Stanton Optical is the most incompetent eye care "professional" I have ever been to! When I had my initial exam, I had to wait for them to order trial contacts and I went ahead and ordered polarized, mirrored finish, prescription glasses. After my contacts came, I found that that the prescription was very inaccurate and scheduled a re-exam. After my re-exam, I asked the doctor if the prescription change would affect my glasses. Well almost a month later, my glasses came and with my busy life, it was almost two months after my initial order that I finally picked up the glasses. I was wearing contacts, so I did not try them on in the store. After I arrived home, I took my contacts out and tried on my sunglasses. I cannot wear them for more than 30 seconds without my eyes starting to hurt! I thought they had accidentally put someone else's Rx in them because they were so far off from what my Rx is supposed to be. Since Stanton Optical is on the opposite side of town that I live and work, it was about a month before I was able to return. In the meantime, I never ordered contacts because I did not trust the doctors Rx whatsoever because the numbers looked incorrect from what my Rx has been for the past 10 years. So in February, I went for another re-exam and it was a different doctor. I really liked him as he took his time and explained my prescription and the importance of letting your eyes rest from contacts every so often. The trial pair they gave me was perfect! During the same visit, I explained to the sales rep on the glasses side what happened and told him about my sunglasses. He said it was outside the time frame of having them re-cut and I would have to pay 20% to have them replaced. I already paid out of pocket over $100 (with insurance) for the glasses, now they want me to pay $120 more because the doctor initially wrote the wrong rx!! The rep said that it was only 0.25 change and my eyes could have changed since the original appointment. Well I finally ordered my contacts (from WebEyeCare.com) because I trusted this doctor and his Rx. Unfortunately I did not double check the Rx he wrote because he seemed he had everything together and gave me no doubts and the trials he put me in were PERFECT. I assumed they would have wrote the Rx for the trials they gave me. WRONG. I put in my new contacts this morning and thought the left eye Rx was low when I looked at the box. So I continued to put them in and I was correct... the left eye is too weak. So not only have I spent money on custom sunglasses I cannot wear, I now have spent money on contacts I cannot wear. I would NEVER recommend Stanton Optical to ANYONE. In fact, anytime I hear someone say they are going to Stanton, I advise them to go elsewhere! read more

I had such an amazing experience with Tonya. She helped me select the right lenses for my glasses and got me in and out of there very quickly. The service I received today was impeccable! We will definitely be coming back here for all of our glasses needs! read more

I'm not really sure why this location has gotten so many negative reviews by my experience here has been great. Caring staff, fast service. I never felt like anyone tried to push anything on me. Dr. Desai was great and took the time to really make sure my RX was perfect. I'll absolutely shop here in the future. read more

This only for optical service because I already had a prescription. Eric was very helpful and upbeat from the time I stepped in the door. He helped me make my choice of frames and I am very happy with my choice. He is a great asset to your establishment. read more

I went in Feb 2018 to get an exam and new glasses (get 2 deal). When I picked up my glasses they adjusted them and as I was driving back to my office trying to see the exit signs was blurry. I chalked it up to a new prescription. I went on this way for a week or so and went back in twice and was told both times I just needed an adjustment although I ask for the prescription to be rechecked. I travel some for my job out of town and just dealt with it through the summer. I went to an optometrist and to my surprise with the prescription from Stanton I was only seeing 20/30. Stanton charged me a little over $300 and now I had to buy another pair of glasses! I have emailed their customer service and I think I should get a full refund! My advice is even though you think you are getting a deal you are not so go to someone reputable! read more

Appointment made at 2:15. Arrived at 2:00. Waited until 2:55 for the eye pressure test. It is 3:16 and I am still waiting for someone for the next step in the eye exam. Edit: 3:42 I'm done read more

Great customer service! I went in and bought two pair of eyeglasses and was so pleased with my purchase that I sent my husband in to purchase two pair for himself. Tammy read more

Great service! Quick appointment, flexible scheduling. Every staff person I encountered was friendly and polite!

