they are so kindhearted !! they really care about your pets and i wouldn't go anywhere else !read more

Wonderful vet and staff. Easy to deal with and very caring and informative…read more I take my rescue Corgi here since they were his original vet. He is in good hands and gets great care.

The doctors and staff are tops! We have experienced their wonderful care for routine visits,…read moremedical procedures, and to say goodbye to our pup. I don't know if I or the staff cried more! They truly care for both pets and their people!

We have been going to Pinecone Pet Hospital for 7+ years and have been very pleased with the…read moreservice. Both Dr. Vogel and Dr. Brown have demonstrated exceptional compassion for our pet, have been thorough with examinations and have explained treatment plans very effectively. I highly recommend.

I took my new rescue dog to Banfield to get a heartworm medication prescription because being in…read moreMinnesota, I wanted to get him on it as soon as possible. The appointment went well, I only had to field one push for me to sign up for their wellness plan (I'm a healthcare traveler, and there's not always a Banfield where I'm at , so it makes no sense for me to join). I have been waiting almost a week for Banfield to approve the prescription for the online pharmacy. It appears that ensuring our pet's health is not their priority and that these veterinarians have forgotten the oath that they took.

Terrible place only seems to want money and not to help honestly if you care about your animals…read morethis is not the place to bring them that's a business not place to take your animals for help it's kinda ridiculous 100% don't recommend you see the 2.8 rating let that be a sign

I learned that Advanced Care Pet Hospital declaws cats which has been proven to be physically,…read moreemotionally, and mentally detrimental. Declawing, which is amputation of the third digit of the toe, sentences a cat, if it lives through the surgery and recovery, to lifelong pain and suffering. I recently spoke to an employee at this hospital and asked if I could send them information on how detrimental this is to cats, she said they are well aware that it's detrimental and they have no need for supporting documentation. They will continue to offer this major surgery. Many states are banning this, making it illegal to perform this mutilation of a cat's paws (doesn't matter whether a guillotine-type cutter, scalpel, or laser is used--it's inhumane). Please read the truth about "declawing" in these links: https://citythekitty.org/declawing-facts-vs-myths-humane-options/ https://www.declawing.com/the-truth-about-declawing To find an ethical veterinarian who will not declaw, and who honors their oath "do no harm" here is a link: https://pawproject.org/no-declaw-vets-directory/ It's important not to support veterinarians who perform procedures/surgeries that they know is harmful just to increase their bottom line.

I have nothing but positive experiences here. I adopted a Senior cat from the humane society that…read moreended up having diabetes. They did everything they could to make it affordable for me to keep Bob and when time came to put him down they could not have been more compassionate and kind to us both. Same with my next senior cat Lily. Now I have Missy the cat and Abby the dog and again I trust them and appreciate the way they go out of their way to offer care and advice and never make me feel like a dunce with my barrage of questions. Same goes for the rest of the staff. Nothing but love for Advanced

I brought my Pomeranian into Dr. Neilson's clinic by a walk-in on a Saturday morning. It was too…read morelate to save her life but Dr. Neilson and his team was incredibly supportive and compassionate towards my loss. I rushed my pom into his hospital in complete hysteria and they immediately jumped into action to try to save her life. Unfortunately she was already dead. I wasn't a patient of his clinic but he still welcomed me. He spoke very comforting words in my time of distress. I was a complete train wreck losing my furbaby but Dr. Neilson remained calm and showed me empathy. He didn't charge me. He helped me make funeral arrangements and allowed me as long as I need to grieve in the room with my dog. I could really feel the love and care Dr. Neilson has for animals and humans. I am grateful to have came across this clinic and I plan on using them when I add another furbaby to the family.

i was worried about my dog having heart worms again and the lovely woman who answered my phone call…read moremade sure to get me a same day appointment with no extra charge and i had to reschedule for the next morning. today i went in early by a half hour and i got lucky that they had the time for me but the Vet was very kind he was talking with me a lot and made me and my dog feel very comfortable. i have now switched from granite city to here because unlike granite city they don't charge 60$ more for sick pet exams they just do their bests to take them in as soon as possible.

