work with me and ended up billing me for an additional gallon or two, I would find that an acceptable resolution. The fact that a representative was unwilling to relent on the impossibility of a box truck getting 3 MPG speaks a lot about their customer service skills or lack thereof.

Do not rent here…read more Both elevators are broken, one has been broken for over a year. Meanwhile my rate has doubled in three years. Signs of rodent and insect activity, and several interior lights are broken. The climate control is mid at best.

Employees Jordan and Alex are helpful, friendly,asks me what I need. They are pleasent when I pay…read moremy bill. Both are knowledgable. The unit is clean. I have been there 2 years I recommend the facility.

I chose Einstein Movers because of all the amazing reviews, and they definitely lived up to the…read morehype. From the moment they arrived, Jordan D, Jeremy E, Jake P, Leo C, Corey H, and Antonio V were friendly, professional, and incredibly polite. I was honestly amazed by how careful they were with everything. They handled our furniture and boxes with more care than even we did, which gave us so much peace of mind. You could tell they really cared about doing the job right and making sure nothing got damaged. They worked hard, stayed positive the whole time, and made what could have been a really stressful day feel easy. It's not often you find a team that's this efficient while still taking the time to be so careful. If you're looking for movers you can trust, I can't recommend Einstein Movers enough. Their reviews are what convinced me to book them, and now I'm happy to add another five-star review. Huge thanks to Jordan D, Jeremy E, Jake P, Leo C, Corey H, and Antonio V for taking such great care of us and our belongings!

Elliot and Chito are rockstars! They are professional, strong, and work quickly. They are careful…read morewith your things and wrap / tarp areas (such as our door) so they do not get damaged. A 4 bed, 3 bath house took around 4 Hours to transfer to a 10 x 10 storage unit. It is VERY expensive - around $1000. If you have the money, value your relationship (because tired me = grumpy me lol), and hate lifting heavy stuff - it's worth it.

Austin was super helpful, and really went above and beyond to help me out. I've never had a storage…read moreplace before where the manager really went out of their way to help me especially with my situation. So five stars for this place.

YOUR UNIT WILL BE BURGLARIZED…read more This place is an absolute joke. They only keep video record for 7 days! Thieves cut our locks off and they didn't notice or notify us, despite their claims that they do regular inspections! The useless staff are dishonest, lazy, and do not care about your property at all. Totally unprofessional, and incapable of security your valuables. Any unit in this facility could be compromised with a 20 dollar pawn shop saw. Ridiculous.

Horrendous Experience, Locked Out of Our Paid Unit, Zero Accountability…read more We had one of the worst customer service experiences of our lives with US storage. After signing the contract, my husband tried to buy a lock from them--something completely standard--but none of their locks worked. They told us to bring our own, which we did. When we showed up on move-in day, with movers ready and all our belongings packed, we discovered they'd locked our paid unit and the facility was closed. Nobody would help us. Their so-called "support" simply told us to come back the next day, as though leaving a loaded moving truck waiting overnight was an acceptable solution. We were forced to scramble at the last minute to find a different storage unit (shout-out to CubeSmart for saving the day). This caused us extra costs in mover fees, wasted time, and a massive amount of stress. To top it off, they refused to refund us for a unit they made completely inaccessible. The level of disregard for our situation, the total lack of professionalism, and the refusal to correct their own mistakes is beyond appalling. If you value your time, money, and peace of mind, stay away from US storage. They are disorganized, unresponsive, and have no sense of accountability once they take your payment. This was an infuriating, stressful ordeal, and I wouldn't recommend them to anyone. I'm looking into a lawyer to get the refund for a unit we could NEVER use!

What a scam. After three months at the advertised rate they more than doubled the cost to "keep up…read morewith the supply and demands of the market". So ridiculous. Just advertise the prices that you require to stay in business. Why make a practice of deceiving people and then taking advantage of them once their stuff is on your property. It's sad that these business practices are legal.