I notice that the two reviews posted here center on the rehab unit and they were very good when my…read moresister first went there. My review is regarding the nursing home care where my sister is a resident. She has extremely limited mobility. It seems the more help she needs, the worse her care gets. She is told she does not try hard enough, that she should be able to do things which she physically cannot do. There are a few good aides, but more often than not she finds their attitude inappropriate. As is the case in many of these situations, if she complains she fears retribution from the staff. It is the direct care part of this place that is lacking compassion and concern for the residents.

My dad is currently here for rehab. The staff has been great with communication with the family. He…read moregets physical therapy 6 days a week to make him stronger to go home

I cannot express how blessed we were to have my husband at Hildebrandt. All the staff, including…read morehousekeeping, were kind and attentive to his needs. It was a quiet place after his weeks in the hospital. The doctor took more time with our family to explain his diagnosis than any other provider had done. Although I don't wish this experience on anyone, the Center made it easier on my husband and my family.

If you are reading this, my deepest condolences on your loved one. If you are still at Rochester…read moreComfort care? Please stay there. Any Sales pitch about Hildebrandt is a LIE! This was our mistake, but it was my mother-in-law decision, and her last. Yes, there were some phenomenal Nurses at this facility (Kelly, Jenn, and a night nurse). They were caring, skilled, did their job and had no issues. The girls at the front desk that recorded who entered and who exited the facility, were the only ones who gave me a reason to smile and momentarily take my mind off what was going on. I cannot say the same for the rest of the facility (Nursing and Administration). Every nurse should know their default answer is "Let me check with the Doctor". Every Hospice center should overly use this! If for no other reason, it buys time to think about your answer! if this would have been done here, then this wouldn't be a very negative review. This includes a male nurse that teaches at a near by university. He is highly over-rated. Hospice centers need caring Nurses who continually get to know and understand patients. Even though their stay will always be short lived. This male nurse belongs in a research facility where he can over think all day long, including how he should fold his underwear. He was not caring! After all, if the doctor says give an extra shot has needed! Give it! The first moment I questioned calling an ambulance and having my mother-in-law taken back to the Rochester hospital emergency room took less than ten minutes of entering Hildebrandt. We were given the drama queen nurse. She stated we had to leave our belongings in the hallway and get dressed into Garments because of COVID. When I stated we were out of town, and had our valuables in those bags, she repeated, leave them in the hall! When I asked how long this policy would last, she stated until the COVID test was over. When I asked how long the COVID test would take, she did not know. The Answer should have been only a few hours! Instead she left us thinking the test would take days. When I asked why the COVID test wasn't given back at the hospital to protect the Ambulance crew that transported her, we were confronted by administration and put in the quiet room. During this time her COVID test came back. I then made the mistake of asking the drama queen nurse if my mother-in-law could get some food, mainly milk, or soup that she was still drinking and tasting. Mrs. Drama's nurse obviously did not take her medicine that day. She tripped off-line. She stated they could not feed the guest and immediately went to my mother-in-law and took out her perceived argument with me, out on her patient! She told her "were not going to do anything here to hurt you". She said this to a woman who was having a hard time coping with the knowledge she was dying! This was the first moment, I felt my mother-in-law was in danger at Hildebrandt. I contacted the administration and told them what their drama nurse had done and asked about her qualifications. I specifically asked, does she know the default answer "Let me ask the Doctor". I then asked them to not have her come into my Mother-in-laws room again, as I viewed her actions has a physical attack upon my mother-in-law. This was not done. This set the tone for me and my other half who is thankfully, a Nurse herself. One of us stayed with my mother-in-law for her remaining thirteen days at Hildebrandt 100% of the time. Then we ran into the schizophrenic nurse with more senseless confrontations the Drama queen nurse could only dream of. If we were not cheerful, she would ask if she and her staff were safe. Did we have to say our loved one is dying and stopped talking that day? Did I have to say I was unpleasantly learning the stages of death has they were unfolding before me along with the medical terms such has modeling. When we brought food in that had knives, she went to her administration and said we had weapons.

I feel as tho' I'm in a perfect place to be able to write a Review of Serenity House, in Victor,…read moreNY, as BOTH my parents were residents here and I've been a Serenity House Volunteer Caregiver, since 2000! My Dad, dying of stomach, lymph node and liver cancer spent his final 17 days being cared for by compassionate volunteer caregivers. Our Family members, from CA, PA, KY and SC, were able to come and go, with absolutely no "Visiting Hours". Because there was a separate guest bedroom for Mom, she was able to get some rest every afternoon, napping! My brother even gave Dad his last haircut, out on the deck...some special "Quality Time" together. The days we spent together at Serenity House, as Dad made his "Final Journey", were very memorable. Our daughter decorated her Gpa's room with photos of our years together! We were able to make Serenity House our Family's home during Dad's last days. Because our incredible experiences with Dad at Serenity House, several years later, Mom was actually in the very same room where Dad had died! She was peaceful and 'Ready' to join him. She didn't have cancer or heart issues, but her body had aged considerably. She was able to have whatever meals SHE wanted, or, some days, very little. Having caregivers spend time with her, was so special. Her care was exceptional. Again, Family spent quality time with her, as she declined. As a volunteer, I've come to befriend wonderful caregivers, coming from all walks of life, each with a passion for wanting to care for those in their final days. Family members of residents repeatedly comment, "I wish we'd brought our loved-one to Serenity House sooner!" It's so true, as I know, first hand, what a relief and what a 'weight off my shoulders' I felt once Dad and then Mom, were in the hands of Serenity House's caregivers. I could be a daughter, and not have to worry any longer about their emotional and medical care. Serenity House is such a GIFT to both residents and families.

