Double thumbs up with customer service with the staff at the Stanton Optical in Roseville, CA. Always book my appointments ahead of time, but even with no appointment, they got me started on the eye exam right away! A huge Shout out to Piero for being professional and helpful! Still going back soon for my summer Rx shades read more

Stanton Optical - STANTON OPTICAL - Optometrists Near Me - Roseville, California

I have never experienced such poor communication and disorganization from an optical store. In February, I went to Stanton Optical to use my warranty to replace both my frames and lenses. The employee helping me told me she needed approval before submitting the warranty claim and that I would have to pay a percentage of the original cost of my glasses. She said she would call me as soon as the approval came through so I could come in and pay. A week went by with no call. I stopped by the store, and she said she was still waiting for approval and would contact me as soon as she heard back. Another week passed with no communication. I finally called the number listed for the store, only to reach a call center. The representative told me something completely different. He said I didn't owe anything, my warranty claim had already been processed, and my glasses had already been ordered. At that point I had no idea who to believe because the store and the call center were giving me completely different information. I didn't hear anything until May, when I received a notification that my glasses were ready. When I arrived to pick them up, the store couldn't even find them. After searching, they realized they had only received replacement lenses instead of both the frames and lenses that I had requested. They then tried to fit the new lenses into my existing frames, couldn't get them to fit, and had to reshape the lenses. When they handed me my glasses, I immediately realized the prescription was completely wrong. I pointed it out, and the employee apologized several times, put my old lenses back into my frames, and assured me that someone would call me the very next day to resolve the issue. That call never came. I was traveling for a while, so I wasn't able to go back immediately. When I finally returned last weekend, I spoke directly with the sales manager. She apologized, promised she would make sure I was contacted, and assured me someone would reach out. Once again, I never received a call. It's now been months since I originally went in for a simple warranty claim, and I still don't have the replacement glasses I was supposed to receive. Every step of this process has involved misinformation, broken promises, and a complete lack of follow-through. I've been told multiple times that someone would call me, and every single time I've been ignored. A warranty is supposed to give customers peace of mind. Instead, this experience has been months of frustration, wasted trips to the store, conflicting information, and zero accountability. If you value your time and expect basic communication, I would strongly recommend looking elsewhere. read more

Five phone calls (their call center screens all calls regardless of the number you call) to simply track a pair of replacement frames. And after 40 minutes they cannot tell me if they can replace my frames. My mistake to counting on them to support me. Back to Costco. Get what you pay for...... read more

I really wish I read the reviews before coming here. My son had his lenses replaced, and when we made the appointment, we were told that they would be same day. However, it took weeks to arrive and then when it did, it was not the right prescription. So fast forward to another couple of weeks, it finally arrived, and he had them for one day before they got scratched. When we placed the order, we told them that we wanted scratch Protection and that did not happen. I just tried calling their customer service and they said that we would have to buy a whole new set of lenses. What a horrible way to treat a customer. Save yourself the headache and go somewhere else. read more

I just walked into Stanton Optical with no appointment (customers in seats) asking if they could fix my 5+ year old glasses. Without hesitation they took amazing care of me with excellent customer service and accommodations. A very nice lady and young gentleman fixed, cleaned and returned my glasses to me and told me about their discounts for me for the future. I left thinking "you don't get that kind of service any longer". Thank you for taking the time and giving me your best! It is much appreciated and I will be a return customer! read more

If you have to go here, ask them what size frames you wear before you purchase glasses. They sold me frames that were two sizes too small and I experienced terrible headaches. They didn't even measure or ask what size I was when I originally purchased the glasses. read more

I normally go to Costco, but I thought I would try Stanton because they advertise that it was a quick turnaround for a prescription lenses. I will never step in that building again. When I walked in, there were several displays of glasses and people walking around looking. There were two customer service desk, one on the side and one in the back. I stood in line at the one on the side. I was second in line. Every once in a while an associate would walk by and say I will be right with you. I waited there for 25 minutes and in that time people were constantly cutting in front of me, asking the clerk of question. I fully expected the staff to say she's next, but that never happened. This place was so disorganized that I have ways. Don't mind that people were cutting in front because everyone there was frustrated. The staff was of no assistance whatsoever. When I finally got up to my turn, I asked the clerk is there a number system or anything and she told me no. I gave her my prescription and asked what the turnaround time would be. It was not the advertised quick turnaround instead it would be two weeks. Twice as long as the Costco turnaround. I took my prescription to Costco, grabbed a number there and was served within a minute of grabbing a number. Found some glasses placed my order in. It arrived in four business days. I got a text from Costco with my code and pick my glasses up in my locker. At Stanton if it was so hard to get service as a new customer, I made the conscientious decision that if I did place an order, I would only be again frustrated when I returned to pick up the glasses by the lack of organization and efficiency in this store. It really wasn't so much the clerks problem. The problems at this place start at the top. I'm sure the clerks were just as frustrated as everyone else in that building. read more

