I walked into the store and was greeted by customer service with a smile & enthusiasm. Rae was knowledgeable and informative. Very polite. Rae called the store manager, John, to help me with my business. John was very professional and walked me through the process of for filling my needs. What a great example of leadership & professionalism . read more

John was so helpful went above and beyond! Thank you for your awesome service it means a lot!

I was just in there to laminate two papers. I called ahead of time and she said it would be no problem. I would have to pay an express fee. I get there. I'm the only one this lady is helping another lady is helping another customer at a different counter. so the lady proceeds to tell me that she's going to charge me a 30% express fee for her to eliminate it within the hour. And she said this isn't await/shop around service you will have to come back. Does this laminating job take over an hour to do? Does it take an hour for your laminating machine to heat up? Shouldn't it take just a couple minutes to heat up and you slide these in the sheets and then feed them through? Her response : well yes, but what if 20 people walk through the door? I would have to help them. LADY I AM in the store AND THE ONLY ONE that you were helping right now. What is happening? So I literally asked her if I could pay for the two laminating sheets, and I would take them home and laminate them myself? And she was like we don't really do that. We don't sell the sheets and I'm like well. What's the difference you give me the two sheets I can go home laminate them myself, I leave them here and you stand there on your phone and take over an hour to laminate the two things like it makes no sense. And then you have the nerve to tell me that they do not hire enough people? OK I am coming in and I am paying for a service. Why would you stop helping me for my service? If another person was gonna walk in and get a different service? That's absolutely ridiculous. read more

Stupendous print work, good pricing, and best of all really kind and courteous customer service hands down. Julianna in the print shop section was amazing and super kind during what I can only assume is a really really busy holiday season. Some of the kindest customer service I've ever had AND it was in the middle of America's most stressful holiday shopping week, I was blown away! I decided to do holiday cards (last minute...) and wanted to find the best pricing options for nearby printers. I knew that I preferred staples printing but thought it would be a lot pricier, but for same day pricing of double sided cards they were by far the best priced out of everywhere around. If you like me need cards (double or single sided) printed same day or anything similar, don't hesitate and go to this staples! Front desk customer service worker was awesome too. This isn't my first experience with this staples as Im a designer and have had to do last minute prints through them before, but I've not yet taken the time to do a review. Cheers to the team there, you're doing awesome work! read more

I got there 4 minutes to closing to print a paper for my son school next day. The manager was already at the door, and told me that it will take me more than 2 minutes to print and put my credit card in. I told him my sons school starts before the store opens and he couldn't give 3 crabs**. Terrible terrible customer service but apparently this is not a surprise. read more

Cullen helped give me a run down of how router extensions work. He was really attentive to my questions and was very friendly. If you come to this staples, I recommend you look for Cullen and ask him any questions you need! Thanks Cullen and Happy Holidays! read more

I just went to staples to send a 18 pg fax. It turns out that it was $2.50 per page. $37.50 total. explain to me supply and demand again? It is out dated technology and yet extremely common for the most part. The price now should be 2 cents a page. The only thing I get from this experience is GREED! read more

I ordered 6 basic signs (about 2'x1' each. Black letters on white paper). The ordering process took more than an hour. The people who work the print center also do shipping and returns. Constantly interrupted, they are severely understaffed. I placed the order on Tuesday. I called on Thursday and they confirmed the completion date of Saturday. They called Saturday morning to tell me that they ran out of ink on the poster printer. The office supply store can't manage to get a black ink cartridge. Also they don't know when it's coming. They suggested I go to another Staples store. So I burned over an hour in the store and wasted 4 days while they did nothing. Never again. read more

