Before your imaging center became part of a larger franchise, I regularly recommended it to others…read more Unfortunately, my recent experiences have been very different. During the 20 years I lived in Poulsbo, I had only one serious concern involving a medical provider. Otherwise, I found the staff to be knowledgeable, prepared, and professional. At my first appointment of the year, I arrived on time but was told by the receptionist that I was early. I explained that I had been instructed to drink contrast before my CT scan. Rather than checking on the issue or helping, she told me to sit down. I asked her to speak with a manager. She left briefly, returned, and again told me to sit down and wait. As a result, I waited nearly 45 minutes, was able to drink only a small amount of the contrast and then had to receive the rest by injection. On another visit, a staff member came from the back and called my first name. I could not see who had called me, but I quickly turned around to pick up my bag. He then called my second last name twice. When I raised my concern, he did not appear to take seriously the privacy issue this created. I understand that the waiting room layout may make it difficult for staff to see every patient clearly. However, I later saw another staff member go farther into the waiting room before calling a patient's name, which seemed like a more appropriate approach. On a separate occasion, I received a bill the day before my appointment, so I wrote a check and expected to pay it at the reception desk. I handed the receptionist the bill stub and a check for more than the amount due because I expected the current visit to create additional charges, since I had not yet met my deductible for the year. She asked for my name and date of birth, then stated, "You owe X," without any greeting or explanation. I explained that I was prepared to pay the bill I had received, but I would not pay charges for statements I had not yet been sent. She said I had to pay for what appeared on the computer. I repeated that I would pay any additional amounts after receiving the appropriate statements. I gave her the bill stub and check, but she handed the check back. When I asked why, ends up that she had never seen a check before. After someone helped her process it, she charged a few cents too much and could not correct the error. Because the manager was in a meeting, another staff member eventually came and gave me the change from the overpayment. I also explained that the same receptionist had been involved in my earlier concerns and appeared to need additional training. The staff member agreed that more training was needed. Because of these repeated issues at the reception desk, I have chosen to go to imaging locations farther away, any time I could, including Tacoma, Seattle, and Edmonds, rather than deal with reception at the Poulsbo location. The staff who perform the tests seem knowledgeable and capable; my concerns are primarily with reception, the wasting my time, me having to get needles instead of drinking medicine before a procedure, HIPPA violation and billing-related communication. When I received the first bill, I called Billing, which is in another time zone, twice. During the first call, we discussed my bill because this was the first time I was paying my yearly deductible. This was on or about the 15th of the month. The billing representative told me what the bills would be the following month on the 15th. I explained that I would pay the deductible and that my insurance would pay the remaining amount after receiving the bills from Rayus. My second call to Billing was necessary because the check I gave the receptionist had not been credited to my account, and I received a 30-day notice stating that my bill had not been paid. I asked the billing representative to look elsewhere for my payment. She eventually found it and said it would be credited the following month. The next month, I received a 40-day overdue bill for the amount I had already paid. Although the front of the bill stated that the balance from my insurance company had been received but was pending in the system, the total amount requested included both the check I had submitted and the amount my insurance was expected to pay. I am sending this letter to the doctor in charge of the Rayus Poulsbo location so that he is aware of what has been happening. I am concerned that I may not be the only patient experiencing these problems, and I hope these issues can be addressed through improved staff training, clearer billing procedures, and better communication with patients. I have not called Billing since getting their 40 days overdue statement. Nor will I call them again.

A member of management reached out to me and explained the steps they took to review this…read moresituation. I feel satisfied that this concern is being taken seriously and that there are clear expectations set for staff regarding acceptable patient interactions. I would give them a second chance after this latest interaction.

Great experience. Front desk staff Brittany, MRI tech Wyatt, and another MRI tech (whose name I…read moredidn't catch were) worked well together. I was the last appointment on a Friday afternoon and my visit included special accommodations, which unexpectedly doubled the length of my visit. I was not made to feel rushed and at every step of my exam, the technicians used language to clearly guide me through the process. They were very gracious about it and handled me very carefully, ensuring my utmost safety.

