Overpriced. I was able to get a better system installed for almost half the price. They also…read moredramatically overestimated the level of hardness of the water

We requested the service via Costco. We were visited by Brian Hull (sales) and he went through some…read moreof the features of their (RO) water purification system and also tested the water from our tap, and refrigerator. We compared it against the distilled water that we had and the results were appalling. Installation was scheduled and their technician Adam Marjason completed the installation in less than 2 hrs. He is organized, knowledgeable and communicated the instructions of the RO systems to us. He answered all our questions post installation and practically went through the dos and the don'ts of the system. I will update this review in an event of any issues (if any) and how it was handled. But until then, overall we have good experience right from the start.

Very glad I found Nova Water. When I was looking at getting a water softener, I got estimates from…read moreplumbers but was thrilled to find Nova Water since they exclusively specialize in water treatment so they 100% know their stuff. They are a small family owned business and are easy to work with, organized and delivered what they promised. Chuck installed a whole house water softener and separate whole house carbon filter and we are enjoying our clean, soft water. Pricing was reasonable and the installation work was excellent. Veronica is great and quick to respond to any questions/scheduling.

Installed water softener and carbon filter. Can tell the difference immediately in the house. Had…read moreissues with the product and they came out and fully fixed the issue and were quick at responding

I have worked with veteran plumbing services for over a year and they have been prompt, respectful…read moreand decently priced. Recently, I had hired them for fixing and providing a quote for replacing our water heater. Shout-out to Willie who was very respectful and honest about my options and also taught me a few things about how to diagnose things myself. I highly recommend their services to anyone. Thank you!

We have used this company for years, starting with the owner early on and now working with his…read moreassociates. they are KNOWLEDGEABLE and HONEST. we most recently worked with Willie who was out to our home twice in a few days. he explained everything thoroughly, gave honest opinions, showed me his process step by step (even sent me a video of what he had found), and was polite the entire time. I definitely appreciated that he did NOT try to upsell me on anything. I also give him credit for being so careful not to get anything in my house dirty and for cleaning up everything afterwards even though it was well past his lunch break time! Experiences like this are why we continue to recommend this company to neighbors. Thank you!

Fantastic all the way around. We have a well and at 8AM yesterday something went very wrong with…read morethe cold water holding tank and the other equipment in the laundry room and before I could shut it off there was 3 inches of water on the floor. Called the local plumber we have always used and they could not come until Monday which did not make me happy as we had no water obviously and they gave the number for N VA Plumbing and recommended them. I called explained what happened and within 45 minutes they were here. I mopped and mopped and moved everything out of their way before they got here and removed wet rugs. I was so happy that someone would come that quickly to rescue me. Reid is a true plumbing pro and a really nice guy and so was the plumber that came with him (James?). Tore out all the old stuff and got us a new tank and beautiful new simple hookup with all the equip we need and what happened,etc. When my hubby got home he was very pleased also. I now have a new plumber/friend and will never use anyone else. The estimate they gave me before they even started was exactly what the charges were and I got a senior discount as well. Fair pricing for sure. The Bentons in Woodbridge, Va

So happy to find a plumber I trust. Reid has come to our house on 3 occasions.Each time he has been…read morehonest, straightforward and professional. He has without a doubt saved us money. I got 4 quotes on water softeners/treatment system. He came back with a good Price, answered all our questions (trust me there were a lot), installed in a day and cleaned up so we couldn't even tell he had been there. He helped us adjust our water pressure for no additional charge while he Was there. He doesn't try to up sell or fix things that are not broke. I like knowing that I have someone to call that I trust.

Service water softeners. Tim was wonderful. He was friendly, helpful and instructive. He had a…read moregreat attitude and serviced both my systems. One of the systems was in an underground storage location and he was kind enough to put salt in the softener as it had run out. I recommend this company highly and would ask for Tim. He was outstanding

Great people to work with. Would recommend to anyone looking to get work done without any hastle!read more

Rich was awesome! I told him what our problem was over the phone. He was very helpful and took the…read moretime to explain the issue and how he will fix it. Worked with us on the pricing. Got it done same day.

From the owner: Bonded, licensed, and insured master plumber. Can offer free estimates over text/phone…read more No pushy sales Can work with any budget

A++++ service with same-day response and repair. My main water line burst, and the technician…read moreimmediately diagnosed the issue before even starting the work. Their knowledge and experience were far superior compared to the other companies I contacted. What could have easily turned into a two- or three-day job was completed in just three hours the same day. I highly recommend their service!

Superb service at a reasonable price. Ryan and his company have recently replaced a bathroom sink,…read morefaucet and old crusty pipes, and installed a new toilet and valve. Highly recommend!

Very knowledgeable professional company…read more Delivery and install was as promised. I highly recommend this company.

