Great job as always. Cleaned our grout in the two bathrooms and the laundry room. Always helpful

Get rid of the lazy technicians. They moved very little furniture, and what furniture they did move remained out on my deck and in my kitchen. They also did not pretreat any stains, as they were still there after they left. A new crew was sent out to rectify the bad stains and got them out. I only wish that I had pointed out all the stains to be recleaned. I used Resolve on a few stains left behind, and they came out. read more

[[HIGHLIGHT]]Clean, prompt and courteous.[[ENDHIGHLIGHT]] I have an old house with mud-set tile rather than grout. I was hoping the steam cleaning would make a difference but it didn't seem too. They tried the grout brightener on a small sample section but that didn't help either so decided that particular service wouldn't be worth it. [[HIGHLIGHT]]No high pressure sales.[[ENDHIGHLIGHT]] Got what I paid for. would use again. read more

We used Stanley Steemer to correct another companies lackluster carpet cleaning. Donald did an amazing job and was very informative and friendly. Our carpets look and smell great now! read more

Spring is upon us an I called on Stanley Steamer to clean and refresh my home. I requested my previous team of   Ed and Marlon.  They  are the ultimate dynamic duo! They go above and beyond, exceeding all expectations with their exceptional service. [[HIGHLIGHT]]Kind, caring, punctual, and responsive - they're the perfect representatives of this outstanding company![[ENDHIGHLIGHT]] read more

I had carpet cleaned in 2 rooms. Khalid Hagens was a courteous and efficient worker. This was in a second story apartment and he was not instructed to bring the mobile unit so he made it work with the hose from the truck - that's one looooong hose. Will definitely use Stanley Steemer again if needed. read more

Stanley Steemer - Carpet Cleaning Near Me - Maryland Heights, Missouri

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[[HIGHLIGHT]]The worst service I've ever received, today, 9/19/2025.[[ENDHIGHLIGHT]] Stanley Steamer overpromissed to me and under delivered.They promised to clean ducts/vents in the morning and clean carpets in the afternoon. The duct techs came at the same time as the carpet cleaners, which made no sense. Due to duct cleaning mess, they should go first, followed by carpet cleaning. To add insult to injury, one of the duct cleaners was very rude, prompting me to leave this disparaging company review. [[HIGHLIGHT]]Now I know why Stanley Steamer is not the best carpet cleaners in St. Louis.[[ENDHIGHLIGHT]] They barely make it in the top 10 list. read more

They did an awesome job. I would recommend Jeff to all needing HVAC ducts cleaned. Both men worked well together.

I had Stanley Steemer out to clean my hardwood floors. Cost approximately $600 for my whole first floor. Did not see a noticeable difference in the cleanliness of my floors. They came back a second time - no improvement. Their website claims their process "extracts dirt, leaving your hardwood floors spotless." It doesn't. There is still dirt in the grain of the wood and between the boards. The only thing they did after two cleanings was give me a $225 refund. I wanted and expected clean floors. Disappointing. My floors don't look any cleaner than what I'm able to do. read more

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[[HIGHLIGHT]]There is apparently a huge disconnect between their sales/booking office and the "contractors" doing the job.[[ENDHIGHLIGHT]] The sales woman, (in Texas) that sold my wife this grout cleaning job said it would be billed per room. As soon as there rep arrived he said the kitchen was to big and would count as two rooms. Not a big deal as we didn't understand how they could do it on a per room basis. My wife explicitly told sales woman it was a big room and didn't even want to hear the size which we knew. The sales person also stated that they would bring the color seal with then. They didn't. Sales said that process would be done as shown on website. Website showed technician using a brush on joints and a circular, surface type cleaner. Neither were used. They used a carpet cleaning applicator/brush that sprayed warm water and the carpet cleaning extractor/vacuum picked up water. The whole job, 600 sq/ft, took 30 minutes and left a film residue. After the 30 minute cleaning my wife was afraid to let him seal the floor and sent him on his way. She is now washing floor to remove film/residue. read more

