Called trying to get help with a root canal re treatment (2nd time). Asked for help on pricing as…read morea disabled vet paying out of pocket. Would not even entertain the idea of working with me on pricing.

I went here for my first root canal. I was nervous about it but the staff were so kind and were…read morevery assuring. Dr. Carlson also helped make the experience as painless as possible and was very empathetic. I recommend this office to anyone who needs a root canal!

I have had nothing but positive experiences with OM3. I had all 4 wisdom teeth removed by Dr…read more Altmann and I healed up extremely fast with zero issues. I recently had another tooth extracted by Dr. Wahan and he was also great. Bonus points for his amazing assistant, Lisa. It's always so nice having a caring and compassionate assistant for anxious patients. The front desk ladies are kind and helpful. I definitely recommend this office for oral surgery.

Dr. Brady and his team were amazing. In February, I tripped and did a faceplant on concrete which…read moreresulted in a broken upper jaw bone and pushing back two teeth. I was told that my teeth could be saved and was referred to OM3 a few days later. Dr. Brady explained that he would pull my teeth "back into place" and then put a wire (braces) on them, which was accomplished the same day. During the two months of braces, I had some issues and had to visit other OM3 offices to see Dr. Brady. Every office and staff were great...very competent, friendly, efficient. I would highly recommend Dr. Brady for any oral surgery needs!

Yeah tried to tried to like the guy. Excellent facility. Whatever he does well almost is gold, I…read moreknew he was going to get me on that cap in the rear. Got me welcome. Now this front tooth I paid for that one three times now the originals lasted for a while. They didn't like concrete too much. The one that was on there is better than what I got now. He had to chip that one off that I liked just to find out cuz those chunk of titanium holding my face together didn't ask me before. Okay that's fine. You just let me what the bill was that you made up. You know what he said. Did you know you had a titanium strip underneath your tooth sir? I'm pretty sure I didn't need to know please send me the bill. Have a nice day. I smile on the way out for an interior product. Pat yourself on the back will you. I asked his outfit. They looked at that tooth in the back 6 weeks ago. Now they want to make a big production out of grinding off a little bit dude. I fixed it 120, wet and dry. I'm just looking for a new dentist you owe me for that front tooth. That's the way I see it. You can grind out the back one without a day's stay.

Wow! What a difference a dental office makes when your cared for from the moment you walk in till…read morethe moment you leave. I am so happy I listened to all who referred me here! Aimee- she is a total rockstar! She is fast, efficient, knowledgeable & fun! All the things you want in a dental hygienist! The receptionist Heather has been a pleasure to speak with on the phone, setting up my appointment, helping with insurance and going over expenses was such an ease! And Dr. Dickinson handle me and my case so professionally. I especially loved how down to earth and relatable he is! I felt very comfortable in the chair and can't wait to continue my treatments here from now on! (Yes, I just said I cannot wait to go back to the DENTIST)

This is the most unprofessional, unbelievable business I have ever dealt with zero accountability…read morein the slightest. How they are still in business I have no idea from forgetting about a patient in the chair twice with their mouth propped open with a crown molding inside. Going in for a crown and ending up getting root canal and being told everything is "100% good now " to not removing all the nerves and bruising her jaw in multiple places. Then when we do contact them about it they call my wife and talk down to her, speak to her like she is an invalid, get defensive and blame her when she asked for a refund and her dental records, oh yea and then to handle the situation with myself this morning with the attitude, disrespect, and arrogance that this lady did is despicable. I did not raise my voice, I was not argumentative I simply wanted a resolution, and she could not give one or even give a time frame to follow back up with me. I want a formal filed complaint against this Dentist *Dr.Dongho Kim DDS A complaint filed against the office of Arlington Family Dentistry and I want to see the lady that called my wife and that I dealt with, that called the cops on me, she needs to be terminated. And I want to be contacted with a resolution to this and some kind of compensation for the two botched visits, the multiple days of work lost because of the poor jobs performed, the mistreatment and disrespect from the staff and having to have the same procedure redone with a different provider. I will never use and/or recommend this business ever again.