The office was dirty. Definitely wasn't a welcoming environment. Paid out of pocket the most I've ever had to going to an eye exam. Will not be going back. read more

If you want the worst customer experience this is the place to buy. First the eye exams gave different results. 2nd top of the line transition lens glasses were terrible. Couldnt see straight without eye stress. 3rd The high end sun glasses started coming out of the frame and they did not repair or resolve that wanted to charge more and said you need lens warranty( what!!!) to repair. AVOID STANTON AND THIS LOCATION AT ANY COST. Terrible service. I paid almost $1200 for the glasses and this is the result. Their manager is not available and you got to run around. The counter person is not helpful. Get Costco or others not this read more

Stanton Optical - Optometrists Near Me - Roseville, California

Piero was nothing but professional. I feel like any complaints are from long time boomers. Thank you Stanton :-)

I was really in need of glasses, this place was the closest to me so I decided to try it. I can say this is definitely the best place I've been to. Very friendly staff and the glasses are amazing prices! I got two for the price of one which is pretty amazing! Bita helped me and I definitely recommend her, she was very kind and helpful, she made the whole situation a lot less stressful! read more

Excellent service by store manager Michael. Helped with every process of ordering contacts and glasses. He assisted in all aspects of picking correct glasses and contacts. Definitely great service at this location!! They have great choices and options. read more

Stanton Optical - Great deals for October 2022 - Optometrists Near Me - Roseville, California

My family has been going here your years but we are now done. In August my teenager went in for her yearly exam (virtual optometrist) and was told there was an issue with her eyes and needed to see the in person optometrist. They go back see the optometrist and was told a severe eye issue and will need special contacts that will help correct the issue, and if not corrected she will lose her vision. They also said tell her primary in the new year and get a referral. Primary needs there report and after that battle we get it and it says her eyes are healthy! Leave messages and emails.... They promised the optometrist would call us back to explain and it's been over a month and nothing. Today go to the EYEcenter in Rocklin and full exam and NOTHING is wrong with her eyes! My daughter cried.. In front of the optometrist at the EYEcenter hearing she wasn't losing her vision. How can you guys be so heartless and tell a teenager she is losing her vision and it's all a LIE?!!! There is special karma coming to people who are cruel to kids. Your office is a flipping disaster, doesn't matter what day, what time and you will be there for hours. I have dealt with it. I have dealt with one of the employees charging me for a glasses feature that they never added to the order. THIS THOUGH? final straw. This time you messed with my kid. This time you made my kid cry thinking she was losing her vision!! The day I see this location close is the day I will celebrate. You are cruel, heartless people. Especially the optometrist but entire location needs to close read more

This location is sooo much better than the one in Stockton in pacific the service is very welcoming and friendly

I went to Stanton Optical on 10/4/24. I needed glasses quickly for my trip to South Lake Tahoe. I was given excellent customer service by Pieora. He helped me with selecting my frames, setting up my VSP Platinum Account and went above and beyond, by getting them to me on the following day. Their machine was down, so they went to another location to get them done. Pieora was kind, and enjoyable to talk to. I'm thankful for everyone's help! I highly recommend them. I'll be back! read more

Unfortunately it was a horrible experience!! I have been a customer here for over 5 years And today they Failed me very bad Could Not get my contacts correct I went thru 3 pairs and still not right I asked my f they could look up my chart to see what I had before and that was a problem Sad read more

The last time I had an eye exam there, the prescription was wrong. I had the glasses made and they were wrong, of course. I had to have an exam somewhere else and remake the glasses. Their ad for 2 pairs for $79 is not true and made in one day is a lie too! I will never go there again!!! read more

