Today for lunch I went to St Phillips bakery in Maple. I had chicken cutlet and fava beans. In the middle of my lunch I saw two bugs crawling out . I quickly killed one to show the lady at the cash . She referred me to another lady who was in charge. Upon showing her the large bug she kept denying it came from the food . She said it could not come from the food because the food would be too hot and it (the bugs) would die anyway. I found her explanation weird as she did not deny bugs being there in general. I will never eat here again. Furthermore I should have at the very least been compensated for my food after all I ordered chicken not BUGS I warn everyone to stay away from this place, it may look nice but its infested with bugs. PS I have called York Health dept to complain. read more

The decor is very pleasant and it just smells great, the way only a bakery can. I go there mostly for the hot table which has a good variety of food, all of which is delicious. My only complaint is that the food isn't warm at all which is a shame. It's also quite pricey, but is worth it unless you're planning to order a lot. read more

Really good bakery, the atmosphere is very warming and European like. Bakery is Amazing, great variety of delicious sweets and Icecream read more

Always fresh! The best bread in town. Cakes and pastries are delicious and prices are good. Best bakery in Vaughan.

NOBLETON LOCATION. Terrible Experience!!!! Especially during a pandemic. My family over the years order countless cakes and groceries from the MAPLE location run but Rob. We NEVER had a issue. We were always pleased. The staff always answered their phones and attended to their customers. Joe Bozzo "manager" at the Nobleton location has such terrible customer service and has no managerial skills. He was incompetent and lacked social skills. It is very unfortunate that Joe Bozzo did not acquire the same skills his father has shown! Just last weekend I purchased 7 chocolate bombs (which were terrible- personal opinion) and purchased 4 Nutella panettones. I cannot only blame staff but management because they poorly trained their young staff. They packaged 2 nutella panettones in ONE SMALL BAG. I called the day after my purchase and asked to speak to management. (They will always tell you he is busy). To my surprise no call back. I should have asked for her name. They day after I called back and still no answer. I called back to try again a girl answered and said "no problem you can come anytime tomorrow and exchange the damaged panettones". (See images below). I purchased 4, wanted to exchange 3 as I was giving them as gifts but obviously couldn't because of how terribly deformed they were. The following day I called before I drove there to make sure. The girl who spoke to me put me on hold - spoke to her "manager" Joe Bozzo and according to him no returns for panettones. I understand that these freshly made panettones are not perfectly shaped however after he agreed it was a very poor choice for his staff to bag 2 in one small bag. I am not extremely picky but for $30.00 I would like to offer a panettone that is not completely dented inward. He was rude and continuously said no. He then said it is already a week old - BECAUSE IT TOOK ME A WEEK TO SPEAK TO MANAGEMENT - why weren't the staff relaying the messages??? Joe Bozzo is inexperienced and has no customer service skills and it is extremely unfortunate for his father and especially to loyal customers. He then told me to come pick up 2 on him for pick up later this week. I was very taken aback from him rude tone and lack of customer service and ultimately blaming me and saying that I would have to pay for the 3 I want even though he fully ADMITTED that they were in the wrong to package 2 panettones in one bag. Where is the logic? I called today after countless calls through finally someone answered and he changed his mind and said I could come pick up ONE not 2.?? At this point if Joe Bozzo continues to treat his father's customers with a shameful experience he cannot ever compare to the other locations. Sorry not so sorry! Looks beautiful but customer service is the MOST IMPORTANT in a business to loyal customers that is why they keep coming back!! As for the Nobleton location I WILL NOT, and most likely not even the other locations as this manager as he calls himself had left a very bitter taste in my mouth. I tried my best to show the right angle so you are able to see the damaged products that Joe Bozzo took full ownership for but did not want to exchanged them because it took me a week to speak to him. (Please excuse any grammar/spelling errors). read more

Best Coffee in Canada!! Absolutely recommend this place as a café and great place to talk. I've had some of their cannolis before, they're a bit heavy but in a sense that's what they're all about..Espresso Macchiatos and Cappuccinos are my favourite! Served with water, the way it should be in Italy. read more

I have always heard the cakes were very good so decided I would order a sfoglia cake at the Major Mackenzie location for my grandson's Baptism. The girl at the order desk took my order and I confirmed it would be ready for the following day at the time I needed it. I felt good and requested a copy of the receipt, since you have to prepay ...really lucky I did that. So then next day after the baptism my son was there to pick up the cake....no cake could be found. Lucky I had the receipt otherwise I would be out of luck. So they offer to make another.... took over 45 minutes while guests waiting for.... I was so disappointed with the cake it was all whipped cream; to cover for the lack of any sort of filling or strawberries. Never again. No offer to refund or offer another cake. Very very disappointed read more

