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    St Giles Hotel

    1.7 (13 reviews)
    ModerateHotels
    Open Open 24 hours

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    From carpet. Ruined several pairs of socks

    If I could give this hotel 0 Stars I would. Went there for a week. Had to move rooms 4 times ! The first room the electric didn't work. I had meetings so I changed and went downstairs. Told them, they said there is a slot for card reader. When I got back. Couldn't find it, had to get to a dinner. On my way out I stopped at desk again and they let me know when I get back they will show me. Get back at 9:30. Stop at desk to ask them to come help me. They look at me like I'm stupid and wasting their time. Upon getting upstairs, the man goes. Oh youre in this room, there is no card reader. You were supposed to be put in another room. End up having to move rooms at 10PM. Next room, worse conditions but electric works. Wake up next morning put on socks and start walking around and feel wetness on my feet, assumed they shampooed the carpet. Wrong! When I get back in the evening I notice water in corner of room leaking and mold. Go downstairs to tell them, they tell me they are aware and tried calling the room during the day to move me. Not the cell number I provided at check im(who costs London to sit in a tiny hotel room). They left no notes or anything on door. At this point it was already late bc of meetings and I just wanted to sleep. Next day I go downstairs to get my new room. Again, the person at desk just seems confused and irritated I am trying to chance rooms. Tell him I am upset but I am being calm still at this point. Puts me in a room where the shower head is broken, the closet door has fallen off the hinges and the safe doesn't work. Go downstairs to complain. End up speaking to manager who doesn't even apologize once. Tells me they had an another room blocked for me. Never offered anything other then poor customer service through all this, wasted time I could have been using to see along moving all my things from room to room and ruined socks from the what ever was on the carpet in the second room. There was stains on sheets. The bathrooms were filthy and you could see scum in between the toilet seat and lid. Worst experience at a hotel in my life. The elevators are horrible, the breakfast was not good and gave several in my group stomach issues.

    Ice machine with no ice. On any floor
    Howard T.

    Two stars is generous for this hotel... Location: this location is great if you want to be very close to the airport but far from everything else it was about £50.00 by uber or mini cab to get to Piccadilly or to the city of London.. The overground train is a short walk away and it will be around £8.00 per day to get around.. Service:the service here is terrible to say the least we payed £20.00 for wifi for one week.. The wifi is horrible you can not stream a movie and you are logged out and have to re-enter your log in info each and every time you want to access the Internet.. The lift aka elevator squeaks while in use and I was hit by the outside service door of the lift.. When I told management about the defective door he acted as if I was not telling the truth.. Wow.! Room service entered out room three times as we slept to attempt cleaning as we told them we were not ready for our room to be cleaned. I can go on and on about the poor service at this hotel but I feel as if I am beating a dead horse . They seem to get plenty of business from airline staff as they pass thru Heathrow for the night in other words they can keep up the pour standards and not need your business ... Don't be cheap as I did stay closer to the city and save the money you will use to travel back and forth.. Pros: Short walk to above ground train Close to Heathrow airport friendly neighborhood shops close by Cons: No hot water, rude staff, ice machines on every floor broken, broken irons, windows that don't open, train noises all night long. Did I mention a rude staff in the hospitality industry is the worst thing ever

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    St Giles Hotel Reviews in Other Languages

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    Hilton London Heathrow Airport - Health club  fitness center  gym

    Hilton London Heathrow Airport

    (88 reviews)

    ££

    Heathrow

    I felt so clever selecting this hotel as the final stop of a UK journey. Of the four different…read morehotels that were stayed at this was by far my favorite. The location couldn't possibly be more convenient. It is literally attached to the airport. Honestly it was a little hard for me to find because after you get off the Elizabeth line there's not really any clear signage for the tunnel that takes you to the hotel. I had to stumble around the airport asking people where it was before I found it. The lobby is huge and really makes a great first impression. My room was spacious and I loved how they catered to international travelers by having four different types of plugs, including a US one, on the desk. This was the only place where I saw that. This hotel really seemed nice and modern, except for the thermostat. It was a horrible analog dial with no numbers on it whatsoever. That was really my only complaint and it was very minor. Just because the hotel is attached to the airport you should really leave for your flight way ahead of time. It takes at least 10 minutes to walk down the tunnel and then you have to get to the Elizabeth line, wait for that to arrive, and then ride quite a while to get to some of the other terminals. When I come back to the UK I will absolutely stay here again.

    I enjoy this hotel. It is conveniently located near T4. There is a covered walkway that takes…read moreabout 7-8 minutes from start to finish. Plan on at least 30min to get to T2/3 due to timing of the Elizabeth Line (free transfers). The rooms are spacious and comfortable. The breakfast is good. I have stayed here several times over the years -- typically before leaving London. The staff is always friendly and welcoming. There is an executive lounge that I have used in the past, but not this most recent time. I typically find that this Hilton is more reasonably priced than the DoubleTree at T2/3, and I like this hotel better.

