Great experience. Front desk staff Brittany, MRI tech Wyatt, and another MRI tech (whose name I…read moredidn't catch were) worked well together. I was the last appointment on a Friday afternoon and my visit included special accommodations, which unexpectedly doubled the length of my visit. I was not made to feel rushed and at every step of my exam, the technicians used language to clearly guide me through the process. They were very gracious about it and handled me very carefully, ensuring my utmost safety.

Positives: friendly front-desk staff, competent and kind technicians, reasonably easy to make…read moreappointments. Negative: outrageous billing practices. For my procedure, I was told I could either pay $200 up front and they would not bill insurance OR they would bill insurance, but if insurance did not pay then my cost would be $400. I asked if I could pay the $200 up front, have them bill insurance, and if insurance paid, they would then reimburse my $200. They refused. Their policy is to refuse to bill insurance if you pay the "discounted" cost up front. If you choose to have them bill insurance and if insurance then pays, they essentially get paid twice-- once from the patient and once from the insurance company-- and they keep both payments. Quite a system. Patient beware.

Easy to set up, and the price is solid, I do the quarterly scan and it's good to see if my…read morelifestyle and workouts are making progress with all the stats it shows. You can easily compare the stats with all of your past scans to see which way it's trending. The actual scan takes only about 10 minutes, and the person working at the van is always super nice.

Easy and convenient. Took about 10 minutes. Felt really professional would definitely recommend.read more

Great office experience. Have gone three times this year for things. Ease of booking and speed of…read moregetting an appointment is noteworthy. They are so much better than the hospital experience and with their better pricing, speed to get an appointment and patient friendliness...I will choose them every time!

Scheduled a injection procedure two weeks out. Received text confirmation. Arrived today -- no…read moredoctor available to perform the procedure. The woman behind me had the identical experience. This is a systems failure, not a front desk issue. Patients are arranging their schedules, their transportation, and their pain management around appointments this clinic is confirming with zero capacity to deliver. Someone in operations needs to see this. It will keep happening until it's fixed.

Medical visits are three-pronged: the actual visit and diagnosis, the admin/reception, billing…read more Acutal visit and diagnosis: really top-shelf. Five stars! Can't wait to come back! I mean truly. With a family history and an estimated 52% chance of getting breast cancer, I have been doing annual mammograms since 1995. In those years, I've had dozens of breast ultrasounds, MRIs, biopsies, mammos. The actual medical part of Rayus did feel like I was in the Four Seasons of breast care. The doctor spent a LOT of time walking me through why they were concerned about the two anomalies and even gave me her direct phone number and even was the person who called to review biopsy results. (spoiler alert: both biopsies were benign) Admin / part 1 scheduling: Mixed bag; 1 STAR. AVERAGE on-hold time was well over 20 minutes. One time I held for 25 minutes and then they hung up on me. :( Longest hold time was 38 minutes. Truly unethical, IMO. We aren't doing imaging for sport. We are doing imaging because we are searching for bad agents and/or something isn't in the right place and it is stressful and can you not pick up the phone? Good god. Was bad enough that that I DROVE (20 minutes each way) to the nearest Rayus and walked into the reception to book the appointment in person. Admin / part 2 referral bermuda triangle: 0 STARS. "the doctor didn't send the referral yet" seems to be a pat answer, followed by "call back in a week; doctors always say they sent the referral but they lie." Another pat answer. One Rayus rep went so far as to say "the referrals come in by fax; there's a pile on the floor, it takes us sometimes a week to sort through them all." (Are you F***ing kidding me? As a weird aside, I got a nearly identical answer 8 years prior when they kept "losing" or "not finding" the doctor's referral.) Again: I'm doing this because I have a family history of breast cancer. Must I also suffer through the indignity of knowing that my time-sensitive pre-auth form is relying on 100-year-old fax 'techonology' ? Billing: Wait, is Bernie Madoff your accountant? -17 STARS. I arrive for first breast MRI and receptionist informs me that my "copay" is $500 since I haven't met my deductible. Hmm. I'm not sure this is correct, but she's very concise: "If you don't pay up front, then you don't get the imaging done today." Oy. I asked who I'd contact to work this out, saying that I had already met my deductible. "Um, no, there's no one to contact. We don't give refunds." So then I return the following week and I'm given the exact same shpiel. This time I'm told that I need to pay $335 for my "copay" and, again, no money, no imaging. "You'll need to call to reschedule." Then they send me an invoice for $301, claiming on the invoice that I had paid them $0. Feeling desperate (because who has an extra thousand dollars laying around?) I call my insurance company. Who, thankfully, is appalled on my behalf. "Oh, no, no. You *never* prepay imaging. That's not part of our contract with Rayus." I'm on hold about an hour total. But the good news is that after the one hour with insurance, Rayus did refund me the $835 they 'overcharged' me (or stole from me, depending on how precious you are about word choice). Other good news is that the money was back in my account in about one week. That was one month ago. (cue Jaws music) Yesterday I got a Rayus invoice informing me that I stilllll owe them $301 and their invoice still shows that they have received $0 from me and $0 from my insurance, which is wildly incorrect. I think between the four visits and eight procedures insurance has already paid them a few thousand dollars. And, yes, I will owe 20% for the first $1,000 billed. But something's rotten in Denmark when the medical billing is that insanely incorrect. Weird p.s. to all this: I got frustrated that I could not find a billing phone number for Rayus and went down a rabbit hole or two and learned that Rayus is owned by a venture capital firm that has offices in NYC and West Palm Beach. Curiouser and curiouser.

