Do NOT go to this place! ! ! Horrible customer service. Bad doctors. Bad management overall. David Molmar is the manager and even he has poor customer service manners. Another person there, Kavon even fraudulently charged my credit card for services never received! If I could give them a negative rating, I would. read more

Lisa was super nice!! The team fixed my glasses super quick. They were extremely helpful and thoughtful. Highly recommend for anyone looking any help fixing glasses or looking for new pairs of glasses. read more

My Final Review..... After almost seven months of going back and forth to get a pair of my contact lenses as promised, I finally got them last week, January 17, 2020. What a headache. I had to send their customer service a last letter stating that I will give them 2 weeks to solve the problem. But before that, my husband still picked up a wrong pair of my contact lenses. That's when I said enough is enough. I even told them to mail it to me because we do not want anymore stress and aggravation from them. And that's what they did. We're glad that it is done and over with. What a pain in the ass, indeed. If you have any problems dealing with them, please send your complaint(s) to customerservice@stantonoptical.com They were the one who helped me solve my complain. Kudos to them! read more

I have never left a negative review before but I was in near tears after my experience. To start off, I was seen an hour after my scheduled time. When I was finally seen by "the doctor" it was through a projector. There was no physical doctor in the room to check my eyes and I was not informed that my appointment was going to be VIRTUAL. I go to pay and it's 300$ with insurance for a years worth of contacts. I ask why so much to which the receptionist responded "Im not sure that's just how much they are." I ask for the receipt and notice it says 24 contact lenses for each eye. This confuses me because I have always worn monthly contacts. They switched my contact brand to one that is every two weeks without even mentioning it to me. I asked why they would change brands without reason and they were very rude about it telling me just to try them. Will def. never be back, and would recommend anyone who is considering Stanton to be aware that you may be seen late, via screen, and for a hefty price. read more

Eric is awesome!! Super helpful and friendly. It's hard to find salespeople that seem happy and genuinely interested in talking with you. They are lucky to have him. I'll be back for sure! read more

From making the appointment to placing the order was first rate - then it went down hill! After 2 weeks I called 3 times left my number for a return call - nobody called me back, then I called spoke to GM she said they are ready for pick up. First visit to pick up the person that gives you the glasses at lunch "you can wait it will be 45 min" next trip - sorry it will be 25 to 30 minutes everyone came at once (can't make apt to pic them up) you can't just pick them up because someone has to check to make sure they fit correctly, next visit 30 min wait - turned into 40 minutes - STILL HAVE NOT PICKED UP GLASSES - will try AGAIN next week. They should make appointments and then there would be NO issue and instead of saying drop in anytime they should tell you there is a process in picking them up ! So far this has just been OK NOT GREAT! read more

I've been waiting almost three weeks for my glasses. So the first time I went in to pick up my glasses I was told that they were special ordered lenses and I would have to wait a week which is absolutely fine, I completely understand that. Apparently they screwed up the order and ordered sunglasses so they had to reorder both pairs I bought. I still have to pay $95 for the actual exam, there no "free exam" like there is advertised. The buy-one-get-one advertisement is completely false as well. Don't get your hopes up and don't waste your time thinking you're going to save money because you're not. read more

I returned to the Greenville store and I am very pleased about my experience with the customer service. The manager assisted me in ordering a new frame and lenses. I look forward to getting them so I can see! Lisa at the home office located the last frame that I loved so much. These frames are being made in the Florida office. I applaud everyone involved in helping me with my issues. Most importantly, I am impressed by the speed at which my complaints were addressed once they became known. I'll be looking cute in my glasses from Stanton Optical! While I am still without glasses I am giving Stanton 4 stars and an edited review. My experience in the Greenville, SC left much to be desired for; however, I just spoke with another Stanton employee. Lisa, an employee from the corporate office in Florida is assisting me with a resolution. Lisa has exemplary customer service skills. She heard my needs and responded with genuine empathic statements in regards to my experience. I am confidant that I will be wearing the proper prescription glasses in the near future because of her dedication to making an urgent resolution for me. I am very thankful that an employee representing Stanton treated me with respect and left me feeling that I am a valuable customer. Great solutions can come from bad experiences. My best hope is that the local store improves upon customer service skills and that future reviews will be positive. If Greenville improves and reviews improve I feel as if this was a teachable moment for all parties. Thank you Lisa, the Florida office of Stanton Optical, and special thanks to YELP for the outlet in which my experience was noticed! I am updating my review for Stanton Optical due to the fact that a customer service representative has contacted me on Yelp and through voicemail. I am becoming optimistic that a satisfactory resolution is obtainable. I intend to follow up with a voicemail that was left for me by Stanton. I will be updating my review and my ratings after I am able to return the phone call that was left for me. I am impressed that the home office has responded to my poor review. This is a step towards providing better customer service and I hope I will report that Stanton Optical treats all customers as valuable assets. read more