08/25/23 From the terrible recent reviews I read, after having them out, I'll have to say this location may be trying to "clean" up their service and quality of cleaning. I'll post the below review from my service I had today, and if it turns out the odors and stains come back, I'll join the group of 1 star reviews. So time will tell. Andrew did a very good job. I had to leave him pretty much on his own. Son helped with getting him to a water supply outside, and he took care of the rest. He was friendly and professional, and I would definitely want back. Have some future floor and furniture cleaning to be done. Will ask for Andrew. read more

[[HIGHLIGHT]]The tech was late (not within the time frame stated).[[ENDHIGHLIGHT]] The price quoted on the phone to me was doubled when the tech came. He was combative when confronted about the amount and said the company has no idea how to quoted the priced cleaning and he could just leave. I look at this as a bait and switch move to increase the cost once they get in your home. I will not be using this company again. read more

A friend of mine asked me to recommend a company to get his ductwork cleaned. I recommend Stanley Steamer. They came out and "completed" the work. I came out a week later and this is what i found. Many would think this pic is the before picture but it's actually the after picture. They literally did nothing but hook up the vacuum and charge him money. He did call to complain and they sent someone out to redo it. He stated that he didn't realize the other guy didn't clean this when they were out there originally. Haha come on you knew you weren't doing anything. I'll never recommend them again to any of my customers. read more

Stanley Steemer - Return trunkline. This is after they "completed" their job. - Carpet Cleaning Near Me - Maryland Heights, Missouri

If you enjoy the "Bait and Switch" tactic Stanley Steamer is for you! Quoted a price of $150 when wanted to charge $300.

I'm gonna try to not be too salty and give an honest review here. First thing I want anyone reading this review to know is that when I called Stanley to complain they immediately spoke to me to remedy the issues. They tried best to fix the issues I had and their customer service gets a 10/10. The gentleman they sent to our home to clean our carpets was a pretty darn nice guy. He came out to the house twice because he had to completely redo his work the first time and he didn't complain once and worked with integrity. Now on to the actual complaint. If you think that Stanley is actually going to clean your carpets..... then don't schedule a service. What they do is not carpet cleaning. Their deodorizer isn't actually capable of deodorizing anything. They do not use any real cleaning solutions, just enzymes for deodorizing and slight.... and I mean incredibly slight.... stain removal. (Like.... if you spilled while they were in your home they might be able to clean it up.... maybe...) The truth is that all they really did was use a fancy warm water vacuum on our carpets. Nothing got cleaned. The smells that were there before were there two days after they left. Frankly, they didn't really do anything. The only task they accomplished was fluffing up the carpet which was actually greatly appreciated. A week after they came through our home my wife and I just decided to go spend 100$ at home depot to rent two rug doctors and when we shampooed all the carpets properly the water ran straight black with dirt and grime. If you want your carpets actually cleaned you need to go do it yourself. If you want them to just get fluffed up and remove some dust you can call stanley. read more

Update: Stanley steamers contacted me immediately and resolve the issues. In late December 2020 I have my ductwork "Professionally" cleaned by stanley steemer. I should made a complaint sooner, but I avoid confrontation at all costs. The way they left my return & register covers bugged me until I cracked in July of 2021. I didn't expect them to do anything other than maybe apologise and possibly speak with the technicians who visited me to avoid this outcome for future customers. They customer service rep I spoke with seemed to care less. The only thing she told me was that they couldn't do anything about it now and that was basically the end of the conversation. No apologies offered. They broke the cover plate of my living room floor register, screwed my hallway return covers over one another, and completely left my sealing duct cover hanging with only once screw in it. I was also told I would get to see before and after pictures of the ducts. That didn't happen and when I asked the gentleman doing the work, he just told me "sorry, I didn't know.". They were by far the cheapest option, but I guess I got what I paid for. read more

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Angry angry angry. Positives: quick response, easy scheduling on line, friendly attendants. I needed carpet on stairs and landings cleaned, and wood floors in living room and dining room after a beloved (and incontinent) pet died. The website said the attendants might not move furniture, but mine said they would move all the furniture and replace it, no big deal. HOWEVER - Negatives: They missed an entire spot of cat pee which had crystallized by the time I found it behind an easy to move chair and end table. Further, there is black staining on the wooden floor that did not exist before their cleaning treatment. I have called and emailed the local Stanley Steemer in St. Louis area that provided the service, was told that the "operations manager" would get back to me. That was over 2 months ago (with reminders) and nothing. Silence. Crickets. I will not use this service again. read more

