I visited your store in Jupiter Fl today and have a bitter taste in my mouth. First, the sales manager, Beth Hebert gave me a very good price for 2 pairs and a free eye exam, She treated me very well and gave me a time to have my eyes checked, I then called to change my time and the jerk who talked with me would not honor the appointment. He said anyone over the age of 80 could not have this deal. I am 82 years of age and cannot accept this treatment. i DO NOT UNDERSTAND! My age and good health should allow me better treatment, I believe this to be elder abuse. Please have this explain to me by someone in charge. The Jupiter store has my name and address and phone number. read more

NEVER GO TO STANTON OPTICAL. STAY AWAY. WORST "EYE DOCTOR" VISIT EVER!!!!! One star because Yelp won't allow ZERO STARS!!! Being new to the area, I went to Stanton Optical - should have read Yelp first! My bad. When I'm called back, I go in to an exam room with a young man and an older lady - no one introduced themselves. Put my purse on the counter. Counter has all kinds of water spots on it - at 9 am on a Monday. The lady was new and had forgotten to do the first part where you look at the red farmhouse and then they put the puff of air in your eye. Okay. It's her first day. No worries. They take me to a second room for that. Same thing with this counter. That's done and I go back in the room with this man who I think is the doctor. So I start to tell him about my eye concerns. He tells me I'll get a chance in a few minutes. Okay. No worries. Then he can't get the system to work and some other man pops up on a video screen in the room for another patient. He is told to wait. I'm assuming he's doing some sort of consult - no one has explained him to me. They said the patient's full name several times with me in the room. The guy on the screen is just waiting there. It's awkward. So then I go back out to the waiting room and a few minutes later, they call me back. Now, I'm in a third room and the countertop in this third location ALSO has lots of water spots on it. Makes me feel like the place is nasty. No one has explained why I have to keep going back to the waiting room every few minutes. 30+ years of eye doctors. This is a first. Anyway, the man and a different assistant leave and I'm alone with a woman ON THE TV SCREEN doing my "is this better or is this better?" No one explained to me who this woman is or what she is there for. No one had asked me about my near or far vision. Or my need for bifocals. No one has looked at my other glasses. No one has asked if I have questions or issues. So when she is done, I start to tell her I have a really hard time seeing at night. She stops me and says the in-person guy will do that. Except the woman assistant comes in and I start to ask her when I can talk about that stuff with a doctor. She asks if I put it down on the intake form. No. The intake form did not ask about that. She was shocked that I would want to talk to a - get this - eye doctor. She was flustered and didn't know what to do. This was NOT the new lady. I was sent BACK to the waiting room !!!!! A THIRD TIME!!!!!!! I left there. In TEARS!!!! Frustrated. Treated like cattle. No one had the decency to introduce themselves to me. No one had the decency to explain the process to me. I needed to see an eye doctor and instead, I was treated like a board game piece. That's 70 minutes of my life I'll. Never get back. NEVER GO TO STANTON OPTICAL!!!!!!!! read more

I was very disappointed in the older lady that took care of me for glasses. When they came in she had my bifocals up in my line if sight up high. Proceeded several times to tell me it was my fault. That the law states that she must measure them a certain way. That if I didn't like it then it was my responsibility to tell her to measure it differently. I don't work there I know nothing about glasses except I've been wearing bifocals for almost 20 years. Never have I gotten bifocals like those. She was very rude to me kept saying it was my fault. Now have to wait 2 more weeks to see if there right. Told me when I get them they will look stupid because they won't be done correctly so it's all my fault. You need to reprimand her and teach her how to do her job. read more

I had a wonderful experience here. I just saw Kate Geiger at this location. I was very late for my appointment but she was still able to work with me and meet my needs. She was able to assist me with everything I needed. I highly recommend her services. read more

