Before your imaging center became part of a larger franchise, I regularly recommended it to others…read more Unfortunately, my recent experiences have been very different. During the 20 years I lived in Poulsbo, I had only one serious concern involving a medical provider. Otherwise, I found the staff to be knowledgeable, prepared, and professional. At my first appointment of the year, I arrived on time but was told by the receptionist that I was early. I explained that I had been instructed to drink contrast before my CT scan. Rather than checking on the issue or helping, she told me to sit down. I asked her to speak with a manager. She left briefly, returned, and again told me to sit down and wait. As a result, I waited nearly 45 minutes, was able to drink only a small amount of the contrast and then had to receive the rest by injection. On another visit, a staff member came from the back and called my first name. I could not see who had called me, but I quickly turned around to pick up my bag. He then called my second last name twice. When I raised my concern, he did not appear to take seriously the privacy issue this created. I understand that the waiting room layout may make it difficult for staff to see every patient clearly. However, I later saw another staff member go farther into the waiting room before calling a patient's name, which seemed like a more appropriate approach. On a separate occasion, I received a bill the day before my appointment, so I wrote a check and expected to pay it at the reception desk. I handed the receptionist the bill stub and a check for more than the amount due because I expected the current visit to create additional charges, since I had not yet met my deductible for the year. She asked for my name and date of birth, then stated, "You owe X," without any greeting or explanation. I explained that I was prepared to pay the bill I had received, but I would not pay charges for statements I had not yet been sent. She said I had to pay for what appeared on the computer. I repeated that I would pay any additional amounts after receiving the appropriate statements. I gave her the bill stub and check, but she handed the check back. When I asked why, ends up that she had never seen a check before. After someone helped her process it, she charged a few cents too much and could not correct the error. Because the manager was in a meeting, another staff member eventually came and gave me the change from the overpayment. I also explained that the same receptionist had been involved in my earlier concerns and appeared to need additional training. The staff member agreed that more training was needed. Because of these repeated issues at the reception desk, I have chosen to go to imaging locations farther away, any time I could, including Tacoma, Seattle, and Edmonds, rather than deal with reception at the Poulsbo location. The staff who perform the tests seem knowledgeable and capable; my concerns are primarily with reception, the wasting my time, me having to get needles instead of drinking medicine before a procedure, HIPPA violation and billing-related communication. When I received the first bill, I called Billing, which is in another time zone, twice. During the first call, we discussed my bill because this was the first time I was paying my yearly deductible. This was on or about the 15th of the month. The billing representative told me what the bills would be the following month on the 15th. I explained that I would pay the deductible and that my insurance would pay the remaining amount after receiving the bills from Rayus. My second call to Billing was necessary because the check I gave the receptionist had not been credited to my account, and I received a 30-day notice stating that my bill had not been paid. I asked the billing representative to look elsewhere for my payment. She eventually found it and said it would be credited the following month. The next month, I received a 40-day overdue bill for the amount I had already paid. Although the front of the bill stated that the balance from my insurance company had been received but was pending in the system, the total amount requested included both the check I had submitted and the amount my insurance was expected to pay. I am sending this letter to the doctor in charge of the Rayus Poulsbo location so that he is aware of what has been happening. I am concerned that I may not be the only patient experiencing these problems, and I hope these issues can be addressed through improved staff training, clearer billing procedures, and better communication with patients. I have not called Billing since getting their 40 days overdue statement. Nor will I call them again.

Smooth and easy. Really claustrophobic so this was the First time I made through an entire scan…read morewithout meds. Tech had a real calming presence. Thanks.

Professional and treat you with kindness and respect. The check in process was easy and quickly…read moretaken care of.

On this visit very slow response to just picking up contrast. Something may have changed but not…read moresure. Some people could not wait and left but too far for me to leave.

Krissy helped me with a chest CT today and I must say how positive of an experience it was. She was…read morefantastic explaining the entire procedure and was gentle and kind. Also Nancy who checked me in at the front desk was wonderful as well.

Gentle, professional mammagrams and bone density screening. Could not believe that I ran into a…read morewoman who had done my ladt mammagram just the previous year in Concord, CALIFORNIA of all places!! She and her family moved up here from the San Fran bay area just three months before I did. This area is attracting talented professionals.