We were told it was a first come, first serve basis. We drove 1/2 hour and article at 8:40 am. We…read morewere told it was an hour wait. After an hour we called again and told we were next in line. After another hour and seeing other pets go into the clinic we called again and were told that other critical patients came in. We told them our dog had not eaten for 24 hours or drank any water and was throwing up. Apparently that isn't critical enough for them. We ended up leaving after being told it would be another 90 minutes before we would be seen if another critical case didn't come in. The only reason it got a 1 star is because I couldn't rate it a zero star

If you actually care about your pets, DO NOT come here. They made an already emotional and…read moretraumatic experience so much worse. My dear friend brought her senior cat in coughing up blood and they were extremely unhelpful. They rushed service because it was almost closing time and said it was "too late" in the night to do any of the necessary imaging to diagnose. They rushed her in trying to make the decision to either put her beloved pet down or bring her back in the morning for tests to be done. They failed to inform her on how fast she was deteriorating behind the scenes and not once was she allowed to see her cat before making the decision to bring her home. Had she been allowed to make a calm and informed decision, she might not have made the mistake of bringing her home only to watch her die in her arms in misery not two hours after leaving their office. These people lack compassion and empathy and should not be in the veterinary business if this is how treat people in their hour of need.

I've been generally very happy with the level of care at Companions Animal Hospital. The staff is…read moreknowledgeable, compassionate, and thorough, and I appreciate that they are AAHA accredited -- something only a small percentage of clinics achieve. That accreditation really matters when it comes to emergencies or situations requiring surgery, because it means they follow strict standards for safety, anesthesia, cleanliness, diagnostics, and medical protocols. If you want top‑tier care for serious or urgent issues, this is absolutely the place to be. I was offered one of their Canine Wellness Packages, and while the flyer was helpful, I didn't receive much detail about the terms, conditions, or exclusions beyond what was printed. I like to fully understand what I'm signing up for, especially when it comes to annual plans. I purchased the $432 Wellness Package, which includes two comprehensive wellness exams, two intestinal parasite screenings, internal organ function screening, and 5% off additional services. The flyer shows there is also a $663 Enhanced Package, but I wasn't offered that option during my visit. For reference, I spent $3,557.73 last year on my middle‑aged chiweenie, and the wellness plan saved me $1,404.59 -- which is impressive for a healthy dog with no chronic conditions. She only had a few minor issues like diarrhea from eating something she shouldn't have. I can see how this plan might be even more valuable for dogs with chronic medical needs, but for my situation, it was still a meaningful savings. Companions also accepts direct pay from Trupanion, which makes expensive emergencies far less stressful because you don't have to pay everything upfront. They also accept CareCredit, which is helpful if you need assistance with payments. I also really like their app -- being able to chat with staff and book appointments directly is incredibly convenient. That said, due to financial reasons, I'll only be bringing my dog to Companions for true emergencies going forward. For routine vaccinations and annual checkups, I recommend looking into a prepaid plan through Petco's Vital Care Premier, which offers unlimited exams and discounted vaccinations at a much lower cost. Overall, Companions Animal Hospital provides excellent care, especially for emergencies or complex medical needs. Their AAHA accreditation gives me confidence, and their staff has always treated my dog with kindness and professionalism.

We had adopted a cat from a shelter. There were health issues after a few days. Dr Anne agreed…read moreto see the cat on short notice and donated some services, in support of us being an adopter of an animal needing a home. This clinic obviously cares about the bigger picture...helping animals in need over making big bucks. That is the type of business I like to see supported by animal lovers.

These guys are great! They definitely care about your dog. Their grooming is fantastic! Our aussie…read moregoes nuts as soon as we pull up knowing that she gets to play with her friends......open the door and she turns around to tell us: Bye Mom and Dad......LOL Sheila Butler

My pup has been to many daycares and this is THE BEST!! Very affordable and they treat your dog…read morelike their own! My pup is so exhausted from a day of play! They give you a fun little report card and photos after your dogs first visit. First visits are also half off!