My experience has been very positive. Chelsea as a manager had a great personality & was very helpful. The staff is also very friendly and was willing to make my experience as positive as possible. Prices cannot be beat! read more

Stanton Optical - your choice of two frames out of 16 options with lenses. - Eyewear & Opticians Near Me - Greenville, South Carolina

Very friendly and efficient! I had an exam and ordered contacts. I was greeted with a group of welcoming smiles and was taken care of in a timely matter. Very affordable! I would definitely recommend Stanton Optical to everyone I know. Thank you all at the Woodruff Rd location! I will see you again! read more

RO The greenville Store , I am so disappointed with the lady manager there. I selected frames, set down with the sales person, and discussed what I needed. I told her my prescription had not changed, from two years ago which I bought there. However, I had a new prescription , which was Progressive same as two years ago. A gentleman came from the back and marked the glasses. Which is to align the progressive lens. I Had to call for The status of my glasses after four weeks. I went today 3/11/20. My glasses we not Progressive. She said, the manager, that it was my responsibility, I should have told the sales person. I have a prescription! Then, surprise, I was told that they made glasses that were clear, but had the magnification of progressive. Doesn't make sense. She argued with me. I had double vision when I read the card. Knowing definitely this was wrong. I had my copy of the order and it was clear, what she had ordered. She said she was busy and blew me off. I told her that I was very disappointed and I've never been treated this way before at this location. I told her to either replace the glasses with the correct prescription or return my money. I had waited four weeks for these glasses. I was wearing glasses I had purchased two years ago. The clearcoat was coming off , it was impossible to see out of them. She said I was lucky to have had the clearcoat stay on for two years. I have insurance! She said it did not cover the clear-coat. I told her I had nothing else to say to her , except to refund my money. After a long stare she told one of the workers , just to refund his money. Even though, she did the right thing at the end. However, my experience was horrible. Plus I'll go another four weeks without glasses. Needless to say, I did not buy from Stanton again. What an awful experience, this could have been handled professionally. I'll never go back. read more

Never ever go here without getting a second opinion, or without having a primary optometrist/ophthalmologist. I have a degenerative eye disease in both eyes that is also classified as "irregular astigmatism", and when I went for an eye exam to get glasses. The optometrist a. Didn't even comment on the fact that I have an eye disease when I made him aware, and b. Did not put any prescription for astigmatism into the glasses, even though I HAVE VERY SEVER ASTIGMATISM. He gave zero advice, asked zero questions, and when I informed him about my eye disease, he just nodded his head and didn't comment. I bought regular sunglasses and a pair of glasses, and the sunglasses prescription was actually DIFFERENT than the glasses prescription. I couldn't wear them for more than thirty seconds without getting nauseous. Totally awful, never go here. read more

Worst Phone system in the world! I tried 4 times to call the store, 4 times I got connected to corporate. Corporate can't answer questions and can't connect me to the store where I made my purchase. I will never buy form them again! read more

This place is very unprofessional and not good at all. While we were waiting for our glasses, we heard many BS explanations given to other people as to why their prescription glasses did not work well and why they could not see. They blamed everything else except for themselves. Poorly made lenses and their 2 for $ is a BS scam with only 5 pairs of ugly frames at this price. Do not waste your time and money here. read more

Tonya was very helpful in selecting glasses. She worked with me on my price range since I am self pay. I was able to schedule a same day appointment for an exam and was seen within minutes of arriving early. read more

I made an appointment and was seen an hour and fifteen minutes after the appointment time. I was told to pick up my glasses after 12pm the following day. When I arrived they said it would be about fifteen minutes as, "They are on the machine finishing the last pair". I ran an errand and came back and waited and additional hour to receive my glasses. They advertise designer eyewear in 15 minutes or less, but that could not be possible. read more

Great Experience! They were quick and professional. The employees were patient and helpful while I decided which frames to choose.

