I would be remiss if I did not share my experience. I normally do not leave reviews, but my last…read morevisit left me with a very negative impression. I have been a loyal EWC customer for almost 10 years and have always had excellent service at various locations. Unfortunately, the Durbin location was the first time I walked away genuinely disappointed -- and it had nothing to do with the wax specialist, who was wonderful. The issue was the front desk receptionist. She was extremely rude and dismissive, rolling her eyes and speaking in a condescending manner. As the first point of contact for customers, she should be polite, patient, and welcoming. Instead, her tone and attitude were completely inappropriate.I was approximately ten minutes late due to traffic, and when I approached the desk, she spoke to me as if I were a child arriving late to class. I also had to wait for her to check out the customer ahead of me -- which took at least five minutes -- so the "lateness" was hardly one-sided. Even that customer looked visibly frustrated with her behavior. When I checked in and explained that traffic had delayed me, she told me she would "let it slide this time," but made a point to emphasize that being nine minutes late would result in a charge. She then handed me three forms to sign, stating they were "so I understand the policy." There are a hundred ways to communicate a policy professionally and respectfully. Delivering it in a punitive and humiliating manner is unacceptable. As I was heading to the back for my service, I saw her roll her eyes again. That was entirely unnecessary and unprofessional. This was my first poor experience with EWC, and I want to believe she may have been having a bad day. But if that is the case, she should have stayed home instead of projecting that negativity onto customers who come in expecting a pleasant and professional environment from a reputable company. She is simply not an appropriate first face for customer engagement. Management should strongly reconsider who they place at the front desk; someone who smiles, radiates positivity, and represents the EWC brand appropriately would make a world of difference.

Perri was great! She made me feel very welcome, and she has a calming personality. It's not easy…read morewhen you see someone for the first time to have your lady bits touched up, but she made this process easier than ever. She has a very body-positive demeanor, which is so important. The entire salon is beautiful decorated and well-lit. The prices are reasonable, and everyone seems to be very happy to be there. I already have my next appointment booked!

I love this place! Rachael is fabulous at doing your brows lips etc. She is kind, polite,…read morethoughtful, and reliable. For these reasons, she is normally booked, but it's worth it worth the weight for sure. Don't hesitate to try out melt wax and Rachael.

Rachel takes some of the sting out of waxing. She's friendly and does a great job. Her space is…read moreclean, bright, and cheerful. Prices are fair and the location is great. Going to book my next appointment now.

I am new to the area and I had the same woman from my old area doing my eyebrows for the last 15…read moreyears. I was hesitant to try someone new, but I really needed to find someone local. I made an appointment and Kena did my eyebrows. She started with very little to just shape them and asked if I wanted more, less, higher arch etc. I walked out of there with the nicest eyebrows I have had in the last 15 years. She was better than my other girl. I was so excited. Pricing is fair, service is great. Will be my new go to

I have been going here but the last time I went the girl was absolutely horrible! She left dye on…read morethe side of my face and my eyebrows were threaded and tinted! They look horrible and this is right before a trip I am taking overseas! I feel so self conscious about how horrible they look. Never going back!

Love how everyone makes you feel relaxed and comfortable. No one is trying to up sale or talk you…read moreinto something you don't need. I've been to multiple different laser clinics and Hello Smooth is by far favorite.

Thanks for another amazing hydra facial Franki!!! Walked out with that fresh skin glowread more

I have been getting waxed for 8 years now and have NEVER ever been to a salon or spa that even…read morecompares to Silvia's. She goes above and beyond every single service whether it's taking extra time to ensure every single hair is gone or removing your ingrowns (which almost no esthetician will do) Silvia NEVER misses. Her salon is beautiful, clean and above all she cares so deeply about her clients. When I'm home visiting my family I will still drive from Orlando up here just to get waxed by Silvia. I cannot say it enough, she is beyond the best in the business. I'm so happy I found her here in Jacksonville and if you're looking for a new esthetician or you're trying waxing for the first time she's the one to see!!

Silvia is the absolute best! Her professionalism is unmatched. She takes her time and educates on…read moreskin treatments as well. Her location is convenient, clean and beautiful!

Brittany is fantastic! The quality she give is top notch. The vibe is tranquil. Lots of services…read moreoffered. I get Brazilians and have been with Brittany for years. Awesome heated table.

Originally found this place through GroupOn (amazing deal btw) for a Brazilian wax, and immediately…read moreloved the experience! Alyson was phenomenal and so thorough. They have an offer where first time visits can get a complimentary add-on, so also got my underarms taken care of! They offer a 7 day free touch up if any hairs were missed. Definitely recommend.

I can always count on my massage therapist To get rid of my trigger points in my shoulders, upper…read moreback and lower back. The receptionists are always friendly and accommodating. The rooms and linens are always clean. I have been with Spavia for years. I always recommend this place to friends and family.

Staff is always friendly and professional. Christian is an amazing massage therapist. It was an…read moreall-around great experience.

I just left the nail shop and TanIesha was my nail tech.. she was absolutely amazing. She had an…read moreamazing personality. She was very kind and very personable. I would recommend her out of anyone, also the manager there is really good too! there is one girl would not recommend and her name is Livia I'm pretty sure.I had her last time and she had such an attitude I'm a very nice person and am not rude whatsoever even if they mess up I'm not rude. I will politely say something to make sure they're cute ofc but yeah I would avoid her If possible. Again Taniesha is AMAZING!! she does amazing work!! Thank you guys!!

GIGI IS A PERFECTIONIST! Her attention to detail is phenomenal! Thank you so much for taking your…read moretime to do such a beautiful job. Merry Christmas and Happy New Year!

Great customer service. Good prices for services offered. Nice location and cute office!read more

Just got an excellent facial from Lindsey! I feel like you always have to choose between relaxation…read moreor results at other places. But she delivered both for me yesterday. My skin feels amazing, and I really enjoyed an hour of just turning my brain off. Thank you, and can't wait for my next appointment!

Outstanding service. From greetings as you walk in the door to check out…read more Clean. Professional. And most importantly, competent. Never going back to hot wax again! Make an appointment, for sure!

Had a wonderful experience beginning to end at Sugar Sugar! This salon was about a 45 min drive…read morefor me, but it was well worth it! I opted for a "sunkissed" spray tan as I was a bridesmaid in a March wedding and have absolutely no color atm. 1) scheduling online was so easy, and they send you plenty of reminders 2) salon is so cute and clean & girly 3) staff member Christina was sweet and professional and explained everything clearly. I felt very comfortable with her 4) I absolutely loved my sunkissed spray tan! Best part was minimal odor and it's fading so naturally. 5) price seemed appropriate for the quality of the spray tan and the aesthetics of the salon Thank you Christina at Sugar Sugar for making me feel so pretty & naturally tan!