Kami warmly welcomed us with a friendly smile and paid close attention to detail throughout the service. She was always professional, patient, personable, and very knowledgeable. We reviewed and signed the appropriate documents. She took the time to explain each step of the process, kept us updated on the progress, and kindly asked us to review her work before she left. She also shared helpful tips about preventing dirt from transferring back into our carpets and rugs. It was clear she treated our carpets as if they were her own. Kami truly is a valuable team member at Stanley Steemers and deserves recognition for her outstanding work! We're extremely happy with the results; it was definitely worth every penny. Great job, Kami! Keep up the fantastic work! If you need your carpets cleaned, be sure to ask for Kami; you won't be disappointed! Is shared the rug before it was cleaned. read more

Stanley Steemer - Living room rug looks great! - Carpet Cleaning Near Me - Fort Myers, Florida

We have vinyl plank flooring that was badly in need of cleaning. We tried to steam clean it ourselves along with mopping and couldn't get it clean. We called Stanley Steemer and they sent Stephen and Pierre over to our home. They were professional, and knowledgeable. They cleaned our living room, dining room, kitchen, hallway and guest bathroom floors. OMG the floors look fantastic! We highly recommend This Stanley Steemer franchise and particularly, Stephen and Pierre. read more

I usually do not take the time to write a review, but when a company exceeds my expectations, as they did, I feel I need to acknowledge them for the work they performed at my house. The Stanley Steemer I used is located at 2401 Crystal Drive, Fort Myers, FL 33907. Their phone number is (239) 939-2203. I hired them to clean my air ducts and carpets, and they did an excellent and very thorough job. Their guys were very professional, careful, and polite. They sent a crew to my house within one day of my call and showed up within the time window they promised, which is rare these days. They moved furniture as needed and went above and beyond to make everything easy and seamless. The specialized truck they used to clean the air ducts was impressive and powerful, leaving them as clean as when they were new. The carpets also looked as good as new. I would highly recommend Stanley Steemer to everyone, especially for air duct cleaning. All the companies I have used in the past have never had the type of equipment they have, which made a huge difference in the quality of work they performed and separated them from every other company I have used. read more

Ojo and Christian cleaned my sectional, recliner chair and area rug. They were on time, courteous, professional and very hard working. My furniture was spoiled and carpet had a few stains. Everything looks brand new. The price was reasonable. I would recommend these two hard working men and Stanley Steemer. Karen Popp read more

Had Stanley Steamer come out to do my father-in-law's carpet in the whole house. At the time I felt that I could walk away and let the person do their job in a honest and professional manner. After the person was done I went into my bedroom to find that a whole pill bottle of Xanax was taken, This is medication that I used to go to sleep at night. I later discovered that my deceased wife's wedding ring was taken. I was upset by the pills being taken but when I saw that my wife's ring was taken I was heartbroken. I called Stanley Steamer to have them investigate but was surprised that all they did was talk to the tech and not look in his vehicle or investigate further. They made me feel like an senile old man. All I wanted was my deceased wife's ring back and to forget that this ever happened. I thought that I could trust Stanley Steamers but this is a new low. read more

Good food good drinks,good service. What's not to like! Decent locations,darn good value, BRAVO!!

Don't use them. They stole money from my house. Over $4500 dollars in coins from a 5 gallon large plastic water jug. They will steal any thing they get their hands on. I still can't believe that they would do something like this. Very dishonest company. Plus they did a terrible job on what they did. Stay away. No stars read more

I requested to have two bedrooms carpets cleaned and deodorized along with having tiled floors cleaned. When I saw that the two most dirty areas of the carpets still looked dirty they said it was due to wear. I have only lived in the home for 1 1/2 years. How much wear can they get in that amount of time? Regarding the tile, after completion, they showed me the tile and the main dirty areas were still there. They said that there was just too much dirt in the grout to get out. They did offer a service that would make the grout all the same color but of course it cost a significant amount more. After they left, I noticed dirty boot tracks on the tile from the area at the back of my place to the front door. They didn't wear covering over their boots. On a positive note, the two men were very friendly and wanted to please. The carpeted area smell some better. read more