I wondered about the services at Stanton Optical since they opened in Greenville. I am a faithful Lenscrafter customer, but my brother (new to the area) was in need of glasses so I sent him there for the 2 for $69 special. Always a catch, (which wasn't fully explained to him), buy your exam $45 and have it deducted from you glasses purchase. He came home with a $45 bill no glasses and told to come back and spend additional funds for the glasses. I called 4 times to the office to speak anyone for clarification, twice hit option to speak to someone, it rang and disconnected. Called and spoke with a human explaining I wanted to leave my information for a return call from the manager. Another sibling went to the store and called me and put the person on the phone. She also said a manager would call. No call. The lack of customer service is astounding. I see now why there are NO positive reviews about Greenville Stanton on Yelp. I don't see any rectifying this situation with the lack of urgency on management's part to return an upset customer's call versus trying to find a solution to their problem. Anyone representing Stanton corporate, please feel free to dissuade these feelings via email. Anyone out there thinking about service here, I suggest you read all of Yelp's reviews. read more

Having worked retail for eight years, I don't typically believe in giving someone a bad review. But I've had an ongoing unresolved issue with Stanton for three months now and I am officially fed up with them. My boyfriend comes to this location and I'm currently living between Greenville and Columbia. He told me how quick and convenient they were and I hadn't been able to make it to my usual eye Dr for my annual checkup and contact order. I went in December and the exam was easy and the order process was easy, however when I came to pick up my contact order the measurement was wrong. When I brought this to their attention, they said they would fix it and order me the correct ones and would contact me when they came in. I travel between columbia and Greenville quite often so it was no problem at the time. However, I didn't hear from them for a month about my order so I decided to call and check. They seemed to have no idea what I was talking about and I had to explain to multiple people what was going on, that the order I picked up was not right and I was waiting on the right ones. They finally figured it out and said they had some trials waiting on me and were going to make sure they were right before they re-ordered the whole supply. The next time I was in town, I stopped by and picked them up and it wasn't until I got back to Columbia that I opened the package and realized that this order was the completely wrong order. They weren't even the right brand. I called and told them this. And they said "I don't know why you got those, we have a bag here with your name on it." And they read everything off and it was the right thing. So I asked them to ship them to me as I wouldn't be back in Greenville for about a month. A week later I get a call basically telling me they won't mail them and that I need to move my business the Columbia location. I never had a chance to make it to the Columbia location because I am never on that side of town and it was inconvenient for me to go there. So now it's March and I find myself back in Greenville for the week and decide to stop by to see if they still have my contacts here. And the order is still wrong. And they tell me that they already spoke with the Columbia location and told them to order them for me and they should be there waiting on me. I haven't spoken to anyone at the Columbia location. No one notified me of this. And I still have an entire six month supply of contacts that are the wrong size that still need to be replaced. I've been wearing the same old contacts for nearly four months because of this. There is a clear lack of communication between employees as well as with clients at this facility. When/if my issue is resolved with them, I will never do business with Stanton again. read more

We had Stacy as customer service and she did a great job. Couldn't have been more pleasant and helpful. It's a long process but it was worth it. Recommendation though, they price match with Costco. When you go to buy make sure they don't upsell you as they're encouraged to do this as sales people for antiquing and Extras where they nickel and dime you. I was able to catch it and completely match the Costco price which includes all that. So because she was so willing to also work with me when the optometrist did a contacts exam and I only needed a eye exam, I appreciated how she discounted it to reflect that. After all it was only fair. I could have made a fuss but she made it right. Eyeglass exam 45, contact lens exam 89 read more