They reel you in with the 2 pair for 69.95 offer, then you walk out paying no less than $200. I had a Groupon for $150 off, got a pair of frames that were 29.95, and still ended up paying $93! It was actually $7 more than a more reputable optometrist I had gone to in the past. I thought I'd give it a try since I didn't currently have insurance, never again! read more

This place is a joke. They tell you it will be 10-14 days before your glasses will be ready due to Covid-19 and it has been 17 days and my wife's glasses just came in today and mine are still not ready. They processed our order at the store at the same time, took our money ahead of time and sent them off to be done at the same time but yet they can't send them back at the same time. It was a good thing I called again this morning before we left the house just to make sure before we made a 20 mile trip from the country to the store because mine hadn't come in like they told me from a call I made the day before, so I have been Lied to Twice and the personnel don't really seem to know anything or care so they are little to no help at all. My advice stay away from Stanton optical or go at your own risk. read more

Don't waste your time. My wife and I had appointments at 12 and 12:15. Showed up on time and was told the doctor was running a little late. Waited 15 minutes before being taken to the eye exam area where a young lady was trying to get into the computer. She didn't have the password. Seems like she is just a victim of a wholly irresponsible doctor. Anyway, after nearly an hour of waiting we left and made the 45 minute drive back home. What a waste of our time..... read more

I will never go here again! Booked appointments on 2 separate occasions. Both times, I arrived 10 minutes early and waited over an hour without being seen and ended up leaving. Don't lolligag my time! Unorganised caos! Save your well earned $ and go to a reputable optometrist facility. The glasses selection are less than desirable...their designer selection is laughable. Disgusted with them! read more

If you wear glasses that haven't to be seen your then stay far away from this place! Customer service is horrible, they will not call you to let you know when to pick your glasses up! First set of glasses the prescription was wrong! I have been waiting almost 2 month on glasses that I don't have yet! I will never go back or refer anyone to this horrible place again! read more

We were greeted by friendly staff, direct and personal care and an overwhelming amount of positive energy! Roscoe, Cody, Tim, all the females on the exam side- every single person helped us like we were a close friend. I enjoyed their customer service so much I had to bring them cookies back to say thank you again, even though the service wasn't even for me. Thank you to everyone there for making an unbearable day bearable! read more

This place is a scam, don't waste your money to come here. There's no real doctor here and they exam your eyes through a online video call which i dont think its accurate. read more

I am not satisfied with the way of practicing the visual tests and much less I am satisfied with the results, I feel cheated, I want my money back, They make one see the letters through a mirror that projects a lot of lighting and looks very bright and it is impossible to read the letters and it is for you to go wrong in the exam and refer you to a private clinic, I feel truly cheated with that video exam read more

We (my mother and I) are very understanding of the time that we are living in and were prepared to wait. We sat there patiently, the staff was very nice and apologetic to our wait. We saw the optometrist virtually of course, who was very nice also. By the time I walked back into the waiting room, our prescriptions were all ready being sent over. We picked our frames out and preceeded to our purchase and we on our way. It had been explained that due to Covid-19 our lenses would have to be sent to the store, instead of the one hour wait. That's fine, It's been less then 2 weeks, I have received my contacts, a pair of glasses and I just received notice that the rest are in. So they were worth the wait. read more

The staff at Stanton in Tulsa was great! I was able to get progressive lenses for a favorite pair of frames for 50% off. They did a super job on my glasses. Though busy when I arrived to pickup, all hands came on deck to service folks in a timely manner! I recommend Stanton Optical! Shirley Johnson read more

I called in to get my eyeglass prescription and all I got was the runaround and no answers. After being transferred many times I waited 20 minutes and was hung up on. Twice. Finally called corporate and they're going to email me my prescription, but the technician at the office basically held the number to corporate hostage until I scheduled a new appointment. Yeah right...last year at my appointment the doctor was great but the two glasses for 55 dollars is a SCAM. I paid 265 dollars in total which I could not afford. Will NEVER go back. read more