We hired this Stanley Steamer to clean the vents of our house. It was a disaster. The two men had no experience what so ever. Instead of vacuming the dirt from the vents, they used a blower and all the dirt and bacteria fell in the house. The whole house was polluted with soot and debris. the walls and furniture got filthy not to mention the air in the house made us very sick for two weeks. I will never hire them again. They also damaged the AC which got full of debris. They charged us over $600.50 for doing a horrible job. We paid them because they made threats. This was a nightmare. Do not use them please. read more

The neighbor a few floors above me had Stanley Steemer power wash their lanai. Since I live below them, much of the dirt from their lanai was washed onto mine. Stanley Steemer made no attempt to clean up the mess that they made on my property. This company has no regard for the neighbors of their clients. read more

Not all Stanley Steemer duct cleaning services are created equal even though they are a franchise operator supposedly using a state of the art process under negative pressure and never exhausting into your home as purported by Stanley Steemer brand. Had a fabulous experience in Wake Forest area of North Carolina. Had a horrible experience with Fort Myers Stanley Steemer!!! Ft Myers Duct Cleaning process will NOT extract the contaminated air and debris from the supply side of your HVAC directly via an 8" vacuum hose under negative pressure, powered by and connected to units in their truck. Instead they daisy chain two hepa filter units with a "filter/dust bag" between an 8" hose from a supply vent and the intake of the hepa filter (powered by an outlet in your house and which doesn't even contain charcoal filters), and proceed to exhaust the "clean air" out the other end of the hepa filter into your indoor air!!!! They don't even bother to use another hose on the exhaust side of hepa filter to exhaust outside!!! Absolutely disgusting! And the manager of their air duct cleaning service offered to take $50 off of my $600 bill and tried to justify why he was entitled to send whatever type of Chucky felt like to my house instead of a truck that would provide the process that I specifically requested i.e. a truck under negative pressure with all of the contaminated air and debris being extracted directly into their truck. He had the nerve to tell me he saves that 8" negative air vacuum truck for commercial jobs and sends the other 3 trucks around as I described above for smaller residential jobs. He told me most customers don't ask for a certain process... I told him I did ask for a specific process not knowing he only had 1 truck capable of performing it and he failed a) inform me and b) failed to deliver what I paid for. Eddie and Pierre the technicians were very nice and I feel bad for them working for a manager and an air duct division in Ft Myers Stanley Steemer with no values or service ethic. I am an industrial hygienist focusing on indoor air quality and water systems by training and know what service and process I was expecting. I don't care who certified his process, it's not the service I requested or the process headquarters advertises. I expect a full refund and hope others will be aware that you are likely NOT going to have air duct cleaning under negative air pressure with air contaminants being extracted directly out into the truck!!! Totally dissatisfied customer annoyed that this manager was arguing with me why it was OK for him to use this van and process on my house and not the process I requested. I can't trust him to send the proper equipment for the truck-based vacuum process I specifically requested. Why should I trust that he properly maintains the hepa filters and equipment he did send? Would NEVER use this franchise for duct cleaning given his terrible customer service skills and this experience. Will be following up with headquarters as a next step. read more

Bait and Switch Pricing, Charged over double when they showed up but we were stuck because we were just moving in... We had area rugs cleaned and they did not do under it, and said it doesn't get dirty under a rug.... The whole thing was nuts, manager tried to talk to his GM but the GM was fine with charging what they did,,, Price went from $1950 to $4055..... Yeah I lost out on $2000 and they had me because I could not call anyone else to get it done before we moved in,,,, But I guess they will be losing More then that because they will never get a referral from me and anyone who asks will know to Avoid this company !!! Live and Learn.... Just don't want other people to take the Loss too..... read more

