It is impossible to get any customer service at this location. Calls and emails go unanswered…read more Several family members are buried here, so I am a regular visitor. A vase was stolen from my dad's gravesite. I paid over $200 to get it replaced. Two weeks later, the insert was missing. When I called to ask about it, it took three weeks for a reply and I was basically told, they aren't responsible...did I want to replace it for another $200? On key holidays, ie Mother's Day, the water is not turned on, so we've started bringing our own. Also, waste cans are usually overflowing. I've been trying to get a vacant, pre-paid plot put into my brother's name for 3 years. I would give this place zero stars if I could. They only want your money and then you will be on your own. AVOID Riverton Crest.

We went out to the gravesite to visit a relative and since we haven't been there for a while, we…read morecouldn't remember the exact location. As you pull into the entrance, it looks like there's a gate now. The office is located to the left of the entrance. We stopped by the office to see if they could help point us in the right direction. The staff here was really courteous. Gabe offered us some tea while waiting to be assisted. He helped my relative with the planning process years ago, so I was shock that he remember who we were. The office receptionist Be went out of her way to show us the exact spot. I was expecting that she would hand us a map and have us go on our way, but instead she knew exactly where my relative was located. I'm impressed because she didn't use a map or some locator of some sort to find the spot. Kinda cool and creepy at the same time, if you ask me. There's faucets around the cemetery to use for the flower vase. Based on my observation, it seems like this cemetery is connected to the visitors families, because as people were driving into the cemetery, they stopped to say hi to the employees. So that tells me that they really care about the families.

If I could give them more stars - I definitely would without hesitation. Michael and Desiree are…read moreamazing to work with. My father's death was hard for all of us especially my mom. With their guidance and support- everything was done so well and seamlessly. There was no upselling of anything, no pressure. They were able to accommodate our requests. My mom was so impressed with Michael. He walked with her to the viewing of my father. And he stayed with us until my dad's burial was done. He made sure everything was ok before he left. Desiree was quick to respond either a call or text. She's was very helpful. Price was very reasonable. They are caring and compassionate people. I would definitely work with them again.

Tl;Dr: A local funeral home that does everything that matters better than the national mega corps…read more They don't upsell you, they're extremely helpful and informed, they're timely and I've never had a problem trying to get in touch with them. Sure, Desiree might get a little flustered if you send her cell to your AI answering machine when you don't recognize the number on the caller ID - but other than that, they all goods. Oh, and they tend to cost less than other places... that's pretty important too.

Staff were very professional and in top of things. They answered any and all of questions and…read moreshowed a great deal of support and empathy during my time of loss and grief

If I could give no stars I would. Catherine was nasty and rude. She also LIED about one of my…read morefamily members to another. To handle any grieving human being in the manner that she did was uncalled for and downright unprofessiona. Please find somewhere else to handle your loved one's services.

Utterly incompetent. I said, "B-A-R-N, as in Nancy, E-S". When he read it back to me, he read the…read moresurname as "Barnes-Nancy". Holy Sh*t. MANY more anecdotes like this, from the *24 minute* phone call to fill out my loved one's death certificate (a death cert is HALF A PAGE, because the bottom half is filled out by the doctor). Don't even ask me to describe trying to get him to the correct spelling of the name "pfeiffer." That was probably half the phone call. Phone manner like an automaton with a dying battery, sounded like he was half asleep, or high, or....I don't even know. He did not sound well. No affirmative feedback to let me know he had heard me or that he was receiving the information - no basic phone etiquette. No basic human interaction skills. I kept having to say "hello? are you still there? did you get that?" It was EXHAUSTING and upsetting. I could go on and on and on. But I am distraught reliving the experience to write this review.

They helped me with an oversized client years ago. Excellent service for my firm. I recommend…read morethem often.

minus 1000 stars , i do not recommend.... i am appalled at…read morethe care my wife received with getting her mother cremated. because we are out of state this funeral home took 2 weeks taking their sweet time to cremate her mother. not only that they did not call my wife one time in these 2 weeks. each time it was my wife reaching out to them to get updates. i will never use their services agian. they drug out this for as long as they could. mind you they got paid the day they took her body to cremate her. the way my wife was treated was shitty not professional services at all. no i do not care to speak to anyone who works there. the last 1k you get from me you frauds ! y'all make me sick! would highly recommend going some where else any where else but this crappy place!!!!!!!!!

When I lost my husband to a massive heart attack on February 4 2024, I was trying to get…read moreeverything done alone and was so grateful for Miranda who was so helpful to me. After receiving the many forms needed to proceed and arrange for his honors ceremony, I was told that she no longer worked for them and that was when the nightmare began, I was completely ignored and when I called to turn in my paperwork with Cady, I was informed that they had already done the service and his ashes weren't there and I should just move on. They then blocked my calls and refused to further communicate with me, nor offer an apology for anything. I strongly recommend that you NEVER USE THIS COMPANY AND INFORM YOUR FAMILY AND FRIENDS TO AVOID THEM AT ALL COST.

I never expected to need a funeral home and called Marlatt based on a recommendation. Carl Marlatt…read morewas beyond amazing. He was incredibly professional, kind and caring during one of the worst times of my life. He and his staff were so thoughtful. I can't imagine anything they could have done better. I highly recommend them.

Marlatt funeral help me through a difficult process. My mom passed away on Christmas Day 2020,…read moreCarl, the director, was very responsive when i called even on the holiday. They were kind and on top of all that needed to be done. While he was away, I was assign a dedicated person, Laura, who was also very kind and responsive whether it was there Urn or things I needed, she was always receptive and got death certificates for me, etc. They also cremated my grandson 14 years ago. I am absolutely pleased with their services.