Received a text from Stanton offering a "one day only free eye exam", Followed the link to schedule an appointment at the Fresno/Pinedale store. Arrived early, went to the exam desk, was informed it would be 29.00 dollars for the "eye health test" so that the attending Dr. could gauge my eye health. Told the receptionist I received a text for a FREE exam and I was fine without that test, was told "sorry, you can't see a live Dr. then, it will only be a virtual exam". Informed her, nothing in the link stated that, only that it was a FREE exam. Looked at me like I was an idiot. Really Stanton, still using "Bait & Switch" tactic ? How pathetic. Needless to say, if this is how you treat potential customers, hate to see how you treat existing clients... read more

I have read quite a few recent reviews and I cannot disagree with most of what was said. I will add that the condition of both the grounds, the building and the inside of the building were in a state of obvious disrepair. There was trash in the parking lot, graffiti on the building, the carpet was filthy and just a general run down look to the walls and display cases. Customer service is painful - I made an appointment this past Sunday and there were only 2 sales reps working and approximately 30 people needing assistance. I spent three hours there, between the check in, the exam and ordering my glasses. On a positive note, I was able to get 2 pairs the next day, which was very helpful, and the two reps were working very hard and doing their best to accommodate the workload. In regard to the exam, it was a bit disconcerting to have a remote Dr. doing the exam, and there was no feedback as to whether there were any issues with my eyes. Overall, not a great experience and I will not be coming back for any future eyeglass / exam needs. Follow up to business owner response: I think I was pretty clear what some of the issues were during my visit...your response to all of us who give less than positive reviews is pretty disingenuous. recommendations would be: clean your grounds, wash your windows, take care of the graffiti in a timely manner, brush the cobwebs off the building and glass, vacuum and have carpets professionally cleaned, wash the walls or repaint, be clear about the telecommuting Dr, let customers know what was or wasn't discovered in the "exam", hire more staff, if understaffing will be the norm-limit the number of appointments and advise customers how long the wait will be, provide better signage do customers know where to go for exam vs pickup...that should get you guys started. read more

I brought my daughter in for an eye exam which I reserved earlier in the day, so that worked out great. Everything went fine and they got my insurance cleared to cover everything accepted. After the exam we worked with Ida to get my daughters contacts ordered, she was very friendly and knowledgeable. We got everything we needed and were happy with our experience. read more

Cannot emphasize enough the lack of professionalism and customer service in the realm of optometry care. There were very few employees working and the ones that were seemed disinterested in providing service. I was consistently told differing information from different employees. First I was told that I would be given 2 trial lenses. When I went to pick them up, I was told that corporate policy only allows 1 pair. To add on top of that I was told I would receive a call when they were ready. I never received that phone call and instead had to call their office, go through AN HOUR of transfers and holds, all for me to speak to an employee in their office to then go and physically look for them because "their computer system was down" Additionally, when receiving trial lenses, usually a patient is seen to check the fit of the lenses, ensure movement on the eyes, etc. However, they left me with one pair of lenses and said to come back if it didn't work out. I had to specifically advocate for myself and ask to see a doctor. It seemed very disorganized and like they couldn't keep track of which patients to see in order. Overall I will say although their services are on the cheaper side, I would unequivocally say this was the worst eye care experience I have ever received in my life and do NOT go here to get glasses or contacts. I would give this place a 0/5 stars if possible. read more

The whole goal of this place is to sell you glasses. It's a frame mill. I don't trust the exam I got - it was a remote session with someone, somewhere with remote control over the exam machine. The sales guy tried to scare me into buying glasses there - which I had no intention of doing after looking over their inventory. Something about "I talked to another woman who said coming here for an exam and then trying to purchase glasses elsewhere said they used all of her insurance and she couldn't buy anywhere else." Okay guy! Staff was all BSing rather than helping or engaging customers. If you like their inventory, maybe buy glasses here, but they don't have your optical health in mind. Clearly commission based and not ethical with their sales tactics read more