Just wanted to thank you and all the volunteers at Serenity House for taking care of our aunt,…read moreDiane B, during her final days. It was a great comfort to us knowing she was being cared for by people who knew and loved her. They say that God has a plan - i often struggle with this - but this time I think he got it right. Despite my aunt's confusion as to why she was there, she always knew where she was and she was surrounded by familiar faces. Had she moved to Ludington this would not have been the case. So, thank you again for taking her in, and treating her with the compassion she deserved after so many years of caring for others. Sincerely, Sue & Dave M. Andrew & Lisa B.

The very best place to have PT. I have done several rotations through there, and I return any time…read morePT is needed. Every member of the staff is extremely competent, friendly, gentle but firm, and caring. They greet you with a smile every time. It is very clean and orderly. And quiet. Even though it's not very convenient to get there now, I would never go anywhere else. They all treat me like I'm their best friend.

This past winter, my wife (who works in retail) went to her doctor because she was having some hip…read morepain. Her doctor prescribed a course of physical therapy to treat it, and since Regain was in our neighborhood (just down the street), she decided to give them a shot. The result? after a few sessions, her pain was reduced and by the time she completed a few more sessions, almost completely gone. Very satisfied with her results. Will definitely work with the staff of Regain in the future!

I recently had weight loss surgery here on the 13th of February. I was in the hospital for 2 days…read moreafter. First let me say I have never had major surgery so I was pretty nervous and scared of the unknown. My surgery lasted about 45mins for the VSG procedure. I woke up pretty out of it and I remember asking "oh did I have the surgery yet?" My mouth was extremely dry. And I was not allowed to have any fluids after the surgery. So the nurse dipped a sponge on a stick in ice water and told me I could bite on the sponge. It sounds like hell...but those little trickles of ice cold water were like heaven! I didn't have any immediate pain waking up because I think the pain meds were still working. After about 30mins of the nurse giving me the sponge soaked water in my mouth, and helping me to cough by applying pressure to my abdomen area to limit the pain. (It was excruciating to cough) I was moved from recovery to my room. There I met one of the first nurses who would take care of me. She was probably the best nurse in the world and I do not exagerate. In fact all the nurses who took care of me post surgery were great. It's why I wanted to write this review. I was in lots of pain from one of the 3 incisions I had from surgery. which I would later come to find out is normal because it's the incision where they pull out a portion of my stomach. I was given Morphine and Dilaudid. Whenever I pressed the call button someone would come and help me. Everyone was caring and compassionate. It can be pretty embarrassing having to have a catheter inserted, or wearing nothing but your gown and having to expose yourself so they can give you shots...this what separates the good nurses from the great nurses...making a patient feel dignified. Which the nurses who cared for me at highland hospital for sure did during my entire stay. 5 stars!

This past Thursday, 8/8/19 I had surgery here at Highland for an "Umbilical Hernia". There was…read moresomething about Highland, it had a peaceful, calm setting. From my pre-examination visit, a couple of phone calls prior to surgery, and on the day of surgery, it was a calm atmosphere. No one likes to go to the hospital if you know what I mean, it's human nature. So when you do go, it's nice to feel comfortable. One thing that impressed me on the day of my surgery, was when my friend dropped me off, I waited at the entrance while he parked,a gentlemen came up and greeted me. He asked if he could help me. He was a volunteer I believe, a nice touch for Highland! Anyways from there we went to registration, I got processed, my friend left. Not long after that, a medical tech came and got me. She took me downstairs to the OR and explained things to me. Then 2 other techs came in and helped me get prepped. They were all super people and wasted no time. Then when my time came up to go in for surgery, there was a delay, ugh!!! My doctor had an emergency which needed his immediate attention. I was held up for about an hour and a half or so. But, all the people of the OR checked on me and made sure I was ok. Then it was my time,they wheeled me in and took care of business. I was on my way home not long after that. In and out the same day. :) My hat goes off to Highland Hospital and the people who took care of me!

Exceptional care and attention was given to my family. Highly recommend for aging care management.read more

This organization was recommended to me by long and trusted friend. After a few phone calls with…read moreone of their consultants, she stopped returning my phone calls. After leaving several messages stating that I would like to meet, that I was happy to pay their consulting fees, etc. and finally just asking them to let me know if they were still accepting clients, I still received no response. Extremely disappointed in my experience with this organization.

Quality of care was excellent. My husband loved the food! Rehab was excellent, as well! Very…read morefriendly staff!

Dirty, grimy, creepy facility. I sent EVERY food tray except two BACK to the kitchen…read more OT tried to get me to take a shower in what looked a filthy tub. No thanks folks; the whole grimy place only made me want to get home ASAP. The staff was great; I did appreciate their care and concern. They were the only good feature!

I first discovered Lattimore Physical Therapy when I was searching for the best care available for…read moremy grandmother who had been recovering from many various injuries and ailments. I used to bring her to her sessions and I could see firsthand the level of attention she was receiving from a staff of workers who seemed one more amazing then the next. I was pleasantly surprised at the kindness that they all had particularly for older patients. Years later and I'm dealing with my own assortment of various injuries and ailments and I am happy to report that I enjoy the same level of care that I used to bring my grandmother there for. The staff is extremely knowledgeable and patient and have helped me get going again. Special thanks to my therapist Justin in helping me rehab my rotator cuff/bicep!

I have been to Lattimore Physical therapy after a number of surgeries on my ankle and knees. They…read morehave the most amazing team of physical therapists. They are knowledgeable, passionate about the level of care they provide, encouraging and helpful in every way possible. They have always been accommodating making a plan for exercises at home, in the gym or at the pool to help me accomplish my goals. I can't say enough good things about this office. I highly recommend them.