My spouse and I visited Shoreline Flooring on a Saturday morning, the only time I have due to work…read more The salesperson, Brandon B., asked if we had an appointment. We weren't aware we needed one and there was a sign posted that said walk ins welcome. He left us to wander the store on our own and didn't come over to ask if we had questions or pay us any attention at all really. We asked to take home a couple of samples. He gave us a business card. After a few days, I contacted him to set up a measurement appointment. He came out and did the measurements and said he'd get back to me the next day with a quote. I waited, but didn't receive the email he'd said he would send. A day or so later, I missed a call from him while working. I returned his call that afternoon, but got no response. I tried twice the next day with no results. I decided to wait until today while I wasn't working to try once more. I left voicemails every time I called. I left one this morning and got no response by their closing time today. I'm through trying to give them any business. There are too many other places to go where I would hope we'd be treated in a more considerate manner.

We had our hardwood floors replaced. The workers were awesome! Completed a large job in 2 days!…read moreThey took up the old hardwood...leveled the uneven floor and replaced with brand new laminate flooring. It's beautiful and I am thrilled! They even moved the furniture for us! (Please keep in mind we still had to prepare by removing all the small personal belongings) but they moved the heavy stuff! The managers even came out to make sure the correct flooring had been delivered and supervised the guys getting started! They completed a large living room, dining room & large Master bedroom in two days! Wow! Planning to do the guest rooms down the road and you can bet I'm calling these guys!

We were very happy with the quality of product and the installation. The owner was very helpful in…read moreaccommodating our schedule. Prices and service are far better than the big box stores.

After having measurements done and carpet selected and after a promise to call with a quote this…read morecompany never called back. We are moving and do not appreciate having to lose time scheduling another company.. I don't recommend this company.

I used them over a year ago, pre-flu/virus stuff (June 2019)…read more This is the best time for a review, since I've lived with the carpet for almost two years. Roger was my sales person. He was so patient and helpful. I was having issues with closing and he was able to work with me. When I did close, I had to get painters in to paint my entire condo prior to getting the carpeting down (3 bedrooms)and I had two days to move my furnishings into my condo. Roger came in that morning, making sure the carpeting was down and the job complete (saving me some money in the process because the padding there was still in good condition) prior to the movers arriving in the afternoon. He really took care of everything, working under my pressure, since I could not be in two places at one time. The carpet he helped me decide to buy is perfect. It's middle of their line but truly an wonderful pile. It does not have toxic chemicals and is considered "green" which is recyclable. GREAT JOB ROGER!!

Truly, I would have given this store TEN STARS! From the moment that I first walked into the…read morestore, until the moment that our kitchen backsplash was completed, Chris, Jacque and Ben bent over backwards to serve us! Start to finish was only a matter of a couple of weeks...and we are absolutely THRILLED with the finished product!

So far, this company is the only company that has even responded to our inquiries. Not only have…read morethey responded but Chris came to our boat on Saturday to measure for flooring and they investigated a flooring for us that don't even carry. Thanks so much for providing great customer service so far.

Ian the owner of Allpro flooring was great to deal with. I had him replace the carpets on my…read morerental property. His pricing was very reasonable. And he even offered to buy the carpets with his vendor discount to save me money, which ended up being cheaper than both lowes and Home Depot. The carpets were installed in a timely manner and turned out really great. All in all, I'm extremely happy with the service and will certainly refer AllPro to friends and neighbors.

We had such an amazing experience with AllPro from start to finish! From their initial estimate to…read moretime of payment, they knew exactly what it was going to take to get the job done right the first time. As first time homeowners, and with this being our first major renovation project, we were extremely nervous. Ian and Mandy were so professional and patient with us throughout the entire process. They constantly let us know when they would be arriving, what we could expect to be completed that day, and they never left a speck of dirt behind when they were finished with that section. The project ended up being more difficult than any of us anticipated, and they still came through with their reassuring voices of positivity and knowledge. Every member of their team came and gave the same amount of kindness and work ethic as they did. Our floors look absolutely gorgeous, and we cannot wait for our family to see them when we all gather for the holidays! We plan to use them again when we renovate our upstairs flooring. Trust me. I rarely leave reviews, but felt it was important that anyone seeking advice on such a large investment for their home have this knowledge. You want the team at AllPro on your side! They will not disappoint!