While I have been a looonnngtime St. Phillip's customer, I continue to be FRUSTRATED by the new Nobleton location. The COVID safety standards are extremely lax - every time I go in, a number of staff behind the counters are wearing their masks half-down (some with mouths exposed!), and despite indicators on the floor, efforts to distance customers seem non-existent. Additionally, none of the kitchen staff are wearing masks. While I appreciate that the kitchen becomes quite hot, shouldn't employees prepping food be mandated to wear masks??? I work in a humid, stuffy environment with no air conditioning and I comply with mask wearing all day. I can deal with the exorbitant prices but the disregard for safety is unacceptable. Seriously St. Phillip's? Get your act together. read more

I do not normally leave a review for restaurants or bakeries but felt l needed to express my recent experience. I ordered a strawberry shortcake for a special 16th birthday and was very disappointed. The cake was mostly full of cream and yellow cake and hardly any strawberries. I would have appreciated if l was contacted to select a different cake if there was a shortage of strawberries. The cake was expensive and l wished l ordered somewhere else. read more

They are incredibly rude there I was there for lunch with a lady who is in an electric wheelchair and wasn't accommodating her assisting her or even moving chairs around for her and telling the people in the line to move over for her. I like maple bakery food and service better. read more

Went to St Phillips to pick up some Zeppole, which my wife had a craving for. Waited around while staff was talking behind the counter. Then someone asked if i needed anything and I asked for some Zeppole to which a prompt and condescending reply that " we only do those at Easter" !! In any case i had to leave Zeppoleless and went to my other favorite bakery Emily's and sure enough they had them fresh and ready!! Life saver!! read more

Great bakery. Very nice young girl who works on the coffee station. She always gets my order right and does so with a smile.

The lemon cheesecake was amazing! The latte was okay too but loveD the cheesecake. #highonsugar #heaven

Desserts are great if they're fresh! Their cakes are also amazing. Would recommend going for a dessert if it's not late in the day. Would recommend getting birthday cakes from this bakery. read more

My friend insisted that we try this St. Phillips bakery because she heard it offers authentic Italian food. After driving for 50 minutes from Toronto we arrived only to find extremely filthy and dirty tables. I've noticed that this is a very common thing across Canada where restaurant employees do not clean the tables. This is just purely disgusting! Given that we drove for 50 minutes to try the food, we spent the first 10 minutes clearing the tables and cleaning the tables with napkins. Then we went up to the food counter and my friend ordered the veal with some calamari on the side. The food didn't look too great so I ordered a pre-made prosciutto sandwich with a side of calamari. When we got the food, it was as cold as my ex-wife. We notified the waitress about this and she said, and I quote "If you want we can reheat it in the microwave." WTF??? First of all, i'm going to a restaurant and paying money to eat fresh food, and not something that is reheated in the microwave. Second, even if that's what they do behind closed doors, it is not something they should say to a customer. This just blew mind mind!! The calamari was so soggy, any soggier and you would have had to eat it with a soup spoon. EWWW! Simply disgusting! Then I ordered a cannoli to change the bad taste in my mouth. It was average, nothing to drive 50 minutes for. My recommendation is DO NOT GO TO THIS PLACE! My advice to the management, put someone to clean the disgusting tables! read more

Awesome Pumpkin pies! Haven't tried too many things yet but the fresh pumpkin pies are probably the best I have tasted ever!

As a visiting nurse I was working today and it was an extremely busy day, as it always happens during holidays. There are not enough people in field and everyone who are on duty are extremely overloaded and therefore in a rush. I was passing by this bakery on my way to another patient at around noon which is normally a lunch hour for most of people, and I decided to grab at least coffee and something sweet to boost my energy a bit. There was a long line of customers waiting outside. I took my badge and came up to St Phillips's gatekeeper and asked if they can let a nurse (that frontline worker who is so "appreciated") to buy coffee and a pastry without waiting in the line. I was told to get in line. Oh, well. What a Christmas spirit! You know St Phillips, I hope your staff will not choke on your coffee, healthcare providers are too overloaded now. I will never spend a penny at this place again. I was supporting this bakery during the first lockdown, kept buying their sweets and I ordered a birthday cake (quite expensive for the quality) there. Now I can say only Arrivederci ! and of course Merry Christmas to you. read more

