I contacted Roto Rooter because I had a downspout that was causing water to overflow onto my porch…read moreand drive areas rather than just down the pipe. I knew Roto Rooter had a camera service (from previous experiences, also their work was good tho expensive) and really wanted that to tell what was going on vs just blasting the issue with water. When the technician arrived, I told him about the issue and he said that he would blast it with water and then someone would come out with the camera to check the job. I guess I was tired because this was the opposite order of what I wanted. He quoted me a price of eighteen fifty. I was surprised it was this cheap, until he clarified that was $1850. I balked at the price and he throws in a coupon ($100 on their website) and says if he's fast enough he may be able to cut off another $100 (he wasn't). At this point, I assume I'm paying for the camera pretty much but that's what I wanted so I went with it. Service as described with 2 notable things. First off, he asked if he could use my water. This is a general peeve of mine because never is there a discount for using my utilities, it's just something service based companies do. Secondly, after he blasted he dug up my lawn and found a long since buried pop out drain. This is where the water was supposed to exit from and after clearing it you could see it was weakly doing so. However, I am informed the popout drain is broken and needs replaced. Camera guy will do the follow up. So camera guy shows up later in the day (different technician) and runs the camera. Apparently the blasting did not do the job and there are roots in the pipe in the concrete section. In addition, the part of the pipe in my yard section (by the popout) is collapsed. So he banters back and forth some numbers for pipe replacement (including concrete digging) and lining. I'm hearing values like $3k, $4k and he says it can be up to $10k. Lining supposed to last around 15 years and new pipe 25. Sort of shook at this point, I tell him I need to think about it and discuss with SO. He says that's fine and to let him know and if we answer within a week he can reduce the job the cost of the water blasting (again). He also admits they could blast again but this might not work and ultimately may damage the pipes further (e.g. such that they can't be lined). Ultimately, we decide to go with no concrete digging but yard digging. He writes us up a contract and it comes to over $8k. I contact him and ask since much higher than the lower numbers I heard cited and he says the numbers he was quoting were individual things and it's a sum cost. He says he will reduce some but if he goes further he'd need to clear with his manager. He also says the lining cost is mostly materials (not from them) so can't be reduced very much. I suppose I should have pressed him but I felt very much like I was dealing with a used car salesman and just wanted this work done. I definitely had sunken cost falliacy at this point because there was a big hole in my yard as well as pressure due to not wanting to get charged again for the water, which I will say feels like a bit of a scam (i.e. if I walked away here, they basically got almost 2 grand for me for accomplishing nothing). They got it down about another $1k. The digging and lining job itself was pretty smooth. They asked if they could use my electricity (argh) but after seeing no super easy plug they used their own generator(!). One of the guys was smoking but didn't leave any butts around. As advertised by the camera guy, the lawn did not look good afterward. He said he would send them back to come seed as contract stated but as far as we can tell they never did. But they did admit to not being landscapers. After all this was done, I realized that I had gotten a quote from a plumber long ago to check out and blast this pipe for estimate of ~$450. I have no idea if they had a camera (afaik Roto Rooter is the only company who advertises one) and what they would have done if not. So at the end of the day, I do feel like I got a good job done but paid dearly for it. All that drama aside, I will say the communication with the company itself was pretty good. There was some pushing for their app and a regular maintainance service but not heavily even by the camera "salesman". TLDR; if you like high quality work but paying for it (e.g. medium to high income bracket) as well as negotiating with people and having the feeling of paying for a companies equiptment this is probably the company for you. If you have a small job, almost certainly there are better companies, maybe even for big jobs. I am still ultimately unsure I made the right call so I am giving 3*.

If I could give them 0 stars I would. Yelp makes me give them 1…read more Terrible experience. They are liars and are excessively overcharging for items they know insurance will not pay for. Our insurance adjuster told us that we are not the only people he has seen them overcharge. Do not use them They will tell you that insurance will cover everything and that they will work with insurance. They just did the work and submitted to insurance without authorization. We are getting charged $1k for ppe for worker to drill 8 small holes and a 3inchx3inxh square and vacuum the dust. Also, I was 7-10 feet away the whole time. They neither warned me of hazards or offered me PPE. Please do yourself a favor and stay away.

Fixed the leak. Honest take with honest pricing…read more Will use again as this was great service

Graciously drove out on a Sunday morning to unclog a stubborn toilet clog Arrived on time and…read moreworked quickly. The price was very reasonable. The toilet works perfectly. Highly recommend

We had a multiple leaks on a water main leak and Ian did a great job fixing the 3 components. He…read morewas knowledgeable and was professional in taking some more time to get the exact right part even though he was supplied a slightly different part. He was communicative and the prices were competitive with other major reputable companies in the area. I would highly recommend the secret plumber!

