Staff is friendly and very pleasant. Management is terrible. Seems to be predominantly populated…read morewith violent residents. I would not recommend.

My husband, Gary Johnson, has been Vanderman Place & will soon come home on hospice. The care he's…read morehad is very good. I have felt that I've been surrounded by angels at a very difficult time. From housingkeeping to nursing, this such a caring place. The social service director, Lucy, was such a big help to us. She is the absolute best social worker we have had since it all began.

My dear friend entered Douglas Manor nearly 5 years ago with advanced dementia. Her care has been…read moreexcellent. The staff is extremely kind and attentive. The facility has always been immaculate. It's amazing that my friend, who is no longer ambulatory, is always clean and has no skin lesions. Her weight has remained stable despite needing to be hand fed. Douglas Manor welcomes visitors at any time, including my friend's 15 year old dog.

I went to visit my sister, and the room stunk so bad that I had to go and ask for a face mask!!…read moreThis is the third time I found her room in this awful condition and even complained to the staff about it. I feel so sorry for the patients, and the staff.

Definitely a mixed bag here. Because I've seen so many negative reviews of this place, I feel…read morecompelled to review the positive - my relative has been here nearly 20 years. She requires an enormous amount of care and is a difficult personality. Other than a period when this place was run by a psycho named Tanya, the staff has learned how to treat my relative, is enormously patient with her, and has kept her healthy, alive, and well. Zero falls. Zero infections. They call me if they find even the tiniest scrape on her. This is NO small feat given how long she has been there, and through the pandemic no less. The downside is that there is very little communication and because turnover is so high just when I will get to know that one person handles one thing, that person is gone, and I've got no update as to whom I should now contact. Voice mails and emails normally go unanswered. There are supposed to be monthly case reviews however it's very sporadic and random. I'm also supposed to get quarterly statements about her money in her account but haven't received one in ages. I also don't think the residents are EVER taken anywhere. At all. The last trip I can remember was like 10 years ago. To a Walmart. But there are very nice grounds, and the rooms are large and comfortable. Like I say, mixed bag. Could probably do better and could definitely do worse.

Harrington Court is a cheery and welcoming place. The staff is always so helpful and friendly…read more Leeanne, the staff receptionist is friendly and knowledgeable - keeps the place running!

Doctor and nurse care - excellent. But, - 0 - for personal care. I called the patient advocate is…read moreaddressing this.

I don't even know where to start! My stay here has a been a…read morenightmare since the start! First, there are equipment malfunctions everywhere! The nurse call button in room does not work! I waited 20 minutes before I had to get up and walk on a foot that I had surgery on to the nurses station to get help! Second the IV machine has malfunctioned and I have been waiting 15 mins for IV meds which are time sensitive! Third, I have been here about 18 hours and NOT ONCE has anyone taken my vital signs (blood preesure, oxygen, or temperature) Fourth, I have been missing meds that are essential to my recovery, and I was rudely told that rehab facilities do not have in house pharmacies and I would have to wait for my meds. I have had back pain and have not slept at all since I have been here! I was told when I was released from the hospital that everything would be all set for me. Fifth, the tech that took my finger stick for my blood sugar DID NOT WEAR GLOVES and had DIRECT SKIN TO SKIN CONTACT with my BLOOD!!!!! I have been asked to be transfered out of this facility and they do have a bed at another facility nearby, but was rudely told that "it's not much better anywhere else." I did speak with the nurse in charge about my concerns, but I know it has fallen on deaf ears! DEFINITELY WOULD NOT RECOMMEND THIS FACILITY TO ANYONE!!!

Stay away. A few of the caregivers were good, but overall they were just there for a paycheck and…read morearen't qualified to care for anyone with health issues. Short staffed. Personal items disappeared.

the patient care at this hospital is outstanding from the moment you check in. the nurses and and…read moreother staff were the absolute best I've ever experienced In my 72 years on the planet. one of the night shift nurses, Susan, could not have been more patient and kind. one of the other exceptional nurses, Karla, told me that she had never heard Susan raise her voice or become impatient with those under her care. Karla was another exeption nurse with a wonderful sense of humor. Abbey was also exceptional in every way. I wish I could remember every name that made this stay so memorable. I can't say enough about sweet Caesar and Morgan. I didn't know care like this existed anymore. I wish I could recall the name of the lovely woman that came to my bedside and offered daily meal choices. The doctor listened closely to my concerns, the physical therapist . Just the best! all the best to these caregivers and many many thanks!

It was a Monday so with that in mind I try to be somewhat patient. I went in around 5pm. Waiting…read moreroom was packed more than I had ever seen. However it was a slog to get people in and out. Many people were sitting for much longer than we were and still those people were not seen by the time I left. The staff really had no empathy with all those who came up to the window to ask how much longer. More like programmed speech. Some just didn't have any personality at all which made you wonder why they were in the health industry to begin with. I'm not sure if they were short handed but we sat there for three hours til we finally had enough of waiting and just left. Now I've been to this hospital before and normally they are top notch. I would ask them to do a better job for next time.

Elena services provides a caring and compassionate way to deal with the care of a elderly sick…read moreparent,spouse or loved one.It can be a very stressful situation to be a caregiver and not know where to turn when you need answers to difficult questions.Questions like how do I budget for this? How do I find the best care in my area? What is Title 19 and how does it help someone in need? Who can I turn to for guidance,advise & help in these difficult times? Elena provides the help you need.She has the years of experience and expertise to help you in any situation regarding Elder Care.If you are looking for that person to help you in all aspects of caring for your elderly loved one,I would recommend you give her a call.She is always available for a consultation at your convenience.

Elena is a very caring and companionate.She has many years of experience helping families deal with…read morethe stressful situations of getting the right care for an elderly loved one.It can be an overwhelming process.She is with you every step of the way. Give her a call today to request a consultation.You will not be disappointed.

We hired Masionicare at Home to look after my mother during her hospice care time at home. After…read morenine weeks, I can only say their service has declined markedly since we hired them in 2016 to look after our father in similar circumstances. Our biggest gripes are the awful scheduling services, and the very gruff, uncaring women who answer their phones. 90% of my phone calls to the central number leave me feeling the person answering the phone resents being bothered with my questions. Although the individual aides and nurses, have been good, our problem is the complete lack of any consistency in scheduling. Numerous times during these 2+ months, aide visits have been changed on the day of arrival minute. We never receive any advance information about nursing visits except for the planned days of visits. No expected windows of time for their visits are ever offered. We have complained about this for six weeks in a row, and the receptionists who answered the phones simply could not care less. The case manager nurse who took over for my mom several weeks ago has never been back. And with all the nurses, it is extremely burdensome when they never tell us an expected time of arrival, so we have to wait throughout the day wondering whether they will come at 9:00 am or 2:00 pm. It makes it impossible to leave home on these days to run errands, take a care-taking break, or anything. It is an unneeded stress placed on family that could be solved with simple professionalism of informing us of a time window for arrival. I agree with a few other reviewers here that while the care itself is not bad, the awful lack of communication is a problem that Masonicare neither cares about nor seems interested in solving. They seem clueless on what family caretakers are going through.

I was referred for PT/OT upon my discharge from the hospital. Six weeks later, they still have not…read moreset up my home care. I have called countless times and for the most part I never even get a return call. I have had home care many times and have never experienced anything like this with any home care company. This is inexcusable, unacceptable,and frankly UNSAFE.