The price we were qouted on the phone was nearly doubled when George arrived. Apparently the floor of a shower stall is not included as part of the bathroom floor and the you can't just have the shower floor cleaned, you have to have the stall. This meant that two shower stalls and a stair landing was about the same price as the kitchen, living room, dining room, master bath, lav, hall and laundry room. The 3 additional areas cost the same as the original 7 areas. Definitely the impression of a bait and switch. Although George was polite, I had to ask him to use full strength power on the steamer, which proved it would work and yet George continued to be concerned. He would not believe what he saw. He did not move any furniture although he claimed he did and he saturated our living area floors and let the water stand on the tile while he cleaned the bathrooms. This left our felt furniture pads soaked as well as posed a slipping hazard. When I called the Fort Myers location to tell of my concerns, the customer service rep gave me their boiler plate, twice. The workers at the Stanley Steamer Fort Myers hear what they want to hear and see what they want to see. We will not be hiring them in the future. read more

Thank you Danny at Stanley Steemer for making it right! We were dissatisfied and Danny gave us a full Refund of $800.00!!!!! He is a man of integrity! read more

Stanley Steemer - Carpet Cleaning Near Me - Fort Myers, Florida

awful - complete waste of $340!!! Pictures posted are of pads from my Shark Floor Steamer about 4 hours AFTER Stanley Steemer allegedly cleaned the floors. And, these pictures are only from me redoing a small bedroom and kitchen. I still have to do the master bedroom, living/dining area and entry hall. My husband (80) had to buy a scrubber mop, scrub a one small area at a time, and I had to then steam it clean. Whatever substance they used pre-steaming left the floors sticky; when I pointed out the floors were still dirty they said they weren't, I was just seeing the shading of the tile. At 76, thank God, I can still see clearly!! All they were interested in doing was trying to sell us grout cleaner ($17) and a door mat ($35). Seriously...DO NOT CALL THESE PEOPLE!!! Comment read more

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Asked for a couple of area rugs that have been packed away on plastic In a pod for over a year. I have dogs so between the plastic capturing the odor and being packed for over a year- the money I spent was wasted on what was supposed to be a cleaning and deodorizing service. I ended up having to throw the rugs away. So I lost money on the cleaning and lost money on the rugs. All I heard was excuses from Stanley streamer - don't waste your time Or money. They are a joke. read more

Hired them to clean some heavy use carpeted areas. Arrived at the end of their window of time, but worked quickly. Honored a Val-Pac coupon I had. Will call on them when we need the service. read more

Stanley Steemer clean all of our vents after our home had been gutted and put back together. They did an amazing job! They went above and beyond on helping us solve a problem that wasn't even theirs to solve. The whole team was great but Mike went above and beyond and we will always be grateful and will definitely use them again! read more

Yesterday your two technicians came and did my house and a chair. They did an outstanding job. They were amazing. Wanted to say thank you. read more

Wowza, called yesterday and they came today! Two person team of Michael and Jason were incredible! They were at my 2300 sf house about 2.5 hours. I had 3 rooms of carpet cleaned, two area rugs cleaned, multiple rooms of tile cleaned and a sofa cleaned! Such care was given to my home. When they began their service, they invited me to come inspect the first room to make sure it was to my satisfaction. They asked me if any certain areas of floors and furniture require special attention. They used bumper guards to ensure that the hoses weren't hitting against the baseboard. I couldn't be more satisfied. Michael was so respectful to me as well as his colleagues on the phone, "Yes, ma'am," "No, sir." - Manners that I haven't heard in a long time. The cost of their service may sound expensive, but it is so worth it. My bill was just about $1,000. Be sure to go to valpak.com and look for coupons. It will save you a little money. Highly recommend! read more

Have used this company at home, but never for tile floor.It was recommended by a friend that my tile would look like new. They came out and at my home for a couple of hours and appeared to know how to do their job. But I was a little disappointed that the grout lines in the places did not look like new as the ad claims that they would. The tile itself was clean, and the price was a bit high, but for an additional amount of money $1200 we were told they could make it look like new but that was in addition to the money already paid. They cleaned some furniture and did a good job with that but it had an odor, I was also told that would be an additional charge also to deodorize. I guess they do things differently in Florida, in MI the cleaning of furniture includes deodorizing. I dont know if I would use Stanley Steamer again? Maybe read more

