I've never had any problems picking up office supplies here. If you work in an office, you need pens. You need paper. You need notebooks. This Staples is open super early so I can get in before works starts. It's easy to find everything. Service is "eh" but the people check me out on time. Once, I was there and a classroom full of students was visiting to see commerce in motion. Educational, I'm sure. This Staples is the center of my business supply needs. read more

DAVIS, a manager was extremely rude on Memorial Day. Wasted my time, had incorrect hours on phone recording, and I arrived one minute before closing and he refused to let me check out with my one item. Said there was holiday hours but the phone recording did not state that. Very disappointed in this store and this after just finding out the Santa Monica location closed down. Super frustrating and this manager needs some training on customer service. It would not have been a big deal to take 3 minutes to accommodate this customer. read more

Avoid! 15 min I'll never get back. 1) Picked-over selection. Shelves were way past due to be stocked in the pen section. Had to settle on brands I didn't really want. Several packages were open. 2) 11 people in line. ONE OPEN REGISTER. Considering the mark up on their products, would it kill them to have staffed one more lane?! It's lunchtime, not like it's a surprise to them that they'd be busy. Waited two min, lined moved two people, and then I gave up. Walked out with nothing. In a word... "Blech"! read more

I was so impressed by the exceptional customer service in the shipping department. Had to ship a large, fragile package to New York from California so was a bit worried. Right off I was helped by Tanner who answered my many questions and took great care in making sure that I had the right box and started the packing process with me. As it was close to the end of his shift, he handed me over to the manager Daniel. He was extremely nice and continued to make sure that I was packing it correctly. Then I was fortunate to have David finish my order. He so patiently added extra tape, advised me to write FRAGILE all over the box and helped me fill out the shipping label correctly - explaining without pushing the most expensive options. I finished up with a very friendly and helpful cashier (forgot to write down her name). What started as an arduous task ended up being a quite nice one due to the diligence, expertise and conscientious staff at this STAPLES. read more

Carlos helped me out a lot, he saved me money by recharging my order using debit instead of credit. most employees would have just continued on with the transaction but he went the extra mile to save me a few more bucks. That is a great employee. read more

The people at this Staples are really great! I can't recommend them highly enough. The manager, Davis, and Carlos his assistant, went above and beyond to help me with a really important and urgent shipping need, that had to go out today! I'm a very independent disabled person, who uses a power wheelchair, and generally, gets around town without a problem! Today, though, wouldn't you know it, when my chair was in the shop, an emergency arose for a package to be sent out , pronto, and I would not be able to take it into a mailing place! I called all over the west side, Westwood to Santa Monica -- talked to store managers at UPS stores, Fed Ex and mailing centers-- no manager agreed to make an exception for me and come out, or send an employee out, to my car, in order to take the package along with my credit card to charge me, returning with a receipt. Then I remembered my favorite Staples store and asked for the manager. Davis came on; I explained this unusual and urgent need, asked him if he could make an exception because of my wheelchair being unavailable, and my disability making me unable to come in his store. He agreed immediately and told me his employee Carlos would help me. Carlos took care of everything perfectly and so efficiently. I tried to give him an extra bonus or tip, but he would not take it, asking only to give his store a good reading on their website. I did that of course and I wanted also to mention the store and them on YELP, to urge you guys to give this Stales store a super review and rating! These guys are really great! They're the kind of people that used to make up my Grand Dad's generation, "The greatest generation". They went the extra mile for me today. Thank you Davis and thank you Carlos. Go see them, you guys, and think of staples when you need anything for your home or business office, or for shipping copying printing and all your office needs. Great chairs, desks, lamps, paper! And you can't find a better stuff anywhere. read more

Love that this store is open at 7am! I was able to get in and get out. The Staples staff happen to be having a meeting so I had my choice of associate when I asked regarding electronics. I was in and out in about 30min because I HAAAAAAAD to stop by the planner section (wish they had "cuter" planner selections, as well as the pens!! LOL A nice guy offered to check me out since I only had the one item. read more

I never thought I would say this about the store but I HATE staples. I was on my way to a meeting and I realized I can't find my sharpie and decided to stop by Staples. And guess what? The office supply store doesn't sell individual sharpies. Only a pack of 4 for $7. Seriously??? You forcing people to purchase packs? And not just packs. Over priced packs. I walked out and went 4 blocks down the street to another store where I bought a pack of 6 sharpies for 99 cents (YES 6 sharpies for 99 cents) Keep running out of business staples! Employees seem to be so bored because this store is EMPTY. ALWAYS! read more