Make sure you get a written estimate for the work you want done. They did an nice job on my carpet so I hired them to clean and repair the grout on my kitchen floor. The worker did a brief demonstration of cleaning the grout to sell an additional process of color sealing the grout. This is an expensive procedure. I now have clean, color sealed cracked grout! What a ripoff! I complained to the manager, and he sent someone to repair in "good faith ". They demanded an additional $150 for repairs that should have originally been done. read more

The first time Stanley Steemer was to come out they said they didn't have the right equipment with them to clean our HVAC system (anyone who's ever worked in a field where you have to go to a random place to install or fix something knows you always bring any tool you might need for the job because you never know what to expect). The best part is, instead of running to their office to grab what they needed to do the job and come back, they just canceled the appointment and made us reschedule for another two weeks later. When they attempted to come out for the new appointment, they drove past twice (or rather, flew by way to too fast to possibly see the street numbers) and upon the second pass just bailed and canceled the appointment. No call. No text. No anything. I only found out after trying to flag them down for 20 minutes and calling their main number where I was finally given this information. The person I talked to on the phone said they'd call back, but I've not received a phone call yet... Needless to say, we will be using another company for this job. After this experience, there's no way, even if they found the place and brought the right equipment, that I'd trust them to do a good job with the work ethic they've demonstrated so far. read more

I don't have an issue with the cleaning - it is what it is. Our carpets are old so they look relatively clean and uniform in color. But the guy was only here about a half hour and charged us $160 for a small living room, a large bedroom, and some stairs. My main issue was that he showed up without a mask or any type of ID, and until I challenged him after he had started to set up his equipment, I did not know he was NOT VACCINATED against COVID. What kind of company sends workmen who are not vaccinated into peoples' homes without a mask, any ID, or at least explain their status BEFORE they start work? We've had a few workmen come in before this, and they ALL wore masks, booties, and spoke candidly about their COVID status. I blame myself for even allowing him into our home (he DID put on a mask after I asked), but it was the day before Thanksgiving and my wife wanted the carpets cleaned. I just think it is very poor business practice to send unvaccinated workers out representing a company without stating this fact in their web advertising and on the phone when booking the service. Be warned, consumers, that for whatever reason Stanley Steemer does not require their employees to be vaccinated against COVID, does not require them to wear masks when entering customers' homes, and does not train them to advise people of this information. The quality of their service is adequate, but at a high cost. I would advise potential customers to question any carpet cleaning services about their prices and COVID precautions before booking. read more

If I could give them zero stars I would. Scott and Ian came to clean my dryer vent on the 2nd floor. When I made the appointment I told them they needed a 3 story ladder. They don't even own a ladder like this he tells me when they showed up. They couldn't even complete the job, there is still debris hanging out of my vent. Knocks of 10% and thinks this solves it. They're supposed to send out a service manager to fix it. I sure hope he can fix it. I am very disappointed by their lack of completing a job and customer service. I would never recommend them again. To anyone. Ever. Not even professional when he left my home. UPDATE - I got a full refund. read more

We didn't even use this service. Scheduled for them to come clean a couch. They said they would be here between 1-5. Then sent us a text same day as appointment at 10:30 saying they were on the way. So we changed our plans to accommodate them. We wait for over an hour for no one to show. Call back and ask them if they can come later within the time they actually scheduled and they said no! So we were forced to cancel. I'll be looking elsewhere, not a good look for a first impression read more

Whatever you do if you call Stanley steamer don't speak with Tina because she will keep you on the phone way too long and lose your order on purpose I hung up with the entire order it was way over $700 I called Woodard got everything that I needed.... Handled professionally and Maureen was great, she didn't lose my order.. 808 Peace Haven, 63125... I called the Maryland Heights office number....314.770.9999 read more

Normally good company. BUT have had several scheduling problems for a vent cleanout. No-shows, failure to bring correct equipment, unavailable schedule, no promised advanced call, etc. My impression is that there are major disconnects between the public phone number I call and the actual crews that are sent. I scheduled once more today, but this will be the last time I call Stanley Steemer if it doesn't work. read more

