My brother died needlessly at this place you fell and broke his neck a lot of unskilled people…read moreworking there no air conditioning stay away

I have worked at this facility for almost three years. The employees are wonderful. They are so…read morecaring. The residents are happy and well cared for. Great place to work.

Quality of care was excellent. My husband loved the food! Rehab was excellent, as well! Very…read morefriendly staff!

My wife was at this facility for about three weeks for rehab therapy;had major revision knee joint…read morerevision surgery and rt.shoulder fracture .The staff at every level were caring and kind,treated her with respect,was patient when attending to her .Kathy Dodge RNP, was professional,knowledgeable and very attentive to my wife's needs and a good listener.PT staff were competent and very helpful The menu had enough choices for the week. The rooms and corridors were clean The facility could benefit from some renovations and updates,particularly to the HVAC system;the furniture in the room needs modernization,the windows need better blinds/curtains to darken the rooms at night. Access to the facility is easy,parking adequate and convenient

After a 2-week hospitalization, my 83-year-old sister was sent to Woodside for physical therapy…read more She had many excellent people who took care of her. She had PT 2 times a day, which is more than we thought she would get, but really helped get her back on her feet. She enjoyed the community activities. She met a new friend, who she still keeps in touch with since she left. The only thing she did not like was the food.

The building does need attention but the staff more than makes up for it. The care my mom is…read morereceiving has been excellent, given she has memory issues. The staff has worked with my mom to make sure she fit in and the food is not bad either. I couldn't do their thankless job.

Great service once I actually got an appointment. In an out very quickly they even got to meet…read moreearly. It was a six month wait for the appointment that was the bummer

i was treated with warmth, care, focus to my needs. I was given options and information. They…read moreresponded to questions on mychart quickly. I could not be more satisfied. Was seen for trigger fingers, got injections, then surgery. I'm sorry to read about others experiences, but they certainly didn't match mine.

My Mom ( Alice Oswald ) was being cared for over 4 years by the staff at Aaron Manor. Admittedly,…read moreI ( Jonny Angel ) was a bit apprehensive when she arrived there in 2020 & then Covid hit to make matters worse. My trust and appreciation for everyone grew as the years rolled by. I can't say enough good today ( one week after Mom passed away) about my interactions with everyone there. I was in the facility hundreds of times as the initial diagnosis of 6 months to live stretched into 50 plus months ! I can't help but wonder if the professional employees/ caring staff had something to do with her persevering through strokes , COVID , Parkinson's & more. Thank you for all the support , hugs , laughs and tears at the end. The Oswald family and I will never forget the love , care & help provided by Aaron Manor for the entirety of Moms stay . May the " only true God " bless and support you guys in the future. I highly recommend this facility, these services and staff to anyone in a situation like ours. Mom and the family are were filled with gratitude and I'm 100# sure she would have approved of this messages.

This was Dad's first time at Aaron Manor for rehab and it went like this...First off the facility…read morewas nice enough for most folks and thus I feel it was as comfortable as a nursing facility can be...Nobody looks forward to nursing homes or funeral homes, but one or both are needed by almost everyone sooner or later...I digress...The staff was friendly and did what had to be done when it came to the rehabilitation process...I give mad props to those who work in these facilities, the job is tough on many levels...The food could only be described as institutional and again the dietary requirements dictate the menu of this I'm certain...So in closing I feel dads rehab went well enough and I hope he stays healthy enough to not need more rehab...