WHERE IS THE ZERO STAR OPTION?! Worst Worst Worst experience ever! Please do yourself a favor & never ever go here! Waste of time Waste of money! They need to shut this location down completely! I purchased a bunch of glue for a project which was specifically an assortment of colors & the online price was for the bundle. I get there at I pick it up & I see that most of my order is not there! I pulled up the order to make sure & it was confirmed that I definitely paid for the assortment but they were just giving me whatever they pulled up u day that item #. It was explained to me that altho the item # online is for 4 assorted bottles, in their store the item # is only for 1 single bottle for a whopping price of $15+!!! Ummm, yeah, that was a hard NO! The guy that was originally trying to help me & clarify what went wrong asked a manager (I assume). But all he could do was shrug several times as it was being explained. Then he says well you already paid for the order & shrugged again. Insinuating that I should accept the 1 bottle for the 4 bottle price or cancel it completely. The guy clearly didn't care even a little bit. He was only very clearly in a hurry to close the store rather than offer to help me or find a suitable solution. read more

Purchased 2 Samsonite World Wide Power Adapters at this store the day I was leaving for England. Tried them out on day 1 and neither one worked. Luckily out hosts had working adpaaters of another brand. When we got back I tried to return the defective items only to be told that I needed the original packaging (discarded to reduce the space in packing them) and that we were outside the 14 day return period (still in England on day 14 - was doing this on day 19). So I'm out $26.48 and once again Staples continues to lose customers as they continue their slide into retail oblivion. read more

Rude management, messed up my order and then blamed me. Typical lol gave me a lecture on why they are right and I am wrong.

I would give this Staples location a big fat zero if I could. Worse customer service ever, I do not know how they stay in business. Hardly ever are the merchandise properly displayed and labeled. Then, if you ask for help you are either ignored or greeted with an attitude. I hate going to this location, it is absolutely sickening. Here is some advice: Go get some customer service training or find another job. read more

I have been really having great service when I go here, the staff is friendly and my prints are always ready when they say.

I needed to print something out and needed to talk to the printing sales associates, the only one who even cared to notice us was unfortunately clocking out, she said someone would be right with us, but we had waiting a while before and after she said that, and printer sales associates kept looking over at us, but no one could bother to help us, as I needed some help.. after a while I just left., the people left didn't care to ask us if we needed help, nothing. Not good costumer service. read more

Office supplies aren't that exciting...paper, office supplies, furniture, software, calendars, etc. This place has it all. I can find what I need here. It's compact, clean and the sales associates are helpful. If I need to make photocopies, I can print out black and white or color on various types of paper. You can also upload files to the web and then pick up copies at Staples, so you don't have to wait for your copies. read more

Had just what I needed and helpful employees. Shopping center parking lots bit of a pain.

I hate to write a negative review but my experience at this store forced me to say something. Not only was the service horrible, but after waiting over an hour with no one else in line, I was presented with 2 test runs of business cards any reasonable person would have said "WTF are these". The business cards were completely fuzzy, misaligned, and had white spaces around the edges. When I expressed my concerns to the employee she stated "ugh I don't want to deal with this" (looking at her computer screen).Those concerns were all but amplified after having both employees say this was the best they could do and tried to actually sell me on it. The overall feel of the store is most similar to a prison with everyone in there wearing a "I don't want to be here" expression on their face and attitude. Also when you walk in it is completely silent. Maybe if they played some music in the background on the loud speaker it would liven up the atmosphere. The only positive thing I can say is there was a very nice older gentleman working the register (had on a tan shirt) who was very positive and friendly. He made the experience better. read more

staples Timonium is the worst, they sold me a cash register that was returned broken by someone else. parts were also missing. when i returned it no one cared and the manager was no help. she took the side of the register clerk who said he was to busy! i will never waste my time with Staples brick and mortar ever again. Hello Amazon you win. can't wait to hear of this store closing its doors. read more

It would be nice if the check out person actually smiled and looked somewhat alive. It's always nice for a customer to be thanked for the business and to be acknowledged to some small degree read more

do not use their UPS service here. i have sent packages 3 times and the packages were stolen. they did not make their destination. some type of scam going on here with packages being sent. read more