I am giving this company a new review. Manager Matt Keller (St. Louis) reached out to me after I posted a poor review. He came back and cleaned the carpets a third time and did a much better job. I am much more satisfied. I am impressed by the customer service. Thank you. read more

Stanley Steemer - Carpet Cleaning Near Me - Maryland Heights, Missouri

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STANLEY STEEMER - MAY HAVE RUINED MY HEALTH! Well, Stanley Steemer had an "investigator" come out and I havent heard back since they didn't cover the vents as they cleaned. I have an air filter in front of a vent that is in one corner of our house.Its been there and was on the day the "cleaning" was done. I have cleaned it, vacuumed it, sprayed it with lysol and still can't get the flashing red light that says it's not working right to go out. It worked great before!Meanwhile I have been trying to clean surfaces, walls, floors IN BETWEEN TRYING TO BREATH! I have been to urgent care twice, had antibiotics for a sinus infection (didn't work) and 2 rounds of steroids, plus I Nettie Pot twice a day and drink A LOT of water. HOPELESS. SO VERY FRUSTRATED AND PHYSICALLY ILL!!! read more

We had our 18-year-old basement carpet cleaned today. This carpet has been abused by one storm phobic Beagle, a cat with a UTI and a host of teenage boys. Yes, dog and cat pee, poop and barf. Ground in Skittles. Rust from the runners on the couch where said teenage boys spilled soda and didn't tell anyone. Then the smell. Omg. Our plan was to replace it but we thought let's try Stanley and see if we can get more life out of it. Jeramey and Gregory came out and about an hour later, it's clean! I mean no stains and no smell. I've been down there ten times just standing and smelling. I can't say enough about these two. They were professional, friendly and exceptionally knowledgeable. They gave us great tips on how to deal with future incidents. We will be repeat customers and will ask for these two again. Thank you guys! read more

Second time Stanley Steemer did not live up to their hype. Damaged hose spewed filthy water all over my rugs and tile floors. I declined booking my Saturday to "discuss" it with a "manager" at my home. Obviously, my floors will be sanitized by then. Not good customer service. Will go back to Woodard in the future. Lesson learned. read more

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We had a coupon, so called stanley steamer. Mistake. A man showed up and didn't introduce himself, he stood in the open door playing with an iPad while we looked on. We facilitated the communication. "You want the protectant? Its $25 a room." He asked. I declined graciously, but he responded, "Ok but I'm gonna remove all the protection from your carpets." Not a strong sell. We handed him the coupon. I wasn't aware my hoses would be used, but they were connected to his truck and then a big dirty hose was thrown around my clean house by one person. He braced himself with muddy hands against my walls as he tossed the hose around. It seems an additional person helping may have removed the grass clippings and prevented the paint damage I received. I wiped walls and helped with the hoses as fast as possible. "I'll clean that, sir," he stated, but never produced any cleaning supplies, or even a rag before he left. I cannot vacuum my house as fast as he cleaned these carpets. I mean 15 minutes, maybe 20, for three rooms and a stairwell. No extra time was spent on spots or high traffic areas. It was as if my home was all that stood between him and a week of vacation. We were told that small items would be scooted around the rooms, however, not a single item was moved. Not the baby's lightweight crib, not any of the chairs, nor the bedside tables. I asked why, and he said, "Not allowed to move anything over 50 pounds." It's not that heavy items weren't moved, it's that no attempt at all was made to move a single thing. I had even placed furniture on sliding devices, and would have jumped in to help, but he was packing up before we noticed. There was a 3x3 landing at the bottom of the stairs that we noticed he hadn't done, after he put all his equipment on our porch. When we inquired as to why he hadn't cleaned the tiny area that we thought was part of the steps, he stated, "Well thats another $3.50." If It was offered, I would have paid it, but we were just ready for him to win his race against time, or whatever, and leave. Addendum: A few hours later the office returned my call regarding this experience. They offered to have someone redo my carpets. I didn't want to clean up after another crew and declined, but they are going to cash my check all the same. I will remove or update this review if I receive some sort of refund for the ridiculous service I regretfully received. read more