I had let a week pass and make sure that I was making a review based on service and staff and not…read moreanger. I feel I'm ready to make my honest review. I came in early November for my first appointment, it was just a cleaning and to get a quote for having teeth removed and getting impressions made for dentures. After seeing the quote and having a conversation with my wife, I decided to continue. For starters, the dentist and his 2 assistants I dealt with are fantastic people. They obviously care about their jobs. From talking to them briefly, they seemed new to working for this place in particularly but you couldn't tell if they didn't tell you. My first of 4 appointments ended when I got my impressions done for my temporary dentures. I paid what was asked for me and made my next appointment three weeks away. Visit 2 started with the extraction of the bad teeth and fitting of the dentures. I was in love with this temporary solution, I could smile again. I remember hugging the dentist before I left and telling him thank you many times. I went to the front desk to pay what I owed and this where my experience with this place starts to go sideways. I'm greeted with a woman with very long blond hair and ask many questions. When do I make my next appointment? How long does it take for the final dentures to be made? These are the two question I was mislead on. Six weeks after my last visit is when I get a bill in the mail. It's for a bill that surpasses my quote by $200 dollars. Look, I get quotes are just an estimate but I still have two appointments left, final impressions and then placing and it's already over. I take a drive up there trying to get some answers and I'm not thrilled with how it goes. The woman I had the discussion with on my prior visit is there and all the discussion with those above two question are nothing close to what she answered the first time. She told me they'll call me in less than six months for the permanents and it'll be in less than six months. What she said in this visit was I was to call and make an appointment after my gums heal and new impressions need to be made. I take notes and ask questions like a detective and it's impossible I was mistaken. As I looked into her eyes while talking to her, she couldn't even make eye contact. She looked at her computer screen and couldn't stop blinking from how uncomfortable she was. I talked to the owner who itemized the bill to describe why I owe as much as I do and recommends calling my insurance for assistance. Why do I need to call my insurance? I'm not the one who needs to deal with them, if there's an issue. I politely told them I was going to hold off before paying the rest of the bill I currently owed. A week after this visit and clearer head from frustration, I arrive to pay the remaining balance and leave. If I would have just used this place for routine visits, it would have probably be an easy 5 stars, but I was quoted incorrectly, deceived by front staff, and asked to deal with insurance myself. All this leaves such a bad taste in my mouth, I cannot give anything above a one. Just thinking about this makes my stomach turn. I will say one positive thing before I move on. I've had anger problems my whole life, it's just an emotion I can't control. I have recently started to improve on it in my life and this whole experience could have easily brought this anger back. I am proud to say I was always able to keep it in check despite the layers of frustration I had to face. This is one improvement in my life I am very thankful for.

I had a root canal. The team was very professional, pleasant and friendly, and VERY skilled at what…read morethey do so much so that I plan on having all my root canal's done here. I will definitely recommend them!

Dr Ashley is amazing and she deserves 10 stars, but the business practice /the owner deserves 0, as…read morethey are not upfront about their billing. My dentist provided scan, yet they claim, every time, that is not enough, then they bill you $180 for the scan that they know (in network) insurance won't cover, without proper disclosure. They obviously know this based on prior reviews, yet they keep doing it. I insisted not to be scanned again as I have been scammed before with dental scans...plus radiation and my primary dentist had sent scans. They alway state "this is what we HAVE TO have" so they can get more money. Great Dentist like Dr Ashley should work for better more professional practice! Will not go back there and will let my primary dentist know about forewarning his patients or sending them elsewhere!

There Compassionate And Will Talk To You About Everything There Doing,There Careful And Patience…read moreWith There Work.They Make Sure Your Comfortable With The Work Being Done!

For the last 8 or so years Pinewood has been great if you just need the basics such as cleanings…read moreand x-rays. But if you require a root canal or a crown, I simply wish you the best of luck. They could not completely finish a root canal which ended up costing me $800 more at an office that could. Recently, I had a crown that needed replacing. The first temporary crown cracked within 3 days, and the replacement temp crown came unglued after 2 hours. I try to be patient and rarely give a negative review but I will be looking for another dentist soon.

This is the best dentist office in the area in my opinion. Dr. Hewlett is knowledgeable and has the…read morebest and top of the line technology. There is a reason why Hewlett has been voted best dental office for 20 years in a row. The hygienist Megan is wonderful as well. This dentist and staff actually want the best for you and your teeth health and aren't in the market to rip you off like other local offices.

Had a crown installed today and never felt the required shots. I had lots of dentistry done over…read morethe years and this first time without any pain. Highly recommend Dr. Hewlett

We recently moved to Mount Vernon and after much research decided to go with Dr. Carroll as our…read moredentist. We couldn't be happier with our decision. Dr. Carroll is a gentle and wonderful dentist who has up-to-date technology. She takes her time and gives you complete information of what she will be doing and other options available if necessary. She recommended the Hydrofloss and it is wonderful, so much better than the Water pik I used to use. It does a great job keeping the gums healthy and is extremely easy to use. I highly recommend it! Dr. Carroll has a very efficient and friendly staff. Kyra did my cleaning and was very gentle. If you are looking for a new dentist, I highly recommend Dr. Carroll. Sandy A. 3/31/17

I do NOT recommend using Dr. Janette Carroll as a dentist:…read more The front desk is chaotic and unorganized. They do not return calls. They are never there to greet one when one arrives. The first time I was there, Dr. Carroll told me she was grumpy and stressed out. The receptionist told me she was stressed out as well. I find it unprofessional for a doctor or employee to tell a patient she is grumpy. In every appointment I felt rushed and didn't get my questions answered. I asked for a treatment plan because there are alot of problems in my mouth. Dr. Carroll didn't have time to go over what needed to be done, and said she would call me. She never did. I had 3 teeth with cavities filled. One had to be extracted soon thereafter (by a new dentist). The new dentist told me I had a big cavity in one of the teeth Dr. Carroll said she had filled. Dr. Carroll also blatantly lied about me in her chart notes, stating that I had said something I never said. The 3 times i was there were very unpleasant and I did not feel taken care of regarding my dental issues. I do not trust Dr. Carroll and do not recommend her services.