Took my 9 year old for first eye exam and glasses. They were amazing. Abigail was great and so patient with helping him choose a pair of frames read more

I have not had a good experience either time I have used Stanton Optical.  I would like to share my experience so maybe something can change for people in the future.  I will definitely be finding somewhere else to go. I used you 10 months ago to order contacts and I was never called when my contacts came in.  I waited almost two weeks and then I called the store and they told they had been in.   In the beginning of December I called to reorder and was told I needed to come in for a recheck on my prescription.  So I scheduled it.  When I showed up for my appointment the lady said I wasn't scheduled there and it took a while to figure out I had been scheduled for somewhere in New Mexico.  I live in in Greenville, SC and the person on the phone when I scheduled had even asked if I knew where the office was located on Woodruff Rd.  They went ahead and saw me that day.  A guy ordered my contacts and said they would call when they came in. 2 weeks went by and I had heard nothing (Just like 10 months earlier).  So i called and the lady on the phone said they had been shipped and that she didn't understand why i hadn't heard.  She called the Greenville location while I was on hold (for 30 minutes).  She came back on and said the store didn't have them and she couldn't get the manager to come to the phone.  I told her I would just go by there and find out myself.  Then a few minutes later the manager called me and said they weren't in.  There were some boxes that still needed to be unpacked and maybe they were in there.  2 days later, still having heard nothing my husband stopped by and was told they didn't have them and would have to be reordered.  So now after another week I still have heard nothing.  Stopped by again and they had them but no one had called me.   All the while I have been having to wear my glasses and really old pair of contacts.  This caused me to have headaches and eye pain.  I find this to be very disappointing and not the way a company should treat their customers.  No amends were offered, not even an apology. read more

Stanton Optical after picking up my contacts three weeks ago, their robo call system will not stop calling me to say I have a pick up. I have received dozens upon dozens of calls, for three weeks I've been told they would take care of this and have failed to do so. Nothing was special about Stanton, the area dedicated to seeing patients was crowded, old, like some sort of waiting area out of the 70's. The exam room felt even worse. One nice lady helped me in the main room to order my contacts, outside of that...blah. Go somewhere else and for the love of all, do not give them your phone number. read more

Horrible customer service and took several times back before they got our prescriptions right. Very unhappy with the way we were treated! Wouldn't recommend you using this place. There is a reason they can get you in and out quickly. Hint hint! If there was a no star addition I would've pressed it! read more

I wish I would have seen the reviews before we went! Ron Hoyle has no people skills whatsoever! Totally unfriendly, unwelcoming, and when doing the eye exam he kept the bright light in our eyes for an excessive amount of time!!! We've had eye exams before, and never had a bright light into our pupils for a prolonged period of time!! Also, the associate Catherine was not helpful when it came to look for eye wear. Plus, the selection of eye wear that is included with eye exam are HORRID, and only like four pairs to select from. OMG! Really!!! I would suggest America's Best! This was our first and last time going into Stanton Optical!!! I wouldn't even give them one star! read more

I don't understand the poor reviews. I have been to several optical places and never gotten a good prescription until I came to Stanton. The customer service is excellent and heir prices are very reasonable. read more

I am so pleased with the customer service. I was assisted by Nioka. She helped me find what I was looking for and the optometrist that completed the eye exam was very courteous. Both explained and answered all of my questions in detail. I will definitely recommend Stanton Optical to everyone that ask for an optometrist. Prices were very reasonable. I did not use my vision insurance but they do accept My eye exam was on October 24th and I was told that my glasses would be back November 17th or sooner and I got a voicemail today, October 26th, that both pairs of my glasses are ready for pickup. Sent from my iPhone read more

Took my elderly mother here about 3 weeks ago for new glasses. There are very few frames to choose from at the 2 for 59.95 but everything else is buy one get one free. Stacy helped us and she was great with the price and details of the order. She said it would take 15 days for the progressive lenses and it was exactly that. Fitting was also an easy process. This store is very busy so waiting is almost assured. read more