I had been fairly happy with them in the last couple years, but today I had a service call because…read moreit had been over a year since I had my system serviced. The rep showed up, looked at my neutralizer tank, tested my water for pH, which took all of five minutes, then determined no service was needed. COST FOR 5 MINUTES: $160. I will not use this company again.

Confusing sales pitch. Original person is not present. Hours of operation are not true.read more

I learned a whole lot about water and had no idea what Kangan was. I'm so glad I stopped in and we…read morelove the water and can't wait to see our family's full transformation.

I live in College Park, and I knew that my water (municipal water) was leaving gross scale on our…read morebathroom fixtures and was therefore hard water. I also noticed that our water smelled very heavily of chlorine. I wanted to hire a company to soften our water and install a reverse osmosis drinking water system, but I honestly didn't know where to start. Something like 20 years ago in a different state we had purchased a Culligan water softener system, so I started my quest to look into water softener companies by calling Culligan. I am a member of Costco, so I also called Costco's water treatment folks, who happen to be Carroll Water in my area (who sell EcoWater systems). Both the Culligan and the Carroll Water systems seemed nearly identical; both use electricity, have electric timers for their salt water washes that you have to pre-set and worry about re-setting if the electricity goes out, are rather large systems, etc. One was a bit more expensive than the other (it actually annoyed me to no end that EcoWater/Carroll Water/Costco have some kind of buy-a-water-system-get-a-HUGE-Costco-gift-card thing going on...just seems way too gimmicky). My father, an engineer with tons of patents, lives in another state and had purchased a Kinetico water softener system and loved it. He told me I really needed to try to find a Kinetico dealer in my area so I could take a look at them, also. So I found Mermaid Water. I was impressed that their system didn't use electricity and that the salt water backwash system kicked in because of usage and not because of electric programming. To me, this seemed much more efficient than having a system that just always backwashed on Sundays at 3 am or whatever. The Mermaid Water representative who came to my house initially (Ed Owens) was also very flexible about the installation process - far FAR more than the Culligan or Carroll Water folks. I also LOVED that the Kinetico system was so much smaller and had such a smaller footprint than the Culligan or EcoWater systems, for we were limited on space. Even though Kinetico/Mermaid was a bit more expensive than Culligan and Carroll Water, I chose them. I'm very glad I did, but I didn't really understand why until after I had the installation team come in with our new equipment. The Kinetico installation team was absolutely amazing. Truly. Brad King, the son of the owner, did the install, and he is absolutely a master plumber. No one could have done a better job. He came into my house, created phenomenal ways to get the job done while minimizing the footprint of the machines and maximizing the benefit to my house - I am so grateful to him. And as he did the install, I asked him a thousand questions and he was SO patient and answered them all. And it was during this time that I became much more educated about the equipment and so grateful that I had chosen to purchase it rather than anything else. For example, I watched while Brad set the clockwork discs/gears that tick down to when the softener enters a backwash cycle. Basically what happens is that as you use water, the machine slowly ticks down via a small clocklike gear until it's time to start a backwash cycle. Then one part of the machine backwashes while the other is still filtering your water. The cool thing is that the Kinetico equipment actually backwashes itself with treated water (the others don't), which lengthens the life of your equipment. And since only one side of the water softener (there are two sides - basically two water softener units that sit side by side) regenerates/backwashes at a time, the other side is always still filtering your water. Whereas with Culligan or EcoWater, their machines don't do this - the whole setup backwashes all at one time, leaving untreated water coming into your house. Also, because usage is measured via a mechanical clockwork gear and not an electrical panel in the Kinetico systems, there are less electrical parts that can fail in the future, and you don't need an electrical outlet nearby to plug the machines into (which made me happy - I didn't have to get an electrician out to run wiring for a new plug). The Kinetico system typically backwashes more frequently than the other systems, since it backwashes based on usage, leaving me to surmise that you could absolutely be put in a position with units that only do this based on timers where your system is gunky and needs to backwash but hasn't yet done so because the timer hasn't told it to. And the Kinetico system uses far, FAR less salt during backwashes, thus FAR less salt overall. I would much rather have equipment that backwashes when it knows it needs to based on its own usage than a system that backwashes once a week based on a timer. Their reverse osmosis system is also stellar; it has powerful water pressure - much better than other RO systems. We are THRILLED with our Kinetico equipment and THRILLED with Mermaid Water! The best brand of equipment out there.

Adam came by the house today to see what was causing our well water system to not operate…read morecorrectly. He checked the system out and it appears that a check valve and part of the pressure switch had gone bad. He replaced the parts and got us back up and running. Mermaid always gives 110% when it comes to taking care of their clients. I would HIGHLY recommend them to anyone that has water system needs. Thank you to all involved. Ritchie