My first visit here on 12/12/25 for my first mammogram. Check in was simple and easy. The lady at…read morethe reception desk was nice and ensured that the mammogram would be easy and not to be nervous. I was nervous LOL! I was early to my appointment so I was called within 30 minutes. I met with technician, Monica. She brought me into her office to ask for some basic questions. She then took me into a single private room. Explained that I should use the wipes in the packet to wipe off my deodorant (forgot I wasn't supposed to use), I can leave pants on, take shirt and bra off and use the medical gown. I entered the mammogram room. Technician, Monica explained that it would not hurt but that there would be an applied pressure. She pressed on my chest to show me as an example. She guided me through each step and advised me to hold my breath at every change of position. This part of the procedure took less than 15minutes. The wait time in the lobby was longer. I went back to the single private room to dress. There are two chairs right outside of the mammogram room and the private room should you have any family members accompany you. Lastly, technician Monica advised that I would receive my results within 7-10 days. I opted to receive my results via email. The email would be sent from stmichaelimaging@vmfh.org and what my passcode would be. Technician, Monica made all the difference in my great experience in having my first mammogram. It was not as bad as I thought it would be based on hearing other women's bad experiences. It's just a slight pressure ladies. Thank you Monica!!! =))

I've been here for three (open) MRIs (claustrophobic from a tunnel collapse in Vietnam)…read more EVERY TIME it was a pleasant experience. The intake staff was helpful. The technician was helpful, notifying me how long each stage was. If I have to get another MRI, I'm coming back to this place.

Medical visits are three-pronged: the actual visit and diagnosis, the admin/reception, billing…read more Acutal visit and diagnosis: really top-shelf. Five stars! Can't wait to come back! I mean truly. With a family history and an estimated 52% chance of getting breast cancer, I have been doing annual mammograms since 1995. In those years, I've had dozens of breast ultrasounds, MRIs, biopsies, mammos. The actual medical part of Rayus did feel like I was in the Four Seasons of breast care. The doctor spent a LOT of time walking me through why they were concerned about the two anomalies and even gave me her direct phone number and even was the person who called to review biopsy results. (spoiler alert: both biopsies were benign) Admin / part 1 scheduling: Mixed bag; 1 STAR. AVERAGE on-hold time was well over 20 minutes. One time I held for 25 minutes and then they hung up on me. :( Longest hold time was 38 minutes. Truly unethical, IMO. We aren't doing imaging for sport. We are doing imaging because we are searching for bad agents and/or something isn't in the right place and it is stressful and can you not pick up the phone? Good god. Was bad enough that that I DROVE (20 minutes each way) to the nearest Rayus and walked into the reception to book the appointment in person. Admin / part 2 referral bermuda triangle: 0 STARS. "the doctor didn't send the referral yet" seems to be a pat answer, followed by "call back in a week; doctors always say they sent the referral but they lie." Another pat answer. One Rayus rep went so far as to say "the referrals come in by fax; there's a pile on the floor, it takes us sometimes a week to sort through them all." (Are you F***ing kidding me? As a weird aside, I got a nearly identical answer 8 years prior when they kept "losing" or "not finding" the doctor's referral.) Again: I'm doing this because I have a family history of breast cancer. Must I also suffer through the indignity of knowing that my time-sensitive pre-auth form is relying on 100-year-old fax 'techonology' ? Billing: Wait, is Bernie Madoff your accountant? -17 STARS. I arrive for first breast MRI and receptionist informs me that my "copay" is $500 since I haven't met my deductible. Hmm. I'm not sure this is correct, but she's very concise: "If you don't pay up front, then you don't get the imaging done today." Oy. I asked who I'd contact to work this out, saying that I had already met my deductible. "Um, no, there's no one to contact. We don't give refunds." So then I return the following week and I'm given the exact same shpiel. This time I'm told that I need to pay $335 for my "copay" and, again, no money, no imaging. "You'll need to call to reschedule." Then they send me an invoice for $301, claiming on the invoice that I had paid them $0. Feeling desperate (because who has an extra thousand dollars laying around?) I call my insurance company. Who, thankfully, is appalled on my behalf. "Oh, no, no. You *never* prepay imaging. That's not part of our contract with Rayus." I'm on hold about an hour total. But the good news is that after the one hour with insurance, Rayus did refund me the $835 they 'overcharged' me (or stole from me, depending on how precious you are about word choice). Other good news is that the money was back in my account in about one week. That was one month ago. (cue Jaws music) Yesterday I got a Rayus invoice informing me that I stilllll owe them $301 and their invoice still shows that they have received $0 from me and $0 from my insurance, which is wildly incorrect. I think between the four visits and eight procedures insurance has already paid them a few thousand dollars. And, yes, I will owe 20% for the first $1,000 billed. But something's rotten in Denmark when the medical billing is that insanely incorrect. Weird p.s. to all this: I got frustrated that I could not find a billing phone number for Rayus and went down a rabbit hole or two and learned that Rayus is owned by a venture capital firm that has offices in NYC and West Palm Beach. Curiouser and curiouser.

