Hello, my Name is Greg N. Dr. Austin is a young modern MD - at St. George's Medical Clinic is truly outstanding. He is extremely knowledgeable, incredibly helpful, and genuinely cares about his patients. What really sets him apart is the time he takes with you--he actually sits down and talks with you at length, answering questions in depth and making sure you fully understand what's going on and how he can help. You never feel rushed, dismissed, or talked down to. He listens carefully, explains things clearly, and approaches care thoughtfully instead of just pushing you out the door. Dr. Austin is the kind of doctor you hope to find but rarely do. Highly recommend to anyone looking for a doctor who is smart, patient, and genuinely great at what he does. read more

Office experience aside from speaking with Alicia who is a kind & professional representative and administrator, is pretty awful. Dr.A is cool too but still not enough to make up for the super inattentive front office staff. read more

St. George's Medical Clinic - Waiting room's aesthetic = super cool - Laboratory Testing Near Me - Pasadena, California

Has been my primary doctor for past 2 years for general checkups and care, and always had a very pleasant experience. However upon calling to making my most recent visit, receptionist told me they no longer take health Insurance and all visits are cash only 100% out of pocket from visitor, starting at $120 and up depending on the severity of visit. Not sure why the change.....but looks like I need to find a new primary doctor now. read more

This clinic is the absolute worst. Be prepared to wait for a LONG time and be seen by the medical world's most incompetent, ignorant, rude people. My appt. was for 8:30 with NO paperwork to fill out beforehand. I waited 45 minutes, and they took in 3 people who showed up at 9. Also, the technician told me that her start time was 8:45 - 15 minutes AFTER the time they told me to show up. She said she didn't see my chart and went to do laundry, which is why I sat out front for 45 minutes. The front desk woman told me she had my chart... who's lying? They lack empathy, professionalism, and compassion. They cough and sneeze without sanitizing and are abusive when someone complains. If you are work comp, go somewhere else... You have a right to choose. Then, the technician who drew my blood tears the finger off of her glove to tap the vein when drawing blood... She says she can't feel it through the glove. TOTALLY UNSANITARY... Be prepared to get an infection potentially. The doctor was condescending and verbally abusive. After doing the tests, I sat in the room waiting for the doctor to come finish the visit... I finally walked out after another 15 minutes. That's a solid 90 minutes of my life I will never get back. read more

Visited last week for a pre-employment physical. Everyone was very professional and considerate. The front office ladies were extremely respectful and I didn't have to wait. I met with the doctor's technician who was very empathetic and explained everything in detail. My final review was conducted by Dr. Austin. This was especially the most important detail, as Dr. Austin is the co-medical director of the clinic. My case could have easily been delegated to someone else and I appreciate him taking the time to sit with me and talk. I truly appreciate the time and attention by him and his staff. THANK YOU! read more

This place is one of the worst clinics I've ever been to. The inside is dirty. The office is always crowded. They always make you wait. The front staff was very rude and unhelpful. The doctor I saw, did nothing to help my pain and when I told him it's very bad he prescribed me a muscle relaxer which only made me sick. The only reason i went to this place is because of workers comp. I will never return and I will be reporting them to the BBB. This place needs to be shutdown immediately! Do not go here if you need any medical help, find a better place!!!! read more

LEOOOO helped me a lot despite being so nervous about my work mandatory visit. Meeting new medical professionals makes me REALLY nervous, which is why these such visits make me very nervous. But Leo made my visit easy and smooth. I liked hanging out with him and her enthusiastic and blunt personality made it easy to relax. The ENTIRE STAFF work very hard to support the medical team and the waiting room so so very special on its own. It's worth visiting to see... Looked like it could be a bar or lounge. read more