My physician ordered an MRI to address an issue. Insurance denied the request…read more My physician ordered an ultrasound instead. This was completed at Swedish Breast Center in Edmonds, and yet another physician evaluated the results and found it inconclusive. An MRI was strongly recommended. My physician finally convinced the insurance company to approve the MRI. Fast forward to 11/22/24 with an early afternoon MRI appointment at Seattle Radiology on Seattle's First Hill neighborhood. Scheduling was thorough and professional. Park in the parking garage adjacent to the Nordstrom Tower versus street parking. Payment is via QR code at the end, just follow the prompts. Likewise, this location is accessible via Metro Rapid Ride Route G along Madison. Seattle Radiology is located on the 9th floor. Check-in at the reception desk where ID and insurance coverage card will be requested. Other documents are reviewed, signed, dated via an adjacent screen. Additional paperwork will be provided via clipboard to be completed. Waiting area is clean with comfortable seating, has a calming aquarium, lots of natural light, and nice views. Unisex restroom is conveniently located nearby. Pro tips: shower but refrain from using any deodorant, lotions, makeup, fragrance. Eat sparingly, be hydrated. Use the restroom before the MRI appointment. My name was finally called, where I was brought back by an MRI technologist, completed & verified information, shown a locker area to change from street clothes to blue scrubs and lock up one's personal belongings. An IV line was started and flushed. This is where the contrast dye was injected. I was then situated appropriately just outside the MRI tube. An overview and an opportunity to ask questions was provided. A communication squeeze gadget was placed in one hand, warm blanket placed on me, and headphones placed over my ears. I was placed in the tube. I closed my eyes, focused on remaining calm and still as the testing commenced. Thankfully, the 45 minute session was completed in three increments without incident. I did not feel rushed or claustrophobic during my entire appointment. The technologist had a pleasant and professional demeanor. This was reassuring regarding their competency to oversee this MRI procedure. I am still awaiting the final results. However, from scheduling, check-in, and completing the MRI procedure, I had a positive experience at Seattle Radiology.

Quick and easy to schedule an appt. I fell like I am always in good hands with the doctors. They…read moreare so thorough in explaining procedures and results.

I remember the main hospital in Bremerton was Harrison Memorial. Now the behemoth structure in…read moreSilverdale is St Michael Medical Center. Visit #1: I had accompanied my Mom to her mammogram at an adjacent building. Parking was well marked, main reception check-in straight forward, and imaging clinic was fast. Her physician's office received the results promptly. Visit #2: My Mom was transported by ambulance to the ER. Me & The Homie got on the first available ferry from Edmonds & drove fast from Kingston to Silverdale. Again, clear signage for appropriate parking. Checking in required proof of identity with security to obtain an official name to gain access to the ER rooms. Staff from Security, Patient Services, CT scan tech, lab staff, ER physician & nurse all had clear communication. Visit #3: My Mom was admitted and transferred from the ER to another floor, 3South. Good signage and room info regarding assigned staff. Attending physician was clear with findings and desired outcome. Again, staff who dealt with labs, vitals, meals, and keeping patients clean & well looked after were excellent. Visit #4: Discharge day which also included visits from other specialists. Very thorough to be all in agreement and documentation provided before allowing my Mom to go home. My Mom is fortunate to have comprehensive insurance coverage which allowed her to receive great care and treatment from St Michael's, a member of the Virginia Mason Franciscan Health medical network. Shout outs to the ER nurse, Nurse Chris and Nurse Jackson for amazing care. Exceptional kind and compassionate care from Charlene, CNA. Thank you Charlene!

ER sent my grandson home with a test kit when he returned it to the lab the next day the lab…read moretechnician said they gave him the wrong kit! Sent him home once again with another kit we returned it later the same day all but one vial was again wrong!? It took three trips to get it right! Omg the worst service!

Professional and treat you with kindness and respect. The check in process was easy and quickly…read moretaken care of.

On this visit very slow response to just picking up contrast. Something may have changed but not…read moresure. Some people could not wait and left but too far for me to leave.

Medical visits are three-pronged: the actual visit and diagnosis, the admin/reception, billing…read more Acutal visit and diagnosis: really top-shelf. Five stars! Can't wait to come back! I mean truly. With a family history and an estimated 52% chance of getting breast cancer, I have been doing annual mammograms since 1995. In those years, I've had dozens of breast ultrasounds, MRIs, biopsies, mammos. The actual medical part of Rayus did feel like I was in the Four Seasons of breast care. The doctor spent a LOT of time walking me through why they were concerned about the two anomalies and even gave me her direct phone number and even was the person who called to review biopsy results. (spoiler alert: both biopsies were benign) Admin / part 1 scheduling: Mixed bag; 1 STAR. AVERAGE on-hold time was well over 20 minutes. One time I held for 25 minutes and then they hung up on me. :( Longest hold time was 38 minutes. Truly unethical, IMO. We aren't doing imaging for sport. We are doing imaging because we are searching for bad agents and/or something isn't in the right place and it is stressful and can you not pick up the phone? Good god. Was bad enough that that I DROVE (20 minutes each way) to the nearest Rayus and walked into the reception to book the appointment in person. Admin / part 2 referral bermuda triangle: 0 STARS. "the doctor didn't send the referral yet" seems to be a pat answer, followed by "call back in a week; doctors always say they sent the referral but they lie." Another pat answer. One Rayus rep went so far as to say "the referrals come in by fax; there's a pile on the floor, it takes us sometimes a week to sort through them all." (Are you F***ing kidding me? As a weird aside, I got a nearly identical answer 8 years prior when they kept "losing" or "not finding" the doctor's referral.) Again: I'm doing this because I have a family history of breast cancer. Must I also suffer through the indignity of knowing that my time-sensitive pre-auth form is relying on 100-year-old fax 'techonology' ? Billing: Wait, is Bernie Madoff your accountant? -17 STARS. I arrive for first breast MRI and receptionist informs me that my "copay" is $500 since I haven't met my deductible. Hmm. I'm not sure this is correct, but she's very concise: "If you don't pay up front, then you don't get the imaging done today." Oy. I asked who I'd contact to work this out, saying that I had already met my deductible. "Um, no, there's no one to contact. We don't give refunds." So then I return the following week and I'm given the exact same shpiel. This time I'm told that I need to pay $335 for my "copay" and, again, no money, no imaging. "You'll need to call to reschedule." Then they send me an invoice for $301, claiming on the invoice that I had paid them $0. Feeling desperate (because who has an extra thousand dollars laying around?) I call my insurance company. Who, thankfully, is appalled on my behalf. "Oh, no, no. You *never* prepay imaging. That's not part of our contract with Rayus." I'm on hold about an hour total. But the good news is that after the one hour with insurance, Rayus did refund me the $835 they 'overcharged' me (or stole from me, depending on how precious you are about word choice). Other good news is that the money was back in my account in about one week. That was one month ago. (cue Jaws music) Yesterday I got a Rayus invoice informing me that I stilllll owe them $301 and their invoice still shows that they have received $0 from me and $0 from my insurance, which is wildly incorrect. I think between the four visits and eight procedures insurance has already paid them a few thousand dollars. And, yes, I will owe 20% for the first $1,000 billed. But something's rotten in Denmark when the medical billing is that insanely incorrect. Weird p.s. to all this: I got frustrated that I could not find a billing phone number for Rayus and went down a rabbit hole or two and learned that Rayus is owned by a venture capital firm that has offices in NYC and West Palm Beach. Curiouser and curiouser.