I am leaving this review today to commend and thank Liz for her INCREDIBLY friendly, professional,…read moreand kind words. What a ray of sunshine! I'm in some of the worst pain I've ever experienced in my life but she had me laughing on the phone and well on my way to scheduling an urgent MRI. I've been on a lot of medical calls in the last month, advocating so hard to move forward in treatment and testing. Most offices have made me feel like I'm swimming upstream. Liz went over and above to help me schedule, to provide information about the procedure, and to assure me that she'll do all she can to help. I'm shocked in the best possible way today - and I just want to say thank you. She really takes the cake! I have had nothing but INCREDIBLE experiences here. I've been in for two separate spinal MRIs and the front desk staff, the radiology techs, and the reports after have been thorough, professional, and incredible. I really love their open MRI and it was a great option for me. The radiology tech jammed with me to some classic rock and checked in frequently about positioning, how much time I had left, and made sure I was comfortable.

I have a difficult time believing the poor reviews, as my experience in 2026 was phenomenal. From…read morethe front office to the back, the staff was absolutely amazing, empathetic, and caring. I felt respected and supported in making my own decisions about my health care and felt safe and cared for. The tech was incredibly knowledgeable, kind, and made all efforts to ensure my comfort during the procedure. I would recommend BMI and Dr. Jacobs office to anyone seeking medical imaging.

I've been calling this facility for 3 days and absolutely nobody answers. Each time I've been in…read morehold for 8 - 10 minutes, hoping to talk to a person but I'm always dumped into voicemail. Unbelievably ridiculous, unprofessional and complete waste of time. To this day, I've never received a call back and haven't been able to talk to a person to schedule an appointment.

My experience with Eva was fantastic. I was nervous but she eased my anxiety by explaining each…read morestep and ensuring I was comfortable throughout the entire process. She also got my iv on the first attempt! Quick and painless. Thanks Eva :)

After experiencing safety issues at this place, I researched and found some real problems that…read moreconcern me. When Radia replies they do their best, it is not adequate or applicable. That kind of response is an appeasement not an answer or taking any responsibility. It does not matter if the clerical staff is friendly, kind and welcoming. Patient safety is of the utpost importance. Nope! Not for me.