Went for an eye exam. Scheduled for 5:30... not a problem, went in and out. Then I asked when my prescription would be ready and when I could see an associate to order my lenses (I brought my own frames). 1) I was told it would only be a couple minutes. Patiently waiting... an hour and a half later, I'm frustrated. Nobody even bothered to acknowledged me. Finally I go back to the counter and ask what the problem was., reminding them that I've been waiting patiently for an hour and a half. Then I get the "under staffed because of covid" excuse. Btw, there were four customers including myself. I told her to get me the manager. The manager told me all associates were busy. I told him I've been waiting for damn near two hours at that point and that I was furious. So instead of standing around twiddling his thumbs like he was doing the whole time, he decided to place my order himself, apologizing along the way. My order was placed and he said my glasses would be ready the next day. 2) The next day, I received an email saying that my glasses wouldn't be ready for another three weeks. I called Stanton which directs you to corporate and if necessary, they connect you with the actual store. The same manager that helped me the night before looks to see what the problem is. He blamed it on the computer, that it sent my lens order out instead of keeping it in-house. Again, apologizing then making up some crap about changing the order and that it was a long shot. He was able to change it and I got my glasses in a couple hours... He acted like he saved the day, when in reality all he did was correct his mistake... THEN... 3) I pick up my glasses. The frames were bent so they fit crookedly on my face... the lenses were cut unevenly and didn't fit the frame properly, which caused the frames to bend. I'm so furious that when the manager asked if I was happy with them, I just smiled and walked out, and good thing I did too, because I was about 10 seconds from hitting 100 and causing a scene. All in all, from the receptionist to the manager, all I heard was excuses. Nobody was taking responsibility for anything. And this is not the first time it has happened to me here, which was years ago. Only went back because they had some specials and I figured things wouldn't be the same. Boy was i wrong. I will never do business, let only refer anyone to this company from here on out. They would literally have to reach out to me and offer one hell of an incentive for me to endure that kind of treatment again. Good riddance. read more

I've been here about 4 times, they don't explain what's going on during the appointment and I always have to wait 1 hour +even with an appointment for them to attend me. Expect to spend around 3 hours here. read more

I just moved back to town and needed to get a new prescription. I saw that they had great Google reviews but now I am positive that the Yelp reviews are more accurate. FYI Yelp has a stronger vetting system for reviews and I am absolutely positive that they have fake Google reviews because this place was historically awful. Firstly upon entry the place is filthy. The walls, the baseboards, the floors, glasses hap-hazard. The staff even looks messy. Unprofessional attire and they all look like they rolled out of bed. I should've turned around and walked out upon that first instinct. Weirdest pre screen vision test I've had. This room is also beat up and tattered. I honestly didn't want to even sit in the chair with holes in it... I am then asked to sit in the "waiting room" again. I am sitting there and then I am asked to come back and see the "doctor". THERE IS NO DOCTOR. Its a freakin dude on a screen. WEIRD. No where did I see anywhere that I was going to see a doctor on a screen. Some un-certified employee is moving the equipment and a dude on a screen does your exam...RIDICULOUS. This exam is $145...to not even see a doctor... I am then told to sit in the "waiting room" again after my "exam". I sit there and wait for my prescription for 30mins... I walk up and ask if they would like a copy of my old contact prescription since it seems there is some sort of delay, I get a quick NO, and its too late now anyway...UM....I respond well if that is the case you should be asking your patients for copies of past prescriptions when its the appropriate time. I am told to sit again and I continue to wait. Then I am told to come back so I can try my contacts...I instantly know those are the incorrect brand for my eyes. I tell her those aren't my brand. She says yeah I know they are close...CLOSE, these aren't pants, these are for my vision. I tell her I am not putting the wrong size contacts in my eye, and she looks at me like I'm being unreasonable. She tells me they are going to have to order my correct size. I tell her I don't want to purchase contacts from them I just wanted a prescription. I am told to sit again. I can see the two women trying to figure out how to proceed and neither looks confident on how to proceed. At this point I actually feel so uncomfortable with taking whatever horrific creation of prescription from them. I honestly didn't feel safe with whatever they were going to hand out. I was so frustrated and tired of waiting I walked out and left. They didn't even notice I was gone for 15 more minutes. I was the only one sitting there and they had such poor customer service it took them 15mins to realize I had left the store. They called my phone 5 times in a row not once leaving a voicemail. This place is an absolute horror show. They should not be in business let alone doing any sort of medical help. TERRIFYING. Run don't walk away from this place. read more

Josseling zeidon the dr was rude and difficult to work with. She was sending negative chats to the staff about me in front of me where I could read them. She is working remotely and failed to see that I can see the chats on the screen next to me. Her professionalism was anything but. read more

Ismael did a great job helping us with our eye glasses selection and he went above and beyond to help us, highly recommend coming in and checking out the good deals. Thank you Ismael & Staton optical !! read more