SUPER disappointed with St. Philip's Bakery in Vaughan. I ordered a gender reveal cake for tonight, and asked them to make the cake blue (to reveal boy) but they only made the inside cream icing blue. This isn't at all what I wanted and instead of trying to correct the problem, I got arguments from the bakery staff saying that I was wrong in what I ordered. Now I'm stuck with a vanilla cake with stupid blue icing that I never wanted in the first place - for $50 bucks. I could have done the cake myself for $4 a la Betty Crocker! I am so upset. Customer service at St. Philip's bakery sucks! You've been warned. read more

Service is mediocre at best, the staff is not really interested in serving, rather chatting amongst themselves. Quality of baked items not a stand out, highland farms makes about same quality. read more

Great place to get cakes. You can pre-order for pick up on their website. I love their red velvet cake; very rich and heavy; totally worth the calories. The other ones I also like are tiramisu and strawberry shortcake read more

Great place, very clean and great customer service and food tastes amazing. Desserts are always fresh everyday

St. Phillips saves the day (week/month/year/decade/etc.)! I often go to St. Phillips for bread, lunch in the cafe, coffee & amaretti, but (silly me) I contacted another bakery a month before my daughter's birthday to ask for a specialty theme cake. What was I thinking? I did not EVER hear back from those guys and time was running out. Thank God for St. Phillips! I contacted them a week before the event to see if they could pull it off. The result? Rapid response, excellent cake, on time. Happy kids = no regrets. I have learned from my mistake: next time, St. Phillips is the FIRST call. read more

NOT A FAN OF THIS BAKERY AND LET ME TELL YOU WHY! here are pros and cons CONS 1. the day time staff is horrid. They are very rude and not polite. 2. staff engages in conversation with each other rather than helping out the customers (primarily day time day staff) 3. the uniforms on hot table are not appealing. The polos with the logo are much more presentable. 4. the bathrooms are sometimes a mess - where at one point in time i had to ask a hot table staff member to please clean it, feeling nothing but bad for him because that is not his job. 5. the management is never there at night. When i have to refund something the staff members cannot help me (which is not their fault at all) 6. pizzas could be better. 7.staff on pastries do nothing but talk... PROS 1. the night time staff is much more nicer. 2. hot table food is great 3. some of the cakes here at st. phillips are amazing - lemon yogurt is a favourite. 4. some staff members are friendly. 5. floors are always clean. 6. the family based environment is well executed. 7. the new rewards system. Other than some food on hot table, some cakes and pastries, this bakery needs an adjustment. My review is based on the times i have been and it is usually in the morning. Hopefully next time i stop by, i will be helped with not not have to wait five minutes when no one else is there for a cheese cake. read more

I go to this bakery every day for many reasons I love the food it's the best bakery for quality, the coffee is fantastic, and the service is always friendly. I suggest this bakery for any occasion from birthdays to dinner with the family. It is always a pleasure to come in and sit. read more

This has got to be the worst bakery in the GTA. we ordered a cake for my daughters birthday and got a disgusting surprise inside!!! health department was contacted! there was a cockroach in side the cake! to top it off ROB the owner argued with us as if it was our fault. we never even got a refund back or even apologize. who do you think you are! you must be hurting for business read more

I ordered a Sfolia cake where they said they make it the best, my god was I disappointed! it was my bd cake so there is no way I am getting back there,,, DO NOT TAKE chances. The brochure and the pics fool you and you get sucked in,,, but then reality kicks in.... read more

I have been a client of this bakery for a number of years, but I am sure something has changed. It was great the first few years but not anymore. Classic case of spoiled kids taking over parents' successful business. To make a long story short, THEY SPOILED MY 5 YEAR OLD DAUGHTER'S BIRTHDAY CAKE which I ordered and paid in full for 10 days in advance. Paid extra for scanning and decorations. The cake came with zero decorations and of course that was already the day of the party, nothing could be done. I would have still been ok if they had apologized BUT not only did they NOT apologize, they blamed me!! Saying that the pics I sent could not be scanned. (side note: I have been doing the scans the same way for my older sons for the last 5 years) I said, well then, why didn't you call me? They claimed that they did call, but come on, now a days, that's no such thing as missed calls, call display on all of my phones. THEY NEVER CALLED. So I still gave them the benefit of the doubt and checked if they had the correct number, yes, that was the number!!! Still no apologies. That's all I wanted for ruining my daughter's birthday cake. At that point I was very mad with all the lies, what did they do? Offered me a $20 CREDIT for future use!!! OMG!! Just the cake alone was $80. By the way, it's the original owner's son that I was talking to the whole time. Anyway, I will never go back, it's a shame to see this bakery go down like this. As a business owner myself, I feel bad for his parents. Business owners out there, apologize for your mistakes and you will not lose a client and many more because of bad reviews. read more