Went there for a 10:05 appointment. They tripled booked that time and it wasn't until 10:25 until they started registering people that were there for that appointment time... Meanwhile you can hear people in the back office carrying on and focus on getting the appointments running. No reason to have a room full of people waiting for an appointment with Covid so bad right now. I had 5 pair of glasses to get filled... Taking my business else where as my money and TIME are important to me... Voting with my dollars here. read more

I made an appointment the day before going in, and got right into the preliminary exam room. There were 2 people waiting before me, and were seen in a timely manner. I waited no longer than 20 minutes after initial exam to see doctor and leave exam room. The only thing that took a little longer, was being able to check out & get my prescription. All of the customer service attendants were busy with other customers (not a bad problem) so I had to wait at least another 20 minutes to pay and leave. I was not buying frames in store, just there for my yearly exams. Everyone was very friendly, the store was very clean, and I would recommend them to anyone. I paid $89 for a glasses & contact exam with the promotion they were running, which was a steal! read more

had this been my first eye exam of first experience at getting glasses I would either be blind because I ran out screaming or because they screwed up the prescription. So I have been wearing glasses for 20 years now and can say this is the worst experience I have ever had. My wife and I both needed to be seen for our annual exam and we chose to go here because it took our insurance and was close to our jobs. The staff that is selling the glasses are friendly enough, as were the receptionist. I got my eyes checked and all went well and picked out the glasses. Same deal with my spouse. Then we were told we could pick them up after roughly an hour, which was great. While inspecting what was supposed to be my sunglasses the tine wasn't done correctly, so I had to wait another day to get those and was assured i would personally be called when they were ready. I never received a call. After picking up my glasses, one of my lenses was giving me trouble, but I decided to give it a week to get adjusted. After a week it was worse than before, so I go in to talk to someone about the issue. The person I spoke with said my prescription was correct and he saw nothing wring with my glasses that I just needed to get used. umm...no I have been wearing glasses for 20 years and they aren't right. No I'm telling you just take them home for another week and I'm sure you'll be fine. Went home and of course they were still wrong so I went back a week later. I given the same story about how nothing was wrong with my glasses. I requested another screening with the eye doctor and sure enough straight from his mouth in less than a minute. Wow, no wonder you are having trouble the astigmatism was put in the wrong place in your glasses. Oh finally someone believes me and this will be resolved. Dropped them off and the same... oh we'll call you when they are ready. Never received a call and my glasses were wrong once again!!! After three tries of trying to get my glasses corrected I had to just get a refund because clearly they weren't getting it right. May I add my wife also had to refund her glasses as well due to the lenses not being correct. read more

The service was great up until I paid. They claim to call when your glasses are ready; they did not. In fact, when I got antsy and called them, it seemed that my glasses had BEEN ready! Not that they could tell me for how long, as they only record the date they SHOULD HAVE been ready. Okay? When picking up, the service was awful. I walked into an empty store. A large group of employees were congregating behind the counter and I followed directions to have a seat. Maybe fifteen minutes or so later, another customer walked in and was promptly seated at the counter to pick up her glasses. I waited for several more people to be taken care of before they helped me. I also noticed that the floors were very dirty (not like it's a restaurant, but come on!) In short, when you're dropping $500, these people aren't the only option. I won't be going back for any future purchases nor would I recommend them to anyone. read more

While I feel like the employees care they operate in a completely broken system. It simply does NOT work for the customer. Highly Understaffed on the weekend makes it very difficult to satisfy a customer. Not my first time there but it will be my last. From my 1:40 appointment I did not leave until 4:15 with no glasses of course. read more

HORRIBLE!! is the only word I can think of.Went to pick up glasses had a defect in lens was told to come back next day.Day two arrived looked at glasses the other side was all scratched up from repairing the other side was told they will fix right away and come back in a few hours,decided to wait till next morning due to bad woodruff rd traffic.Day three...arrived come to find out they didn't even get to it......At this point I have three hours of wasted driving and no glasses I got my money back and they refused to return second pair due to the fact nothing was wrong with them.asst manager claimed only corporate could refund.Called corporate they said only manager could refund.So I'm also being lied to..Never will be back and will Never recommend.I wish I could choose 0 stars but 1 for the friendly gal. read more