I go to Staples whenever I need to replenish general school/office/ect... supplies. It's a great place to get whatever you might need for many different types of projects, be it for school or work. They also have some great deals on computers and have techies on staff if you are unable to or unaware of how to fix your own computer. They are pretty reasonable price wise with various things costing a little more or a little less then other places one can go to. I go here because it's great to get all those things in one place instead of having to spend more time going to various different places. I recently bought business cards here. I was pretty happy with them. The were/are having a special that if you buy 250 business cards, you get 250 business cards free. Depending on what you get, the cost is around $50, either a little more or a little less depending on what things you opt for. It's great ordering business cards here because you get the ability to customize and make your own via their website and the convenience of being able to pick them up at a local store. The color is vibrant, the writing is clear and they came out looking just like they did online. The only thing is that I wish the cardstock they used was a little thicker, but that's pretty minor, and excusable for the amazing price. They have a rewards card to save you money on special "rewards" sales. They also have an ink cartridge return program where, after you return ink cartridges, you are mailed a voucher for a certain amount of money that you can use to purchase anything in the story. Overall, it's a really great place to go for a huge amount of supplies. I haven't found any of the Staples to be any better or worse then other ones, so it doesn't make much difference where you go. The only warning I would impart is that it can be dangerous. Similar to going food shopping without a list or while hungry, if you don't limit what you plan to buy, you can easily walk out spending 2 and 3 times the amount of money you planned on. read more

I went online to check for an item and was so happy the location on Bundy had the item in stock. I went there only to find nothing on the shelf. Spoke to an older gentleman and he look up on the shelf and said "we don't have it". Wow!! Ok so I ask for a manager and he didn't know the name of his manager and said manager in front. I meet Issac and he inform me that oh they receive this item two days ago and ran to the back. Issac the manager came back empty handed and said " it's somewhere in the boxes and the worker is unpacking only half the order so far. I ask if he can call me when they get the item unpacked but he replied " NO. It doesn't work like that". At that moment I know why this store have so many bad review and this gave me a reason not to shop at Staples period!!! I will shop where customers are valued and appreciated. read more

The meat and potatoes of office supply stores. I walked in here looking for some materials and tools for making my Christmas gifts. It was a little smaller than the one in Mira Mesa but generally similar products. I'm not really sure I know the difference between Staples and Office Depot but I got some good deals during Black Thursday from Staples read more

Alan E. At the print shop was able to print out my brochure in the nick of time. He was soooo helpful and even lightened the PDF to pop the colors. His suggestion. Such a pleasant experience! Staples Bundy it is from now on! Xo Snap read more

It is really sad to see a business like this slowly sink! I would like to say today was an off day but it wasn't! It seems many store chains like this are vanishing it is to bad. read more

Staples - Entrance to this stapled - Office Equipment Near Me - West Los Angeles, California

Awesome employee, Shout-out to Tanner for helping us out with our printing order. Very accommodating and showed us many options. Super patient and a nice personality. Thanks so much. read more

This place is a fail. No assistance. Speak to an employee and you'd think you're speaking a foreign language. Not sure how the girl in the print section is even employed. There's no way this group of employees are managed by anyone. Zero customer service on the most simple requests. read more

First of all, Abdi is an amazing sales person and very knowledgeable with printers. We should have listened to his suggestion on an office printer and purchased the HP Inkjet 477, but we wanted to think better of our business for printing colour images and went with an Epson 2550. The injet is SO much better.. Thanks Abdi. He helped us with our return and made us feel like a valued customer. Planning to bring our office needs to this staples as long as there are support like Abdi around for us to work with. Cheers Staples! read more

Only ask for Moisey. This guy knows everything electronic. He's never sold me a bad product like other salesman here. It's my local Staples and if they don't have the product I want they get it shipped quick. read more