Best nursing home in the Rochester, NY area hands down.read more

The Maplewood, but they didn't! Be cautious of pretty…read morepackages. When my mom and I toured The Maplewood the social worker explained that they didn't have outside Hospice agencies come in because they (The Maplewood) provided palliative care and handled end of life care for their residence "We have have a palliative team, doctors, nurses...they take care of everything. " Great we thought! Mom moved in. 4 months later my mom was hospitalized and diagnosed with inoperable cancer. She returned to The Maplewood and we clarified with the social worker and staff- would mom need a hospice nurse? NO. Would she have to move rooms when she got close to dying?NO. "We provide palliative care. That's what we do." They reassured my frightened mom that - "You have a palliative team caring for you. We will make sure you're comfortable." 4/6 I get a call from the day nurse, mom who is battling her second bout of pneumonia in 4 weeks is "having a down day. and by the way she is too weak to hold the phone, but she'd like to talk to you, by the way she is confused and she won't take her pills and her antibiotics aren't working and her pneumonia is worse..." My mom decided in January to be a DNR, and she didn't want to go back to the hospital. I told the nurse I was coming (a 7 hour drive) she said good. It's Friday, my mom is dying I think as I drive. When I arrive at midnight my mom is breathing 35times a minute sounding like a washing machine. Her eyes are rolling in their sockets as she involuntarily opens and closes them. I ask her how she is doing and she says "I ache all over". The night nurse enters the room, I tell her my mom's airway needs suctioned and mom needs pain meds. The nurse says to me (a 25 year ICU RN) "Your mom doesn't need to be suctioned and she can't have any pain meds." I said my mom is dying what do you mean she can't have pain meds? I'll stop right here. It only gets worse. The fact is the day nurse, the evening nurse and the social worker all knew my mom had taken a turn and not a one of them thought to tell the doctor or pa. A doctor or pa could have assessed the situation and recognized she was in multisystem organ failure and dying. They then could have modified her care plan and added medications that would maximize comfort. The nurses and social worker with their educational backgrounds should have done something to make sure her palliative needs would be met! It was Friday, they went home. The Maplewood promised my mom comfort care in the end. Her first appropriate end of life pain med was finally was obtained at 0540. She suffered until God finally took her at 0645. No end of life medications were ordered until 530am despite the day nurse and social worker knowing she was declining. How does this happen? They told her over and over that they would take care of her when she was dying! It was her biggest fear. We believed them. We were happy to pay $20,000 out of pocket a month for such inclusive services! Beware!!! They, the staff, smile a lot and sound so reassuring but YOU don't be fooled. If the end is near insist on seeing the care plan. Insist on seeing the med list. Please please educate yourself about end of life care (palliative and hospice). Pain meds, nausea meds, anxiety meds, meds for excessive secretions should all be ordered and a available as needed for a dying DNR patient. These are all meds that maximize comfort. I assumed they took care of this for mom. Friday night at midnight is no time to be begging for comfort care medications. Heaven help the residents who don't have a voice due to dementia, Alzheimer's etc.or don't have an advocate when they are dying. Update:12/14/2018 change is on the way. After extensive investigation, the New York State Department of Health CITED The Maplewood for NOT providing (my mom) adequate Palliative Care. The "last hours" can be as good as the first seven months!

Care is good, but the food at the cottages is terrible. They need to update the menu and serve more…read morenutritional and tasty food. For many, eating is the highlight of their day and it is a disappointment when it is so bad.

Came here to visit my Grandma it is a very nice facility and looks very new. Everyone is very…read morefriendly but some nurses seem confused. My grandma says the food is okayish but soup is delicious.

Staff at the facility were always welcoming and kind. They have a lot of activities going on and…read morethe courtyard is nice.

After the treatment or the lack there of for my father-in-law I wouldn't take a sick animal…read morehere...Sure it starts off friendly enough and then once they have you the fun starts...He was there for wound care which only got worse as they had him, eventually he had to return to the hospital in worse shape than when they admitted him into Kirkhaven...We turned them into the state and after 3 months we heard back from them and they were no help whatsoever, seems somebodies getting paid...Trust me don't send a loved one here under no circumstances...

We recently lost our mother who was at Friendly Home Lindsay Place for several months…read more We found it to be the perfect place for her. She was blind and needed extra care. They addressed all her needs The entire staff were incredibly wonderful! We couldn't have asked for better care. Thank you Friendly Home for taking such wonderful care of our mother!