Worst customer service ever. Made an appointment online using the promotion advertised. Went in and was told the doctor wasn't there for the eye exam even though we scheduled an appointment. They also had no knowledge of the promotion package I was referencing so I had to go to their website and show them. No apology or anything. Their first question was are you ok paying out of pocket? Before even asking what insurance we had. Literally the worst experience. Decided to try target optical around the corner, (Best customer service btw) And they asked where we went before and we told them Stanton optical. The girl said oh I'm so glad you came here. They are the worst and don't even do a proper eye exam. read more

SCAM SCAM SCAM, I would never do that for a local business. However, this deserved it. 1: Let's start with their integrity: I called to schedule an appointment and I was given one price, I got to the store and they wanted to charge the DOUBLE. When I said why was that and she responded that she is not responsible for what other say. Also this DOUBLE THE PRICE is still cheaper than the other store. Hahaha 2: customer service: everyone is in so much hurry to get to the next customer before answering. 3: I asked to speak to the manager and her response was that her regional manager won't approve the price given over the phone so I asked if I could speak to the regional manager, response IF HE ANSWERS. SMH 4: Store Ambiance: it's 100 degrees today and the store decided not to turn the AC on. I DROVE 30 min to get here and here is the runaround. I will stick with Costco. read more

Stanton Optical - No ac! Thank you Lasko - Optometrists Near Me - Fresno, California

I came here in 2020 and had the best experience ever, I guess those days are gone. I came back to Stanton Optical in hopes to have the same great service. All I needed was to have my prescription filled. After waiting for some assistance and see what my needs were. The associate came back with an absolutely ridiculous quote for 2 pairs of glasses. I was told I would get one pair for free. I was ready to leave. The salesman and I negotiated a fair price for 2 pair of glasses. I paid for the glasses and was told they would be ready in 2 weeks. That was on 7/24/2023. After multiple calls and going on line, my glasses maybe ready by 8/19/2023. I guess my poor review is because of the poor since of urgency for there customer base and the deceptive adds for buy one get one free and the outrageous mark up on there items. Needless to say, I will not be return to Stanton Optical. read more

The service was great . Even on the call Prior to my arrival . The rep paid close attention to my needs then provided me with awesome options . I have been coming to this location for awile . I have never been disappointed . I will continue to recommend this location to my family and friends . The Service Manager Ida was so awesome . Very helpful and kind . Thanks again for your awesome service . read more

Need a quick turn around on new glasses after my old ones broke. Ismael Ortega was able to help me out very well. will come back again.

Just a quick shout out to the employee that was in the store today 12/12/22. Didn't get your name. Didn't care too. I was within ear shot of a conversation between two Stanton employees about a very sensitive topic. I recorded the conversation actually. He states " I don't have any sympathy for people who commit suicide. Life is too good and that is the cowards way out" Sympathetically, the other employee begged to differ and mentioned people having mental illness, etc. He disregards her statement and continues to brag about "my life is good, blah blah, my bills are paid, nothing is that bad in life that someone gets to kill themselves" On the contrary, my father killed himself. 11 years ago. Due to mental illness. It tore our family apart. It's one thing to have an opinion about something. But to bluntly share those disgusting thoughts out loud with no regard as to who might be around you, is beyond unprofessional and speaks volumes about you as a person. God forbid you ever have to go through that tragic event with a loved one. Your ignorance was so not appreciated. ​ read more

I just want to say I love the Lord and Stanton Optical. They fix problems well!!! I had a scare talking to the call center but I prayed for Favor. The Blackstone store so accommodated me, even late. It was advantageous that I got the manager, Lily, just before she went on leave! read more

Hmmmmm... Approaching the front door is more pleasant than usual; masks have helped with that. The smell of urine and feces are less pungent during these covid times. Once you walk through the front door, it's apparent the same amount of care given outside is given inside. The not so subtle Hugh of dirt on the base boards, the stains on the carpet and the discoloration of the ceiling tiles remind you "your not special, this is what you can afford". If you continue your lovely Sunday afternoon outing you come in contact with two young ladies enjoying some sort of lunch. Making sure to keep the Sunday Stanton Optical motif, they greet you with distain between bites of lunch. Does any of this bother you? Not at all, I saved my dollar. Thanks Stanton! I'll be back..... Please consider carrying Monocle in the future. read more

Stanton Optical - How I feel - Optometrists Near Me - Fresno, California

Alex was very knowledgeable and very helpful. Smooth transaction. Highly recommended. Thanks!