Wish I could give 0 stars. Charged me for "protect" treatment which I did NOT want! Then blamed me for not communicating properly!@# ***Do yourself a favor: rent a carpet cleaner from Schnucks or Home Depot. That's what I'll do next time. read more

Called,made appointment to have carpet in finished basement cleaned as I had water get in my carpet during 12 inches of rain. I used home Carpet cleaners to remove all water. Ran a dehumidifier for weeks. Told Scheduler all of this. When Stanley Steemer shows up which was 5 minutes. from the 4 hour window even though I had text messages tell me they would be here 30 minutes before they showed up. Employee ask a couple questions about the carpet and then said he had to call Supervisor because I had water. He came back and said they couldn't clean them. I waisted a whole day waiting for them to show up for this. will never use them or recommend them to ANYONE! read more

Used them to have my carpets cleaned prior to the holidays. The guy was nice enough, but I don't think he did a good job. He went SO fast over the carpets there's no way they were fully cleaned. The videos show them being slow and deliberate to get everything clean. That is not what they do. It was like he was in a race to get to the next job. I'll try another business next time. read more

How do I give no stars? I'll make this short. All they did was make the carpet wet. When I had them return after seeing no difference, they made it wetter. I had some Mr. Clean in a bucket and thought I would hit a few spots that were terrible. My cleaning rag was brown as you can see from the picture below. It was a clean beige towel. The technician said my cleaner probably had bleach in it. Mr. Clean doesn't contain bleach. I requested a refund when I called the office but was told that my using Mr. Clean would negate any refund. Needless to say, that was the last time I will be using them along my family and friends. The price was a special of $99 for 3 rooms. You get what you pay for. read more

Stanley Steemer - Carpet Cleaning Near Me - Maryland Heights, Missouri

It took 3 weeks wait for an appointment for air duct cleaning. Then these morons didn't have the equipment they needed. I called back to reschedule and hateful Ann said it would be another 4 weeks to wait. Extremely unpleasant and couldn't care less that it would be almost 2 months and still no air duct cleaning. These people are a joke read more

My dog is 3 now. But the puppy years are hard on a carpet. Some of the rooms simply stunk. Its easy to rack up charges when steam cleaning carpets. Just cleaning the carpets is one cost, then you'll be sold on the deodorizer and then the scotch guard. I got 4 bedrooms cleaned plus two hallways and stairs for $423. The cost hurt... especially considering that it only took them about an hour to do everything. But my house smells so much better and the carpets look tremendous. Ron & Christina were my techs. They were very nice, professional, and on-time. read more

Called to get an appointment for air duct cleaning. It took 3 weeks them to come out. Once they got there they couldn't do it because they needed portable equipment that they didn't have. They said to call the office and get an appointment later in the week. I called back and a talked to a very hateful woman named Ann who said the best she could do is 4 weeks. These people are hateful liars read more

They came back put and re-cleaned the carpet at no cost and removed most of the smell. I appreciated that effort to correct the situation.