My optometrist died over a year ago and I needed to find another eye doctor for the doors were closed and no referral to another doctor was given. I recently broke the frame on my progressive lens and needed a new pair of glasses for work. I go to Stanton Optical near my home and decided to go forward with an eye exam since it has been over a year. I am in the customer service business and pride my myself on giving people my name and/or shaking their hand when I meet someone for the first time. I interacted with 5 different people, 3 of them did not offer their name at least nor a handshake. It was only after speaking with Dave the Sales Manager when I was offered a name and a handshake. Dave was able to complete my order for new glasses. I sometimes like to have that "warm and fuzzy" feeling that someone cares about me as a customer especially if they expect me to return for future business. Look for some improvements at Stanton Optical. Greg P. Greenville, SC read more

This location helped out with all of my needs in a very attentive way during a crazy time of year (New Years Eve, a Sunday, and the last day of the year to use benefits). Each employee held a patient and positive attitude which was very appreciative given the last minute requests we had as customers. Aubrey saw to ensure every thing we needed got taken care of, which ultimately saved me a lot of money. I will definitely be going back to them for their customer service. read more

It is suppose to be free eye exam but you end up paying for it. They don't tell you that the frames have to have a blue tag to be buy one, get one free until after your glasses are done I paid a co-pay with the insurance co. and also paid a co-pay that they charge. Something is wrong here. The bottom of the glasses had a very shape edge that would cut into your check. When I ask them about it , they told me that it has to be ground and buffed to stop that, but that cost extra. I ask them about my husbands glasses and was told it would cost $189.00. That is 20 dollars higher than Wal-Mart. I would not recommend them to anyone. Seems like there is a catch to everything they do. read more

Although the commercial that runs locally, $69 for 2 complete pairs of eyeglasses and a free exam, I was waiting to see Optometrist and they asked me to go ahead and pick out a couple of frames. I did with friend of mine helping me. I looked on the frame price and it was over $100. I asked a man who works there if the frames were $69. He answered, no, those are 2 for $99. To make a long story short, here is what I was charged: $189 Progressive Lens Dispensing Fee $237 Other Dispensing Fees $18 No Explanation(?) $169 New Frame For a Grand total of....... $613 ?!?!?!? Please be sure you do not fall victim to their HEAVY sales pitch. I WAS EVEN TOLD IF I DIDN'T GET THESE SPECIAL LENSES, I WOULD DAMAGE MY EYESIGHT!!! Total lie according to my regular eye doctor. They used fear as a selling point. I cannot bring myself to pick up the glasses because I might just make a huge scene. I do not recommend this place for anyone that has a budget and is trying to save money. They only say that to get you in the door. read more

This place is a total joke and a scam operation. Their advertised prices are a lie just to get you in the door. What a waste of time. I paid for an eye exam only to find out I'd have to spend a bare minimum of $300 for even their cheapest pair of glasses. Not to mention their sleazy sales people will try to push the most expensive frames on you when you're clearly not interested. I will never set foot in this place again. read more

You get what you pay for. First the eye exam is NOT free if you have insurance. They billed my vision plan as much as any other optometrist for half the service. My doctor was very nice- other staff not so much. The environment was pretty bad- sad to say the restrooms seemed cleaner than the waiting area. There were people in Pjs, house slippers and the waiting area smelled of BO! I was prescribed contacts which they gave me 7 days worth , but it took 3 weeks for them to get my 2 boxes ordered in!!! I could have got the prescription and got the contacts myself online in that amount of time. Then I was sold "smart readers " for up close reading. I put them on before leaving and told the lady I could not see in them- she looked at the prescription and said "sure you can, these are your glasses. So now have a pair of glasses that are useless. Between me and my insurance have spent over 400 and still have to go to another doctor to get corrected. Very disappointed and will not be back. It is a true "bait and switch". Had I looked in Yelp reviews first could have saved myself the trouble and could at least be able to see and kept the $400, plus saved myself 3 hours in that waiting area. So bad- read more