When looking for an item, I have found the staff walking the floor to be great. Always helpful, even if they are sometimes wrong. I have been, on occasion, told they don't carry an item but they in fact do upon scouring the store shelves myself. But no biggie. And the copy/print staff - super. They are nice, informative, and eager to help in any way that they can. The major problem are the cashiers - and, I hate to say this, but the women cashiers. They are so chatty amongst themselves and the customers. They hold up the line. I am amused when they page for available checkers to come to the front to help clear up the long line when their slowness caused the line to back up in the first place. They are such silly employees. I once had to ask a female cashier to stop asking the guy in front of me (a plastic surgeon) questions about botox, facelifts, prices for these procedures and could she get his number and call his office instead of holding up the line. It saddens me that the OfficeMax nearby burned and closed. They had smaller parking but better service. They understood a simple idea: I want to buy my supplies as efficiently and problem-free as possible. In and out, please. That's all I ask. But this Staples falls short almost every time. read more

Every associate in this location had an attitude. It gets really awkward when you work in customer service and act like you are doing someone else a favor. No, you are doing your job. Do your job. read more

literally the worst service in their printing department! no one cares and most printers just don't work! no wonder these guys that are going out of service one after another. this is store manager's fault. read more

Horrible General Manager. Wasted 20 min of my time arguing about proof of an emailed coupon code. How else would I know about the promotion if hadn't seen the email. He has the audacity of telling me that coupon 83141 is designed specifically for me and no one else has thyme code when I got the same exact code on 4 different email accounts. He said I shouldn't shop at this store anymore, well I guess I will not be shopping at staples anymore. There are plenty of office depot and office max stores around! read more

I have purchased many items here over the years, and they always have a large selection, especially office equipment. I always wait for specials and close outs because their regular prices are straight retail, and sometimes I suspect they are "retail plus" on some items. All in all a very clean, spacious store with easy parking. read more

Horrible service, really unhelpful. I asked the price for a bag with no tag and was told to go up front. Isn't that their job? Limited choices. Off to Office Depot to get the rest of the items on my list. read more

Off Bundy, this staples is the place I go to print at. Both self serve computers for printing are out of service and both employees need each other (one to do one to watch) to do one job at a time. read more

FOR PRINTING SERVICes! I went there to print headshots with my resume on back (b/w) The guy there today was condescending and told me that my file would print out bad like a chalk board. When I challenges him he told me "printing is my area of expertise as I should know". I've printed this file many times at other staples for $1.40 . He charged $2.17. When we printed a sample it turned out fine proving him wrong . He never apologized and ha the nerve to charge me more . I was in a rush so this did not help! read more

I have mixed experiences with this location. I use their print services. Last week I submitted some artwork to be turned into posters. The print department had 3 people working but only one guy named Manny knew what he was doing. He seemed frustrated ( I don't blame him) because there was a line of people waiting and he was being pulled in too many directions.When they called me to pick up my order(I told them it was no rush) the order was not ready. They printed only 2 out 4 posters and they said they ran out of laminate. So why did they call me for a pick up??? The two posters they finished, did not match in colors ( quality control ?). I asked Manny if he can make sure the order was correct and he stated he couldn't . What? Anyway, Staples and Mr. Store Manager how about you spend some time training your people and staffing your copy center little better. Just a suggestion. I will never return- there are many other places! read more

I have always shopped at Staples for business and personal needs. The times I have been at this location I have been greeted by an employee and asked if I need assistance. The only small complaint I have is the lines. Sometimes, there is only 1 cashier. However, to their credit, if the lines get long I have witnessed the manager opening up other cash registers. read more

2 stars because they actually do sell office supplies. The employees are horrible. No one knows or cares where anything is or what actual product they sell. And, the leaders of that parade are the girls from the copy department. For years, these girls could care less. Either on personal calls or busy texting. Far too busy to give any type of customer service. I've been in several times over the years and always pardon the sorry excuse for any type of service to these girls who are clearly inexperienced, and have zero work ethic. I decided to write today because I walked in to make a black and white, plain paper print from a flash drive. Simple enough, I was told I had to leave and return in 1 days for the order. What? A whole day? Show me to the printer I can do this myself. Nope machines are down, they are too busy, and have 4 big orders all the while walking away from me. I actually had to call her back to give me my flash drive as she had already placed it on a desk without any of my information. I wonder how capable management is itself that this has been going on for years and with all the proof just on Yelp why they haven't stepped in and tried to make improvements. When you don't have appropriate leaders you can never expect to have qualified employees. If you have any copy needs and want to avoid the attitude for requesting service these employees were hired to supply DONT waste your time here. That being said if you don't have a time limit on your request a copy is just a copy and they do have copy machines. Otherwise drive a little further to the Staples on National and Sawtelle and ask for Erick at the copy desk. Not only is he polite but quick too, with all his big projects due he still was able to connect my flash drive to a computer push the print button and whoa in 3 mins I was done. read more