The eye exam went well.. The next step to pick out the glasses, that was a little long.. I always order two pair of glasses. The young lady that help me could used some more training on the right fit, after waiting tow weeks they call to tell me they are in. I get there I try them on the bifocals was in the wrong spot, they ordered me different lines. The bad part is the other pair was not ready I had to wait another two and half weeks for both pair.. She was a sweet long lady, I did enjoy her. I don't think it should take over a month to get glasses.. I will stick with. Dr. Zoellner. Same day or next.. I wanted to try something different. read more

Zach (GM) was great ,staff was very friendly and helpful. But Stanton your system is jacked up. check in tablet glitchy , Eye doctor who knows what country they were streaming from. (OH!!!! had to put this in here!!! For you freaks talking about Ai being so great this is a good look at the future of service industries LOOKS GREAT but no real substance)- and O- HAIL! ELON MUSK Just a reminder folk cheap or free is not always cheap or free. I get it these kids need jobs and the economy keeps rollin. i dont feel burned but i know the product quality i received was substandard. Paid $170 out of pocket for progressive lenses and branded frames(knock offs??) not sure how much my insurance will be forking over ? $100-200 ? Definitely a place more concerned about revenue than quality service. its a FRANCHISE read more

The younger lady at the front desk was very unwelcoming. She even started filing her nails while talking to a client. She didn't even look up to ask me my name. I don't have anything negative to say other than that. Honestly put me in a bad mood. read more

My daughter had an appointment for contacts today. After going in all the staff was huddled together with no one in the office. They told us to go to the exam office to which we were the only ones. The girl working never looked up once except needing our address again. After taking her back she cane and said she couldn't be seen because she was 12 and not 13. I called customer service TWICE to verify everything and nothing was said. We left and found Dr. Presley and his staff was GREAT! Do NOT go to Stanton Optical! read more

My experience with Stanton Optical was as goofy as their commercials. Beginning positive, I found them to be forwardly questionable. They do not make much effort to hide who they are.... Customer service call for appointment was a local number, routed to who knows where. Said Florida. Similar to trying to translate 'mouthful of marbles Arabic', into English, perhaps. Simply, it was difficult to communicate. Multiple calls proved consistent.. KICKER.... Human eye doctors onsite. Well they do, but just on Weekends. 2/7 of the time, in Tulsa, as I was told. My loved ones eye health is too important to me to justify a two sevenths approach. The eye health failures, blindness, etc.., will be REAL, not VIRTUAL. Now they DID NOT tell this openly, I questioned it out of them. Boy would I have been upset to have shown up to figure it out then, the hard way. I cancelled the appointment, grateful for the cheap lesson. They will tell you, 'you will be seen by and talking to a real doctor', as they tried to convince me....its a TV folks. Is TV rain, real rain??? May as well be WATSON, or some AI program for all I know. Some folks may like the human element and it's errors removed from their care, or the convenience VIRTUAL may provide...but not me, nor mine. read more

This place is awful! Made an appointment for me and my elderly father specifically to see the doctor (as a medical student I know that the telehealth exams are reckless - one of these telehealth doctors at Stanton Optical once missed a cancerous tumor, and I saw a guy pass away on my neurology rotation because of it). The place triple books their appointment slots, so amongst the pandemic and social distancing guidelines the place was packed. Our appointment was at 11:30 and was finally called in at 1:20. Once we were finally taken to the clinic we were told that only telehealth was available for one of the appointments. Also, the 2 pairs for $59 is also a scam.... ended up paying $278 for my father's glasses. read more