Do not go to Stanton Eye on Woodruff Road if you are even thinking about getting eye glasses. They advertise 2 pair for $89-$99. What a JOKE! $400 later......and not one but 2 different prescriptions and 2 pair of eye glasses later......which By the way, took 1 month to get! It was not a good experience! I will NEVER go back! read more

Awful experience. Still waiting for money back three weeks later now.false advertise mentioned.They put you in progressive glasses so they can charge you $400 plus and then you can't see two weeks once glasses come in.Heard complaints while waiting to try get money back but you have to wait for corporate office to send your money 5/6 weeks ..paid cash.its a scam read more

this is my 2nd review since my first visit there was terrible. this time the exam was better and the manager very nice BUT I STILL CAN'T WEAR THE GLASSES. the bifocal area is literally so small that you can't see the full page of a book or magazine. I have to move the book around or keep moving the glasses up and down. several people who wear glasses regularly tried wearing mine and they couldn't see the full page either. I would just like reading lenses put in the frames I have now. I live over an hour away and I'm sick of going back . read more

ask all the questions be fore you start. they are as devious and misleading as any optical i have ever been to in over 50 years. read the reviews. i'm not alone. read more

On August 8, 2017 I visited the Stanton Optical on Woodruff Rd in Greenville, SC. My prescription had changed slightly and I needed a pair of safety glasses for work. I paid $45 for the prescription and the optical shop matched my employer's safety glasses price for $58 which was very nice. I noticed as I glanced at the prescription that the left eye (which had changed) was recorded at -1.75 which I should have questioned, because I was coming from a -2.75 and that was too great a difference. It's my fault for not questioning the prescription, but I had been so careful during the exam I thought it had to be right. I was told the glasses would be in within 2 days, and after 3 days I couldn't reach anyone locally by phone with multiple attempts so I went to the store. I was then told it would take over 10 business days since they had to be ordered. After it was time I never received a call so called the store, eventually reaching someone who told me they were there. When I came to pick them up the left eye was drastically off, as I was afraid it was going to be. The 'manager' told me with such a drastic prescription change that it may take a few days for my eye to adjust and to wear them through the weekend, and should they still not work, come back on Monday. I wore the glasses through the weekend which was better than having none at all, and by Monday came back. The manager didn't recognize nor remember me so I had to explain the left eye being off and that she asked me to wear them for a few days regardless, so the optometrist retested my eye and found it at -2.50 instead. I was told to leave the glasses and within two days they would be ready. After a few days, unable to reach anyone by phone, I came by the store and was then told it would take over 10 business days again, and I asked for them back to wear them with the wrong prescription since I really needed them for work. They said they would call when the lens came in, and I asked why they didn't call the last time when the glasses came and they checked my phone number to be sure it was on file correctly. Three weeks later, naturally, no call and I eventually reached someone on the phone who told me the lens was in and I came by and had it swapped out on September 21. Mistakes happen and I'm not upset that the prescription was recorded wrong initially, but I don't like how Stanton doesn't answer the phone (except at the national line) and doesn't call the customer when their product arrives. It makes it very difficult because you have to visit the store to ask and makes it take longer to receive your product, and it also wastes gas. I don't like being told initially that it would take "two days" to receive something I need, and then finding out it's closer to three weeks. I don't feel like that's appropriate customer service. The prices were very good and the people working there were very friendly, but I will not be back. I would rather pay more and go somewhere customers are better communicated with. It should not have taken 44 days to receive a working pair of glasses, and 6 trips to the store. After sending this review, I was offered a $75 store credit which I've declined. read more

Everyone was so nice except when they told me not to eat my candy bar. My eye exam done by Dr Desai was very through and she smelled nice. The glasses do have very weird brand names. It is really cold in there. SO COLD. I would bring my own heater if I went back. Also they have a technology glasses section but they don't have the google glasses, what a waste of time. read more