Service date 1/4/2025 A few months ago my teenage son was given the news his vision needs correction. He was not thrilled with this development and was a reluctant shopper for frames. After much prodding, my son sorted through the many Stanton options and found a suitable pair. Demetrius assisted us with the rest of the transaction. He had the glasses ready quite fast at a fair price. Extremely thankful to stay under budget since I was paying out of pocket and money is tight. As soon as we left the store, my son put the glasses on and was shocked at how better things looked. He instantly went from reluctant to very pleased with this purchase. Grateful the my son will be able to bring his glasses to school after the long winter break. Thank you so much Demetrius for assisting this Mom and son!!! I will definitely return when either of us need new glasses. read more

Stanton Optical is a rip off. They advertise " buy one get one" for $79.00 with free eye exam. I had my eye exam and paid $80.00 for a pair of glasses. when I asked them abut 2nd pair, they said I had to pay extra. I agreed for one pair I was told that the glasses would be ready in 2 weeks. When I called them after 2 weeks , they told me that it'll take another couple of days. I called them again after 3 days, they again told me again that it'll take another couple of days. Finally 1 month later they texted me that the glasses were ready . When I went to pick up the glasses, and put them on to check it out, there was no difference in my vision. I told the employee and she agreed for a re-test of my eyes. This time my result of prescription was different. I was told that this would take 2 weeks for the new glasses. I needed the glasses today so I asked for the refund so I can get it made somewhere else. I was told that I would be refunded with $55.00 only and the $25.00 would be deducted for the service. With the glasses arriving in 1 month instead of 2 weeks , and , not having the right prescription, with their mistake, I should have been refunded the full amount. I WOULD NOT RECOMMEND ANYONE TO VISIT STANTON OPTICAL read more

I have been to many optical places and have always felt that they only cared about the "sale". Then, I went to Stanton Optical. Wow!! What a difference. Piero, the manager, was so fantastic!! He is above and beyond the BEST in service and professionalism. I never felt pressured to buy anything. And I am going to buy two pairs of glasses!! This is by far the best optical in town!! read more

These guys always take great care of me and are very helpful. The new Manager Micheal was extra kind and helped me solve an important insurance claim. And his staff are awesome too! Symporia was a great help also! I've always enjoyed coming in there over the years and getting all my optical needs met. Keep up the great work team! James St. read more

Demetrius helped me find glasses. He made the experience fun and even asked a colleague to come over and tell me their opinion on which glasses looked the best on me for my face shape! I didn't feel rushed. I felt like they really cared that I got the glasses I wanted and what features I needed. I highly recommend Demetrius. read more

I want to give my upmost appreciation to one of your associate Anthony who I say that gave me satisfaction customer service for a long time. His knowledge and his professionalism and his great customer services proves to me he will be a great asset to Stanton Optical. I had a great experience with associate Anthony and I do recommend to everyone, asked for his Assistance. Kudos to Anthony! read more

Stanton Optical - My glasses - Optometrists Near Me - Roseville, California

What a joke! waited 3 months. they sent us to a specialist who did not take his ins. or cash. we waited over month for the appt. at the specialist. had to find another doc. found one and it was nothing. went back and and gave the specialist prescription and weeks later no calls to say they were ready. went to pick them up and they lost one pair and the sun glasses were missing the nose parts. they said to go on amazon to get the parts!!!! THE GLASSES HAVE THE WRONG PERCRIPTION!! What a JOKE!! BAD SERVICE INCOMPENTANT /NEVER AGAIN!! ANYONE ELSE BEWARE! read more

Stanton Optical - Optometrists Near Me - Roseville, California

(Review made during COVID-19 period of essential business operation only) I made the mistake of going to Stanton Optical today. An appointment for 3:45 PM. It is now 4:27 and I am still on one of these uncomfortable steel benches. If it was not for this pandemic I would have gone anywhere else. Not only are staff very dry and unfriendly, but the place is kind of clustered and messy. Probably the worst experience I've had at an optometrist so far. Additionally, I'm over here fasting for Ramadan and these guys are getting Cheesecake Factory delivered here, leaving their lunch door room open for all the odors to fill the waiting areas. Oh! And FYI, they are doing all this through tele-Health (Skype/zoom) you do not get a 1 on 1 with an actual optometrist. You agree to that when you sign the oily iPad for terms and agreements AFTER YOU MADE AN APPOINTMENT. On some sleazy snake oil salesman hype. I will never come here again. STANTON OPTICAL: Do not offer appointments just to lock patients in. I would have came later had you told me 3:45 was not gonna work. Also, the eyewear selection is super sad here. I just need my prescription to buy my stuff online, y'all are too much . Update: Hey guys, they refused my service after going through the entire examination it's all good I didn't wanna pay for that half-given service anyways. I guess take everything I say with a grain of salt? Ultimately, their loss! I also emailed them, see their response to this review below...waiting to hear back from someone. They respond to all the reviews obviously to improve their online image. Take your business down the street to Stanford Ranch Optometry. The difference is night and day. read more