I went here to get an eye exam and get glasses. Eye exam was horrible, i had to do it twice because they measured my eyes wrong. I live far and i had to drive back a again to get an appointment. Waiting line is too long! They make people get an appointment but they don't care about people waiting for hours. The place is unsanitary! And there is no social distancing! Horrible service the staff are disrespectful and unprofessional! They put me on hold for an hour! Glasses are so cheap and the quality of their lenses are horrible! My frame is broken after 2 days. Lenses are so cheap mead, lowest quality! I recommend to go somewhere else where you get treated better! This place is not a good place to get an eye exam and glasses, save your time and money to another place that will give you a better service and quality glasses! When you call their number they ask right away for eye exam and other people who wear glasses because they only care about MONEY, however they dont focus on better service and quality products/care. read more

Stanton Optical - Come to Stanton Optical if you want cheap and low quality lenses and frames. - Optometrists Near Me - Fresno, California

4*14*23 amazing experience, appointment at 10am..greeted as soon as I walked in and helped! The process basically had no wait time.. Ida I'm assuming the manager was professional and so helpful!! read more

Luis Parra provided amazing service, was able to facilitate our needs and exceed expectations, wouldn't recommend anyone else

I was told their buy one get one free advertisement was based one the first pair of glasses costing $225. I bought one pair of reading glasses and one for distance. I paid around $450.00 expecting to receive 2 sets of glasses. Long story short, I received one reading and one distance. That means I paid $450 for one pair of glasses. Had to make several calls to be told this information. What a waste of time and money. And after all that, the prescription's were so off that I ended up at Fogg and Maxwell. The cost ended up being very similar with much better results. I will never recommend Stanton Optical. They realy know how to use the word "pair" to their advantage! read more

I went to Stanton Optical on Friday to purchase sunglasses. What I like about Stanton is that they have huge selection off glasses. You can choose any pair to make into sunglasses. The sales person was really nice not pushy. Blackstone and Herndon location. read more

Amazing since 2018! I had moved & gone somewhere else to "save money" but that was such a fail. I decided today to go back to Stanton & my daughter and I now have our contacts perfect fit! Thank you so much, we got a great deal for both of our contact eye exam & contact orders. So grateful! read more

My teen broke his glasses and so we made an appointment here. Jewel helped us out and even recommended the blue light lenses. He is the most professional customer service person I have ever dealt with. He was so helpful, we will never go anywhere else. I will be returning next month to get a pair for myself. read more

Great customer service, but I am disappointed with the results. The exam was a remote doctor that was not at all personable, and the prescription is definitely wrong. The added features on the two glasses were also backwards, so I'm skeptical to recommend anyone else here now. I need to get another exam here this Friday with a doctor in person this time. However, customer experience was good with Ismael and I hope he will be accommodating with my requests this Friday. I will update the review after this Friday! read more

So I normally don't write bad reviews, unless the business did something shady and/or unnecessarily wasted my time. This business did both. I ran out of contacts, so I needed to get another prescription for more contacts. I have a contact brand that I only use. I like the fit and I like the price. I came this morning for an appointment, and the guy said that they can't prescribe the contacts I wanted because it wasn't in their network. He tried to get the ones that were comparable in their network to the ones that I wanted, but I already knew that they were far more expensive. He tried to sell me the idea that the contacts were the same, kind of like different ketchups. I told him I don't agree because someone would choose Heinz versus a store brand if they liked Heinz better. Safe to say, I don't like my intelligence offended. I told them that if I can't get my brand, please cancel the appointment. The whole idea of TeleMed eye appointments is beyond me. If I would've known it was a TeleMed eye exam, I would've never made an appointment. They essentially wasted my morning and my day off. I'm a local attorney, so I needed a prescription fast. I will never come to another Stanton, I found them so unethical, trying to sell me more expensive contacts, and telling me that they wouldn't write me a prescription for the ones I use. They're doctors, they can write any eye prescription they want. But then again, who knows, they don't even have doctors on site, smh. read more

Good value, wide selection. The only draw back is they're crowded most times and very slow. Be prepared to wait!