WATCH OUT !!! Bait and switch. I went in the door asking about the 2 pair for $99.00 with the "FREE" eye exam special in 20" letters on the outside, and expecting some tack on for progressive lenses. They always charge extra for that, which is already a rip-off, but a subject for another discussion. I asked 5 times what was the criteria for the special, and never was answered, the subject was quickly changed. I got the "FREE" eye exam for which they charged me $45.00, and stated it would be refunded on the glasses deal. I picked out my frames and the price was $341.00, after tax, hard / coat lens + frame warranty, etc. So, I looked closer at the bill to see where I got a "FREE" eye exam, or refund thereof. I found that on the second pair of glasses that were already "FREE" they stuck on a $45.00 credit. How is that "FREE"? I bit the bullet and paid $391.00 total on my card. To be fair, the last time I got glasses at Lens Crafters it was more for the one pair but not much, and I had Transitions ®. Maybe they are cheaper than Lens Crafters, but I left with a bad taste in my mouth. DCW, Duncan, SC read more

If I could do a minus I would. My lenses is still not right even after three times returning. Don't go here. It's the worst place I have ever been. I've been wearing glasses for 30 years. The lenses are the worst quality you can get. Your better off going to Walmart. read more

My first and last visit to this place. Drove 50 miles to get my glasses from them and when I received the glasses they were made wrong, so drove back 50 miles and they were suppose to mail the glasses to me. After almost a month I called and they were at the store because they forgot to mail them. Wait another 2 weeks and called and after a 30 minutes hold time they found the glasses and said they would mail to me again. NO WAY!!! Refund please. read more

I struggle to even give this business 1 star. I visited last week and got glasses which were fine, but I am appalled that an optician would access my private medical records to get my cell phone number and text me about a personal matter. I am also disturbed by the response I received when I expressed my concern to Stanton corporately. They have lost my business forever. read more

This location did not even deserve one star. When I say this, know that I would never lie, and I am a very intelligent young woman and know what words mean when they are said. I went to Stanton Optical on July 21 for an eye exam, their doctor, Steven Hovet is an older white guy with glasses, looks like he's had a stroke or something, and towards the end of my eye exam, asked me if he could touch my breasts. You read that right. And after he did so, and I said "No" he said "Well I would love to. They're very nice." Those words, in that order. Right hand to God almighty. So I reported it to a manager. Got two pairs of glasses for a discount (btw, the 2 pairs for $69 advertisement is a joke I saw before my discount AND after using insurance I would've still been paying $200+). I go to pick up my glasses 2 weeks later (today) this man is STILL working there! And the tech who was there the day of the incident tells me "You know, he does still work here, and maybe he meant he 'hopes' he 'doesn't touch them' because of his condition you know. Maybe you misunderstood?" If I was not a whole civilized human being she would have been slapped. Anyway, sure. Go to Stanton Optical on woodruff road so your daughters can be molested and/or sexually harassed by Dr Steven Hovet. I've pressed charges against Mr. Hovet, and I will now be pursuing Stanton Optical as a whole. Because they hire and protect perverts who find it alright to casually ask women to touch their breasts, and then just as casually, lie about it. read more

This was by far the worse experience I had going to Stanton Optical. Prior to even going there or scheduling an appointment. I asked the person over and over again if they accepted my insurance to keep me from paying out of pocket expenses. She insured me that they took my insurance and everything would be ok for me to schedule. Upon arrival they couldn't verify my insurance which was a red flag to leave and go somewhere else. Initially they tried charging me $900 for 2 pair of progressive lenses/frames with my out of pocket expense being $450.00. I asked the fitting tech to take one pair off and just charge me for one. One pair was still 460 with my out of pocket expense $220. I asked what about your special that you have for 2 apir of glasses and exam for $69.00. That was bogus and false advertisement. The $69.00 would only cover the exam and the most ugliest pair of glasses they could offer any one. During my fitting for the frames and glasses the tech was walking around with her baby and kept apologizing for having him there as her husband was in the back getting an exam. Had I know they wasn't in network I would have NEVER gone there. read more