Older woman with glasses had me waiting 2 hours each time I went. when I walked in she immediately told me to take a seat. I seen other people signing in so I made sure to sign myself in. A whole hour passes, and people who came in after me are being seen before me and I'm getting really annoyed. I go back up to the front and it's a different, much more helpful woman. I asked her if I needed to fill out paper work since I seen others with clipboards of paper work and she said "the other lady didn't give you paper work?" and I said no, she apologized and had me fill out paper work and said she would put me to get checked out next. the lady with glasses went on her lunch and left me waiting!!!!! two days later I have to return for my tb results. glasses was at the front desk again, I told her I was coming back for my tb, she looked confused and told me to take a seat. I was frustrated because I was told the previous time I would be in and out for this. when I asked how long it would take she just gave an annoyed "I don't know" with her eyes closed. I sat down. over an hour later nothing. no paper work. no being called up. so I go up to the desk again and ask about the status of everything and glasses goes "oh I'm working on it". 20 mins pass, she gives me paperwork, then leaves to lunch.... finally 30 mins later the nice lady calls me up and she goes "she had you fill out paper work again? aren't you here for your tb results?" and I said yes I tried to tell her that. she apologized again for something that wasn't her fault. a few minutes later I got my results and left. that glasses lady needs some serious talking to. i've seen another review about her doing the same thing. I understand the office is busy but waiting 2 hours for a piece of paper really pissed me off. enough to write a review. she really needs to listen to patients coming in before telling them to sit down immediately as it's rude and unprofessional and keeps people waiting in the office much longer than needed. all other staff was excellent, this would've been a 0 star review (if it was possible) had the rest of the office not been amazing. read more

I'm not going to name him and I'm not trying to shame him... however... I do think they need to do a retraining session with the nurses every once in awhile to keep things fresh. The gentlemen I had trying to get my blood had to stick me 5 times. I don't ever have trouble getting my blood drawn. I just recently had back surgery and had my blood drawn on the first stick 4 different times. At this establishment it took 5 sticks. He's lucky I don't have a phobia of needles I guess. Time from entry to be seen 5/5 Experience with blood being drawn -2/5 read more

I came in to do a physical and TB test. Waited almost two hours. After my tb test and physical, i went to the front desk to see if I needed anything else, the front desk lady with glasses told me to go back and sit down and I didn't have a chance to say anything. I waited and sat for another hour and I went back up to the front desk to ask. She told me she thought it was for worker comp but she clearly knew I did a physical and TB. So I waited an extra hour for nothing and could've went home afterwards. Maybe next time make sure to tell your patients that they can leave and not tell them to just sit back down. This was a disappointment and wasted half my morning. read more

This place is so creepy looking inside but that's besides the point the front desk staff is sooooooo rude! They either need to A. Be fired or B. Get a talking to because how are you going to be so nasty and ugly to patients like hello if you don't like costumer service get a job where you don't deal with people at all. The nurses and doctors are nice so that's why I didn't give this place a one star. read more

Even when it's empty it takes a long time to be seen, and the ladies at the front desk make it their mission to take their sweet time and not even acknowledge you unless you go up and remind them that you're there. They're either on their phones or talking to each other and look at you like you're bothering them. It ain't that hard to pretend to have manners and professionalism! read more

The physicians seem to be competent and efficient for the most part, but the back office staff responsible for documentation is absolutely deplorable. My employer pays for all of my new hires to get their basic examination done by St. George (TB test, drug screen, etc.) and I have to call and harass them 3+ times for each new hire just to have a few documents scanned to me. It's a frustrating process and they respond with an unprofessional attitude despite the fact that we are paying them to do this. I hate writing negative reviews but this has been happening for YEARS and it is incredibly stressful to me as an employer that requires this documentation for hire. So unnecessary! read more

I don't understand why there are so many negative reviews. Integrity should be a big part of everything you do in life. To start, my experience here today was exceptional. This was not your typical clinic. I like the layout of this clinic. My experience started off with a great welcoming from Mayra. After she gave me papers work to fill out, I submitted it right away and in less than five minutes, I was called in by Ramon. RAMON conducted several tests on me. He made me feel at home. He has a great personality and attitude. Alicia conducted my blood draw and she was the sweetest. Lastly, Dr. Apramian reviewed all my results and said I was good to go. Dr. Apramian had a professional attitude and cares about his patients. Thank you all for the experience. PS. My treadmill exam was also positive and fast. Great job. Keep it up!!!!!!!! read more

This is a very bizarre and eerie Medical Clinic. The lobby if beautiful and creepy at the same time. I seriously wonder what this place used to be and what happened here. It almost feels haunted...-_- I came here for a drug test as part of my job application. It was simple and easy. They asked me to empty my pockets and they checked the restroom after I urinated. Talk about an intense drug test. read more

St. George's Medical Clinic - Eerie Lobby - Laboratory Testing Near Me - Pasadena, California