Worst eye place I have ever ever been to. The service d was horrible. The wrong glasses were given to me once they even found them. Never ever ever again. read more

Very professional and quick made an appointment online same day service they gave me a eye exam gave me my prescription picked out my glasses returned later to pick them up no long wait for anything definitely returning. read more

I used to like going to Stanton Optical for glasses and eye contact for my families and myself on Kings Canyon unfortunately one of the manager John has made me felt uncomfortable and I had experience a few nonprofessional behavior from John so I stop going here and I stop referring my friends, families and coworker to go there. Last time I referred one of my aunt there and they came across a manager called John and because my aunt has broken English he mistreated her. I wish he could have find one of a worker who can help assist her instead of making her feel dumb and belittle her. Awful customer services and very unprofessional. read more

NEVER I repeat Never go to this place it's a scam. It's been 4 months and I still don't have my contacts. I've been calling and calling and there is always a reason why they aren't ready. Save your money and go else where. Also they won't even give me back my money. read more

office staff friendly and professional. I was pleased with that. I purchased 2 pair, each with anti scratch and anti glare. Bill came to $410. I was told to wait for text to go back and get glasses. No text. Went back in store. Told lens would b in following week. Spoke to 2 different people in store and neither told me that instead of same day "delivery" it would take 12 to 14 BUSINESS days. Had to reschedule DMV appointment. Not Happy! read more

Scam Alert-Stanton Optical Herndon and Blackstone I am a 87-year-old retiree living in Fresno. I went into Stanton Optical Herndon and Blackstone for my prescription glasses yesterday. After checking their selections, I decided that I would use my old frame since it was still in good condition and that I did not find anything I liked. The manager asked for $400 for just the prescription lenses, but quickly came down to $200, a tactic frequently used by flea market vendors. I agreed with the $200 and handed over my old glasses to him. After taking my glasses to the back, the manager came back and said that the rubber cushion for my right ear was missing. The rubber cushion was there when I handed it to him! The manager insisted that the piece was missing BEFORE I handed the glasses to him and that I had to buy new frames from him. I was so mad that he would do this to me! Apparently he has done that before to other seniors and got away before but not this time! I walked away without buying anything. Please beware of Stanton Optical's shady business practices and keep your loved ones away! Read neighborhood responses on Nextdoor app https://nextdoor.com/p/XRxt55bNnL6M?utm_source=share&extras=MTQwMjU2MjQ%3D read more

Even after the quarantine, you would think they would've cleaned the place? This is still a dirty dump. I scheduled an eye exam for 2:45 it's 4:18 still waiting. Went to blow my nose in bathroom and still nasty as hell! Finger prints and grime all over EVERY door. No soap in bathroom, no hand sanitizer, no temp check, NO CLEAN FACILITY STILL! I'm out read more

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Do not come here. Yes it's easy to get an appointment but it's not worth it. I came yesterday for an eye exam. I picked up one of the two pairs I purchased 2 hours later and couldn't see a thing out of them. They insisted that my eyes needed to adjust to them even though I already wear my old pair of glasses daily that I see perfectly out of. I went home tried them out the whole next day and I'm surprised I wasn't fired from my job because I was basically working blindly, slow and probably messed up a few patient profiles. Now I'm back trying to get the correct prescription. I should have looked at the previous bad reviews before making an appointment and wasting away two days here. read more

Stanton Optical - Driving with the glasses I couldn't see out of - Optometrists Near Me - Fresno, California

Everybody i was in contact with was practicing safe COVID and was very nice to me. The manager helped me out. Such a great guy! I walked in and out real quick. Took great care of me! Then picking up my glass 1 hour later I went back to get my glass. It was wrong lens and frame. They tired making me feel bad for saying the frames were not the ones i picked out. Then they tired saying lens they gave me were better for me but made me blind. So upset with this experience. read more

My spouse had an appointment for an eye exam and so we filled out the form and waited for our turn but a customer behind me was called first and so we asked the white lady with eyeglasses how come someone was able to cut in the line and she couldn't say anything. It took 30 mins before someone called us for the exam and it's so disorganized and annoying sadly it reflects back to the management. Bad experience read more

Stanton Optical - Sales floor carpet with stain and lint - Optometrists Near Me - Fresno, California

I absolutely love the customer service I receive here every time. The employees at Stanton are always friendly and helpful. This makes coming to the optometry office a success and definitely worth the experience. Today, I had another great experience finding two new frames especially with Edgar. He is a wonderful, kind, and extremely informative employee who made my visit terrific! read more