The company changed hands now and the service is provided by a large corporate outfit. It is not honoring the warranty and find ways to charge outrageous prices for service and parts. Our stairlift is only two years old and having problems. The service company is called Arrow. If possible choose another brand of lift. Watch out! Stannah contract is tricky and the new device company takes advantage of elderly! read more

I hate to be the one to leave a 1-star review, but Stannah Elevators has left me no choice. My friend paid a total of $9,004 ($6,625 for installation and $2,379 for "repairs") for an elevator that simply doesn't function as promised. My friend does not live at the installation site and has limited mobility due to medical conditions, so he couldn't personally verify the quality of the work. The company knows this and yet hasn't taken the necessary steps to ensure the elevator is in working order. The elevator has multiple issues: from door interlocks that don't secure properly to a frustrating "sleep" mode that makes the elevator unresponsive. What's worse, the company has refused to honor any form of warranty to rectify these issues. While I understand that no business is perfect, the inability to deliver on a basic service after charging such a high amount is unacceptable. If you're considering using Stannah Elevators, please think twice. I wish I had read more

I am going to post this everywhere so everyone knows. I had one of these lifts in my house for my mom. I replaced the carpet in my house and had to remove the lift for the installer to do my stairs. When my floors were done, I called Stannah to put the lift back together . There is some lady there who told me we dont reinstall lifts if the lift was not removed by a licensed technician and that I should have called them before I removed it . Mind you I got three other people besides myself to make sure this lift was keep together in one piece. I tried to explain to her all we did was take the bolts out , unscrew the nuts and disconnect the power. She told me she would call me back after she talked to someone and once she called back, I was told it would be a 300 dollar service charge for them to "inspect the unit". I waited 2 weeks for this inspection and the technician verified that all parts were together and they could reinstall it but it would be 3 hours of labor at $200.00 per hour. To top it off I could not sell this lift back since its been over three years. I looked all over my paperwork and there is never any mention of having to have them come out to remove a lift if I want to do modifications for my home. I fully expected a fee to reinstall the lift but what they did was outrageous. They are like a one room car dealership with a bunch of made up rules but no documentation to show it. I am waiting for them to say I am lying because I have all the documentation and none of what they said is there , however they were sweet to waive a second $310.00 if I would have let them take another $600.00 from me !!! read more

Terrible customer service. Really rude and unresponsive the stairlift has broken down every month since we got it.

We have been using ACME Home Elevator / Stannah Stairlifts, Inc. for two decades for the Stairlift we installed for elderly mother. Company was family owned and run until sold to ACME. Excellent technicians to perform regular twice yearly service on stairlift. Stairlift runs great and takes up very little space. We are grateful that we have it. read more

Totally agree with Jerome. The equipment itself is pretty good but the customer service is VERY bad. First, it is hard to get hold of someone. You will have to keep on trying until you get lucky that someone will pick up the phone. We decided to purchase the stairlift after 6 months of use instead of renting it. At the time of purchase, I asked how much it will cost if we ever need to remove it and then again reinstalled. Ms. Jean Sanchez said that it will be around $150-$180 for the removal but it will be more for the reinstall --- about $280. So, I was already estimating about $500 for the service. Fine. I called again after 3 months because this time I need the chair to be temporarily removed (not the tracks - just the chair) because a set of washer and dryer is being delivered and the chair is in the way. To my surprise, I was now being quoted $450 to remove and another $450 to reinstall. That's a ridiculous amount of money! When I asked if they will consider a discount given that I just purchased it, the answer was a straight "no." Jean said that they will only remove it for free if they can take the system back with them. What?!! I can only get a free removal service if they get to take the system back with them --- the system which I already paid big $$$ for???!!! To think that I never asked for a free service to begin with, I just asked for a reasonable service fee. I guess they have the mindset that there really is no need to be nice to customers who already paid the system in full because they will not benefit from these (us) people anymore. If they can still milk you, then you may be able to get decent customer service. If you are no longer a milking cow, then GOODLUCK! read more