When I bought my first house years ago, Champion Floors refinished them for me. They did such a…read moregreat job that I started suggesting my real estate clients use them too. A couple of years ago I brought them in because a client in St. Charles had newer factory finished floors with scratches from the tenant's dog. After Champion was finished, the floors looked like they were job finished floors (stained after installation rather than at a factory). They worked with me to get the exact stain color I wanted and they looked gorgeous. So it's not surprising at all that when I bought my current house a couple of years ago and needed to refinish the floors, I would call Champion. I couldn't decide on the color, and the lead installer was so patient as I kept trying new colors. When I eventually decided on no stain...he didn't bat an eye. And the floors turned out wonderful! I would use them again in a heartbeat. After all of this, I later discovered that it's a family owned business. Bonus!

They were professional and did a wonderful job refinishing ouf wood floors. Kept the jobsite clean…read moreand completed the project on time. Would recommend them for your flooring needs.

He took out a glass shower door relatively quickly to be disposed of. And after the removal, he…read morefilled any holes left by the mounting pieces of the shower door.

I contacted Derrick with a need for a smoke detector installation in one of our properties that…read moreturned into needing a new porch railing and also a fix of a big hole in our wall. He exceeded my expectations, was quick and efficient. I'll happily hire him again in the future.

The staff at Hometown Floors was great to work with! Our questions were answered immediately and…read morecorrectly, the communication was proactive, and the installation (completed by Skip and Kevin) was flawless. We are very happy with our experience and would recommend them to friends, family, and neighbors!

First -the floors look great. Our installer was fantastic. The business part of this transaction…read morewasn't so good. First quote went up significantly (due to the measurements that I gave them) book, I'll assume that responsibility. Pick out another flooring so the wheelchair can go over it. Then the pricing starts really fluctuating. They've already started tearing out the flooring. Here comes Mr. Hometown himself. Another 2k for subfloor. Absolutely not. Decided to glue it down. No mention of price change. Floors done-look fantastic! Get a call from Mr. Hometown -they will be adding $400 to the second half so that they can pay the installer for putting down glue. Pretty poor business there Mr. Hometown. I really debated about writing this - $400 on top of $18k doesn't sound like much but such poor business Mr. Hometown.

Between stubborn pet odors and recent rain water intrusion, it became necessary to replace…read morecarpeting in my children's room. I used the Yelp project assistant feature and after a short while, I received contact from Ron, via the Key Carpet Yelp business page. Ron quickly filled me in regarding his 45 years experience in carpeting repair and then reviewed some photos I sent him to get a better picture of my situation. Ron quoted me $400 for the job, using the extra carpeting material I had on hand and offered to come the very next day, Friday mid morning. Ron gave me several assurances he'd handle whatever situation was present and not to give it any more worry. I appreciated his confidence and stated flexibility regarding the job conditions and his intention to just get it done. Ron is old school and not a Prima-donna. On a prompt arrival, Ron and his helper Brayson moved our kids bed out of the way, tore out the old carpeting, filthy tack strips, and treated the area with an odor neutralizer before jumping into the installation. The whole job took almost exactly 3 hours from arrival to departure. Ron & Brayson were true beasts in knocking out the job! I'm currently unclear whether this was a referral from Key Carpet to Lenderman Flooring, or Key Carpet employees themselves... but I'm a satisfied customer either way.

We hired Key Carpet to take all the carpeting out of the main living rooms and completely re-do the…read moresecond story carpeting of our home. While the company was easy to communicate with prior to the work being done we had a huge hiccup during the actual work. While planning to sell our home we were also in the process of moving 4,500 miles away. We had multiple businesses coming to our home on certain days to do their specific jobs (cleaning, staging, photographing, open house etc). I was told several times exactly how long the installation of the carpeting should take and based all other appointments on what I had been told. While on a trip I received a call telling me the installation would take another few days, which was simply unacceptable. Thankfully, Key Carpet was able to pull employees from another job to finish ours on time. This whole process caused an extreme amount of stress and headaches. While we were happy with how the new carpeting looked, it was definitely not the smoothest process.

Recently had a lot of wood flooring and carpet work done my Michael's, and they did a fantastic…read morejob. On time, done fast and a great price!

