Staples- first off Ty for adding Amazon returns to your stores. Second whoever is the manager, please give Sean a big raise. I normally don't review employees but he really went above and beyond. There were multiple people in line from purchasing. Amazon returns and passport pictures. He was able to keep everyone calm, was soooooo efficient and got to everyone in a timely manner. Give him that well deserved raise! read more

I really want to rely on this location for my professional and creative projects, but after multiple attempts, the inconsistency has become impossible to ignore. For a "pro-level" printing hub, the experience consistently falls short of the mark. Here are the primary pain points that continue to stall my workflow: * Knowledge Gaps & Technical Friction: There is a significant disparity in the expertise of the staff. When you are paying for professional print services, you expect the team to understand paper weights, bleed margins, and finish types. Unfortunately, I often find myself explaining the basics of my own file requirements to staff who seem unfamiliar with their own equipment's capabilities. * Online Order Discrepancies: The online ordering system allows you to select specific dimensions and finishing options, yet these instructions are frequently ignored. Most recently, I requested a custom cut for a project--a service clearly offered and paid for online--only to be told at pickup that they "don't do that here" or "the machine is down." It defeats the purpose of "Store Pickup" if the project isn't actually ready to the requested specifications. * Operational Silos: The biggest hurdle is the lack of cross-training. If the dedicated print associate is on a break or off-shift, the rest of the floor staff is either unable or unwilling to assist. I've stood at an empty counter while multiple employees walked by, only to be told that no one else has the login or the training to simply hand over a completed order or check a status. The Bottom Line: If you have a simple, standard-sized document to print, you might be fine. But for anything involving custom dimensions, professional finishing, or a tight deadline, the lack of accountability and technical skill makes this location a gamble. Until they invest in better staff training and bridge the gap between their online promises and in-store execution, I'll be taking my business to a dedicated local print shop. read more

I went to here to pick here to up my order to discover it closed for the day. This was at 6:30. It is supposed to open till 8 PM. Why was it close already. Sucks when only Milpitas has one office supplies store. It will be absolutely the last time that I will ever set foot in the store. Will go to the store in Fremont or San Jose's Airport location instead. read more

Stopped by on Thursday evening to print a few documents. It was such an easy process with clear instructions provided both online and in store. At arrival, there was no line at the Copy & Print Center to the right of the entrance, where I was able to access my docs in the email I had sent to Staples' print service (staples@printme.com) without any assistance needed from employees. I ended up with flawless prints in vibrant colors on quality thick paper. It was better than I expected. For office supplies, this place is pretty reliable too, but service is on the slow side when making purchases based on my experience here a month ago and from what I observed last week. Glad I didn't have to wait in the register lines on my recent visit. Customers just need to run a credit card on the machine at each individual self-service printer to pay, a convenient and efficient system for all your printing and copying needs. I was in and out in about 5 minutes or so. It costed about 85 cents per page after tax (color ink, no other options added), not the cheapest but worth it to me. read more

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I went to the Milpitas Staples Store #358 to get a passport picture so I could renew my current one expiring soon. Went straight to the UPS section near the cash registers and an employee by the name of Sean helped me. He made the process so simple and quick from taking my picture to cleaning up the picture to be put on a flash drive. It was easily less than 10 minutes for the whole process to be completed and then checked out. Sean deserves a 10 out of 10 for his excellent customer service he provided. read more

Staffs were very helpful and friendly. The manager went extra steps to help. Store very clean

Great printing service. They are quick depending on what you need, glad to have a staples close to our house. The printing people are pretty knowledgeable which is good. Thankful they have an Amazon return service station here read more

This store is always so busy with all the returns taking place. Most of the times the customers are so rude to the staff. I've gone several times and see how great the staff is with keeping positive and multitasking. Shout out to Sean who is always smiling, kind and patient. Multitask king. read more

This location is super convenient for Amazon returns, everybody is usually really friendly and helpful if needed. The service is quick however it can be delayed if you come in in the evening hours, so just try to work around that overall the value for dropping items off here is quick and easy. read more

Staples - Outside area - Shipping Centers Near Me - Milpitas, California

I've gone to this Staples store in Milpitas twice in the last 4 weeks. I was looking to buy one of the laptops they advertise. I'm looking to replace an old tablet, so I don't need a lot of high tech options. But twice now this store failed to have any of the laptops they have on ad in stock, outside of the display model! They don't give rainchecks. either. This borders on poor stock/order management at least. I would say it verges on bait-n-switch, but I couldn't find any sales people to discuss it with. All my info is from the associate at the check-out. His feelings are that other stores get their stock? What to do? read more

Staples - ASUS laptop on sale at Staples, Milpitas, if they only had them in stock! - Shipping Centers Near Me - Milpitas, California