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I had a work injury so my employer recommended this medical clinic. I was nervous at first but the staff put me at ease with their knowledge and kindness. I come back often for physical therapy and the two staff member Hueying Liu and Ricardo Morales are professional, thorough, knowledgeable, personable, and above all else, kind. They answered all my questions with sincerity that put me at ease. Showed me techniques that will help me in my everyday life. I appreciate them so much and will recommend them to my friends, coworkers, and family. read more

I'm pulling all my business from here. Charged twice (more the second time) for a incomplete physical we had to come back for. Unethical. Dr Apramian is confrontational and laughed at our situation. Paid 440$ for a physical and to get forms signed. Unbelievable. Took advantage of our stressful situation and made the client pay twice. read more

Not sure why there are so many negative reviews. I read them before coming in, and braced myself for rude staff and a lack of professionalism. Instead, it was an entirely pleasant, quick, thorough, issue-free appointment. Sure, having a clinic with a "theme" is kind of odd, but it's harmless and very clean and well maintained. I can only speak for my personal experience, and that was a really good one. read more

Date of incident: 12/10/18 If you want a punctual and courteous experience I would recommend NOT coming here. My husband had to wait 40 minutes before being seen and has an appointment in place. An email confirmation stated if you waited more than 30 minutes to contact the number. After doing so the receptionist stated, " he's only been here for 36 minutes!" Instead of apologizing or providing patients with a status update they ignore you or give you attitude. Disappointed in this experience as he has been coming here for at least 2 years. Recommendation: -Have the staff take a customer service training. - FYI: The room echos and we can hear every single thing the front office staff is saying to one another. We overheard the two girls at the front office making inappropriate comments about the situation. It is common knowledge that staff should never speak about patients as this is an unprofessional practice. read more

Dr. Austin Apramian is the best physician I have ever been treated by. He is incredibly kind, attentive & thorough. I feel extremely lucky to have found a doctor that finally cares! The clinic is also higher end than other urgent cares I have been to and makes for an overall more comfortable experience. read more

I had to visit the clinic for a pre-employment physical and TB skin test. My appointment was for 5pm, but I was stuck in traffic for 2 hours and arrived at 5:30pm. The receptionist was very kind and told me that I didn't have to reschedule and that they will see me immediately. Frank performed the TB skin test, James administered the hearing & vision tests and shortly after I was seen by the doctor for a physical evaluation. The entire process took about an hour, all the staff I encountered were friendly, helpful and efficient. I am very impressed with their customer service and thankful for their accommodation on my tardiness and staying 30 minutes after their closing time. read more

Got stung by a bee at work and had to immediately come here to be checked out for the workers comp claim. That wait wasn't to bad as my job had called ahead. This place is kind of like a weird old castle with duck wall paper. The problem was with the follow up appointment. I had an appn for 11 am, I wasn't actually seen until 12:15 pm. Then it was for less than five minutes. Agree with other posts below, what's the point of appns if you're going to have to wait for over an hour? It would be nice for the front desk people to let you know how long the wait would be. read more

Came here for a preemployment routine drug screening. When I walked in, I thought that I was in the wrong place, because the waiting room looked like something out of Downton Abbey, or that British-style restaurant that used to be in Pasadena over by the Parsons building. The one that had the old British taxi cab out front. Anyhow, when I walked up to the receptionist, I must've had a confused look on my face, as she said, yes, you're in the right place. No blaring TV, no plastic chairs, no glaring fluorescent lighting. Leather couches, leather chairs, wall sconces, quiet, relaxing, absolutely gorgeous. I did not have an appointment, and I was a walk-in on a weekday at 9:30am. I spent two minutes filling out some paperwork, waited maybe another five minutes after that, and was in and out in maybe 15-minutes altogether. The staff's appearance was very professional, while at the same time, they were very polite. Definitely deserves five stars. read more

Very good clinic a lilttle old fashioned but Drs are nice. I had a very good experience in this place. Fast service this is the best.