They came and cleaned the carpets in our house. They also sprayed a deodorant I think around after the carpet was cleaned. Immediately after their departure in of out two large fish tanks began foaming with bubbles. The fish started to go into shock. We moved the fish to the other large tank and we able to save five and lost two. We called them about the problem. The office sent the lead back to our house. He looked at the tank and said to my wife that the tank was like that when they arrived. Just a note. We have had fish in 55 & 75 gal tanks for over 36 years. These fish we all fed and checked in the hour before their arrival. Not our first rodeo. I took a sample of the water to the Crystal Dr office for their inspection. I was told I would have to have it sent some where for Analysis. That was it. No sorry, we will look into it nothing! Never have I felt with such arrogance and lack of customer relations. I didn't want money or a discount. Just man up that you accidentally sprayed some deodorant in the tank and apologize. So. I make it a point to never use this location. I also want all to know that if they mess up......its your problem. You hired them and they make no apologies. read more

I recently hired Stanley Steamer to clean the grout on my tile floor. The floor grout was totally transformed into a mess. Management told me this was due to a certain paint used by the previous owners. They recommended having the grout repainted. I'm not a flooring professional, so why did the crew not cease "cleaning" the floor after they ruined all the paint. Very disappointed. Please don't use this company. Photos attached. I paid Stanley Steemer almost $500 for their service. They do not guarantee their work, so a refund is not available. Please use a different professional to work on your floors. I then paid another company to fix the problem. I will never recommend this company to anyone else. read more

Stanley Steemer - Carpet Cleaning Near Me - Fort Myers, Florida

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This company I use to love but lately their cleaning jobs suck they clean your home and the smell is like something had died in your home the stains are still in your carpet when its dried. read more

Use STANLEY STEEMER - don't use SOUTHWEST CHEM-DRY if you don't want your carpet damaged. Their carpet cleaner created RIPPLES in my carpet and when I complained, they cut the larger ripples out leaving obvious cut marks and left the smaller ones to trip on. When I complained again, they claimed my carpet was worn which it is NOT! I'm the only one who used the carpet and in stocking feet! I had a very bad experience with them and they refuse to even refund me! Essentially I paid them $313 for a small job, not entire house, to get my carpet damaged! Also they don't honor their coupons! SO USE STANLEY STEEMER if you want a good job at a good price! I'm very sorry I used SW CHEM-DRY! Don't let them sell you they have a fast drying method which is why I hired them! read more

Thank you Stanley Steemer for always doing an amazing job for the 4 years that we have lived on Cape Coral. From the sweet person that answers the phone to the awesome, knowledgeable techs that are so professional. I will go NO where else. Thank you Stanley Steemer!! read more

I had a body wax stain on the carpet in one of my salon treatment rooms. After several attempts on my own to get it out all it did was turn black and dirty. It looked horrible. I called Stanley Steemer and the rep on the phone was great, the estimator was quick and professional and the techs that came out were fantastic! They got the stain out and the carpet looks new! Also the price was fantastic for all that they did. Definite 5 star! read more

Stanley Steemer - Carpet Cleaning Near Me - Fort Myers, Florida

Luis and his assistant just visited my house in estero. They were prompt, courteous and quick to get the job done right. He was very understanding that I didn't do a good job measuring (lol) and they took my out of state check with my driver license. Would definitely recommend. The woman who answers the phone, Jean, is courteous but No super or overly friendly which is why I gave 4 stars and not 5. The techs that came are definitely worth 5!!! read more

Today I called & needed someone to come out this afternoon to remove a stain from my white rug. They told me between 1-5 they will send the guys out. About 1:45 office called & told me Bill & Josh were on the way. They showed up in about 20 minutes after the call with white booties on. Two super clean cut young man. Very polite & extremely nice to my loud barking dog. They explained everything to me & went right to work. Once they were done stain came out nice & they even cleaned my kitchen grout for me. Had me charge ' sign right on the I pad. I was extremely impressed with the level of professionalism. read more