Literally the dumbest shopping experience I've ever had. I just wanted to buy a pair of sunglasses and it took almost 20 min. The guy rang up someone who was behind me. Didn't have a price tag on the glasses. Had me walking back and forth to get a new pair to scan. Just a mess. read more

This is a great place to drop off Anazon returns! No line and I walked right up to the counter. The store is well stocked with office supplies. It's in a great location with many restaurants in walking distance. There is also Crumbles Cookie and Jamba Juice in the complex. Bevmp is here too! Parking lot is huge, so that is not an issue. read more

I enjoy Staples and being that this particular location is the closest to my home, it's my go to!! I love me a nice, fresh, new set of specific pens and Staples is the only location that I satisfies my OCD when it comes to that. Purchases on Amazon, my local Dollar Tree, & Target have left me with sloppy, goopy messes, & wasted money. Employees are MIA but I'm okay with that. I'd prefer going on a hunt rather than someone hounding me anyhow. Prices are more expensive than other stores but the quality I get is undeniably justified. 3 stars. read more

Couldn't even print a simple business card. The employees couldn't even bring up the information and required it be done through their website read more

Above and beyond service and great communication. I had a poster to print which was slightly delayed but Brent did an exceptional job with handling the situation gracefully and got my print ready in no time. read more

This review is a thanks to the man working the printing area, Brent. He's great and very respectful, he answered the phone right away when I called with a printing question. I was on hold for 10+ minutes with the Fremont hub location. Embarrassing... Brent answered within seconds of dialing his department. He provides great value to his service department and represented Staples with a pleasant, quick, and respectful service. Rare in customer service nowadays. Thank you Brent. Staples, give this man a raise!! read more

Staples - Shipping Centers Near Me - Milpitas, California

I came to this Staples location this week twice, and both times had surpassed my expectations. My initial project was printing glossy labels for an event, and the turn around time was very quick. Ruby had called me on the phone and told me that the labels could print 'better' if she used the major printing distribution center of Staples (which involved shipping it out). My event was for Thursday, and she was able to get things completed in two days! And they looked phenomenal too. Her attention to detail and excellent communication made the process easy and worthwhile. My second project was business cards (but for prayer cards for a funeral). This was extremely last minute since we had gotten our digital versions back so late, but Staples had an amazing turnaround time. I had placed my order and it was completed within three hours! It wasn't expected for another 7 hours, but I received the email very fast, and had seen my example immediately. They printed beautifully, clear, and perfect to carry around in wallets. During such a difficult time, Staples made it easy to get organized, stunning, prints in time. I was amazed at the quality, turnaround time, and value most of all. The cost was very fair and the results were breathtaking too. Thank you to Ruby for all of your help, you were wonderful and took care and consideration in my project as if it were your own. read more

It's been a year since I checked-in but whenever it was, the last time I did drop by here, we witnessed a burglary/robbery while we were in store. It was the most out of body experience, but we were just shopping and about to check out, when we saw some commotion of fast walking workers walking to the back and then as we were trying to check out, this guy just walked straight out with some stuff and grabbed his bike and biked off. But it was the slowest getaway ever. Like he struggled getting out and getting onto his bike and none of the workers ran after him. I could've probably run after him and jumped on him to stop him, but I was a little in shock as to what was happening and the lack of action by the employees...that I couldn't believe what I was seeing. Again we rarely go to this Staples, but apparently this type of thing happens more often than expected as the employee we talked to when we were checking out said to us. But it was a little disheartening the sadness in people's eyes and the lack of action that you know they've had to endure this too many times. It was just sad. read more

Stopped by recently to look at their school supply selection. It was fairly crowded on a Saturday afternoon. Unfortunately, the deals are better at Target but it was still fun to browse. I did have some questions but was unable to find any associates around. One positive thing about Staples, is the "UPS Store". I actually had an Amazon package to return so that saved me a trip. There is plenty of parking in this large shopping center read more

Staples - Front - Shipping Centers Near Me - Milpitas, California

I go to the print services here. Ask for Ruby, she's the best and most helpful there. It was most everything you need in terms of supplies but the priciest option. read more

5 stars for customer service. Dillion in the shipping section was such a sweetheart in helping me with returning my online order after the online rep processed my return and then inaccurate told me I could just return the item to the store. This was not a great revelation on top of receiving a defective product. I really appreciated the help because it was a heavy item and I do not live close by, so it would have truly been a nightmare to lug that thing home, then to the UPS store. He was very pleasant in figuring out what I needed and making sure I was well taken care of. The manager was also very professional in telling me what the issue was when I initially tried to return the order. Overall, a great turnaround of a situation that could have gone quite the opposite way. read more