Going on 2 months for physical therapy, the docs and PT staff are amazing. I've been waiting here for more then an hour and it happens when you have a schedule appointment too. I would not recommend this place due to their receptionists! They are rude and unprofessional and talk about their patients. How would I know? They were talking about me and wanted me to hear it too. I will be going to another place. Don't waste your time going here. Trust me! read more

Worst clinic I've been to. Very creepy clinic. Has a medievalist feel. Almost seems as if the place is haunted. When I was called in for a blood draw the guy just didn't know what he was doing. He poked me twice and not even close to a vein. It was on the side of my arm. He has to request help from another nurse to draw blood. The second person seem annoyed about the first guy asking for help. I have pretty easy to find veins so I have no idea what the issue was. I don't mind needles but this guy made the experience horrible. read more

Dr. Aaron Apramian is very caring, sensitive and intuitive...don't let the baby face fool you! This man is wise beyond his years! Patient care is his #1 priority, he truly believes in healing from every level, not JUST western medicine, but mind body and soul! He honestly helped me physically, mentally and spiritually! Dr. A, please continue your journey of human kindness and healing :) read more

THEIR PHYSICAL THERAPY IS A BIG JOKE!! My job sends Workers Comp patients here and it is a big mistake. The doctor seems to think one should get better with a few treatments of their in house Physical Therapy which is a joke! a big one. They make you stretch which I do at home anyways, give massages that you can't feel at all and then they put heat for 15 minutes with some electrodes underneath. Not everyone has this treatment but I do know hot packs or ice is the finale of every session. PT lasts sometimes 30 minutes and I will not recommend this place to get better. I have been going to PT on and off for years and have always had way better at other medical facilities. Therapists who really get in there, who do more than just apply hot or cold. You let me down St. Georges. They also charge for any paperwork you take in and the amount that is charged on the credit card is different from what they have posted on the counter. This clinic does not really care about one's well being. I was going here for months and heard other patient's in the waiting room complaining. read more

(This isn't a review on the healthcare) My job requires me to go to several hospitals a day and do work there. I have dealt with some terrible people before, but the staff of St. George's takes the cake. There is not one person on the staff that has any social skills whatsoever. Me: "Hi, how are you?" Secretary: "What do you need?" Their terrible and bitter attitude starts from the moment you walk in and never leaves throughout the experience. This is such a shame too as the hospital itself is quite beautiful if you like a neat medieval look with your healthcare. I wonder if the Doctor there dresses in armor & practices bloodletting on patients?!?!?! read more

They will do blood draws for send out kits, like NutrEval. The waiting room is beautiful, with haute living magazines. The director is willing to go out of his way to do super complicated blood draws. I'd go back again. read more

Had to go here for new hire pre-employment of another company (TB test/Physical). Staff is friendly, rooms and facilities are clean, old school touch building (brings character/cute). only thing, I had to return for a TB check, the guy said anytime from 830-5. I got here at 830am but the one who checks doesn't come in until 9am or so, very disappointing. read more

I came here for a pre-employment physical and this place is a trip! I really thought I was walking through a time portal because the decor is straight out of a medieval dream. Considering the name of the practice, its fit, but they could use a bit more natural light. The gentlemen who took care of the testing was really personable so we got along well. I only saw the doctor for a whole two minutes and was out the door. It did have to wait 45+ to get seen, but that is how it works with the medical field. I didn't have to wait too long for them to check my TB test (negative, of course) and I was on my way! read more

I fell and concussion at work, This DR GLEN in spite of telling him all my symptoms he did not refer to a CT scan, he said I will be okay, as if he knows whats going in side my head, and as if he had to pay, its been month, and he is still saying it will be okay and waiting it to heal it self. WHAT A DOCTOR? Finally I called and asked for me to refer to other doctor coz I he was not treating, but in fact waiting to heal. what is stupid doctor. Finally I went to other doctor she said, she wants to have a CT scan make sure every thing is okay. she was a Neurologist, its very scary to go to ST, GEORGE CLINIC, man , don't know what he was thinking. he did not have to pay, my company was paying,.... don't know why he still did not want have a CT scan, after 6 visit also. DO NOT GO TO THIS CLINIC, FIRST VISIT IF YOU FEEL HE IS NOT TREATING YOU AND WAITING TO HEAL ITSELF, right away change the Doctor. read more

Alicia is the sweetest nurse, and the office is beautiful. I haven't even seen my doctor yet, and I'm amazed! Thank you!