There is so much incompetence at this business that I don't even know where to begin. First, after I signed in, the receptionist kept calling me Kelly and treating me as a walk-in. My name is not Kelly, and I had a scheduled appointment. The eye doctor gave me an exam and then gave me a trial pair of multi vision contacts without ever having me read anything close up. The near vision prescription was way too strong, and I couldn't read a thing. I had to go back the next day and have another exam. There was still no professional chart for testing my close vision. This other doctor just asked me to read something on my phone, and he based the whole prescription on last year's boxes which I had brought in. Eight days later I got a call that my contacts were ready. When I arrived they tried to charge me for the 4 boxes even though I had paid when I ordered. Also, there were only 2 boxes in the bag! The next week I got a call that my order was ready. I thought this meant the other 2 boxes were in, but we were out of town, so I couldn't pick them up. Today I got another automated call stating that my order was ready. I asked my husband to pick them up on his way home. He just called ... they can't find the order. I will never go back to this place. read more

This place was horrible. Made an appointment online for 11:30am and gave my insurance information. I checked in and at 12:45pm I was called back to see the Doctor. He was a very nice guy. I checked out and paid my 45.00. Afterwards I was put on the list to speak to someone about picking out the frames. The lady said that the frames were buy one get one free but when I asked about my insurance they said they didn't even know I had insurance. Then the lady said it would be cheaper not to file insurance and then submit it afterwards and have them repay me. I got the feeling something was up but I let her continue. She asked me if I wanted scratch resistance and I told her that I would only be using the glasses for driving she told me that with the prescription I needed to wear them all the time. I politely told her that's not what the doctor just told me and she began to argue with me. At that point I informed her that he's the one with the medical degree and that I would not be purchasing anything from her. Would not recommend at all! read more

My best friend purchased very stylish glasses from a new store in Greenville, Stanton Optical, they looked great and she could finally see. She has had issues with other stores in the past. She suggested I go there so I did. The lady that worked with my friend, Sara or Sarah, not certain on the spelling, was not working so I worked with Megan. I did not have the same experience as my friend and in fact did not buy anything. I expected they would explain my options based on my prescription and help me find a frame that looked good on me as well as giving me the best vision. My expectation was way off. The employee did not know much at all and failed to answer any of my questions in a way I could understand. I am not an optician but did teach middle school science for several years so I do have some understanding of the basics of how things are. This person had no skill at all and in fact became rude as I tried to get answers. I left when she excused herself to find someone. I hoped for the experience my friend shared and wish I had waited until another day. Stanton, please hire qualified people to assist your guest, glasses are important and for many they are an expensive purchase. I suggest if you have to shop there ask for the most qualified employee or a manager from the start. read more

I was able to get an appointment for an eye exam the same day I called (09/11/15), so thumbs up for that! Dr. Raymond Forehand and his staff were very professional and proficient. I was in and out of there in a very short time. I was then sent to pick out frames and I was pleased that there was a wide selection to choose from. After trying on several pairs, I was able to find a pair that I like. There was a bit of a wait before I was able to meet with a technician and order my glasses. There were only two employees on the floor, one assisting customers with picking up their orders and Sarah, the employee who was assisting customers with placing orders. Even though some customers were getting antsy because they were having to wait (I have found patience to be lacking in today's society), the wait time wasn't extremely long, Sarah was very professional, calm, and delightful and she immediately apologized for the delay and stated they were short handed at the moment (great customer service there). Because of my prescription, I was not able to take advantage of the "two for" special; however, I was able to purchase a single pair of glasses that was within my budget. Sarah told me that because my lenses had to be sent to the lab, it would take about two weeks for them to be returned. Even though I need my glasses a lot sooner than that, I appreciate her honesty. If management reads this review, I hope they appreciate Sarah and recognize her for the valued employee that she is and that they will strive to keep her. read more