I haven't been to Staples in a long while. This is my go to place for office chairs which I needed to replace my old one. They had a few new chairs out on display for trial. It didn't take long for me to find the right chair. My budget was for $100 but after getting the feel for this chair and it's adjustable arms, height and seat, I decided to break the budget because I've been working from home since lock down in March. My back, neck and shoulders can't go on using the worn down, broken chair I had for 6 years. It's well worth the investment. Staples can assemble the chair for $14 and I got the call to pick up the chair already. I added the $49 3-year warranty that they suggested if the chair breaks, the warranty can cover the cost of the chair I bought it for. I figure why not. The salespeople were helpful and the store still looked as new as it always had. COVID lockdown hasn't changed the store's environment at all. read more

Lousy customer service! I wanted to buy a desk and a chair today and they told me there was no way to power the desk on so I can see how it adjusts since it's a powered desk. Not willing to help not willing to do anything. Lousy customer service! read more

Just got done at this store but I couldn't leave without this review!! Andres has been one of the most enthusiastic, happy, welcoming cashiers I've ever came across. I love how he was scanning quickly but also interacting with my fiancé and I. His attitude definitely made my day! He was very knowledgeable about products in and out of store, my fiancé liked his socks and he was more than friendly enough to tell us where to find them. A great experience thanks to Andres!! More about the store; very clean and organized - easy to find things! well stocked!! Will definitely be returning to this staples for my supplies! read more

This location is always very clean and fairly well organized. Their employees do a good job in keeping the shelves fully stocked with available merchandise and regularly add new items to the clearance section. Their prices can be higher than Amazon and other competitors, but if you pay attention to their sales ads and price tag markdowns; you can save a substantial amount of money off of the original price. read more

Staples - Be Your Own Boss - Shipping Centers Near Me - Milpitas, California

This review is strictly for the Printing Services department, specifically to the gentleman named Allan who assisted us. We went there to print a poster of a Harry Potter-themed crest for my son's birthday party. We went to different printing places before Staples and found Staples' price rather competitive so we went with them. However, the real value of going here instead of the others is because of Allan's 5-star service. Allan was extra attentive. He was genuinely helpful and assisted us with enthusiasm. When we told him that it's not just going to be a poster, rather a large printout that we'll cut in pieces, he offered suggestions and even test-printed a copy for us. These days post-pandemic, a lot of businesses continue to struggle with staffing, some even closed down permanently. A lot of workers don't show compassion and just doing it for the money, sometimes not even giving enough attention to consumers. It is refreshing to meet workers who are not just focused on their job but doing it with enthusiasm and energy. I believe this guy Allan loves his job and genuinely likes assisting people. So to the folks in Milpitas, let us continue to support Staples and great workers like Allan! read more

The hours are wrong. It's 915am and there supposed to be open at 9am. Might wanna call before you go.

Pretty good and clean Staples with a wide selection of products. While I usually stop by just to print and copy or pick up my print orders, I can see why small business and office owners would love this store :) read more

Understandably, It's been a tough few days for all of us, and I wasn't feeling well last night and today (summer cold?). I dragged the girls all afternoon to different places to have Grandpa's memorial program printed and get his photo enlarged and was starting to feel a bit overwhelmed because I knew I had so many other tasks to complete for tomorrow's services. Kinkos was RIDICULOUSLY expensive for cheap ass work and they treated me like an annoyance. Another shop had the quality and ok prices but because they were a small shop they couldn't deliver with short notice. And then I met Calvin (a trainee) and Richard at the Milpitas Staples who were both so kind, attentive (even though they were so busy), had reasonable prices for better quality.... and then I went to pick up my order, and inside the box was this nice touch. It made me cry. I will be giving them all of my business for the school year and for all printing needs going forward. read more

Staples - Shipping Centers Near Me - Milpitas, California

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Today I got two little pieces of valentine's cards that our granddaughter had given us. That way, we can use these like Christmas tree ornaments. This was a $2.83 task and I applaud the customer service/actual service provided by the lady who did this work. She was professional, proactive, and she cares! She suggested she could put both pieces in one sheet and I can cut out later. She also told me to keep some margin so the joint wouldn't cut open. And she informed upfront that there might be few bubbles with the type of my choices. Spreading happy energy matters especially coming from people busy with their continual as we can see. read more

While the customer service guy here was genuinely trying to be helpful, I didn't appreciate how he grabbed my Surface Pro notebook right out of my hands to help me find a laptop case that was just the right size. First of all, it's not okay to grab someone's belongings out of their hands without asking for permission, second we're still in a pandemic (and I'm a germophobe), and third if he had dropped or damaged my Surface Pro, I would have asked him and/or Staples to reimburse me for two grand (still have the receipt because I bought it last month)...and while he wasn't handling my laptop in a rough way, I watched in horror as he tried stuffing it in case after case, swinging my device between cases. Seriously, what a total and complete shopping nightmare! I don't plan on ever coming back here. read more

