Moved to the area four years ago from a few towns away. The house we bought had a fairly new…read moreinground pool that had been installed by East Coast Pool & Spa. For continuity's sake, I drove to East Coast Pool & Spa, even though it was about seven miles further than Coleco. Continued using them because they were very helpful and nice to do business with. At some point, our pool chemistry got a little out of whack. Decided to give Coleco a try since it was so much closer. The older woman at Coleco was a little reluctant about testing our pool water more than twice a year even though they used an electronic tester that didn't take nearly as long as the titration method used by East Coast. The biggest problem we were having was high Cyanuric Acid levels. The old chick at Coleco sold me a product for reducing high Cyanuric Acid while lecturing me that I was doing something wrong. I only did what they told me to do and followed their instructions to the letter. Just for reference, I called the manufacturer of the product and was told to get a really accurate reading, the titration method was the only way to go, so I went back to East Coast Pool & Spa. They were WAY more helpful and much friendlier. They helped me to get the parameters back to an acceptable range. Long story short, I'd drive to East Coast Pool & Spa if it was twenty mile further! On another occasion, I stopped by Coleco to pick up a New Water Chlorinator Cartridge. It was $10 more than the last time I had bought one there a few weeks earlier. I commented on the price increase and the old chic said that was they price they'd always been charging. Next time I needed one, got it at East Coast for $10 cheaper. The nasty old chic at Coleco seems like she would be nice, but had this passive aggressive thing going. Lastly, every time I went to Coleco, I was the only customer in the store, but at East Coast, they were almost always dealing with multiple customers, but were still genuinely friendly AND helpful. Take this review for what it's worth, but I'd stay clear of Coleco. Even some friends of our refer to East Coast as the, "nice pool people", and Coleco as the, "nasty pool people".

They came out to replace my pool liner and were very efficient and professional. They removed the…read moreold liner and had the whole job done in 3 hours. Great service!

We didn't think we could have a pool. Our backyard is rocky and multi-leveled…read more Peter came out and assured us Gibraltar could do it. And it happened! The customer service we received from Gibraltar was beyond 5 Star. Every step of the way - from the first day Peter came to our house (we were so skeptical) to every Gibraltar staff person helping to make our dream happen - was met with support and caring. If you want a pool - call Peter. We are happy. ..thrilled, Gibraltar customers!!

The people they are sending out here to connect these pools dont know their asses from their…read moreelbows. I am sick to death of calling this place to have my filter fixed. Do not buy a pool from them don't they don't know what they're doing. The guy they sent today lost his key to his truck. What does that tell you????

I have been a customer of this business for about twenty years now. They are top notch…read moreprofessionals. Amy, Jessica and their mom, Joann know their stuff. I have an above ground pool and have them test my water weekly and they provide a detailed analysis including ideal ranges, where your water lies within those ranges and which chemicals to add to get your water to those ideal conditions. When I say that, they tell you exactly how much to add and the timeline for doing so. My pool water is always crystal clear after I follow their instructions. Amy writes on each package which step it is, how much to add and when to do so. They literally make it idiot-proof. I have moved since first using them and while there are other companies that are closer to me now I am quite picky and drive an hour round trip because I trust them dearly. And you might find inferior products cheaper online or in box stores but for me I'd rather pay for quality and expertise. Like my mom says, you get what you pay for. Amy even opened the box of a new pump I bought from them and began the assembly and drew diagrams for me to finish it at home. What service!!! Customer for life.

Family owned business. They are very knowledgeable and provide clear and easy to follow…read moreinstructions. Also their water analysis is far more thorough than any other pool place I've used. They are also very personable and friendly. I drive a considerable distance to go there but it's definitely worth it.

Our pool equipment was in need of replacement. Sean was a pleasure to work with efficient,…read moreresponsive and his prices were the best we could find.

From the owner: I am focused on quality work, I have found most pool companies are inconsistent, have high employee…read moreturnover, and charge too much for their services.

