Before your imaging center became part of a larger franchise, I regularly recommended it to others…read more Unfortunately, my recent experiences have been very different. During the 20 years I lived in Poulsbo, I had only one serious concern involving a medical provider. Otherwise, I found the staff to be knowledgeable, prepared, and professional. At my first appointment of the year, I arrived on time but was told by the receptionist that I was early. I explained that I had been instructed to drink contrast before my CT scan. Rather than checking on the issue or helping, she told me to sit down. I asked her to speak with a manager. She left briefly, returned, and again told me to sit down and wait. As a result, I waited nearly 45 minutes, was able to drink only a small amount of the contrast and then had to receive the rest by injection. On another visit, a staff member came from the back and called my first name. I could not see who had called me, but I quickly turned around to pick up my bag. He then called my second last name twice. When I raised my concern, he did not appear to take seriously the privacy issue this created. I understand that the waiting room layout may make it difficult for staff to see every patient clearly. However, I later saw another staff member go farther into the waiting room before calling a patient's name, which seemed like a more appropriate approach. On a separate occasion, I received a bill the day before my appointment, so I wrote a check and expected to pay it at the reception desk. I handed the receptionist the bill stub and a check for more than the amount due because I expected the current visit to create additional charges, since I had not yet met my deductible for the year. She asked for my name and date of birth, then stated, "You owe X," without any greeting or explanation. I explained that I was prepared to pay the bill I had received, but I would not pay charges for statements I had not yet been sent. She said I had to pay for what appeared on the computer. I repeated that I would pay any additional amounts after receiving the appropriate statements. I gave her the bill stub and check, but she handed the check back. When I asked why, ends up that she had never seen a check before. After someone helped her process it, she charged a few cents too much and could not correct the error. Because the manager was in a meeting, another staff member eventually came and gave me the change from the overpayment. I also explained that the same receptionist had been involved in my earlier concerns and appeared to need additional training. The staff member agreed that more training was needed. Because of these repeated issues at the reception desk, I have chosen to go to imaging locations farther away, any time I could, including Tacoma, Seattle, and Edmonds, rather than deal with reception at the Poulsbo location. The staff who perform the tests seem knowledgeable and capable; my concerns are primarily with reception, the wasting my time, me having to get needles instead of drinking medicine before a procedure, HIPPA violation and billing-related communication. When I received the first bill, I called Billing, which is in another time zone, twice. During the first call, we discussed my bill because this was the first time I was paying my yearly deductible. This was on or about the 15th of the month. The billing representative told me what the bills would be the following month on the 15th. I explained that I would pay the deductible and that my insurance would pay the remaining amount after receiving the bills from Rayus. My second call to Billing was necessary because the check I gave the receptionist had not been credited to my account, and I received a 30-day notice stating that my bill had not been paid. I asked the billing representative to look elsewhere for my payment. She eventually found it and said it would be credited the following month. The next month, I received a 40-day overdue bill for the amount I had already paid. Although the front of the bill stated that the balance from my insurance company had been received but was pending in the system, the total amount requested included both the check I had submitted and the amount my insurance was expected to pay. I am sending this letter to the doctor in charge of the Rayus Poulsbo location so that he is aware of what has been happening. I am concerned that I may not be the only patient experiencing these problems, and I hope these issues can be addressed through improved staff training, clearer billing procedures, and better communication with patients. I have not called Billing since getting their 40 days overdue statement. Nor will I call them again.

A member of management reached out to me and explained the steps they took to review this…read moresituation. I feel satisfied that this concern is being taken seriously and that there are clear expectations set for staff regarding acceptable patient interactions. I would give them a second chance after this latest interaction.

Krissy helped me with a chest CT today and I must say how positive of an experience it was. She was…read morefantastic explaining the entire procedure and was gentle and kind. Also Nancy who checked me in at the front desk was wonderful as well.

Gentle, professional mammagrams and bone density screening. Could not believe that I ran into a…read morewoman who had done my ladt mammagram just the previous year in Concord, CALIFORNIA of all places!! She and her family moved up here from the San Fran bay area just three months before I did. This area is attracting talented professionals.

Had my mammogram here several times. I had experiences similar to a lot of the reviews: dismissive,…read moreapathetic; also good people too: smiling, understanding and caring. No one was ever rude if you don't count dismissive. I can't say if the images were correct or not. Never had to wait more than 15 minutes.

Everything can be improved, except for the receptionist. She was professional, kind, and…read morecompassionate. We waited over an hour for our appointment while fasting. We got in finally at 3:00. Then after 5 jabs to insert IV they said we had to go home and try again another time. We were specifically told to not food or water and then during the appointment the technician said water was ok! No nurse on duty to help the THREE ladies that were there trying to find the appropriate vein. This facility is in a hospital, yet no nurse available. A colossal waste of time. They didn't reschedule me or even help me find my way to the waiting room. Plus, they billed insurance for an MRI that did not get completed. Very disappointing. St. Michaels can do much better. Sad!

Recently went in for a neck and back x ray. Then went back for my yearly mammogram. I had the same…read moretech both times. Melissa is fabulous! She made sure I was as comfortable as I could be, she was very friendly. She was very mindful of getting x rays that would be what the dr would want to be able to see so that I wouldn't have to come back and re do them. She explains everything fully and put me at ease for both appointments. I didn't get the receptionist name, but she was also very friendly and professional. I will absolutely use them again if needed.

