Staples is a great place for office supplies and it helps that it's in a convenient location, right off the highway. The store is clean and spacious and they often have good deals on items. This was the first time I've stopped in to drop off an Amazon Return but the area is clearly marked, the staff was friendly and helpful, and I was out pretty quickly. read more

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Come here quite a bit for office supplies, drop off Amazon returns, computer accessories, and just to browse... this store is so organized and calming to me. I come here when I want to relax and enjoy walk around and browse for stuff I need. Customer service here is always efficient and polite. If you sign up for their rewards program you can earn points which go towards a coupon. Once I was able to redeem a $30 coupon for the points I accumulated! Was pretty stoked about that. Staples is also my go to for electronic recycling (old batteries, cables, pretty much any small electronic waste they accept) in exchange for store points. The only downside to this place is that their public bathroom is absolutely disgusting, filthy and through multiple visits to this store I noticed hadn't been cleaned in a long time which is not acceptable. Please, management, hire someone to sanitize that restroom!! It needs it badly. That is why I deducted one star for the state of the ladies restroom. Otherwise, it's a great place to shop! read more

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UPDATE: I emailed staples corporate about my books and they apologized for the damage done to my books. They also gave me a check for the amount my books were worth. I am very happy with how things were handled after the experience. I'm so heartbroken. I had some expensive anatomy books that I thought would be great to get a spiral bind on them. I paid for an anatomy atlas for $120 and an anatomy coloring book for $30. I took them to staples because they said they could do a spiral bind and it was very inexpensive. But I guess you get what you pay for because they totally messed up on my books. The hole punched didn't go through some of the pages, the spiral is sticking out at the ends because the hole punches didn't go through all the way, and they didn't catch some of the pages on to the spiral. Now I'm stuck with books that are semi usable. The customer service was eh. They weren't really apologetic or even tried to show that they cared that they messed up on my books. At least I got a refund but $8 is nothing compared to $150 worth of books. Beware of taking your things that you paid a lot for because this could happen to you. read more

Tried multiple calls for 30 min on the phone waiting for the "momentary" customer service that was promised... No one ever answered... Lost my business to the Vacaville store which responded promptly and satisfied my inquiry. read more

Miss Tamiko wanted to be rude just because I asked what the next steps were to printing something after I was directed to her. I mentioned she didn't have to be rude and proceeded to explain that's how she is. I was waiting in line for returns for over 20 min just to get her stank attitude smh read more

Whaaaat? This team is top notch. I've been to other staples and this team is well oiled. GREAT customer service. Commitment to excellence. They are kind, communicative, they make eye contact and I appreciate the ease and willingness to help me that I didn't experience at the other staples I went to. Deanna, Catherine , Ryan and Sabrina are the best. Treat them well please. read more

​​I see why this store has such low reviews. Last time I was in and stood in line with my Amazon return for about 5 minutes before I noticed a sign stating they weren't taking Amazon returns at this time. The lady stated that the computer crashed , ​ not sure when they'll be up again and suggested I call to see when they are back up. ​​ I just tried to call , went through the tedious menu and they are not taking calls at this time., forcing me to make a trip in and fingers crossed their computers are up now for Amazon returns. This is not the first time this has happened. read more

I recently needed to have copies made of a 2-sided 4x9 flyer. Arwen Harvey, Print Supervisor, helped me. In a matter of minutes I had the copies in my hand and left Staples feeling full of appreciation for his help and the overall atmosphere in the store. They have become my "go-to" Printer - no more struggling to do these jobs at home! read more

It's funny how we take for granted the warm smiles and always willing to help employees of big box retailers, who somehow have the capacity to make each customer "feel" appreciated for their business. Yesterday morning I ran into this location quickly to make a few copies before a meeting, and to my surprise, Margaret the epitome of a dedicated and highly professional Print and Production Manager was gone. Gone?, this couldn't be I sighed. Why would Margaret resign after a handful of years and long, often unappreciated years under piles of color prints? and helping outside the print and production area, as "we" customers assumed that Margaret was "Staples". Whenever the business regulars thought of Staples, Margaret was top of mind. My company would of loved to snag this trophy employee long ago if it hadn't been for budget cuts. Wherever Margaret went, I trust that it was a bigger and brighter opportunity and may all her journeys be wins! She's credited for creating the simple folded sheet of paper we use to this day as our production folders! God bless that incredible human being that Staples let get away! read more

INCREDIBLY incompetent here. The management claimed they would call me back upon reviewing the printing issue I had with business cards, then proceeded not to do so after hours. The customer service here is a joke. The machines are always broke. It's tremendously frustrating and overpriced at times. If you're going to print here, ensure it's in advance because they don't value your time, or money at this establishment. read more

This location has never disappointed me. They have the friendliest and most helpful staff. They really encourage the patrons to get the staples app for all the deals and savings. So glad they have the easy drop off for Amazon and UPS. Ample parking, clean organized store. Store was pretty stocked on all the ink cartridges I needed and other office supplies. read more

