Needed to print multiple pages from cruise website and was assisted by young man named David. Cannot thank him enough for his patience, kindness and knowledge. He went above and beyond helping me in between working the checkout line. read more

Poor poor customer service. They really don't seem to care about customers. Tried to buy one of their higher end office chairs and they said they didn't have any in stock. Told us to order it online where it was $50 more. The clerk just disappeared on us and no one else around to help. Will never return. read more

Possibly the worst office store location ever. Always short-staffed. Hope you don't need your print orders on time! They will be late and the print center people will not care one bit :) read more

I placed an order for e gift cards and my order was canceled. When I asked why, I was told it was do to my order history, which the lady admitted I had never ordered from them before, and the supervisor I spoke with was very rude and said if I wanted to order anything I would have to go into the store. I will never buy anything from staples every again! read more

I have to agree with the other negative posts about this location. I have been using the print services on and off for more than 5 years. I understand that staff and management change, and there have been times where the staff and management have been good, but the current print staff is not. The "promise" of next day for a reorder on cards did not occur. I was called in the evening by MIA to say they were "working on the order" and I could pick it up before the store closed. I told them I would either be there that night or the next morning. I went in to pick up the order the next day at 1:30 pm and was told the order was STILL not completed and to wait ONE HOUR while she helped other customers. Some communication is better than no communication, but inaccurate communication is worse. We all have deadlines and things happen, but people use the service because of the next day promise or guarantee. The price is competitive, but don't count on their turnaround guarantees. It doesn't happen. read more

Almost every time I go into this store to purchase ink refills for my ink pens, they never have a full compliment of the refills needed. My reply is always the same when the cashier asks me "Did I found everything I was looking for..." "well, we can order that for you or you can go on-line and order it." I know that it is a small thing and this is a retail environment, so I may just need to start ordering my refills through their website. read more

Staples - Staples easy button - Shipping Centers Near Me - Jacksonville Beach, Florida

I've now been waiting 45 minutes to get 2 f*cking copies made. This place is a joke. The copy guy literally watched my mother, and another person wait for 15 minutes before calling for help. Allowed some other bozo to cut in front of us .... You could get a green card quicker than this. read more

I had the BEST experience I've ever had purchasing a computer. I ventured into this store after our laptop pretty much kicked the bucket. I know absolutely nothing about computers so I was a bit anxious. One of their associates, Dean, approached me right away to help out. He explained the different laptops in a way that I could understand it and offered personal suggestions. I ended up choosing the same laptop that he had recently purchased for his Dad. He helped me install Windows and run any necessary updates. Very smart, incredibly nice employee! read more

The people working here have no clue about what products they have and they are not friendly at all. I was trying to find a tall skinny shipping box which they did not have. Then I see boxes from items they have received that they are just going to throw away... l asked if I could have one of them and they said no. I will never come back here. The worst customer service and employees working here. read more

I always considered myself an Office Depot girl, but when Staples moved in my inner nerd did do a little happy dance. I've stopped in a couple times for different supplies; but I think the best transaction I had was really more for my husband. He was ordering business cards and they called him within 20 minutes of the order being placed online to let us know they were ready. That's service! This store seems a little warmer too. I never knew carpet could make that much of a difference, but it really does. I like the cleanness Office Depot has, but the warmth makes it a little more pleasant. read more

I was in the parking lot the other day and Thought. Hey self you need a desk calendar. So to the other side of the lot I went. I went inside just me and my walker. I got in and looked around. Now where would I hide the calendars if I was Mr. Staple. Maybe over here by the other calendars. Nope (note to self your not Mr. Staples) now here maybe over by the paper? Nope not here either. Ok just wonder around just you and your walker. I looked by the desk and chairs. Maybe over here by the print shop? Nope. Maybe there is someone that works here? Maybe not I have been wondering around for 10 minutes. Just me and my walker. Oh look there are some right by the register. Oh boy I can buy my desk calendar and take my walker home. Now I'm tired. read more

@Staples So kinda upset I had ordered business cards on the website which claims "same-day" pick up well i have order from this particular location approximately 4/5 times and every time i call for my order there was a cutting issue so i said ok that's fine and I still got my order same day ... well today of all days i try to call but was on standby for 6mins so i just decided to go there and check on my order thinking that it's probably done even though the website says "in progress" so I get there and they can't find my order so they look up my order number and sure enough that's the first time they seen my order and they said it will be done in about 10/15 minutes now the 4/5 times I've been here I wonder if I didn't call would they have even seen my order and not claim it as a cutting issue?!?!? so highly upset. Im not putting down the employees working here everyone is nice but these issues need to be addressed. read more

I needed a photo enlarged and many copies made. James, in the copy center, worked to get just the right size but it took a while so I came back the next day. Not only had he made the correct size but he laminated them for me! His work ethic is unparalleled. He cares about each customer and each job as if it were his own. I will always go to James for my jobs. Gail W. read more

Dropped off an order for next day pickup. 5 minutes after leaving the store I got a call saying our meeting was moved up. Immediately called Staples to let them know I would need my 100 copies 3 hours earlier than the pickup hour on the order. After waiting on hold 15 minutes for the copy center, I called back the main extension and asked to be connected with the copy center. I hung up after being on hold another 10 minutes and called the main number back. I was told that the copy section was extremely busy and couldn't be bothered. I told them that I was in there 30 minutes earlier and there was no one there. They affirmed that there was still no customers in the copy center, but they were backed up with work. I explained that I was busy too and if they would pick up the phone I could explain what I needed in thirty seconds. Back on hold I went and after 15 more minutes I hung up. I called back to try to talk to a manager but now it just goes to the elevator music and no one picks up. If they didn't already have my $150, I would tell them to shove it and go to Office Depot. Save yourself some time and just try to get copies made at the DMV....same level of uncaring service. read more

I was at Staples on Tues evening. I shopped for about 40 minutes and brought about 12 items to the checkout with me. (I received an important conference call while shopping and let the parties know I'd be able to call them back in 10 minutes after checking out. (I hadn't seen any other customers in the store the whole time I'd been shopping.) When I got to the checkout, I realized I didn't have my wallet with me. I asked the checkout person if she could please put the items on hold and I could return that evening or the next day to purchase them. She called the manager and told him, "She doesn't have any money." He looked over at me. She explained to him that I asked if they could hold them until later that evening or tomorrow (I was flexible). They chatted briefly and their response instead of letting me return and pay for the items was to tell me that I could apply for a credit card!! What?!? The store had been nearly empty of customers for the 40 minutes I was there! No one was in line when I asked, and they wouldn't hold the items!? There was no reason not to hold them - nothing high tech, nothing highly coveted, just supplies that I could have bought anywhere - such as Office Depot or Target - about $100 worth. Plus, how did they figure I'd be able to apply for a credit card without my wallet on me - use the manager's ID? And I'd already mentioned I was in a bit of a hurry because I'd asked about returning ink cartridges and was wondering how long that'd take (my husband usually does that). And yet they wanted me to apply for a credit card as their answer to a simple request to hold items?! :( Very poor customer service decision. I bought a couple of my last computers at Staples. We're planning to purchase an iPad, MacBook and new PC this week. We will not be doing that at Jax Beach Staples! read more