I have shopped at this store for most my life, Usually employees are very helpful and sweet. Today…read moreI went to return a few products that my elderly parents had and had not opened/used that they asked me. The manager Bill came over and in front of three young cashiers that he was training said, "what are you trying to do, empty out someone's garage." Without the cashier having even finished scanning the items to see if they could be returned he had made his decision/judgement. I find his comment disinhibited, judgemental, and quite unprofessional. In a day where people can more easily shop from amazon or home depot down the street; the ones that continue to come to your store out of loyalty you lose with nasty managers such as Bill.

This is my neighborhood Ace Hardware, and their service is incredible. My auto dealer couldn't seem…read moreto provide the correct battery for my car. I wasn't sure if Ace Hardware would be able to help me. They did, and for a very nominal price. They worked hard to change the old battery! I'll remember them in the future, and if you're in the area, I definitely recommend this store for their great customer service!

I would never step foot in this store again. I asked for help and the man I spoke with could not…read morehave been more condescending or chauvinistic. I do not know how I managed approximately 25 years in the construction business without this kind of attitude. Marsha B

Friendly and helpful staff . They take their time to help you without any pressure to buy. Well…read morestocked and clean store.

Frank the owner is fantastic. He sold the kitchen cabinets, appliances, countertops, etc. in a new…read morehome we purchased. Frank and the buyers of the kitchen removed everything with no issues. When they left the entire area was left broom clean. Now onto our remodeling!! Thank you Frank for your expertise.

I have always had a good experience when dealing with Cook County Demolition sales. Good stuff…read more Fair prices.

We have been using Stonecutters for years on our commercial millwork. The product they produce is…read moretop notch. Sanna is great to deal with and even with our crazy timelines she manages to get it done.

We used Stonecutters to restore the broken marble stairs in the entryway of our 1907 Chicago…read morethree-flat. Howard, the owner, and his team provided prompt and professional service throughout the entire process. The installation team was careful and exacting. We are delighted with the results and we would highly recommend Stonecutters for any stone related projects that you may have.

I used to frequent this Lowe's a lot before we moved a long time ago, but I have been going to the…read moreother home improvement stores because of the shorter distance from home.  This night, I was here looking at shower heads since we purchased a couple of them here about 10 years ago.  I also needed to purchase a couple of surge protectors, but did not know where to look in such a big store. A special shout out to their staff on the floor, Steven, who was very helpful and friendly.  Not only did he lead me to the area of surge protectors, he even helped me find exactly what I needed.  He was very knowledgeable. When I was trying to make a decision, he used his cell phone to go online to check on some more technical answers for me.  I told him that I would take some time and make a decision.  He assured me that he would be around for another 20 minutes should I need his help.  And it was 20 minutes to the store's closing time!  Some employees would try to avoid helping customers when it was so close to closing; so, I was truly appreciative of his service and professionalism. I ended up purchasing two surge protectors.  I will be back should I need more home improvement items in the future.

Quiet, overlooked store that gets amazing special purchases and sales. Staffing is thin, so it…read moretakes a moment to get robust answers. However, if you like quiet and like solid, quality advise, this is a wonderful DIY store that is overlooked by the pushy contractors. It is a place where the customer is always treated with consideration.

We highly recommend General Masonry Supply! They had a wide variety of building stone to choose…read morefrom and we were very happy with their service and prices! 5 stars!!!

General Masonry was recommended to us by a relative with construction experience who had…read moresuccessfully used them for his project. We are very pleased with the extensive rebuild of our chimney provided by General Masonry. Their very experienced craftsmen were knowledgeable, experienced, efficient and respectful of our property. Very good value for services provided. We highly recommend this established, family- owned company.

Lots of great lumber selections! And excellent prices with school district discount! Friendly and…read morehelpful service.

Fair prices, knowledgeable staff, the plywood plan is incredible for when I need custom thickness…read moreplywood pressed.

Great communication will do business . Delivered grade 9 in timely manner…read more Five Stars. THANK YOU.

8-9 years ago, I got "garden soil" delivered from these guys. It could not have been better soil,…read morejust excellent stuff, filled with all kinds of organic matter. In 2023 I wanted another garden so I ordered another truckload of "garden soil". They delivered it, dumped it into the raised bed I had prepared, but I could NOT have been more disappointed!!! It smelled like gasoline and turpentine, it was chock full of all sorts of plastic bits, metal bits, wires, etc. wow, it was bad! I couldn't return it, (I mean how could I) so I added as much organic material to it as I could. So 2024, this year, even after all the leaves and grass and other organic material I've added, I'm STILL pulling out plastic of all shapes and sizes, plastic bag parts, rubber pieces, metal pieces, it's just never ending!!! If you use their soils for a lawn, I think it will be ok, but I wanted an "ORGANIC" vegetable garden, and this soil is anything but organic! If you want soil for an organic garden, go somewhere else!

Called to have some glasswork done and the guy that picked up the phone had a seriously…read moreunacceptable attitude. First no answer, just dead silence so I called back again thinking it was a tech error and he screamed at me for not saying anything on the first call. WOW!!! This is their business line? Potential customer screamed at for not adhering to his imagined phone protocol? Imagine if there was a fabrication problem. Stay far far away from this organization.

Old school glass company. Al and family have helped so much on our building projects.read more

We stopped here on a Sunday morning. It was the perfect time to come. The staff was so helpful and…read moregave us great suggestions for gardening, putting up shelves and caulking in the bathroom. The store is clean and has great offerings!

Worst customer service ever. My oven and dryer never worked,…read moreno solution after many conversions. HD feels 'cheap nowadays and getting worse. No customer EQ by local management - to the top of the chain. ACE HARDWARE is truly where it's at ! ABT when it comes to kitchens or some appliances. That's where I have been sending my customers, ABT got 3 kitchens bought, due to HD 's poor customer service per my experience. The 2 stars are for your upbeat employees on the floor who have nothing to do with what's going on behind the scenes. Don't blame them but corporate - man up!