We want to share how we are very satisfied with Charlie our salesperson/project manager. We are…read morealso "over the moon " happy and satisfied with the installation team of Bryan Dodd and Bobby. Friendly, knowledgeable, skilled and provided us with a beautiful family room floor.

#BUYERBEWARE #BADBusiness…read more WARNING I rarely give a ONE star but if there was an option to give a ZERO star I would! As a Consumer that loves to support local and/or small businesses I wish I had patronized a Big Box Store for this small project and accepted a quote that would have been twice as much, but at least I would have been able to open and close the Front door and have closet doors that were actually able to open and close after the flooring job was complete!! They do not agree that after a flooring job has been complete that a customer should Assume that their doors, including the FRONT door will open and close! This is one of those situations where one person (let's call him Terry) knows that his employee (Humm let's call him Jeff) did not write a Bid correctly and then outsourced the Labor to a company that is not equipped to do the job!! Don't let the "SALE" price persuade you because they do not include or expect for a job to be complete. Terry actually said "well it doesn't say the doors will open" WTF! Terry originally verbally agreed that Jeff should have known that the new carpet would need a different installer! I didn't hire the outscourced company! I hired this sorry excuse of a flooring company! #SMALLCLAIMSCOURT #HORRIBLE

Great experience at Flooring Galaxy in Brentwood. Jeff and Zoe were very helpful in finding the…read moreright carpet and pad. The installation was on time and very professional. We couldn't be happier.

This portion of my review is for the customer service, design team and the purchasing process. 5…read morestars. Great experience. I first visited and selected my tiles for a bathroom 4 months ago. My project was delayed so I didn't make the purchase until August 5. Bobbie was terrific. Great ideas, patient, fun to work with. Great selection at many price points. As much as I prefer to 'shop local', I'm this case it just couldn't work out. I recommend Floor & Decor. Also, when just browsing the salespeople are not breathing down your neck. Now the pickup... As for the pickup process, I'm quite dissatisfied at the moment. I am holding off on an individual review for the pickup until I cool down. At the moment it's 0 stars. I am currently in the parking lot. I understand being short-staffed. However, common courtesy is lacking here in a big way. In my opinion this is a combination of passive customer service from the employee and downright rudeness by another customer. I walked into the pickup area and there was no one there to help. I waited a several minutes and then went to the cashier. They said it might be a bit but they would try to find someone. Not a big deal, I can wait. When someone came to help me he looked at my receipt and ID and told me to pull into one of the pickup bays. There was another customer (male) behind me waiting. Note: I was there first. The other customer and someone else with him were already pulled into the pickup bays. Common courtesy might have been to volunteer to move a vehicle and wait their turn. At the very least the employee should have asked them to move one vehicle. He did not even ask. It was not my responsibility or my place to ask them to move. Management implied this happens frequently and most of the time the customers already in the bay will not move. They loaded the other customer first which took an estimated 15-20 min. It was long enough for me to go to the sales floor and speak with the designer I worked with to tell them what was happening and write most of this review. Tiles were loaded in my car. My suggestion is to maybe place cones or something in front of the bays until the customer is instructed to pull in. I know it's a hassle but I'm pretty miffed that this pickup took almost as long as picking out the tile simply because a customer wouldn't wait their turn and the employee didn't even ask them to move!

I live in Las Vegas. My house is 21 years old. The Floor & Decor has seven tiles left of my tile…read morepattern. Phillip, Jonathan, Jeremy, and Sergio took great care of me in getting some tiles shipped to my house.

We just had our house carpeted by the best and professional men (Cory and Taylor). After a shaky…read morestart at the St. Charles location. Those two made our house look wonderful. One suggestion for the office--make follow up calls. There was none. I had to make sure of appointments and times. Also get some knowledgeable sales people. This would of made my rating a 5.

From the owner: Edwards Carpet & Flooring has been serving the St. Louis and St. Charles area for nearly 80 years,…read morecarrying major brands like Lexmark, Dream Weaver, and more. We are the experts in everything flooring, and want to help you with your next project. Stop in to one of our five convenient locations and speak with a member of our highly trained staff today!