I was a walk in patient, found the clinic through a google "clinic near me" search, and I was in total awe how classic the building and its interior look. Very classy and antique, cozy yet pompous atmosphere. (The blonde reception lady was really nice and friendly.) But the problem is clinic equipments are also kind of antique. super old looking and mostly analogue. I can't whine about sitting in a room waiting for the doctor for like, 30 minutes, since I was a walk in. but the doctor didn't even try to listen me. He kept cutting me off in the middle of my sentence like he's heard enough- maybe because it was like 5pm and he REALLY wanted to go home but hey.. listen to your god darn patient. everything about the clinic beside the doc was okay. especiall Frank- the assistant guy was really kind. read more

This place is the slowest damn doctors office ever. I've been here since 3:15 it is now 5:08 it's sad how slow they are and they have a lot of people working here. You guys need to be quicker to your patients needs my God it's ridiculous. Let me add on to this review how rude the front desk people are. This place should be shut down for how rude they are. This is exactly why you just work the front desk you'll never amount to anything else. You guys need to hire people who love doing their job not complain. read more

My mother Eva has had a great experience while receiving therapy. In her own words "this clinic has excellent customer service especially in the therapy department. They are all very nice, organized, and helpful." read more

So I'm back again for another job, but this time the experience was very different. I was helped nearly right away after signing my paperwork (I was settled in to wait forever and was taken by surprise) by professional and polite front desk people. Ramon Martinez did the initial part of my required physical, and was very professional and personable. The doctor came quickly and I was out in less than an hour. I don't know if the time of day (mid morning), the clothes I was wearing (very businessy this time), or new staff or something changed this place or if I was just lucky today, but I did want to give an update in all fairness. I'm not raising it to a 5, since the last time was so completely horrible, but their service was much improved since 3 years ago. read more

Please take some extra time to find a competent doctor's office. I have literally called them twice a week for the last 2 months to get additional paperwork so I can submit it to my insurance company. Every time they take my number down and say they'll call back, but they have not called me back once. I would understand if it was a complicated thing I was asking of them, but it's not. My optometrist got me the same paperwork within 10 minutes of calling them. I have a feeling that if they themselves were waiting on the $450 payment from LAST MAY then they would move much quicker. On top of that, the physicians assistant played darts with the used needles in the exam room. After he administered the shots, he literally threw them so they stuck in the bed right next to me. I'm not a doctor, but I don't think that's what you're supposed to do with used needles. AVOID AT ALL COSTS!!! read more

I just came to yelp to see how St. George's status/ratings faired, so I could send it off to a coworker. I am really surprised by the reviews--not sure how this place rates so poorly. In my experience I received very good treatment, the office workers were competent and friendly, and the doctors did a good job on treating me for a few things (had a sinus infection, then a shoulder problem, that I recall). As an urgent care facility--I've been to a few places in the SGV area, and in my experience, the St. George's clinic is clean, not crowded, not a long wait, and a good and healthy experience. For my last experience at St. George's, I had a shoulder injury a few years ago, that I came in to St. George's (since it was close to my work). The doctor I got gave me the requisite x-rays, then eventually prescribed physical therapy. This was all very professional--and I was not disappointed at all by the doctor's manner, or the front desk's handling of patients. As far as the physical therapy goes: yes the physical therapist I saw was very busy, however she was very flexible in terms of scheduling my appointments (some 1day before, etC). And as far as treatment goes, she really worked my shoulder--til basically there were times I was in such pain I would be kind of loud. But it was all good--she worked the scar tissue around, and really helped me get the flexibility/range of motion back in my shoulder. Which I couldn't do on my own. She was always pushing me to improve, and was very edifying in explaining what needed to be done. Granted there were times I was getting heat treatments, cold treatments, and the electro-something treatment. It was all good and my shoulder is 99% what it was before the accident. In comparison, I ended up getting another shoulder injury, this time on the opposite shoulder, for which I went to a different Physical Therapy group. (I switched dr's & pt groups because of my healthcare programs (different companies)). At the second PT group, they had me do similar exercises: 1) heat/cold/electro-whatever therapy 2) self-directed stretching & PT stretching 3) massage. After I finished the second run of PT, from a different group, I never felt like I had a poor experience at St. George's, in comparison. Ultimately, I have recommended to coworkers and friends that, if they're looking for a good urgent care or a physical therapist, St. George's is the place to be. I will continue to recommend them. Sorry if this was rambling, but there ya go :). read more