They were prompt, excellent work and I was misquoted a price that was much higher and they let me…read moreknow when they saw what they were cleaning it would be about half what was quoted... so honest!!!

The crew did well by keeping me informed of my appointment. The carpet smelled great and looked…read moremuch better after the cleaning. Also a great job for a reasonable price. I've asked them back to clean the upstairs now.

So glad we chose Williams Carpet. From the minute we walked in the door, we felt welcomed. A family…read moreowned business with a wealth of knowledge. Unlike some big box stores, where employees are hard to find and not very knowledgeable. Our installation went great. The two man crew were neat, friendly and did a fantastic job. We felt so appreciated and that they genuinely wanted to help us. Our carpet is beautiful. Thank you Sandra and team.

I have edited my original post in order to emphasize the main issue…read more I hired this company to install luxury vinyl plank flooring at my second home in North Myrtle Beach, South Carolina. During the in-home measurement visit, I narrowed my choices to two products. I verbally selected Titan Genesis Restoration Pine which was encouraged by the gentleman taking in-home measurements, and that is what I expected to receive. He said this style was more durable, 100% waterproof, will not require replacing as soon as the other one, and it is trendier. On the written estimate, the document listed the Titan brand with a color name that does not exist in the Titan line. The color written on the estimate actually belongs to a different brand (Shaw Floorté), not Titan. Because of that mismatch, the floor that was ordered and installed was not the product I selected, and it did not match the brand/color combination on the paperwork, as that one does not exist. I was never called (my f/t residence is in NJ) to say the job was done, the balance of payment was not requested as told it would be, and pictures/video was not sent as promised. The owner/seller called me several weeks later, 2 weeks after I told her assistant that the wrong floor was installed, not to expect me to pay the balance, and no reason to have owner call me back. However, Sandra the owner did call me after an additional 2 wks after getting notice that I decided to dispute the 50% deposit I paid with Visa. Since she did not own up and correct her error, and maybe next summer I would have it redone by another merchant it wasn't fair for me to be out this deposit, then start again with another deposit elsewhere. Sandra said I can't keep the floor for free, but the current installed floor is of no use to them. It would be junked. And she was not offering to put down the correct floor at her expense in order to receive full payment originally expected. I get it. It becomes a higher financial loss for her. The interaction unfortunately became unpleasant. I was spoken to in a way that felt unprofessional. She was yelling at me, saying that I must be a rich lady keeping contractors' money, and that I am a nasty person. She was angry that I posted a review on Yelp; kept saying it repeatedly. She wanted me to shoulder 50% of the financial responsibility of her error. Once again, she did not offer to remove the floor and install the correct one. I wouldn't trust this merchant not to leave me without a floor; rip it out and not install correct one. I understand if we have an agreement to correct the error, she is obligated. But I don't want to have to go to court to prove she again did not fulfill her obligation. Had she called me before I flew back to SC 2 wks after the job was completed, admitted the error, and offered to immediately rip up and install correct floor I would certainly have said yes. I also would have halted them had they sent me pictures early in the installation. But her emotional responses to me and threatening me with a lawyer further seems retaliatory and in bad faith. My review is based solely on my personal experience with the product selection process, the documentation error, and the owner's response when I verbalized her error. I hope this information is helpful to future customers so they can double-check that the written brand and color match what they chose and to be on site for the job. Picture on the left is style I chose. Picture on right is style installed. I have additional pictures of the back with labels for brand and corresponding color.