    Hilton Garden Inn London Heathrow Terminals 2 and 3 - Breakfast Area

    Hilton Garden Inn London Heathrow Terminals 2 and 3

    (52 reviews)

    Heathrow

    Came back from Bath and was flying out the next morning from Terminal 2 and saw the reviews for…read morethis place. Super convenient as it's in Terminal 2. Easy to find as the signs in the Queen's terminal are large and everywhere (good job sign posting, unlike terminal 5). The rooms are a bit dated and not laid out intuitively. The safe is in the night stand and when open it bumps against the bed. The faucet in the bathroom sink has little clearance from the basin and thus water gets everywhere when washing your hand/face. The shower head sprays water and with a glass wall (vs shower curtain) gets outside the tub and the tile gets wet. These little design wonkiness is what makes it a 4 (vs 5). This place is popular with large groups. The restaurant is solid - fantastic greek salad and the grilled salmon perfect. The runway rooftop bar is also a must do (you can get non alcoholic drinks). So mesmerizing and relaxing to watch the planes. A solid place for a quick fly in/out of LHR

    What an amazing hotel that is conveniently located next to the airport. We stayed here to end our…read moreEuropean adventure and I'm so thankful for the late check out and less than 10 minute walk to the airport. Despite being basically on the tarmac, I was not bothered by the noises of airplanes and enjoyed a super comfy bed. The staff is accommodating and you have two different restaurants to choose from. An added bonus was the rooftop bar where you could watch airplanes coming in or leaving. I'd definitely stay here again. The bathrooms and rooms were clean. The AC actually keeps you cool too.

    White Hart Hotel - From the front

    White Hart Hotel

    (4 reviews)

    ££

    Kingston Upon Thames

    For our last night in England we decided to stay here. Close to the airport but not an airport…read morehotel. I primarily picked this location because of the good reviews and they had a car park. I am so happy, I did pick this place. I reserved a Deluxe King room. When we arrived we had no issue getting into the car park even though there was a gate. I was a bit tired from the long drive. The girl at the front desk was very cheerful and kind. She gave us our room key and said you are in a queen room. I had no idea what that meant until we opened the door to the Catherine Parr room. First, there is a hall way with a desk before you get into the actual room. I told my husband she gave us the wrong room we need to go back and tell her, I was very surprise we got this room. It is two rooms. A sitting room and then the bedroom. The bed is a metal queen canopy bed. My husband is large so I thought he would want to change rooms but he said it is one night and this room is beautiful. It was a great treat for our last night in England. The room is on the front of the hotel so you do get a bit of the road noise and noise from the pub patio but not enough to make us move. The bathroom has a shower stall and a separate tub. There is also a towel warmer, a pant press and a hair dryer. The WiFi worked well and two TVs. Plenty of enough space to unload our bags and repack them for an international flight. As we had a long drive we decided to eat in the pub for dinner. Additionally, we had a 10% off coupon. The front desk girl was now also working the pub with two others. I ordered the fish special and my husband ordered a burger. Everything was fine. Not our best meal in England but not our worst and the service was on point. In the morning the same three were working again. The staff here works hard and long hours all with a smile and good attitude. Breakfast was an assortment of breads, yogurt, juice, fruit and some cheese. They have warm options for an additional charge. Overall a very nice experience. I would love to come back and spend more time in that room. It was lovely. I am grateful for the upgrade it was so much fun. Finally, it was an easy walk to the shopping part of town.

    From the front, directly on the roundabout on the Hampton Wick side of the Kingston bridge across…read morethe Thames, the White Hart just looks like a pub - and it is one, but it's also, as you will discover if you head down the little alleyway beside the building, a fair-sized hotel. The reception is tucked away down the alley, as is a sizeable car park for the use of the hotel's customers. The company I was working for in downtown Kingston-Upon-Thames put me up here for a couple of weeks, and I wasn't sure what to make of it before I got there, but the friendly staff, and the overall size and ambiance of the place eased my concerns. The rooms themselves are spacious, well furnished with leather couches, soft beds, and boast the latest amenities (bar fridge, espresso maker, and a luxurious rain shower in the modern bathroom. The free wifi was decent, if a little persnickety and insisted on forcing you to go back once a day, just to remind you that you were logged in... My room rate included daily breakfast at the pub, which was excellent. I ate there several nights as well: the food is high quality and the service is good, though the menu is fairly limited. Overall, a nice change of pace from more "standard" hotels. Everything was well designed and well executed to feel like an English hunt club, but it pulls it off without being the slightest bit cheesy. I'd definitely give it a try if you find yourself in Kingston.

    The Lensbury

    The Lensbury

    (3 reviews)

    £££

    Teddington

    Nestled beside the Thames between Richmond and Bushy you'll have a lovely time at The Lensbury,…read more Ours was a company meeting, and the venue served that purpose nicely as well. The rooms were "cosy" so plan on spending more time in the common spaces or nearby in town. Breakfast was varied although some colleagues wanted more. What're you gonna do? The other meals were apparently good, as I talked to others who enjoyed dinner immensely. The proximity to town is nice for the perfect-length pre/post-dinner walks, and Thames Path being just behind the hotel ok allows for runs or strolls as far as you want to go. A little farther north or south will put you in two of Greater London's best parks. If you want to stay on-grounds to raise your heart rate, the exercise facility is one people pay high monthly rates to join. The pool is perfect and spacious, and you'll have all manner of what you'd expect to workout otherwise. I'm sure the grounds would be lovely in summer months, but you'll still have space to spread out indoors. The staff was friendly and helpful, and we'd enjoy our rumored return next year if it materializes.

    I just love this place, they made the room availble by 11am, was upgraded to one of their superior…read moresuites, spent a relaxing 3 hours in their very well equipped fitness centre, finishing off with swim in their very clean and warm pool, followed by a sauna and steam session. Energy replacement courtesy of fresh fruit juices and home-made yoghurt, honey and granola. PS: did I say I loved this place!

    St Giles Hotel - hotels - Updated August 2026

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