After 3 weeks having my X box they had every excuse for not even looking at it. I went back and…read morepicked it up and was told my $25 dollar deposit was non refundable! I will go every where else I can to get anything fixed now. I will never set foot in that place again ever!! 11

I took my iphone in to have the housing replaced which cost $267.49. However, while repairing my…read morephone they broke the front glass which cost $400 to replace. Ben M. did not call me to tell me about the issue. When I arrived to pick up my phone he was helping someone else, there was also another couple waiting to pick up a phone. After he handed the other couple their phone, I asked for the same. He later used me "cutting in line" as an excuse/justification be rude to me. He stated I cut in line & the other couple was just "picking up a phone." When I tried to explain I assumed I was there for the same he continued justify his behavior and be rude. If I'm being honest it should have been a red flag when the first employee (who's name I can't remember) tried to tell me it was illegal to place the back with OEM parts.

Located in Tanger Outlet Mall Asheville. Very knowledgeable and helpful personnel even when not…read moremaking a purchase.

So sorry but I can't review this place. Their website said they were open at 10 on weekdays; we…read moregot there about 11 o'clock. There was a sign on the doors that said "we open at 12" so we did some thing else and came back at 12 and waited until past 12:17 for someone to show up. we even tried calling. No one showed up and no one answered the phone. Maybe they have a great business -maybe not - we don't know. They need to keep current with their information for their public a bit more. A little sign on the door does not really help. We're frustrated so pretty probably will not go back. Sorry. We hope everyone's OK.

Was having issues with a family members phone and Micha assisted us with phone, upgraded another…read morefamily members phone AND we ended up paying less for our monthly plan by the time we walked out the door! Ask for Micha.

I went in over a week ago and ordered a new iPhone. The staff on hand were friendly and answered…read moreall of my questions. When it came to delivery, they suggested I have it delivered to the store so they could give me my trade-in credit and set it up. The phone was signed and delivered yesterday. I went in today to pick it up and the staff person could not locate it and stated that it may be in the safe. The only person who could open the safe is the manager and he was not working today. I was told he might be able to get it today, but try tomorrow when they open at 10. This is not good customer service.

I went in to their store to return an Amazon package today. Ran into a snag. They had every right…read moreto say "sorry" and blow me off. The young man working went above and beyond to try to help me today. His kindness made my day!!

Worst experience of in-person customer discrimination (towards myself) that I have ever experienced…read morewhile attempting to have a document notoraized: -Store employee lectured me when I arrived inside, (my goal was to notorize my prepared document that I had printed) that I did not have a State of North Carolina template for her/staff at the UPS store to use to notarize the document. -The woman was very hostile while she presented me with an example of a State of North Carolina template that was laminated behind the counter, with the word "SAMPLE" written in marker at the top of the document. -The woman did not have any copies of this document at the branch location and was very aggressive towards me that I would need to return with this template in order to have my prepared document notarized at this UPS branch. -I returned to my office nearby and printed a State of NC notary template from the web, I made additional copies in a folder and returned to this UPS store. -When I returned, I gave the woman the folder with the additional copies: explaining that I am a professional buisness woman and neding to return to my office to print this template took time away from my work day and my career. I am a social worker in the community and I spend my time making a difference. -The woman did not want to keep the folder with the copies at the store. I did not take it back after this hostile experience and hope it will help other members of my community in the future. -At this time, I had another hostile interaction with this same woman: this time she directly resufest to notorize my document. -She herslef read the document that I had printed, which was a travel document for my toddler daughter who will be flying domestically with her paternal grandparents this weekend. -The UPS store woman refused to notarize my document after personally analyzing the content of my document in a very harsh manner: she refused to notarize because I had also put my husband's name at the top of the document and he was not there with me. -I had listeded ONLY my name and my contact information at the bottom of the document: and this is where I was asking to have the notary stamp placed. I had put both parents' names at the top of the document to match my daughter's birth certificate which will be accompanying the document at boarding for my daughter's identification. -My name is "Patricia Serino", my husband's name is "Francis Sancez Bianes"; I feel that our names were discriminated against in this process as she read them and then refused to notarize the document. -This blonde-haired, blue-eyed woman was so decisively aggressive against deniying me services at this UPS store, not once but TWICE! -I am a social worker in the community who would like to be able to return to this location and use this store without ever feeling discriminated against, due to physical appearance (wearing my hair naturally curly and without make-up at the time), gender, or having an ethnically diverse name: I feel that all of these factors may have entered this UPS employee's mind and caused her to explicitly deny my notary. This woman's attitude is an example of the regional discrimination that Burke county is known for having towards outsiders. However, UPS is a national chain and I will be copying this review absolutely anywhere possible on the web, and also printing it out for the store manager.