Well if it hadn't been too much trouble for the tech to make images of my thumbs I might've…read moreactually done that...but apparently they have jacked up hours of operation and even tho the front door was open and I walked in isn't enough to make images. Wtf? Dude if you're closed just flip the sign over & lock the door. No harm, no foul. The tech was either unsupervised or having an impressive affair with the Dr bc she had better things to do that didn't involve me...and never will. I ultimately went 500ft across the street to Harrison Imaging Center. Images made AND read within 90 minutes. This place isn't even worth opening the front door. Go elsewhere.

I really enjoyed my experience at BodySpec, the process was fast and efficient. I made my…read moreappointment online and then they sent all instructions via email on how to prepare and where to find the field clinic. Once I arrived, the process took no more than 10 minutes and you are laying face up during the scan. Within 30 minutes after the scan, I received my results and it was insightful to learn about my body fat percentage, fat mass, lean muscle mass, visceral fat, resting metabolic rate, bone density, limb lean mass and most importantly what the numbers mean relative to overall health. My technician, Chloe was great! She was friendly and answered all of my questions!

Took report to my doctor and received great feedback back on some suggestions…read more Going through the report with the AI version is great also. My doctor just gave me some additional medical suggestions. Even a specialist referral to follow up on one thing pointed out.

I've gotten two MRI's here and both times have been really easy. Appointments were both started on…read moretime or earlier and all workers here have been professional and polite. Since the most recent time I came was during this Covid pandemic, it was reassuring to see the staff disinfecting common areas and taking my temperature to make sure I didn't have a fever. Overall, this is a well ran MRI suite with a straight forward and easy process. I will be returning if I need to get anymore MRI's.

I have never had an MRI before. I was super nervous because I didn't know what was I going to feel…read moreor hear. Checking was super fast as they already had my info through the doctor. Staff was super understanding and patient and walk me through the proedure. They give you earplugs and also play some music through earbuds so you can relax and not hear the loud noises during the scan. They will keep in touch at all moments through a microphone and window. It will last approximately 40minutes but it will depend in the body part to treat. Now, if you need a shoulder MRi, you will also need a Doctor to inject a contrast fluid in your joint. It won't hurt because they use a numbness liquid first ;) So be sure you are going to be in good hands :) Be sure to bring shorts and tank top. No metal. Not even your ring (I was able to feel something with it).

The mammogram tech was efficient and friendly. However, I was surprised at the attitude expressed…read morein the follow up letter; as it stated in capital letters "YOUR BREAST TISSUE IS NOT DENSE". I am not sure why there was such an aggressive -hostile?- emphasis. Breast density reflects the percentages of fatty, glandular and connective tissue found in all breasts. The varying percentages of these tissues define diagnostic ranges reflected in breast density diagnostic terminology. maybe I was being fat shamed? no one signed the letter.

Had an MRI on 8/9, today is 8/21, the MRI still has not been read or looked at. Called twice…read more Nothing could be done. This horrible. I do not recommend anyone ever going here.

This is real preventative medicine! I got breast thermography because I don't see the point of…read moremammograms. Why wait until all those cancer cells have grown for 10 years before they can even be seen on mammograms? Interestingly enough my thermography revealed some activity, but at this stage I have control. I can do something. We all have cancer cells in our bodies all the time. How we take care of our immune system is how we heal our selves. Food, water, exercize,reducing stress. I'm so grateful that I met Suzy. She is extremely professional. My husband will be seeing BodyLife Imaging for a full body scan.

Suzie is amazing! I had little knowledge of thermography. After learning what it can do I think…read moremore people should be using this service. Education is key and Suzie is well informed and extremly helpful. I highly recommend you make an appointment with her.

My first visit here on 12/12/25 for my first mammogram. Check in was simple and easy. The lady at…read morethe reception desk was nice and ensured that the mammogram would be easy and not to be nervous. I was nervous LOL! I was early to my appointment so I was called within 30 minutes. I met with technician, Monica. She brought me into her office to ask for some basic questions. She then took me into a single private room. Explained that I should use the wipes in the packet to wipe off my deodorant (forgot I wasn't supposed to use), I can leave pants on, take shirt and bra off and use the medical gown. I entered the mammogram room. Technician, Monica explained that it would not hurt but that there would be an applied pressure. She pressed on my chest to show me as an example. She guided me through each step and advised me to hold my breath at every change of position. This part of the procedure took less than 15minutes. The wait time in the lobby was longer. I went back to the single private room to dress. There are two chairs right outside of the mammogram room and the private room should you have any family members accompany you. Lastly, technician Monica advised that I would receive my results within 7-10 days. I opted to receive my results via email. The email would be sent from stmichaelimaging@vmfh.org and what my passcode would be. Technician, Monica made all the difference in my great experience in having my first mammogram. It was not as bad as I thought it would be based on hearing other women's bad experiences. It's just a slight pressure ladies. Thank you Monica!!! =))

I've been here for three (open) MRIs (claustrophobic from a tunnel collapse in Vietnam)…read more EVERY TIME it was a pleasant experience. The intake staff was helpful. The technician was helpful, notifying me how long each stage was. If I have to get another MRI, I'm coming back to this place.

Quick and easy to schedule an appt. I fell like I am always in good hands with the doctors. They…read moreare so thorough in explaining procedures and results.