You can drop off your USPS and UPS packages here. A plus on dropping them off here you can get an in store coupon. 10$ off $30. I have nothing negative to say about this place since they're always helpful it's always a pleasant experience. read more

Staples - Shipping Centers Near Me - Fairfield, California

I get my Christmas cards and my sons birthday invitations printed here every year. They have always turned out great! read more

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I stood at the UPS counter, one person was on the phone and another person was just standing. She never addressed me, then another lady walked up behind me and the girl immediately asked if she could help her. I turned to the other customer who gave an awkward apologetic smile because she knew I was standing right at the counter waiting! Then I said to the employee that I was in line and needed the UPS service. She looked at me and paused, the asked if I wasn't to drop off or ship a package and I said ship and she basically whispered that that was closed! Not sure if my race was the problem, but that experience felt horrible and wrong. Even the customer who came up behind me felt bad for me. Haven't been in Staples in years and I won't go back. read more

The printing services here are really convenient. Their prices are competitive, in my opinion, compared to similar services I have sought at other companies. I have also experienced great customer service at this location, even with last- minute orders. Vee helped me on multiple occasions with formatting and printing a zine, and I seriously appreciate the effort. I would definitely recommend this store, for printing, shipping, or just stocking up on staples. read more

20 minutes. They are still trying to figure out one simple Amazon return. They need more qualified employees...

Came in seen a worker (Kamaria) asked if she could help me she hesitate none and came to my need, set me up with a Staples card for printing stated she had a couple of customer in line needing to check out told me she'd be right back less than 30 seconds she returned helped me with printing and checked me out I wasn't in the store for no longer than 10mins. wait time including Kamaria is a very professional with a customer first attitude and a smile that makes you glad you came .Staples should be very happy to a have an employee such as her. Kudos Kamaria and thanks for the time you took to help me read more

Dianna, business printing center, thanks for your great help to finishing up the project. Love the whole staff at this place but Dianna went above and beyond in customer service. Keep it up. read more

Staples - Virtual treat to the staff for awesome the awesome Service. - Shipping Centers Near Me - Fairfield, California

I've shopped here multiple times and have always had a pleasant experience. Everyone is friendly and helpful; especially Mike in technical support. I brought my computer in due to not knowing how to fix the camera for my Zoom meetings. Not only was he super helpful with trying to resolve the issue but he gave me other very helpful suggestions which ultimately saved me a lot of time and additional headaches. I don't know what I would have done without him. read more

It's that time of the year to get organized and print out miscellaneous tax documents. Anyway, I just needed to get out of the house and do something as I was getting cabin fever plus I had a bunch of errands I needed to do. After doing a quick research of what printer to buy, I settled on staples after seeing that the printer I wanted was in stock in this particular location. The place is clean, organized, and dangerously distracting for someone like me who loves office supplies. I wandered through the pen aisle and flipped through people's laments, art, and scribbles via scrap paper as they test the pens. I did some road tests of my own with the pens and found something I liked. The stationary aisle also proved to be a productivity killer as I lost track of time flipping through quotes in journals and looking through stationary. After awhile, I refocused on getting the printer, finding some paper and checking out. I wish I remembered the cashier's name, he was very friendly and helpful with getting me cheaper paper, offering warranties, and getting my ink. read more

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EXTREMELY helpful staff. I went in needing to get a copy of my vaccination card & wanted to get both laminated for safe keeping. They did it eagerly & very professionally. I am very satisfied. The store us kept clean & staff welcomes you as you enter inside. Not a very long wait for service. My experience with this location is that all of the staff I have encountered are very knowledgeable & eager to help. Service with a smile. read more

I really liked shopping at this store but the last time I was there the manager followed me around the whole time, making me very uncomfortable. He maybe thought I was trying to shoplift? Very unprofessional, creepy and rude. read more

I started off my day realizing I had ran out of ink ! I went down to my local Staples and was met by a gentlemen named Gunner ! He quickly came to my assistance and helped me find the proper toner. As I was making my way towards the register I was met by another gentlemen named Ben ! He assisted me with buying a gaming chair I didn't plan on buying. Great customer service and will help you find items sometimes you didn't think you needed :) read more

incompetent, slow, poor customer service. "management" and "leadership" are nowhere to be found. poorly trained reps, unable to do basic tasks. don't do business here read more

Hello I just wanted to say thank you so much for the help I get from JAMELAH today I was looking for office supplies she was very helpful and she helped me with all my needs I will continue to do my shopping in this store thank you JAMELAH she deserves a raise read more

Spoke with Mika. She stayed with me and interacted with me and as a result we were able to enter the password via the ethernet. I tried it without the ethernet and it continued working. I appreciate her diligence read more

Bad staff bad service slow response time and unintelligible on products in store. Go to a different staples

Customer service is exceptional at this Staples. I've submitted many print/copy orders as well without issue. Employees are always helpful and patient. read more