Bakery goods and deli are solid. This review focused on hot table. Food here is over priced. Portions are ok but prices are terribly inflated for what you get. Service staff can be good at times, yet rude cashiers ruin the experience. When questioning prices one cashier told me "they weren't her prices". Gee, thanks. If you want standard Italian hot table food and the felling of getting ripped off this is your place. Comparable hot tables in the area give you WAY MORE for much less. read more

Awesome bakery. Love their fresh breads and pastries. Their red velvet cake is definitely a favourite.

the wares are good: ice cream, danish, coffee. the quality is obvious. but good god, the process is terrible. there's a sign that says we prepay for the coffee. where is the sign ? not where you walk in, but on the other side of the island. so we had to fight our way back to the register at the entrance. we ordered everything and paid. right where we're supposed to pick up our coffee, they have 3 bar stools and people were sitting there. so i'm almost on top of this other customer's back while squeezing my items between him and the condiments. it's clearly a serving area, why the hell do they put chairs there ? the girl who served us the coffee and danishes said she'd serve us the ice cream we ordered afterwards. nope. she went on to the next customer behind us instead of going to the ice cream bar like she said she would. i waited at the ice cream counter until it was absolutely clear she totally forgot about us and i had to ask the cashier to find someone else to serve the ice cream. that person showed up eventually and served the ice cream and told me to i could pay for it at the cashier, clearly oblivious to the fact i already paid. the price for the quality of food is fair. but my time is worth something too. if your time is worth something to you, don't go to st. phillips. their food is good, no doubt, but not THAT good. read more

I would give Zero stars but I can't. My review is based on 23 years of devoted patronage. I have over the years ignored the less than satisfactory customer service (especially Maple location) because I love the cakes. I have now discovered that there are other superb pastry shops in my area. Yesterday I picked up my cake at the Woodbridge location and it was the last straw that broke the camel's back. I ordered a cake for my husbands 50th and asked for the writing to be piped. They had shown me big chocolate numbers and I told them I didn't like them. I went to pick up the cake and there was the big 50 sitting on top of the cake. Tacky. When I informed them they made a mistake, they checked the order receipt and it said 50 to be PIPED, just like I had asked. The nice young lady went to speak to a manager. She came back without a manager and told me the big chocolate 50 is $30 and I'm getting it for free. I reminded her I explicitly did not want it and getting it for 'free' is absurd. I said they should be giving me a discount because they obviously messed up my order and I had to go home with what I considered to be a tacky cake. She went back to her manager and came back with a message ' the manager said that you can have $5 off". I was insulted and so shocked and disappointed. It was a $55 cake. My issue is: - there was NO APOLOGY -didn't accept responsibility for their error - insinuated what I got is better than what I ordered -the manager never came out of their hiding place to personally speak to me- the unhappy customer - the same thing happened to me few years ago with my son's birthday cake and they reacted the same way- that I should be happy they gave me a better cake than what I had requested. I AM DONE WITH St. PHILIPS. Both locations. You had a good thing going. Your expansion has diluted the great service I used to receive at your original Maple location. I would drive out of my way to buy cakes from you. Never again. read more

Worst experience ever!!! We pre ordered a $200 cake and the cake fell apart 5 minutes in transit. When we brought the cake back the bakery said they could try to fix it. Since they didn't have time to fix it on the spot they said we will have to pay $30 transportation fee to have the cake delivered later on. At that point we couldn't wait for our cake to be fixed and redelivered as the party was going to start shortly. After some words back and forth and asking for my money back the bakery told me I could throw the cake in the garbage if I didn't like it. I took pictures to show the owner the next day and he ignored me and told me it was my fault. I would love to upload the pictures and show people, is that an option on yelp? Please do not spend your money at this bakery! $200 was literally thrown in the garbage. Worst customer service ever. read more

Reviewing just the sweets bakery, haven't tried the breads, deli, gelato or hot table. If I was reviewing solely on the cheesecakes I'd give more than five stars. Delicious, perfection...if you like NY style, very dense. I love to bake but it's not worth it for me to bake my own if we need to take a cheesecake to a dinner party. Tried the strawberry topped and also the choco/vanilla swirl chesecakes. Have also tried a truffle cake which was incredibly rich and would definitely be a hit with a fan of chocolate. Everything else looks great; they have assorted cookies and mini desserts too. Good sturdy boxes for transporting. Definitely a go-to when there's no time for scratch baked at home! read more