Stanley Steemer - Carpet Cleaning Near Me - Fort Myers, Florida

would never use again - the young man named Sam was great very polite and thoughtful and did a good job - RJ or TJ or whatever his name was had a real attitude especially when he could not sell me on several other things above cleaning my carpet and tile! RJ attached a hose to our outside faucet and tromped on and nearly uprooted one of my larger croten plants pulling their hose thru to our yard! The "so called" certified hypo allergenic solution is the biggest lie and scam! My eyes started burning , nose running, then I began sneezing and could not stop - I asked RJ to let his office know that whatever they are using is not truly good for everyone with allergies - he said - you were already sneezing ! I was too upset to tell him perhaps it was the cigarette stench he was covered with! We had removed all the chairs and placed them outside, plants, etc. so it would be easy to do the job - Im so sick and tired of contractors taking advantage of people - is there no integrity anymore? read more

The service guys were punctual and professional. Did an excellent job. They did not rush, but took the time to do excellent work. Not only do I recommend them but I will use them again. read more

I had Stanley Steemer clean our white tile and grout throughout our house and it came out looking fabulous!' It looks like new, unbelievable. They gave me I window of 3 hours, called the day before and when they were on there way to our job. The technicians were polite and very professional. They also called the next day to see if we were satisfied. I mentioned there were a few small spots that didn't come clean and they scheduled a courtesy call for the business day. The tech cleaned the spots so now it's absolutely perfect. read more

Called Stanley Seamer to clean and seal my deck. Service was nothing special and extremely over priced. They charged $840 for service that would be worth maybe $250. Will never use again. read more

I had Stanley Steemer come in today, unfortunately the website that you book on can be a little misleading as it doesn't state whether the room is wall to wall, or an area carpet which really doesn't help the person doing the job of cleaning explain the difference in pricing. The team that came out was Anna and Steve. Anna was the team lead and explained each step as she went along. She was professional, and pointed out any areas of concern. She worked very hard to make sure that I was a happy customer. Steve was very helpful as well. I recommend Stanley Steemer, and although Anna is just a little thing, don't let it fool you, she is a mighty little thing and excellent at what she does. read more

So I called these guys and gave them an estimate of the square footage of tile in my home to be cleaned. And gave the number rooms and they quoted me a price. When they finished cleaning, the square footage was well under what I had told them, but they insisted the area in the open kitchen was another room. ( when I bought the house it sure wasn't). Find someone else for your cleaning needs!!! read more

What a rip-off! Did an on-line schedule and was quoted one price, even got confirmation email. Then phone call explained open floor plan but barely 2 rooms, quoted a higher price. Email stated 3 rooms which I do not have. Called and was told open floor plan is service as 3 rooms. Never to use Stanley Steemer again. read more

Perfection! Easily made my appt online which was followed up with a phone call from the local branch which was then followed up by an email. Then email reminders, another call the day before and a text when they were on their way! All calls came in from an actual real person who was a lovely gal to speak with. My crew members were William and Rodne and they couldn't have been nicer! Very professional and accommodating. My rugs look great but what I'm most impressed with is the customer service of this branch. Ive had horrible experiences with other companies but my local Stanley Steemer team made the whole process so easy that I now plan to have them visit a few times a year. What a joy came out of a task that I used to avoid before because it was too much of a hassle. Not anymore!!!! read more

We are very pleased with the cleaning from Stanley Steemer! Our white carpets are refreshed and cleaned better than any previous service. The team was professional, helpful, and very caring about our satisfaction. read more

In my opinion a very untrustworthy company. They sent a subcontractor to do the job and when he gets here he demands more money. Bait and switch! Job was piss poor. Cleaned a little but left a mess. I'm still trying to get the film off of my tiles. Wish I could leave a zero. read more

Stanley Steemer, Fort Myers, sent Jose and Gene to our house today for carpet and grout cleaning. They were extremely professional, thorough and clean. Our carpeting looks wonderful, and the tile and grout came cleaner than we expected for not having been professionally cleaned in 10 years. We have light colored grout and it looks almost new again. Thank you Jose & Gene, and thank you Stanley Steemer. read more