just now While the medical care from the staff was solid, they lost three stars for what had occurred during my procedure. I was having very intricate, delicate surgery on my eye, to repair a macular hole, and additional laser repaid my retina. I don't mind saying that I was very stressed. I was given an "eye block"; I was knocked out, the "block" was administered to my optic nerve, then I was brought out of the anesthesia. This removed all pain, and kept me awake for the surgery. While the surgery was being performed, the surgical staff engaged in a conversation about Utah's new Covid-19 Mask Mandate from the Governor. Now, I am 63 years old, and part of the "pre-existing conditions group", making me more susceptible to the virus, more susceptible to illness and/or death. I was stunned to hear members of the surgical team saying that they were against the mandate, and thought that the hype was overblown! The surgeon, whom I hold blameless, as these were not his employees, said to the staff "I can't believe that you guys feel this way, after everything that's happened..." That's when I chimed in, saying "This is ridiculous! Wearing a mask hurts no one! And, regardless of your political beliefs, I would think that everyone would want to wear one, just to decrease the chance of spreading! This is just like the motorcycle helmet law argument of the 1970's, where riders would say "It's my life, you can't tell me what to do! Only in THIS case, your actions can permanently change the lives of many others!" You could have heard a pin drop. The conversation was over. My anxiety went through the roof, along with my blood pressure. Here was a group of "medical professionals" announcing to the world that they didn't believe what their peers, EXPERTS in the field, were saying, and gambling with MY LIFE, in the process! This was irresponsible, arrogant, upsetting and callous! They have no right to take their patients' lives in their hands, while doctors and nurses the world over are trying to keep their heads above water! How dare they??? Regardless of one's political beliefs, this was no place to have this conversation. And, in my opinion, these detractors of the mandate do not belong in an operating room, PERIOD! So, as I said, it appeared that they administered proper medical care, from a technical standpoint, but failed miserably with their bedside manner! Shameful! read more

I had major surgery completed here back in 2021 and their prices were very competitive and I saved I ton of money having my procedures done here. That sort was awesome. They intake process was great, all the nurses were so nice but after my surgery I went into the recovery area to come wake up from being under and I was taking longer then expected. I was completely out of it, and the nurse kept waking me up and getting my dressed which would be ok besides I was falling over and collapsing. She did not seem concerned and rushed me out up my car where I passed out multiple times and my mom who is a very petite lady had to catch me and steady me before I hit the ground. Luckily I was able to get in the car without any serious fall but looking back I am so annoyed that the nurse was more worried about getting me out of the center quickly then making sure I could safely get into my vehicle. It's not like I was just being lazy I straight up could not help it. If you are planning on getting surgery done here, I would recommend that you have someone there to advocate for you at pick up time to make sure that it is safe for you to leave. read more

If I could rate negative 1 star I would. I have no complaints about the surgery center's efficiency, cleanliness, etc. I do have major issues with their billing. Their billing dept is deceptive. The day of my surgery I was forced to sign a statement to the effect that if my insurance didn't pay, I would be responsible for the difference. This is pretty standard, but they wouldn't proceed with the surgery unless I signed that statement. I should have walked out then. Fast forward 1 month. We get the standard bills, the Dr. the anesthesiologist, pharmacy, the surgery center balance. We pay up. My insurance pays up. I think we are all done. 6 mon later I get a separate bill for $4000+. This is for the actual device they put in my knee. They (StG Surgical Center) claims it was not included in my surgery bill. HOW DO YOU DO A KNEE REPLACEMENT SURGERY AND NOT INCLUDE THE DEVICE???? 12 months later, they threaten to turn my account over to Collections because I have refused to pay for a device that should have been included on the original bill. 18 months later, still ongoing. I would not recommend this center unless you have a lot of cash upfront and just pay out of pocket. read more

I took a loved one last week for eye surgery and from the moment we walked up outside and the door opened I was hit with the extreme harsh chemical odor of their industrial sized toxic automatic air freshener, walked in to the counter as the loved one I was with can't get to it herself so I had to go in immediately my little one who was also along said mom I have a headache I don't feel well! I had a headache immediately my head wouldn't work my legs were covered in hives all over now and my foot turned bright red and itched and hurt! I explained to the lady Jo at the front desk who was a nice woman that I was allergic she reacted as if this is something she hears all the time! The waiting area is tiny and crowded and does not need that huge industrial sized thing they operate by battery I asked that they take the batteries out it became clear that she already knew they would not let her even if it meant my health so I was taken outside with a fold out chair as well as my elderly loved one and child to sit out there and wait for hours, our appointment was supposed to be maybe 45 min we drove from out of town I understand someone getting behind but to then be told we would be waiting for 2 to three hours for her apt when she. Had not eaten all day and had to take meds on an empty stomach, someone could of called and said come in later we had already spent time driving from out of town and would need to drive home after we arrived at 12:30 for paperwork before her 1:00 apt and left around 5:30! The kicker we have to return for the other eye this week! While sitting outside with no bathroom no plug to charge phone and a little one many people came out of their complaining about I hate this place it's the headache place! Another set of girls the one girl went and threw up she had said when they came out on her friend that air freshener made her ill! Even if they took out the batteries one day that place would need weeks to get that out of their! They need an air purifier not that thing! Was activated for days from this place! read more