YOUR EXAM WILL BE DONE BY A DOCTOR IN INDIA THROUGH A VIDEO FEED! I could barely understand the guy. The prescription he gave me was too strong. I told the tech that it wasn't right as soon as I put my trial contacts in. She asks me if they are on right. I've been wearing contacts since I was 12... I know the difference between the prescription being off and the contact not being put in right. I had to come back on Saturday to see the actual in-house doctor. She was very nice and got my script right. Nobody except the doctor I saw in person acted like they knew what they were doing at all. They don't explain anything to you ahead of time. They shuffle you around a lot and expect you to know where to go without them clearly telling you. The guy on the glasses side was very nice and helpful but didn't really know what he was doing either. I REALLY wish I had not wasted my yearly exam on this place. read more

What a terrible experience!! The only reason I gave this place a shot was because they offered a deal on their website for contacts + exam... only to be looked at like a complete idiot when I asked about it. They just kept brushing it off until I had already paid for an overpriced exam and then wanted to charge me full price for contacts. What was the point? I would have just gone back to my regular eye place. Regardless, the place was extremely unprofessional. The girls in the exam area couldn't get of their phones or pause their loud and inappropriate conversation long enough to help out. No one really seemed to have a clue. No one bothered to sanitize the equipment before or after I used it. The place was just cheap and kinda gross. As I am standing there paying for my overpriced exam. The 'Sales Manager' came over and interrupted my discussion with the front desk girl to tell her it was slow and they needed more business. And then to follow up with telling me the deal online was pretty much worthless and wanted to charge me full price for contacts. One guy did try to step in and help but ended up being a smart ass. So needless to say I did not spend anymore money there and purchased my contacts from my regular place. Would not recommend this place to anyone unless your looking for the used car lot of eyeglasses. read more

This place was the worst!! I made an appointment online the day before and still waited 45 minutes after my appointment time! They had people walk in with no appointment and some how were seen before me. To top that I was told their prices are cheaper than 1-800-contacts so I waited another 45 minutes for the person to tell me the price which was $70 MORE than 1-800-contacts and then they wouldn't even match the price. Biggest waste of my time ever!! read more

Thank you Stanton for making me 2 pairs of glasses that I absolutely LOVE. I like the staff and they made everything perfectly.

The guy behind the counter was unhelpful jerk "assistant manager of the sales" ordered contact lenses and he just barely talked to me. He said they give me call after contacts come but they didn't, so after more then 2 weeks I had to go there and ask. Plus I just wanted to change nose pads for new ones. They took my good screw and used theirs, right now both screw keep falling out 20x a day. I was there 2x to fix it and they didn't change anything read more

It's miss leading on the price. You get a eye examination and 2 frames. The glass is about the same anywhere.

Excellent service! Zach Young went above and beyond with his help, and such a positive person! Always had a smile on his face. Love my glasses! Thank you Zach! Dr. Babette read more

The customer service was awful. There's a young lady working the counter on Saturday, that does not like black people or anyone that's not white. She only greets white people and quickly says "do you have an appointment?", to the not white customers. A gentle man came in to be seen and was told that maybe he should come back at 6pm. Just a few minutes later a white woman came in and was told to wait to be seen. And no she did not have an appointment. You think you will be seen by an optometrist but it's a person in a call center over seas giving you an exam. After the exam, you walk next door where there is no order just madness. There was one young man that works there with very bad acne was very sarcastic when I asked if there was a number system. I will never go back to Stanton optical in Tulsa OK. Very racist staff. read more

Ryan at the Tulsa location was AMAZING!!! He made me feel like a very valued customer. This was my first visit and now I am a loyal customer for life. read more

Would not go back! Should've know when my husband got the wrong prescription put in his glasses but told my daughter to go for their $99 contact special. They are Very unprofessional. Receptionist were talking about how hot a customer was and getting his number out of his chart! . The optometrist made my daughter feel very uncomfortable! read more

Waited almost 2 weeks and they didn't put my transition lenses in. The appointment was a horrible experience and the customer service was even worse! My family will never come back here read more

Idiots! Why schedule an appointment at one time if you're not going to be seen an hour and a half later? It took a week and a half to after that before I got my glasses! read more