I went to this store for passport photos and the cashier called to the person in charge of photos department, the guy came with such a bad attitude towards me just saying about sit down here and look at the camera , without any suggestion how to pose for the passport photos requirements, he just took two shots and showed me the photos and I said maybe one more shot to see I feel myself comfortable with this one and he got mad as whether I don't have the right to ask for something that I'm going to pay for, then after that argument he ask me to go towards the counter to pay for the photos. And wait for a couple of minutes to print them. Such a bad attitude of this guy with frustration about his job possibly, by the way his name is Matthew , by employees like him the stores lost costumers and preferred to buy on line or using apps to avoid this kind of individuals and the stores close letting good employees without a job read more

The staff at the printing section is very rude. He treats customer like they are dump doesn't care to even listen to them, I wanted to show him something on my phone and was just smiling from inside with attitude, saying he knows what I want to show him and just negating me. And this is not my first time experience with him, before I came to print and the printer had some issues, he told me to email the docs to the printer to print. I was. I was not carrying my mobile, I told me that I can't email, yet he shouted from in corner "just email it". While I was checking out am old lady came to print something, and she was facing difficulty in operating the printer, and was asking lot of questions. This guy was just shouting from inside but didn't care to just come and show her, she was even looking at him and he just turned his back and started working on his PC. No respect for customers! Then when I went to help her, he called someone on phone to help that lady. read more

Not a fan of staples due to lack of customer service but today 12/05 Thanks to Andres my perception of staples has changed . The young lady who dealt with us at ups counter totally lacked the customer service skills and made sure customer left upset but Andres at the door turned around and made things right for us. Thank you Andres you need to train that young lady for sure . Associate needs to be less grumpy and pleasant so ppl can shop here this staples service made Walmart shine . But Andres did top notch service Nordstrom style :) read more

The printing team of the store is rude, I usually go to get help and as the manager has helped me her staff aren't to nice, and the other store manager excuse was that he doesn't know how to complete that task. My frustration is that as the girl continued to express to tell me that she couldn't help me she stopped three times to talk to any other customer that came up. As for the other two people who were working back there ... they walked away and let her assist with six people in the FedEx line. read more

I'm a mild office supplies junkie so I love just browsing and shopping here. Service is okay, I've had mixed experiences. Just a tip for the workers, don't try to flirt with customers if they're not responding well to it. I had one experience where the guy kept making small talk with me and at the very end, said "sorry I'm bugging you I just think you're really cute." When you're talking to people try to assess how they're taking it, and if it's not well, don't come back more times to keep talking. Another time, I bought the Canon PIXMA TS6120 and I asked this lady if it came with ink. She said it comes with starter that only prints up to 5 pages, and right now I've printed up to 40 pages double sided both colored (diagrams) and black and white (text). Good thing I read an article before coming that some canon customers could last a while with their ink. Just a tip when you're not in a rush to print, you have a lot more time to try finding more competitive prices elsewhere because ink can be very expensive. read more

If I could give a zero star, I would for its Amazon Return station. The Amazon Return here is the worst return experience that I have ever had. The lady actually asked me to stand there for more than ten minutes waiting for her to figure out how to fit my return product to her box. When I checked, she asked me to wait until she figured out how to fit the return product in her box before she could scan the code and let me go, as if she could reject my return if the product could not fit in the "very specific box". The process or the employee training is certainly very problematic. read more

Nothing much to see unless its the start of the school year. I find that the prices for school supplies aren't that competitive during regular season. Notebooks that used to be 30cents are now a dollar and these are the floppy ones too. Others are way too costly for this mommy's budget. Good deal: packs of 4 boxes of tissue is just $3.99 and To-Go packets of Clorox wipes are 70cents each. read more

This review is from my fiance. He is a real estate broker and has been doing a lot of printing and brochures for all of the properties. According to him, this Staples in Milpitas is one of the best. The employees were very engaging, knowledgeable, friendly and helpful. They went out of their way to give feedbacks and help with the brochues. The price is also reqsoanlabe. This definitely is a place to do all of our printing work from now on. Thanks for providing such great customer service! Wish I was there to get the names of those who helped my fiance. read more

Richard in the print center is very welcoming and professional. I can feel he likes his job. He did a good job on my print outs. The manager James really cares about customer's feeling and they both are willing to solve the issue. Tips: do not forget your thumb drive before you leave and always check if there's extra fee for express printing. read more