If the person we interacted with tonight is the owner of this location, I can confidently say…read moreSundance Spas in Amherst, NH won't be in business in a few more years. The level of un-professionalism my wife, myself, and daughter experienced tonight was shocking--so much so that I'm still in disbelief. How this individual manages to sell any hot tubs is beyond me. We visited Sundance Spas for the first time today, on January 16th at 5:30 PM. We wanted to see the Sundance Cameo in person after weeks of serious research. We're ready to purchase a luxury hot tub, and we very easily may have purchased this one tonight if the experience was 100% different. When we arrived, the store was completely empty despite the lights being on and the door open (they close at 6 PM). After walking around awkwardly for over five minutes, someone finally emerged from the back. He didn't introduce himself at all. He just gave us a "hey" and walked over. He was tall, older, with spiked gray hair and an arrogant, annoyed demeanor. I've done my research, so I knew most of the details about the Cameo already. However, I had a few specific questions about the spacing, depth, and warranty that I wanted clarified. Unfortunately, this man clearly wasn't in the mood to provide answers or even basic customer service. When my daughter sat in the tub and couldn't reach the headrest, (which he looked annoyed she was even doing so and made sure to tell her to take her shoes off), I jokingly mentioned we might need a hot tub booster seat for her. His response was a sarcastic "I guess ...." I then asked about the warranty of the steel frames and he said, "10 years." My wife followed up, asking if he knew why it was only 10 years, and he snidely replied, "What, you need more?" He then added, "How do I know? You'd have to call corporate, I don't make them". The way this came out too was so rude sounding. That surprised us...my wife and I looked at each other like "what was that" lol From there I said something along the lines of: "I'm getting some bad vibes here, so I think we're going to leave now. We came in ready to possibly buy this Cameo, just had a few questions, but apparently you're not interested in selling it. So, we started to walk out and I said "Have a good night"....He quickly replied..."Sensitive, huh?" LOL I laughed in disbelief and was about to turn around to respond but my wife stopped me. I have to say...I'm SO glad we visited this store, because it saved us from a long-term headache dealing with this dealer. We were literally prepared to spend the $18,500 cash tonight on this. But what this guy for some crazy reason doesn't understand is that for a family making an investment like this, they don't just look at the product, they look at the experience, as once you buy the tub, you will be tied to that that dealer. The relationship matters more than the hot tub, since they perform the service for next 10x or more years. Here's my FREE advice to the Owner/Management of Sundance Spas in Amherst NH. If this gentleman is a salesman...fire him...he is going to sink your business. If this gentleman is the owner...get into a non-cusomer service business, because you are not cut out for this. If you are the owner and do want some real advice, here it is: Start by developing a customer-first culture. Greet your customers with a smile. Introduce yourself. Shake their hands. Ask how you can help them and provide thoughtful answers to their questions. This is basic customer experience. When you show genuine care for your customers, your business will thrive naturally. People will be so impressed with your service that they'll leave glowing reviews without being asked. In the hot tub industry, it's not just about the product--it's about building relationships that span generations. To potential customers: do yourself a favor and shop elsewhere. Imagine having to deal with someone like this regarding a warranty?....lol no thanks.

Don't be fooled by the 5-star review from Nathan S. He is a salesman at the Sundance Merrimack…read morestore and possibly the rudest, most condescending person I have ever had the misfortune of dealing with. Trust the other 1-star reviews from real customers, they are spot on. Go somewhere else for your hot tub - anywhere else.

There are not enough positive words to describe this crew…read more The absolute best price & customer service ever. From our initial meeting with Adam to the pool being fully installed was less than 10 days. You can tell this company takes great pride in what they do & every employee met us with professionalism and huge smiles on their faces. Not a single huccup and lots of summer left to enjoy our beautiful new inground pool. Very Highly recommended * Dee and Amanda ( Pine Point Scarborough)

If I could I would give Adam and his team 10 stars!!!! They were amazing! Choosing Mowry Brothers…read morewas our best decision. From the initial meeting with Adam, who is the owner of the company, to the project completion Adam does everything he can to make this as stress free as possible for his customers. You will know from the first meeting how qualified and competent Adam is and his team is the same. They are an amazing well oiled machine. They are an extremely diligent, hard working professional group that just gets it done. they do exactly what they say they will - they show up on time, respect your property and just get it done. If we ever had questions, Adam was always available and would go out of his way to make sure we had everything we needed. He has an amazing network of contacts as well so we were able to utilize his network for our propane hookup, electrical work (thanks Chris) and landscaping (thanks Dan). There was no pressure to use those contacts but after meeting them, we knew they were the right choice as well. I do not have a lot of trust in contractors so when I tell you that I highly recommend Adam and his team it is because they are incredible. Adam you made a dream come true for us - our new pool is amazing and I can't thank you enough for everything you did! If you're building a pool - you should look no further.

Big shout out to Steve and Ian. Always prompt and attentive to any issues we may have with our spa…read more Extremely courteous, professional and friendly. Consistently top-notch. Thank you Northern Pool and Spa!

I was warned but I tried to speak with them about pool cleaning and having it done. She asked if i…read morewas a customer i told her that we shop there but haven't done a cleaning before she stopped me before I could try and set anything up or tell her what we needed and told me they don't just do A cleaning only weekly customers and she recommended another place. which i called and they didn't know why i was told to call there for a pool cleaning. she was beyond rude to me and i won't be back.

horrible management, did not provide receipt or warranty ,. Bathrooms had issues with runs a…read morepeeling after on month. tech came back 5 times to correct issue. Owner hung up on me.

Communication awful. Reglazing had to be fixed 3 times and then failed after 5 uses. No response…read morewhen trying to resolve. STAY AWAY.