Excellent service. Profession. There was a long line of customers when we arrived, but the employees worked fervently and speedily and got thru in no time at all. read more

The service was outstanding. My husband and I came in for what we were told by staff at Verizon would be an easy and quick service: they understood from their central office that all UPS needed to do was to convert an order number for a return label. It took 30 minutes for the Verizon central office customer rep to finally provide the number that was needed by UPS. We are grateful to Jay and Sara, who both were staffing the UPS store, for getting on the phone, explaining over and over (and over again) to the customer rep what was needed. They were sympathetic and friendly to us and turned around this frustrating experience. They both continued to help customers while Jay held onto the phone and explained yet another time what was needed until, at last, the person on the phone sent rhe number. Thanks to these capable and friendly staff members who maintained good humor throughout. Gail R read more

I went in today for an Amazon drop off-- the woman working (dark curly hair, glasses) was lovely. She was working alone due to staff being out sick, she managed the long line so well and was friendly and funny and efficient. She managed to completely ease any impatience at the wait and people were lighthearted and chatting. read more

I go in yesterday to have a document notarized. I say "hello, I am hoping to have this document notarized." The gentleman I am speaking with asks the guy sitting at the computer (his name is Kevin), "Kevin do we have a notary here?" I'm thinking to myself, wouldn't this guy know if they have a notary here? Kevin promptly responds to him "notary is only here 8-4". The gentleman apologizes and and I realize what is going on here - Kevin is probably the notary but is extremely lazy and too self involved to assist anyone when he doesn't want to. But, let's wait until tomorrow to confirm... I come back the next day and ask "is your notary here today?" The gentleman says "Kevin, this guy needs a document notarized." Kevin spins around on his desk chair and comes behind the counter with stamp in hand . I ask him - "Kevin, do you remember yesterday when you said the notary wasn't here?" He stares blankly at me. "You know that's quite awkward, right?" He stares blankly at me again. This is the level of customer service you get from Kevin at the UPS store on Dorset. Absolutely pathetic read more

Thought that UPS was suppose to be more cost effective and faster than the US Postal Service Had package shipped from this UPS Store, cost was $14.75 ( $11.70 base and then a 2.85 delivery area surcharge and .20 CMS Processing fee- Not sure what these fees are about?) and to be delivered on Thursday. Went to USPS.com to see what it would have cost and delivery date. Turns out it would have been delivered on Tuesday for $9.85 or Wednesday for $9.56. read more

The workers at this location are all top notch. They go out of their way to help, and are very friendly, which is unusual for Vermont. Also, the prices are very reasonable. Overall, very impressed. read more

They never answer their phone it really had for people who need phone help to get a quick answer it always when i call you get the answering machine i would suggest using the fedex store when shipping they always answer their phone read more

Great service. They also do USPS -- much better than going to Staples or (*gasp*) the actual post office. I've never had to wait long and the staff is super attentive and friendly. My sister and I recently had to get a 50 page legal doc notarized very quickly... made an appt online (awesome) for the next day, but could have easily walked in without one -- and more than one notary was available! During that same visit another staff person helped a woman bring boxes in from her car (which was nice), only to learn that she had pre-paid FedEx labels... they couldn't process the transaction, but said that she could leave the boxes for FedEx to pick up -- not sure if she did, but I thought it was a considerate offer, especially since she was having a heck of a time carrying them herself. Will definitely continue to use them. read more