I ordered 6 months worth of contacts back in August of this year. I called the store to check on my order 3 weeks later & was told my contacts were there. A day or so later, I stop by the store only to find out the contacts were NOT there. So, my contacts were re-ordered & the manager said they would ship me my contacts. Three to four weeks later, I called again and had remind the manager that my order was to be shipped to me. I received the contacts via UPS only to have been shipped the WRONG PRESCRIPTION!!! I had to drive 45 minutes back to the store to return the contacts. It's now November, going into the 2nd week of November and I still DO NOT have my contacts!!!! Why has this process been ridiculously difficult??? read more

Very deceitful practices, they claim you get two pair of eyeglasses for a certain price, however that is only for the frames. The actual eyeglasses cost upwards of hundreds of dollars. It's the old bait and switch. Avoid this place!!!! read more

Did a good job at the appointment process. Eye doctor was helpful and did a good job. Took time to explain things and took time to do the eye exam. Did not get frames or lenses with them. After the eye exam it was HARASSMENT. Stanton optical kept calling every week every so often to promote their offers and discounts even after repeatedly telling them not to call. Even got hung up on while I was talking. Very frustrating and unprofessional. I would never go back nor will I ever recommend this place to anyone. After sharing my experience with a coworker of mine. He told me that he ordered eye glasses with them and never got the right prescription from them. read more

No refunds even if it is their fault! No one knows what the heck they are doing. Very disappointed.

The service was great up until I paid. They charge my credit card for warranty which I told them I do not want( $20.00) They also charge my credit card $7.00 for cleaning kit which they told me it is free. My total order for one set was $575.00 and I told them I just need only one pair and manager says it will be half price at $287.50 and they charge my account $317.00 over charge by $29.50 when I went to store to tell them they said waiting is 45 minutes before they can talk with me. I call customer service they was not helpful. I told them to cancel my order and refund my money, they said we can not cancel any order and refund money. In short, when your dropping $500, these people aren't the only option. I won't be going back for any future purchases nor would I recommend them to anyone. VERY BAD CUSTOMER SERVICE read more

David the manager was AWESOME!!!! While visiting family in Greenville my glasses broke. I was scheduled to fly to CA the next day and I was freaking out about going without glasses. I went in and the place was crazy busy, they only made me wait a few minutes. My frames were out of warranty and they didn't have the exact frames so they went on a frame hunt to find ones my lenses would fit into. They found some that worked and made them affordable for me! Was so nice to be treated so well and they took a bad day and made it better! Thanks David!!! read more

Brought in some RayBan frames to get new sunglass lenses put in with my new prescription. When putting in my lenses they cracked the frame. When they told me they refused to do anything about it. Nownim out $145 for lenses that go to broken frames. On top of all that, the manager was rude and extremely unhelpful when I brought the matter to her attention. It was thw worst experience Ive ever had in a retail setting. DO NOT GO HERE!!! read more

After my 2 year old daughter twisted my glasses i came to Stanton Optical to see if they can straighten them back out. While trying to fix them, the glasses ended up snapping at the hinge. Although the original glasses weren't from there, they quickly told me to pick any frame in the store and were going to cut new lenses for me. The whole process took 20 minutes and i walked out with a brand new pair of glasses. The customer service was top notch. Kevin was exceptional. All of the staff was friendly and helpful. Great experience. read more

I'm going to try to make this long story short. I bought a pair of prescription sunglasses from a discount online retailer, I was totally in love with the frames so of course they broke in half in less than a month. The company sent me new frames and said I could just swap in the lenses. Well, I couldn't get the lenses to budge, my sister managed to get one out but then couldn't get it into the new frame and after much struggle we gave up. She told me about the good experiences she had at Stanton and brought me there today. Here is where the story gets good! I walked in the door and was greeted by no less than three employees (even though they were all engaged with other customers, which is a hallmark of good customer service), I said "I have some broken glasses that I'm hoping you can help me fix." Miss Teresa met me at the counter in the back and after I gave her the scoop she got right to work trying to swap the lenses. She used heat, she used her muscles, she used southern charm but the lenses were not moving. I was ready to give up on these shades because even though I loved them they had been cheap, I reminded myself that "you get what you pay for." But Teresa wouldn't give up, she took the glasses into the back and came back a few minutes later with the lenses installed! I am so thrilled that I can rock my new sunnies before summer ends, and I have learned my lesson and will be buying my future glasses from Stanton! read more