I waited several weeks for an appointment. They called the day before telling me they double booked…read moreand need to cancel and that I have to wait another month for an appointment! Staff are insensitive and unhelpful and unprofessional. I don't recommend this place at all.

So quick and easy to get your mammogram done. Results have been reported quickly in the past. I…read morehave gone here for years and never had a bad experience. Madison P. made the checking process quick and easy.

I had an MRI biopsy and even though it was a very painful process, the staff were so attentive and…read morecaring. I cannot believe how nurturing and caring they were. They made a very painful procedure tolerable. Thank you ladies! You are amazing! Tammie R

The only reason I have one star is because I could not post without it. I had an mri and was trying…read moreto pay for it the day it was done but nobody was able to take my payment. Long story short a couple small payments were made and the balance of $300 or so had been forgotten by me. One day I remembered so I contacted them and set up a auto deduct from my checking account. Only I never noticed that they were not taking the monthly payments out. I just realized it and it has been several months since that was set up. They sent me to collections!!!! I have worked my a-- off trying to build up my credit for the past two years and they sent me to collections stating they tried getting ahold of me several time. That is an outright lie. I never missed a call from them, got any messages from them nor any email or mail. DO NOT TRUST THESE PEOPLE IN THE BILLING DEPARTMENT THEY ARE LAZY AND THEY ARE LIARS AND THEY WILL RUIN YOUR CREDIT!!!! HERE IS THE PROOF!!! They took out the first payment earlier than they were supposed to and then I guess they just stopped. And who is going to notice that $25 was not taken from their account. I saw the first payment and never thought about it again. Payment Plan Established with RADIA INC PS Please do not reply directly to this email. This is a system-generated message from an automated mailbox. A payment plan was established on 7/5/2019 for account 3736766-QRADA in the amount of $25.00 per month. Your first payment is due 8/5/2019. The last 4 digits of the credit card used were ************xxxx. If you need to make any changes to this payment plan contact us at 888-927-8023. The terms and conditions of this payment plan can be found UPDATE: Radia did get in touch with the collection provider and went ahead and took the account back even though this would appear to be a mistake on my part. I assumed that the payment plan was an auto debit however after reading closely it is just a payment plan with me being responsible to send a payment in. So my apologies for this terrible review and will now change this to 5 stars. The reason for the change is that they have gone out of their way to take that back from the provider (even though I immediately paid that in full to the provider) and allow me to resume the payment plan. This is something they did not have to do so thank you very much for that. Now I am just hoping that the funds that were used to pay that off are on record and I will be back in good standing with them.

Have never received an initial billing. I only receive a FINAL bill threatening collections. This…read moreseems to be their business operating model.

My experience was good. Check-in included the usual which was filling out forms and was easy. The…read morewait was not long at all and my appointment began within 10 minutes of the scheduled time. The person who performed the mammogram was kind and compassionate and the mammogram was not painful at all.

I wish they had a "less than 1 star"! Trying to make an appt. for about 40 minutes so far. First 30…read moreminutes, I wait on hold. Then someone answers and asks to help me. I felt a rush of relief! I said I need to make an appt. She says, "ok, hold please." Now I wait AGAIN on hold going on 10 minutes!!! So far 40 minutes total!!! Can this even be real? This is so pathetic. How do they get away with this? The reviews are filled with comments of the same problem. If I could go elsewhere, I would. So, I continue to wait....