I wouldn't even give them a star review. Cheap suits and fast talkers, and poor service. Initially it took me over a month and a half to get a pair of glasses. To call the store you seemingly have to go through some off shore tele company that barely speak English. It took 5 times to even get any communication about my glasses. There is no local number. My lense popped out of the frame and it took 15 minutes to even get to me because as customers come in they take care of them instead of putting priority on the previous customers that were first. Same old story. Could go on and on. But as long as they are happy, that's what counts. Welcome to the pinnacle of American service industry. Make sure the server is happy, not the customer. read more

went in for 2 pair & dr. visit $99. it was $350. & it took 3 weeks to get 1 pair. everytime i call they put me on hold & never came back. not what it says & it's been a month, i only have i pair that cost way to much. read more

Worse customer service ever, and bad quality frames. My husband got two pairs of glasses here, one of them broke within a month of getting them. He still had the other pair so we didn't worried too much. I came into the store to order another frame, they said it would take about a week and that they'll call. They never called, so three weeks later I called them and asked about the frames, they didn't have them and said they would call. Two months later (without having received their call), the other pair of glasses broke so I came into the store to see if they had the frames and told them I had ordered them two months ago, their reply was, "take a seat and wait, we are busy right now (only one person waiting)". I asked them if they could at least check if they had the frames, and the reply I received was, "there's a possibility we do and there's a possibility we don't, you'll have to wait". After being there for an hour, they didn't have the frames, and told me to go to a jewelry shop to get the frames repaired. read more

So I go back to Stanton Optical, for the fourth time. The manger Zack, helped me this time and seemed like he knew what was going on in the optical world. Got my new glasses. As a peace offering they did give me one new pair of glasses for free. Did not reimburse me for four trips over there but, they seem to be finally the right prescription. Not to point fingers, but they send your glasses off to be made, no clue where, but it takes about two weeks to get them back. Other places make them in 1 hour, so will I go back, probably not. billy b. read more

This is SUCH a lying, rip-off type place. I will never go back and I've told my friends to not bother. After telling them my experience, several told me they had already gone and were sorry they went too. "Remote" exam by not even a real doctor, ill fitting glasses, and because it was remote (video) they had to do several exams and still didn't get them right. I tried using my glasses (I stupidly bought several pairs) for several months, and ended up going to a decent 'real' eye doctor. Big difference. Reading online reviews written by actual former employees, I read the company teaches their people to lie to you and say anything you want to hear. I lost a LOT of money there, and I wish I had known they WILL NOT REFUND, so be aware. read more

Gave them a try, but, should have walked out during the exam. The doctor was in a remote location and did the exam via skype. I'm sure that saves them money, but, not a professional way to do business in my opinion when dealing with someone's eyesight. After the exam you go next door to get your glasses. I have to agree with everyone else that a bad experience, this place is a joke. I placed my order, and, returned the next day to pick up my glasses. First the prescription was WAY OFF. I couldn't see anything out of them. Needless to say, NOT HAPPY. They told me that would go back and redo them, and, told me the wrong lenses were used. Went back the next day to pick up my glasses, this time they were worse. At that point I was done. After a bit back and forth with the manager in the store, they told me they would give me my money back. We all agreed that would be the best solution. WELL, when our Credit Card statement arrived, they did give credit for the glasses, but, not for the $59.00 exam. I was told this $59.00 was already credited in the price of the glasses. It wasn't. I did get that amount credited back to my account only after several calls. I wish I had read Yelp reviews before I ever wasted my time. Needless to say, I don't have new glasses, and, I don't have a prescription to take to another optical shop. Just beware, if it sounds to good to be true, it is. read more

We showed up on time, the greeter was nice . Then yhe wheels fell off, we were told someone would be right with us. We waited for 35 minutes waslkjng around, no even acknowledged we were there. Finally we walked out and no surprise no noticed. Never going back to Stanton optical. read more