If I could rate less than a zero I would. I was having company over the holidays and wanted to freshen up my sofa. I called and scheduled an appointment. My first clue that this wasn't a legitimate cleaning company was when the technician brought in the machine to clean and a huge wad of blond hair ( that wasn't mine) blew onto my sofa. He also dropped the heavy metal head of the vacuum on my floor and took a small sliver of my wood out of my floor. I thought it's ok I'll just cover it with a wood color marker. The technician cleaned my sofa and then set the sofa cushions on my red cherry floor to dry. Long story short my red cherry wood floor bled onto the cushions. He also told me to put them back on the sofa in a few hours. I called the next day to tell them that the cushions had stains on them. They eventually sent another team out to clean them. They tried everything but the stains remained. They figured out how my cushion were stained. They asked if I'd allow them to take the cushions to their facility to try and clean them. I agreed but said I needed them back in three days. Noah was supposed to come get them on December , 2020 but they sent a random employee to pick them up. He didn't have any bags or protective covering to protect my cushions from further stain damage. I had to call countless times to find out the status. They finally brought them back on December 10, 2020. I received a call on December 9, 2020 and said the cushions looked great. When they were delivered back to my home they were returned in the same black garbage bags I sent them in. There was absolutely no change in the stains on the cushions. I doubt they even tried to clean them. I called again to tell them there was no change in the stains. I received the run around. A person named Mary was who I talked to. She was going to call me right back once she talked to the OKC. I didn't hear anything from Mary. I called several times and kept getting passed around. I asked to speak with the corporate customer service. I talked to Darrell on December 11, who seemed to care. He said he'd get back to me by December 15th. Finally on December 17, I received a voicemail from Jasmine. I was at a funeral for a dear friend that passed away from Covid. I returned the call on December 18, and I left a message. I left another message for Jasmine on December 21. I never received a call back from Jasmine. Stanley Steamer Mary called December 28, I missed the call but called her back within 28 minutes and left a voice Mail. Mary didn't call me back, I tried again on the December 29, 2020 and went to voicemail I left another message. I didn't receive a return call from Mary. I called Stanley Steamers regular number and talked to Libby and I asked to talk to another corporate customer service rep. She wanted to send me to OKC to speak with Noah and I said no I haven't received any results from him. Then she wanted to send me back to Mary that had never returned a call to me and I said absolutely not. Libby put me on hold to talk with her manager. I was on hold for 5 minutes. When she came back on the line she said her manager was trying to reach someone. They sent me to Jasmine again. Jasmine wanted me to send pictures. I couldn't believe they didn't have pictures after all the time they'd had my cushions. Jasmine said she'd look into it and call me back. I reminded her that she'd told me that before but didn't. She did call me back that day an told me that they were turning the claim over to insurance. I was finally contacted on January 7; 2021 by insurance. He told me he needed pictures and a statement. I sent him pictures, a statement and all the documentation I had of the run around that started on November 19, 2020. I had to go through all of this while grieving for a dear friend that has been family. Stanley Steamer has caused me additional stress because of all the run around and dealing with this issue for almost two months. Mr. Dippel the insurance rep for Stanley Steamer is offering me $250 for my sofa and a signed release for damages. He also suggested if I wasn't satisfied I could turn it into my homeowners insurance. What an insult. I'm not stupid and I do not want to have my insurance rates go up because of Stanley Steamers mistake. I cannot find the receipt for my sofa so $250 is the best they can do. My sofa was in excellent condition besides a few spots that they got out. I would still have a pristine sofa for several year if it wasn't for them ruining it. The company I purchased from has went out of business. I plan to contact their CEO and take them to small claims court. I'm out at least $1,500 because of their mistake. DO NOT USE THIS DISHONEST COMPANY THAT SENDS UNTRAINED TECHNICIANS OUT TO YOUR HOME. K.M. SIMONSEN read more

FRAUDS! I hired Stanley Steemer in October, 2017, even though their price was about twice what other carpet cleaning services charge because they are "bonded and insured." I had recently inherited some items from my in-laws' estate and wanted safe and careful people in my home. After the cleaners left, I noticed that a ring was missing from my bedroom. I don't know how it went missing, but it is missing. I waited until I had thoroughly searched the room before contacting Stanley Steemer and was told that I had to file a police report and then they would "fully cooperate" with the police. I filed a police report that same day. A few weeks later, the police called me back and said that Stanley Steemer wouldn't return their calls or permit them to interview the people who had cleaned my carpets. I called Stanley Steemer and learned that the initial person I had talked to had left the company and I should talk with Sarah Schwartz, Operations Manager. A few times I tried to call her and couldn't get in touch with her, and she didn't return the messages I left. I finally got in touch with her and she told me I am a liar and that I'm just trying to commit insurance fraud. She said Stanley Steemer would do nothing to replace the ring that went missing while their employees were cleaning my home. Ms. Schwartz said that my only redress was to get the police to investigate and determine who stole my ring (I never said it was stolen!), get the prosecuting attorney to agree to prosecute a case, and get a conviction against an individual and then try and get restitution from that individual. The Stanley Steemer representation of "bonded and insured" is a COMPLETE LIE! They're rude, disrespectful crooks. PS -- they did a lousy job of cleaning my carpets and sofa. I had to call Woodard to redo the cleaning. read more

O stars if I could. I previously submitted a complaint on 3/15. Heard from someone at their corporate office via email who assured me they were looking into it. Now April 3 and have heard nothing. Do not use this Company.... read more