Good Golly Miss Molly, this crew is so Jolly! OK, so their aren't really jolly so to speak, more like very helpful and friendly. When looking for a replacement ribbon for my 5 year-old Fax machine, the clerk helped me find it. Then he came back to me a few minutes later and mentioned that I may want to upgrade to a newer machine that used less expensive ink vs ribbon. Since the replacement ribbon was $35 and the new printer/copier/scanner/fax was $69, it just made sense. Later I find out that this isn't a clerk, but the store manager. In addtion to being helpful, he went online and pulled up all the stats on the machine for me. When he had to go problem solve, he brought a nice clerk over to finish the transaction. Rather than make me wait in line, he opened up his own register and finished my transaction. Now thats what I call a customer service Super Star! And in this economy, that is what it is going to take to stay ahead of the competition. AND PS. The printer/scanner/fax that I ordered at the store was delivered to my office the next day. NO SHIPPING! read more

Staples - Shipping Centers Near Me - Fairfield, California

By far the best customer service that I have received at any staples location. Elvis, was an extremely knowledge on all products, explained to me the proper printer ink for my specific printer and also gave me more insight on a laminators. I probably stopped and asked him question 5 times while in the store. This man, definitely needs a promotion, not only is he knowledgeable but he also was none stop working, and restocking items. Then to top it off at the cash register, Angelica took care of me. Who was extremely sweet and kind, and explained to me the staples membership (something I knew nothing about). All in all, amazing customer service! read more

Walked into Staples in Fairfield CA in June afternoon. There were 4 reps standing in the print area but only Julian came over with a smile. Explained I needed a letter /email copied. He explained then showed me how to complete the task. His personality was great & he knew his job! Highly recommend if anyone needs assistance, Julian is great! read more

Samantha in the printing area was very helpful. Helped me figure out how to email my documents to the store for printing. Very quick and easy process. read more

Why UPS. Why! Does anyone else thing 7 bucks plus tax for a small box isn't ridiculous?Unquestionably the most expensive cardboard ever -- but it's ok. The salesman said, "it includes packing material". What a single sheet of paper makes it all that much better!?! I am sad my local staples/UPS store are affiliated. I bought most of my supplies from them but their affiliation with UPS makes me want to never shop there again. read more

I called to see if they could do same day order on business cards and lady on the phone said yes, they can do an express order in an hour. Drove from Dixon to Fairfield on I80 and when i got there they said it would take 24 hours. Told them I called and was told you could do it in an hour. All the guy could say was sorry we have a 24 hour turn around. Ive been to several other Staples (out of state) that could do it in an hour. read more

BEWARE of THIS Staples!! Every year my office does a funny christmas card to send out to our other offices around the nation. We ALL choose a funny pose or wear funny clothing. After asking staples to print this card we got a call from the manager. They stated they would not produce the card because of they way it portrayed the "black" member of our group. This person was making a funny face while sitting on the ground playing with a monster truck toy (his selection.) Keep in mind we were all doing something silly or odd. Bottom line is that the manager singled him out for the color of his skin. He did not see him as another member of our office just a "black" person. Shame on this manage and shame on staples. You are part of the race problem in our world! Update: As you can see, the owner did message me asking for details. I responded and then never heard anything back even after prompting with a "any updates" message. Stay clear of this Staples. I know my office and I certainly will. read more

I definitely give todays adventure at staples 5 stars. I was looking for some items I needed for work as well as things for home. While browsing the isles I was approached by an employee who wanted to make sure I was finding everything alright. I was of course. Then once I was up at the registers the same employee opened up and quickly rung up the 2 separate purchases I needed to do. I believe his name was Jason and he said he is the General manager. Gold star from me for sure. The company I work for (and myself in my personal not at work life) take our signature customer service standards VERY seriously. You (of course Jason) nailed it. It was nice because these days its incredibly difficult not to go into a business and be helped by someone who obviously doesnt want to be there. I hope employees there are learning from you. Thank you staples!! read more

Be aware unless you BUY a warranty staples is useless. You get NO WARRANTY what so ever on stuff you buy there. Most places you can buy an "Extended" warranty which extends the basic warranty. But at staples if you buy something unless you purchase a warranty you have NOTHING. I will never shop there again, that is absurd. read more

I came in here a couple of days ago and bought a printer. When I was in the printer aisles trying to figure out which one to buy, not one employee came to ask me if I needed help. I really wasn't sure what to get so I just decided to get a basic Canon model. The cashier that rung me up seemed nice though, they should put him out on the floor since he seemed friendly. I tried to set up my printer yesterday and it's not working :/ dang I guess you get what you pay for... read more

The shredder i bought two days ago, broke after shredding the first document I put in. After calling customer service, they quickly informed me I can bring the shredder back to Staples and exchange it for another one. The staff here were friendly and quickly found the shredder I needed and did the exchange in less than 10 minutes. read more

They did not have what I needed, and I could tell more about their stock by looking than their employees. These places are SO poorly run, and this one is no exception. Given the "quality@ of their workers, they are clearly a dreadful employer. read more