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Patrina was absolutely AWESOME! She was attentive to my boyfriend and I right away. She was extremely helpful in helping us choose lenses and also got us a SCREAMING DEAL on two pairs. She was also super funny and fun to hang out with while we were checking out with her. Our go to gal now! Patrina, you're a goddamn rockstar! Thank you read more

Stanton Optical - Optometrists Near Me - Roseville, California

I am very disappointed that I can only select a single star. There should be a -4 and that's what I would choose. Three weeks ago I made an appointment with this company. The appointment scheduler told me 6:45 PM would be great. I show up and there's a sign on the door saying they close at 7 PM. That struck me as odd because I've never had an eye exam or an eyeglass fitting in under 15 minutes. I entered and the receptionist was pleasant. I went to the back where I should've been escorted into an eye exam room and was told that my eye exam would be virtual because the doctor "leaves at a certain time. " I asked how that was possible? I was told "You know, they put the machine to your eyes and they go 1,2,1, 2- the usual." No, that is ridiculous! I did not order a baked potato with sour cream and, "you know, the usual." I'm talking about my vision, which should be of the utmost importance to them since that's the business they are in. Not only was that information delivered in the most nonchalant manner possible, but also came with attitude, as if I made the error in scheduling. I said calmly, "just cancel my appointment" and I left. The receptionist was very empathic and tried to be of service. I appreciate her. Be forewarned, your eyes are extremely important. If the company that's in place to help you ensure they are working well behaves like this, go somewhere else. I deserve better than this in exchange for my money; my time; my patronage, and my good recommendation. Suffice to say they did not and will not ever experience community with me. If you are wise they won't see you either! read more

Had to go in to get some new frames for my glasses because my dog seems to like how they tasted. Also, I had to bring in the sunglasses I got from Stanton because the nose piece fell off. When I got there, I was greeted professionally and politely, sat down, and they gave me a new pair of frames at no cost and replaced my nose piece at no cost. Very friendly staff and very polite. I would recommend them to anybody! read more

Received excellent service from Kalyia and Louis. Came for an exam which was quick and painless. The exam was done via telemedicine and i ended up opting to buy contacts and glasses elsewhere to save money. But for the price it was just what i needed. read more

The staff here are wonderful and easy to work with. They have great deals on frames and lenses. I highly suggest you visit them. I have utilitzed their services in SoCal and NorCal. I will continue to go back! read more

I ordered 2 pairs of glasses on 5/13/2024. One was ready to pick up in 3 weeks. The other, it's been 2 and half months, no nothing I haven't heard anything. I called 4 times, nobody told me why. Also I visited the Roseville store twice to ask why, they promised somebody will call, nobody did. Their status tracking system means nothing, ready to pick-up date just moves 1 week. read more

Got here on time for my appointment and had to wait for over an hour, so did 3 other ladies sitting with us. The receptionist didn't give us any updates about what was going on, and didn't even apologize for the wait. And the lady next to us said she came here last night for an appointment, and when she showed up (on time) was told that the receptionist had left and wasn't coming back. Do not come here unless you want to deal with a rude receptionist in the eye exam room. All the other employees were kind. read more

I was in NEED of a replacement pair of glasses December 22nd! Went to have a eye exam that was NOT with a Doctor. It was conducted by a remote AI Doctor! Didn't even know it could be done! Decided to get contacts since they could get them faster!!! Today is JANUARY 9th just got off the phone with Stanton and they could NOT give me an update! So I now get to wait for the store to call within 48 HOURS! Temporary contacts have already expired and I still can't see!!!! I was quoted a 3 day turnaround and to my calendar it been 3 WEEKS. Still waiting... no apologies and no attempt to keep me updated! You make the decision, as for me NEVER AGAIN! Worse customer service from beginning to END! WOW read more