I could not recommend The Secret Plumber more, and Master Plumber Steve K. in particular. I had a…read morepinhole leak that needed repair--The Secret Plumber responded quickly and provided a great quote before the appointment. Steve arrived perfectly on time, did a thorough job, and cleaned up afterward. He was extremely professional and cordial--I am 100% satisfied.

Jan was efficient & friendly while taking equipment measurements for my new HVAC system to be…read moreinstalled in a few days. He answered my questions & provided insight & details that were much appreciated.

I found them through Yelp project among 10 others and after talking to reps I decided to stick with…read moreReddick,because of clear explanations of pricing and upfront fees. It's unbelievable but some companies required upfront deposit even before assessment of the issue. Our technician,Brian,was on time,called prior,came with shoe covers,quickly identified problems with toilet,gave us estimates and couple options to think about. I called next morning and next business day he returned and completed repair. Again on time,very professional and leave no dirt or waste after job. Prices are horribly high now everywhere,but plumbing can't be avoided,so their price point is adequate to area,but service is superb. Can't deduct star for high prices,because they are using gas and supplies which are horrible now.

We changed a damaged water heater at our property and Philos were amazing and very prompt. I can't…read moreemphasize enough on their professional and quick work. I called a day earlier and the job was completed next day, they were also willing to do it the same day. Shout out to Matt who handled the case and was very informative and thorough with the details prior to work at a very reasonable price. Thanks again and highly recommended business for water heater replacement service.

Matt provided outstanding service throughout what turned out to be a very unusual situation with my…read morewater heater. He installed a brand-new water heater, and when it appeared there was still an issue, he went above and beyond by replacing it a second time to make sure the problem wasn't with the unit itself. Ultimately, we discovered that the real issue was an electrical problem with my circuit breaker, not the water heaters. What impressed me most was Matt's honesty, professionalism, and commitment to helping me get the issue resolved. Even after determining the problem was electrical, he worked with me on pricing and generously discounted his services so I could put those savings toward getting the breaker repaired. It's rare to find someone who genuinely prioritizes helping the customer over simply completing a job. Matt was responsive, knowledgeable, and incredibly fair throughout the entire process. I highly recommend him and his company to anyone in need of plumbing or water heater services.

Great service and suggested some cost saving options for the work. Would recommend for all plumbing…read moreissues.

Highly recommended!!!! Griffin Plumbing always has provided my family excellent service at…read morereasonable prices, with great communication from the person answering the phone to the plumbers who come to the home, usually within a day of my calling (sometimes even same day). For years I've waited to find a plumber I could count on, going through the big national advertisers and smaller ones too, being disappointed most of the time. We called them to begin with a few years ago because another plumber told us we had to pull out an entire wall to fix a drip in a bathroom faucet. Griffin came over, and replaced a small part in the faucet for less than $100--then no more drip! They've done work on the toilets, snaked the main line, snaked smaller parts of the system, fixed leaks, all promptly and efficiently. A special note to any woman considering hiring this plumber--don't hesitate! Because for once, no irritating mansplaining from these guys about your plumbing problems, just clear explanations/solutions treating you like a real person with a brain.

Sylvester was on time, which was a nice change from other service companies!…read moreRepaired our toilet without a mess, nor did he recommend a bunch of expensive unnecessary work. Professional and personable, will request him for our next plumbing job!!

I called to get a quote for replacing a kitchen faucet and the operator explained that it would up…read moreto the attending plumber. Aden quoted me $445 for labor and I thought it must be a difficult job for him to give me such outrageous price. It took him and his partner 20 min to install my new faucet. Do you think I was scammed ? I certainly felt I did. This was not the first time I used this company but I will certainly avoid them from now on.

Hired Michael to replace my disposal and fix a broken tub faucet. The work took him considerably…read morelonger than we thought but he didn't change his fees, which I've had other plumbers do when they found more complications. His work was excellent and his pricing was very reasonable. I highly recommend TMC Plumbing.

TMC will provide excellent service. Very professional and has reasonable pricing. Thank you Micheal!read more

Did a good job for a reasonable price. My rain drain has been cleaned well. He also pointed out the…read moreissue and potential solution.

They fit me in within 4 hours of my contacting them. Very friendly, helpful, knowledgeable, and…read moreefficient. Repaired my faucet and fixed the issue with the dishwasher not draining and even cleaned up the mess it had made in the cabinet under my sink, as I'm disabled and wasn't able to do it. Price was very reasonable and estimate was free. Will definitely use them again for any plumbing issues! Highly recommend!

Mike is so professional and respectful! He gives a fair price and does quality work- usually on the…read morespot. I requested help with a valve and he responded quickly and completed the work on the same day.

Top Tier Service. I had a hot water cartridge replaced. They worked with my building maintenance to…read morecoordinate the water shut on/off. My tech Bobby was quick and efficient. Standout qualities: Live customer service support. Quick to schedule. Professional and friendly staff. Priced reasonably and affordable. Very knowledgeable about various plumbing systems and products. Clean work area. Covers shoes inside of your home. (Without being asked.)