Zero stars! We should have believed the numerous reviews warning us about how Tom is a swindler. We rented a boat from them last year and had a positive experience (sans Tom) so we returned again hoping to support a local business. Upon returning the boat we received a call from Tom informing us two bumpers and an extension cord were missing. My husband informed him we never received the aforementioned items and even commented how odd it was they didn't provide us any this year as they did last year. He essentially told us since we signed off on the checklist his employee conducted that we were SOL. My husband and I were adamant we never received the items. Tom even went as far to insinuate someone must have stolen them off our pier when we weren't looking. He ended up charging us $100 for the two bumpers and the cord, which at most cost $50. Renters beware, it appears this is a common business practice of his. Do yourself a favor and believe the reviews! We will definitely be taking our business elsewhere next summer. read more

Kind people, helpful and honest. We rented a 15 horsepower, two-stroke motor. The guy who helped me was kind, thorough, and didn't talk down to me because I'm a woman. The motor we rented ran well and we enjoyed seeing much more of the lake than we would have without a motor. The shop is cute and we found some fun things to bring home as mementos. When we returned the motor it was a very simple process. We refueled and we were on our way. Great experience. read more

St. Germain Sport Marine - Rental motors - Sporting Goods Near Me - Saint Germain, Wisconsin

I would give 0 stars if I could.... We were so excited to come to St. Germain! A friend of ours had planned a trip the year earlier & came home raving about it, so when she shared she was planning a group trip, we jumped on it. Let me start by clarifying, the area is wonderful! I would recommend a St. Germain trip to anyone. Even the employees at St. Germain Sport Marine, I believe I spoke with a Carla and a Rocky (it's been a few months, forgive me). They were lovely. I knew something was off the first time I had to interact with Tom. See, since we were going on a group trip our reservation was made under the name of my wonderful friend organizing the trip. It was a weekend trip for 16 people. We would get in on Friday and leave on Sunday, so we all rented the snowmobiles for Saturday & Sunday. Unfortunately, my husband & I had a family emergency that occurred a week & a half before the trip. This required us to only be able to attend Saturday. Meaning I needed to adjust our rental from 2 days to 1. When I called, Carla was so kind. Explained we had a reservation for months, already paid our deposit, just unfortunately needed to adjust our rental. She said it would be no problem & assured me the adjustment was made. She was so sincere and sweet. The next day, I had a follow up question so I called and spoke to Rocky. She had the same manner. Reassuring & kind due to our unfortunate situation. This was so nice as we were very much looking forward to this trip & were trying our best to make it work. Two days later I was jolted when Tom called revoking the 1 day rental. This was shocking as we had already paid & were bringing 16 people's business. You would think they would give a little. So I asked Tom what was best to do as I did not want to pay $400 to rent for 2 days when we only needed 1 day. Tom said cancel & come in day of to see if a mobile was available. At this point we were 1 week out from the trip & again trying to make this happen, so I agreed. 6 days later, we started the trek to Wisconsin. I called Tom, knowing I was a day early, to see if he would let me reserve a mobile so we knew there'd be no issue Sat morning. He begrudgingly did, but made me pay another deposit, even though I had already paid the initial deposit from the 1st reservation. Tom would not transfer the deposit over. When I say he was everything but accommodating I mean it. Not to mention every time you talk to him all you are thinking is "this guy is so rude. He loathes interacting with you. Why would he be in this business?" I digress. Tom was not sensitive at all to the human nature of our situation, we had a family loss within weeks of our trip (a trip we had been planning for months) that required us to alter our trip. He made us cancel our reservation a week out, just to remake our reservation, for the same mobile, and make us pay a 2nd deposit. He did all that simply because he could. Now to get to the real issue. Saturday goes off with out a hitch. We leave at 7:00 AM Sunday morning, drop off the snowmobile & keys in a drop box (no one is there that early) & go on our merry way. Weeks go by and I notice on our credit card there is a $350 charge still floating for St. Germain. I think huh, that's weird. Call them. Of course I get Tom. He tells me the charge should have dropped off, he'll check & call me back. Calls me back 2 days later & tries to tell me that we damaged the snowmobile & they are not dropping the charge. When I say I had to pick my jaw up off the floor, I mean it. I was shaking. My husband and I in no way did any activity that could even slightly damage this vehicle. We were in a line of 8 snowmobiles all day. With only 1 couple with prior driving experience. We were extremely cautious. Not to mention the amount of people out drinking. I was a nervous wreck. Also, Tom said they would send pictures of the damage. I wanted to see it. Never got one email. One picture of the damage we allegedly did. Point being do not trust these people and take pictures Of your mobiles prior to use as I am convinced our damage existed prior to us taking the vehicle!! read more