Our mother has been here for several years. We think it's a great place, with caring, hard-working…read morestaff. There is a beautiful courtyard and other outside spaces to enjoy the trees and flowers. Sometimes we bring a picnic and sit at one of the tables outside on a sunny day. There are activities for residents who are more active. It's very clean and tastefully decorated. It's hard to grow old and infirm and dependent on others. It gives us peace of mind to know that she's at the Friendly Home.

I cannot express how blessed we were to have my husband at Hildebrandt. All the staff, including…read morehousekeeping, were kind and attentive to his needs. It was a quiet place after his weeks in the hospital. The doctor took more time with our family to explain his diagnosis than any other provider had done. Although I don't wish this experience on anyone, the Center made it easier on my husband and my family.

If you are reading this, my deepest condolences on your loved one. If you are still at Rochester…read moreComfort care? Please stay there. Any Sales pitch about Hildebrandt is a LIE! This was our mistake, but it was my mother-in-law decision, and her last. Yes, there were some phenomenal Nurses at this facility (Kelly, Jenn, and a night nurse). They were caring, skilled, did their job and had no issues. The girls at the front desk that recorded who entered and who exited the facility, were the only ones who gave me a reason to smile and momentarily take my mind off what was going on. I cannot say the same for the rest of the facility (Nursing and Administration). Every nurse should know their default answer is "Let me check with the Doctor". Every Hospice center should overly use this! If for no other reason, it buys time to think about your answer! if this would have been done here, then this wouldn't be a very negative review. This includes a male nurse that teaches at a near by university. He is highly over-rated. Hospice centers need caring Nurses who continually get to know and understand patients. Even though their stay will always be short lived. This male nurse belongs in a research facility where he can over think all day long, including how he should fold his underwear. He was not caring! After all, if the doctor says give an extra shot has needed! Give it! The first moment I questioned calling an ambulance and having my mother-in-law taken back to the Rochester hospital emergency room took less than ten minutes of entering Hildebrandt. We were given the drama queen nurse. She stated we had to leave our belongings in the hallway and get dressed into Garments because of COVID. When I stated we were out of town, and had our valuables in those bags, she repeated, leave them in the hall! When I asked how long this policy would last, she stated until the COVID test was over. When I asked how long the COVID test would take, she did not know. The Answer should have been only a few hours! Instead she left us thinking the test would take days. When I asked why the COVID test wasn't given back at the hospital to protect the Ambulance crew that transported her, we were confronted by administration and put in the quiet room. During this time her COVID test came back. I then made the mistake of asking the drama queen nurse if my mother-in-law could get some food, mainly milk, or soup that she was still drinking and tasting. Mrs. Drama's nurse obviously did not take her medicine that day. She tripped off-line. She stated they could not feed the guest and immediately went to my mother-in-law and took out her perceived argument with me, out on her patient! She told her "were not going to do anything here to hurt you". She said this to a woman who was having a hard time coping with the knowledge she was dying! This was the first moment, I felt my mother-in-law was in danger at Hildebrandt. I contacted the administration and told them what their drama nurse had done and asked about her qualifications. I specifically asked, does she know the default answer "Let me ask the Doctor". I then asked them to not have her come into my Mother-in-laws room again, as I viewed her actions has a physical attack upon my mother-in-law. This was not done. This set the tone for me and my other half who is thankfully, a Nurse herself. One of us stayed with my mother-in-law for her remaining thirteen days at Hildebrandt 100% of the time. Then we ran into the schizophrenic nurse with more senseless confrontations the Drama queen nurse could only dream of. If we were not cheerful, she would ask if she and her staff were safe. Did we have to say our loved one is dying and stopped talking that day? Did I have to say I was unpleasantly learning the stages of death has they were unfolding before me along with the medical terms such has modeling. When we brought food in that had knives, she went to her administration and said we had weapons.