I am leaving this review today to commend and thank Liz for her INCREDIBLY friendly, professional,…read moreand kind words. What a ray of sunshine! I'm in some of the worst pain I've ever experienced in my life but she had me laughing on the phone and well on my way to scheduling an urgent MRI. I've been on a lot of medical calls in the last month, advocating so hard to move forward in treatment and testing. Most offices have made me feel like I'm swimming upstream. Liz went over and above to help me schedule, to provide information about the procedure, and to assure me that she'll do all she can to help. I'm shocked in the best possible way today - and I just want to say thank you. She really takes the cake! I have had nothing but INCREDIBLE experiences here. I've been in for two separate spinal MRIs and the front desk staff, the radiology techs, and the reports after have been thorough, professional, and incredible. I really love their open MRI and it was a great option for me. The radiology tech jammed with me to some classic rock and checked in frequently about positioning, how much time I had left, and made sure I was comfortable.

I've gotten two MRI's here and both times have been really easy. Appointments were both started on…read moretime or earlier and all workers here have been professional and polite. Since the most recent time I came was during this Covid pandemic, it was reassuring to see the staff disinfecting common areas and taking my temperature to make sure I didn't have a fever. Overall, this is a well ran MRI suite with a straight forward and easy process. I will be returning if I need to get anymore MRI's.

I have never had an MRI before. I was super nervous because I didn't know what was I going to feel…read moreor hear. Checking was super fast as they already had my info through the doctor. Staff was super understanding and patient and walk me through the proedure. They give you earplugs and also play some music through earbuds so you can relax and not hear the loud noises during the scan. They will keep in touch at all moments through a microphone and window. It will last approximately 40minutes but it will depend in the body part to treat. Now, if you need a shoulder MRi, you will also need a Doctor to inject a contrast fluid in your joint. It won't hurt because they use a numbness liquid first ;) So be sure you are going to be in good hands :) Be sure to bring shorts and tank top. No metal. Not even your ring (I was able to feel something with it).

Recently went in for a neck and back x ray. Then went back for my yearly mammogram. I had the same…read moretech both times. Melissa is fabulous! She made sure I was as comfortable as I could be, she was very friendly. She was very mindful of getting x rays that would be what the dr would want to be able to see so that I wouldn't have to come back and re do them. She explains everything fully and put me at ease for both appointments. I didn't get the receptionist name, but she was also very friendly and professional. I will absolutely use them again if needed.

Well if it hadn't been too much trouble for the tech to make images of my thumbs I might've…read moreactually done that...but apparently they have jacked up hours of operation and even tho the front door was open and I walked in isn't enough to make images. Wtf? Dude if you're closed just flip the sign over & lock the door. No harm, no foul. The tech was either unsupervised or having an impressive affair with the Dr bc she had better things to do that didn't involve me...and never will. I ultimately went 500ft across the street to Harrison Imaging Center. Images made AND read within 90 minutes. This place isn't even worth opening the front door. Go elsewhere.

I had an appt with them on 5/20 and they called the day before and said they over booked that time…read moreso I reschedule for 6/3 in the afternoon and then I get a call again on 5/20 and said that they have to reschedule my appt again because of over booking. i can understand once but twice not acceptable. make me think that they do not know how to schedule appts. I would never use this place again. by customer services all the way around and when I asked for a Manger there was no manager on site. how convent is that.

I came here for MCI image and waited Two hours I was here it was only took 20 mins to do my MCI…read moremy appointment I came on time. My appointment was at noon. I didn't leave until 2:15 PM. I would not recommend this place.

I've lived in 8 states and been to a hospital in all of them.. Evergreen is the best medical care I…read morehave ever received.

Excellent experience at this facility. My husband required a time sensitive CT scan. They were able…read moreto schedule an appointment same day and the staff were wonderful especially Candace, she checked us in.

Customer Service does not return any messages concerning result times ( not lab results just…read moretracking information) at this location. Zero communication after one week for a standard test. Uncomplicated, not extensive, extremely easy lab test that I have had zero results and zero call backs, zero online notifications about the lab. Doctor office also has not received call backs. Lack of Quality in communication with patients is unacceptable. I would look at a different lab company or find a different location. I will be tracking what they charge the insurance for this because I am still waiting for an actual result or wondering if I will ever hear back at all. Update: I did fill out a survey on the website as the LabCorp team suggested. Within a day I received a call from the manager of this location. I was able to get the results and they intended to follow up in their messaging system. I was happy with the response and my issue was resolved. Thank you.

My blood draw at LabCorps in Silverdale today was easy and very professional. Cudos to Kenzie…read more She did it all. She checked me in as a walk in. She drew my blood (gentle and professional). She's an exemplary employee/lab tech. Thanks Kenzie.