Horrible service from the staff and owners. 1 hour prior to my son's 2nd birthday, they refused.... The owner refused to deliver a $450 cake. Why, because it was too far. How did they not know where the cake was being delivered to when I had placed the order 6 months earlier. I had to pay a taxi $250 to delivery to get the cake to the party. Both owners refused to refund the delivery money. Also, my son's first birthday cake was dropped during delivery ($350 cake). If you want to take a chance with your order and suffer from stress and anxiety during your party... this is the place. Also, don't trust what the owners tell you either... both are inconsiderate and untrustworthy. read more

What can I say? Been coming here for years and everything is top notch. From their fresh breads, to their hot counter to their cakes everything is wonderful. My family and I get our birthday cakes from here every single time. Their sfoglia is the best in the city. Every time we serve it to guests they rave about it and ask where we buy it. You have to also try their stuffed croissants- to die for!!! read more

St. Phillips Bakery is the place where you can get genuine Italian food, pastries, and cakes. By far the best place that sells and freshly bakes sfoglia cakes!! The employs are welcoming and very polite which creates a comfortable atmosphere. read more

St. Philips is a great place to go for pastries, food, pizza, cakes, and deli. Every time I go in I am never dissatisfied with the customer service they provide and the quality of their food, cakes and pastries. They have a wide selection of food at the hot table that is always fresh and good to eat. There cakes are excellent and they also have many pastries which are very well liked. St. Philips is by far the best bakery I have gone too and I would recommend everyone to try it out because they will definitely fall in love. The staff is mostly made up of all young people who are friendly and very helpful. read more

have been a regular with St.Phillips since their days in Downsview. Bought all celebration cakes from them. In January bought a Tiramisu, not my first, and it was absolutely horrible. All cream. I will give them one last try. If their next cake is not up to their normal standards, I will be going elsewhere. read more

I have been to this location a number of times, and yesterday has put the final nail in the coffin. The rating has been given on service alone, as for the food, always so delicious and unfortunately I will not be going back to indulge. If you are going to hire adolescents to run your joint, then they should be well versed in client services rather than enjoying idle chatter with friends hanging out or rolling of the eyes when a question is asked. If you don't like working there then why are you there? My experience yesterday was incredibly revolting, as I was in the area much earlier than anticipated and decided to have an espresso (which was terrible) and perhaps a desert.....well when I went to the counter to wait while another patron paid and left, the employee who knew I had been standing there walked away, rolled her eyes and continued a conversation with a "friend" who seemed to have irritated her slightly, perhaps a broken romance, or teenage hormones, nonetheless I was appalled. I waited there for 2 minutes, and then proceeded to walk to another area in the back where I asked another employee to help me, and he was very apologetic, but I was annoyed at this point. This is an experience I have had a number of times, not with the same employee but with numerous disgruntled staff that seem to be in another universe rather than doing what they are paid to do - service the patrons that pay your salary! Regardless, never again and at this point fire that girl. read more

Ordered a cake for my daughter's confirmation. When I got there to pick up the cake was done up in the wrong colour. They asked me to come back in half an hour and they would have it corrected. This was challenging for me as I had other appointments scheduled for that morning. Nonetheless I returned and picked up the cake. They placed it in a box that that was too small and taped the lid down so that it wouldn't touch the cake. I paid for it (no discount was offered for my inconvenience) and loaded the cake into my car by myself no help was offered. Arrived at home took the cake out of the car only to see that the cake had separated and the layers had all slid apart. It was ruined. It looked like a big sloppy mess. Called them right away and they told me that the cake was really fresh and that is why it happened. They asked ME to bring it back and that they would have one delivered to the restaurant. Informed them that I had other appointments that morning and would bring it as soon as I was able. This was now my third time that morning going there. Why didn't they offer to deliver the cake when I first was there and the cake was in the wrong colour? No they would rather the customer inconvenience themselves further than for them to exhibit any sort of business etiquette. The final nail in the coffin, they didn't even bake a new cake, they patched up the ruined cake and added about 3" of filling between the bottom and second layers. DISGUSTING!!,!,! If I could give a minus rating that's what I would give! SWEET BOUTIQUE HERE I COME!!! read more