This is real preventative medicine! I got breast thermography because I don't see the point of…read moremammograms. Why wait until all those cancer cells have grown for 10 years before they can even be seen on mammograms? Interestingly enough my thermography revealed some activity, but at this stage I have control. I can do something. We all have cancer cells in our bodies all the time. How we take care of our immune system is how we heal our selves. Food, water, exercize,reducing stress. I'm so grateful that I met Suzy. She is extremely professional. My husband will be seeing BodyLife Imaging for a full body scan.

Suzie is amazing! I had little knowledge of thermography. After learning what it can do I think…read moremore people should be using this service. Education is key and Suzie is well informed and extremly helpful. I highly recommend you make an appointment with her.

Excellent experience at this facility. My husband required a time sensitive CT scan. They were able…read moreto schedule an appointment same day and the staff were wonderful especially Candace, she checked us in.

Saw another reviewer mention a failed surgery with Keem and that "complications occur," as if this…read moreisn't what so often happens with Keem (I've met people who've known physical therapists who work with numerous butchered Keem patients at a time) - so I'm back to update my review. This is a placeholder until I type out another banger lambasting Keem for being a terrible surgeon. Keem told me my artificial disc migrated - in actuality, a team of Virginia Mason neurosurgeons investigated, and found the disc was installed in the wrong place (which took a while to diagnose, as Keem refused to release intra-operative imaging for close to a year). Entire steps of my surgery were skipped. And he lied to my face about it - and to the Polyclinic ... just before mysteriously leaving his cushy position as their sole spinal surgeon. ¯\_(ツ)_/¯ Keem is a lazy, incompetent butcher. I still experience daily pain and take daily pain medications after what he did to me as a young athlete. He mysteriously vanished from the Polyclinic after multiple government investigations of my surgery, including a winning ruling by the Washington state AG's office because Keem was double-paid by both me and my insurance, and his office said I'd have to sue him directly to be reimbursed. He's corrupt, and a liar. After some time floating around, it appears he's been hired by Swedish. They should be ashamed of themselves - I reached out directly to share the results of my surgery. Clearly, Swedish doesn't care about the longevity of their patients, or keeping them safe, functional, and pain-free. Keep in mind that this man has a long and extensive history of "complicated" surgeries, as well as kickbacks into the millions from the manufacturer of the only artificial disc he installs. (They also cover fusion equipment, etc.) I could find no other surgeon who only uses equipment from one company ... let alone ones paid by them on the side. More corruption to the absolute core. More coming. I have other reviews for him in my profile, including one in which I caught him leaving himself a fake positive review. Don't be fooled by this slimy, unctuous guy who has a long history of leaving his patients immediately post-op to go get paid by Medtronic while they suffer through permanent and life-changing complications. Expect a PA to see you for your first post-op appointment (dangerous and insidious scope creep, going against all advice of the American Medical Association), and expect them to misread your imaging and gaslight you about your pain because they have no idea what they're talking about. This is an established pattern of Keem's. If Keem has 5,000 haters, I'm one of them. If Keem has 1 hater, it's me. If Keem has 0 haters, it's because his rotten surgery finally killed me Lmaoooo. If Shakespeare knew this guy, he'd call him an egg.

In July, I had an anterior fusion surgery performed by Sean Keem. My surgery did not go as…read moreexpected and there were complications that kept me in the hospital for 14 days as opposed to the 2 that was anticipated. I'm 52 and totally understand the complications and risks with this type of surgery. I felt what could go wrong went wrong. The problem with a lot of people is they do not understand that when something goes wrong, almost all of the time it has nothing to do with the surgeon performing the procedure. Things just happen. Dr. Keem has always been professional and straight forward with me as well as the staff that works around him. I knew the risks and accepted what happened as part of that but Dr. Keem is great. I'd go to him again (this was my second procedure with him...the first being 7 years ago). The staff at the surgery center was amazing. All of them were great compared to my previous visit. I'd like to give a huge shout out to all of those who cared for me but the one that stood out the most was Morgan. She seemed so much of a real person than a robotic nurse that i had experienced with my previous surgery. She was easy to talk to and seemed relatable to my life experiences. Again...all of the nursing staff was amazing this visit but Morgan stands out the most. Thanks again.