We are so grateful to Norrisa at Oak Grove for her kind and knowledgeable assistance with the…read morerecent loss of our brother. Every call was compassionately handled and her assistance with the service was so appreciated. Oak Grove was a mess when we laid our mother to rest in 2013, and while there is still a lot of work to do, the new owners have made great improvements to the chapel and grounds.

2 of my sisters, and I, visited family graves last week. We were very pleased with how the cemetery…read morelooked overall. The branches were picked up, the grass was cut and trimmed around the headstones. We did take the time to thank the man cutting grass, and went in the office and talked to the ladies. We are so happy to see all of the improvements..

***STAY AWAY*** Beverly, Bev Granberry is the epitome of how…read moreminority business fail at relationships and customer growth within their own communities! I will assume that Beverly Granberry is settled in on a certain financial demographic of customers which explains her defensiveness with anyone deemed challenging. I understand death is a for profit business but unfortunately customer service has been sacrificed as well, starting at the top! At this time, I cannot recommend this business because of the more than likely compromise of peace at some point in the transaction! SMH!

I can not say enough kind things about Granberry, Mr. Poe, and the rest of the staff. From the time…read moreI entered the doors I received a very sympathetic, warm, loving reception. My family had our mother's body transferred from another funeral home that we were unsatisfied with as Granberry came highly recommended. The staff at Granberry picked up where they left off and completely exceeded our expectations. I must admit that due to the untimely (Christmas week) and unexpected passing of my mother things and details on our parts were sometimes a tad hectic, late, and disordered. However the kindness, patience, and understanding that they afforded was unparalleled. Time was of the essence as my mother NEVER wished to have her body out for an extended period of time. Mr. Poe and his staff made it happen without a flinch. (Even Mr. Poe sacrificing his birthday to take care of our arrangements) :-) It is extremely difficult to lose a loved one; regardless of timing or circumstance. However when you are working with such kind and efficient professionals of their caliber it makes your existing sorrow and challenges easier to bear. To them they are just doing a job well done but to us in bereavement it is a rainbow among our storm. On behalf of Thomas family we offer a million thanks and praises. May the Good Lord bless you all beyond measure.

I was very pleased with the attention that was given by the Shepard family. They were very patient…read moreand helpful with making the arrangements. They understand the nature of unexpected funerals, and the bereaved's state of mind at that time. They walk thru all the steps slowly, and allow you the time it takes to make decisions. NO high pressure sales tactics, they just want you to be comfortable while you're making the arrangements. I sincerely appreciated that due to all the horror stories I've heard about other funeral outfits. The employees, as I call them "the Shepard family", all of them were as friendly as could be, alway willing to help in whatever capacity. I recommend them VERY highly!!!

This funeral chapel does not care about accuracy in their obituaries. A family member excluded…read moremyself & 1 of my sister's from my brother's obituary. (It was done out of spite) I kindly requested they correct this error, but refused since they said it had to be changed by the person who wrote it. But they posted this incorrect information on THEIR website, something that they have complete control of. Disrespectful.

i've made numerous complaints to the office, they have every excuse in the book as to why the area…read moreis a complete mess. my daughter was buried in 2022 and it is still a mess. just horrible. they do not take care of the area at all. i have reported this to the state as well.

I found it easy to communicate with them, and I was made comfortable in the way everything was…read morehandle. So far no complaints. They just need to update there offices.

PREFACE: I plan to update as my experience unfolds, but as…read moreof now, this For-Profit is not honoring a 60 year old "Immediate Need" contract my grandmother took out for 2 plots in 1965. She purchased one for my Veteran grandfather and another for my herself -- both Paid In Full! Years ago my mother left me a box to open upon learning of her death, which was this, 2025. MY BACKSTORY: Grandmother purchased the plots 1965. She died in CA, 9.21.2001 leaving my mother next inline as the "Assignment of Interment Rights" holder. My Mother died in CA, 12.24.22. May 2025, I learned of her death and received her ashes from the L.A. Cemetery and Crematory in Boyle Heights, CA. If I hadn't, she would have been buried in a Mass Grave of the Unclaimed. In her box were copies of documents from 2001 where Valhalla Management, Mr Zell, nicely confirmed that upon my mother's death, I, her only child, would be next inline as "Assignment of Interment Rights" holder. Not having a public email nor an 800 number, makes it costly for out-of-state family. The only way I was able to get in touch with Valhalla was a DM/PM on facebook. May 2025 I reached out and staff named Nick, EVENTUALLY, replied asking me to email documents for him to look at. So, I sorted through Moms box once more to make sure no documents were overlooked. Early July 2025, 2 emails with various PDFs were sent. Late July no response. I did a followup DM/PM on facebook, that too, was ignored. (You can tell when someone read a DM) CURRENTLY JULY 2025: Once they are satisfied I am who I am, the challenge for me is to decide which of 3 CREMATED family members should be interned at Valhalla. They are: my Grandmother, my Grandfathers famous sister, or my mother. I would LOVE to place all 3 there, and give accolades if that is possible. As of this writing, I can't say because no one has replied to my correspondence. Just days ago I left a short Follow-Up DM/PM regarding my emails. Nada. CONCERN: Will or will they not honor a Contract that has been satisfied monetarily? Whether it be of my doing, or other family members with more tenacity, will they step up? It would be great for this to workout the way my grandmother envisioned! I would love have them handle my mothers Obituary Notice as well. Let's hope! As I stated, I will update as this unfolds. Really shouldn't be this way, but, here we are.

I understand they have NEW management and because I want to be close to my deceased mother I had…read moreconversation with them. No I am not changing my mind about the old management.... But the new management are much different, much kinder, more caring and receptive to my needs. They are five star and have cleaned the place up.

Good service. The Person running Lupton, Steve Sherman will ensure your family and friends will be…read moretaken care of during this difficult time.

My best girlfriend died March 19. She was the one I went out to lunch with nearly every week…read more Lupton Chapel did everything right March 24. Guided guests to the appropriate places. Greeted all guests. And when Linda's celebration of life was concluded, we were guided to a visitor room. I was asked to speak. And I talked about our lunches, and I had to hold it together. It's difficult to talk about 28 years of friendship in 3-5 minutes. I knew Linda before she and Marvin were married. My husband, John, stood up for Marvin at their wedding in their house. It was so beautiful. And our daughters were friends. So, thank you, Lupton Chapel, for your honor and respect to Linda and her family and friends.