Spent over $930.00 on three pairs of glasses. One was ordered wrong thus causing me to wait another 2 weeks to wait so it will be a month total before I get this one pair of glasses. One pair I picked up last week the lense fell out I am here waiting for about 15 mins to have them fix it. This location is so disorganized and poorly run. Wish I would have went somewhere else. read more

I went to another eye glass place and they told me it would take 2 weeks to get them. I needed them now to drive, so I went to Stanton Optical Roseville and I was greeted by Michael Chmelar. His service is impeccable, friendly, helpful. I ended up getting my glasses within 2 hours!!! I will never go anywhere but there from now on! Michael is definitely a keeper and I so appreciate the service I received, thank you!!!!!! read more

The place is good! I've been getting contact lenses for over 2 years here. Professional manager did everything quick

I came in for contacts tonight and had to bring my two young boys with me ( they can be a lot sometimes) . I had my appointment quickly , everything was smooth in sailing . The young girl helping me recommended a new brand of contacts ( I had worn the same one for YEARS) and I LOVED them, she was so helpful and kind and didn't make me feel like my kiddos were a burden . Due to my own error my insurance wasn't in network here ( 100% my misunderstanding!) . I ended up not getting contacts through them but will 150% be back for a new pair of glasses. They should have been annoyed with me being the last appointment of the day , they should have been annoyed I didn't get my contacts with them instead they were kind and helpful. I feel terrible I can't remember the name of the woman helping me but she is awesome! read more

Excellent customer service! I love my contacts and Bailey helped me so much during my purchase. I am staying loyal to this store for sure.

If I could give them no stars I would. I just got off the phone with a gentleman who claims he's the manager of the galleria location... I believe he said his name was Xavier and I had signed up for a club to get a free exam and I was not told that there was an expiration date for the free exam so essentially I just gave them a $20 tip for no reason and he said that the receipt states that there is an expiration, however I explained to him that I was verbally told that there was no expiration by the lady who pushed the club on me in the first place and his response was "it clearly says it on your receipt" He was extremely rude and unprofessional and this was the third person that I have been transferred to with this issue. He told me that he was not going to give me a free exam and I stated that I was not looking necessarily for a free exam I just wanted to make it right since I paid them $20 for a service I never received even if he could do a promotional price or a discount on the exam and he said "...not unless I was willing to purchase contacts from them but it would not make sense because they charge $150 a box for the air optix colors and it would be cheaper elsewhere" he didn't even look up the price he was guessing $150 per box and even told me I'm not going to give you a free exam to go elsewhere. I cannot believe how rude they have become and it's all about the money not being fair or making things right or listening or helping the customer. I'd rather go to the place that I went to recently and pay them $120 for their exam as they at least listen and try to help. The only reason I didn't return to Stanton optical was because my new place accepted my vision insurance until recently. Thank you for taking a $20 tip from me and not offering a service as you promised Stanton Optical and thank you for how rude and short you were on the phone with me Xavier. I've been a manager for many years and I've never treated anyone so poorly, let alone try to make things right. Even offering $10 off of the exam was out of the question. I asked, he laughed. Update 1/4/2020 They asked me to call back so they could help resolve this and I was transferred to Xavier again who told me that it's an automated response to my Yelp review and there's nothing they would do to help me or rectify the situation. So thank you for wasting my time as I was on hold for nothing. Way to go with your customer service super disappointed in you. read more

Eh went in there for the 2 pair of glasses for $70 and that only comes with a select number of glasses to choose from maybe like 30 and they're not the best honestly. Out of style and old looking. So that left me with their other choices which turns out to be buy any frame get one free but that leaves you paying for 2 pair of lenses. They instantly give you the most expensive ones and it came out to be 470$ with on frame being like 100$ that's crazy when I came in for an70$ deal. And I felt very pressed like when I kept asking questions about the price. Turns out if I'd get one pair it would be the same prices as the buy one get one which makes no sense because your paying for two pairs of lenses. Ended up doing it with the cheapest lenses total came out to 350$. When I received my glasses they didn't even come in a case or nothing and they were dirty covered in dust idk from what maybe from the lense process smh. One month later and one of my pairs had a screw loose and I lost one of the lenses. Second pair had a little piece of the frame come off so they're lopsided now. Real nice. Do not recommend. Go to lens crafters or freaking Walmart honestly. What a joke. read more