We have rented 6 snowmobiles (Feb 24th and 25th), two of the snowmobiles broke down on the 1st day, and they had to come with replacements, we lost a lot of time waiting for them. After we got home we got extra charge on the credit card because (they say) there was damaged on the snowmobile, I asked for proof of damage (video, pictures or insurance claim) and they told me that they don't have any. I am very disappointed with the overall experience and the extra charge that they cannot show proof. read more

My sister, friend, and myself did a girls vacation and rented 3 sleds. 4 weeks later they have held our damage deposit claiming we tore a sled up. We are seasoned riders with 20+ years of experience apiece and considerate of other peoples property. I feel like they saw 3 women coming from a distance and pinned someone else's mistake on us. Thinking we would just pay the damage deposit. They were in the same condition when we returned them. Not damaged or wrecked. These were also high mileage beat up Yamaha Vector sleds. Future sled renters beware! read more

Was going to buy a pontoon boat from them until I stood in front of a display in front of his office (Tom's) of nasty comments about democrats and touting Donald Trump and the GOP. Most were inappropriate and certainly not the kind of content that a smart businessman would want to display since there are as many democratic people in the area. To assume that his opinion was sought or wanted in this context is unimaginable. Fortunately I found a boat from another dealer in town that was the best experience PremierPowerSports. read more

I would not give this place 1 star but I had to!!! Worse place ever to rent from!!! DO NOT ever rent from here!!! Will not refund your deposit unless you ask for it. Then after many weeks will claim there was damage. Will not offer any proof of so called "damage" but will keep you money! You have been WARNED!!! read more

have rented outboard motors three times. reason able rates, equipment worked very well. no issues at all.

Enjoy stopping in this shop whenever we're up for a visit. Nice selection of fishing gear, charming Northwoods items, and cute St. Germain apparel. Met the owner while we were up for Spring Break and she was kind, friendly, and very helpful. read more

Rented a sled, all worked great. While filling up gas on another sled, it died. Recoil was stuck. Mark the mechanic generously helped by eventually pulling the front clutch with a rope. He went above and beyond with 5 min left in the day and -20 temperatures. Thanks sport marine for hiring good peeps and thanks mark for getting our snowmobile weekend back on track. read more

I recently rented a few snowmobiles and had a very good experience. Nice sleds, no mechanical issues. They had an option for insurance which other places in town did not offer in past. I will rent from them again. read more

I've rented 4 boats over the years and the experience is getting worse. We rented a pontoon for the week, as we do most years. This year, the pontoon we got was smaller and significantly worse shape that in years prior. Despite the reduced size, lower HP and considerable age/wear on the boat, there was no price reduction. Same price as the relatively new unit we rented in prior years. In addition, their restrictive pick-up/drop-off policy only allowed us to have the pontoon for 5.5 days...despite paying for a full week. Since delivery times are only given on a first-come/first-served basis, and they reserve every morning/afternoon for jetski deliveries, the actual delivery windows are very narrow...pushing you into your rental days. This time, we were forced to accept delivery on Sunday afternoon and return it on Friday morning. No rebate was offered for the lost time. I'll be looking for another rental option in the future. read more

Expertise, honest, fair pricing. We had a problem with our boat engine on a very busy summer Monday. Craig assessed it,fixed it,and called us within 2 hours and we were back on the water by noon. Craig is Mark's son...and they know their stuff. Ps they also have a nice selection of up north gifts, tshirts etc. read more

super expensive, rude, condescending, hates stupid tourists but likes that seasonal money, you can be sure that any time I am bothering someone (especially an owner not an employee) by having the nerve to ask if they can fix my boat motor, I will never bother them again, and I will be sure to ask everyone I know not to bother them with problems such as wanting a motor repaired, getting gas or a fishing license, renting a boat, letting the kids shop for silly trinkets, etc. read more