I just spent 4.50 to print nothing. The printer attached to the computer didn't work. The copier charged me but then displayed an error message. There were a lot of employees working there but nearly impossible to get anyone's attention. read more

Our all in one machine died all of a sudden and we needed a replacement asap. We stopped by our neighborhood store and was helped by Daniel who was patient and explained every machine we were interested in. With his help we made a great choice and are so happy with our purchase. read more

I'm a glutton for punishment. I have used the printing services for 3 projects, one of them caused me to return to the store 5 times to get the printing done and mounted, right and within 3 days it fell apart. I had it redone at FedEx, it's much further away. The other 2 projects were either undone or had to be redone. Terrible experiences. . . read more

Ken in the Copy & Printing department is incredibly patient and kind to work with. I walked in with several items to print for my wedding and he worked with me to make sure they were perfect, and would not settle for anything less. I wasn't sure exactly what I wanted, and Ken was super knowledgable about their offerings and found the perfect solution for each item. I honestly haven't had a better experience and I'll definitely be back for any of my printing and copying needs. Ken was the best! read more

I've ordered a few print jobs with "Same Day In-Store Pick Up" from Staples.com, and have picked them up at various Staples stores in LA. This service is not cheap from Staples.com, and you would expect at least decent work done on the job if you are paying so much. Not the case here unfortunately. The Printing Service and Department here are poorly ran. I came into the store at 6 PM to pick up my order, and after 10 minutes of searching for what should have been my completed order, they informed me that they didn't start it yet. Worst part, they said they were too busy to do it today (though I paid extra for same day service), and that the best they could do was possibly have another store do it. I decided to let it go, and I said tomorrow would be fine for the pick up. I came in the next day in a rush, picked up my order and went back to the office. That was a big mistake, as the order (which was supposed to print to the edge) had white borders around the sides, and each "printed area" was off center. In fact, some of the borders of the printed area were jagged, as if the printer slipped during printing. Not a good experience for an expensive service. I've taken my business to local printing shops who are cheaper and put in much more effort and precision with their customer's projects. read more

I put my order in on the internet, but there seems to be no place to Yelp them for that, so I am using this location of theirs. Thursday I ordered my headset over the internet. They promised to get it to me on Friday. I must admit I was very impressed with the promise of such speedy delivery. We have a lot of mail theft in our area, so I had to wait for my package. And also my phone doesn't work without the headset, so it's delivery is very important. Tracking my package told me it was to be delivery Friday all day. At five they changed the delivery time to Monday. I sent a few emails Friday to complain about this and they responded by telling me how long it takes to ship the package, apparently forgetting that they had told me next day. Why do they promise next day when there shipping process makes this impossible as explained in their apology emails??? I am pretty sure I will die of old age long before I order from this barrel of monkeys again. read more

This only receives one star, because the app does not allow me to give this store a lower rating. I went to the printing center in order to have a large folder printed, I filled out the form made sure she could read all of the necessary information. I called them back two days later, without having heard from anyone, and a lady told me that they were only halfway done. Frustrating but understandable, maybe they were busy those days. 6 days later I call them asking about an update, and the lady told me sorry we had lost your phone number. I go to the store and the whole job is done in black and white, when it should have been in color. Total waste of time, paper and money. Do not trust this store with your work they will ruin it and disappoint you. There seem to be a complete lack of costumer care and accountability, the manager of this store should be fired immediately and they should clean house. read more

I have had so many bad experiences here I can't blame it on poor luck. Understaffed, incompetent, outdated bowl of suck. Nice enough people usually but... I always leave feeling drained and frustrated. Do them a favor and go somewhere else so this business can die quickly. read more

This staples deserves no stars. Their new copy print center polices from corporate are very frustrating for customers who have small jobs that need to be done the same day. I have never left feeling satisfied with my experience here. When will I learn to stop coming!? read more

I still dont understand why this place is stuck back in the 90s. Customer satisfaction also means nothing to them. They rather throw away something (litterally in the trash) than to keep a customer happy. The manager also didnt seem to understand common courtesy when they have made a mistake. Very sad... wont miss this place once they close, and its just a matter of time. read more

This place is horrible. The employees literally hide in the back of the store to keep from helping you. I can honestly say that in over 10 trips to this store, I have never been asked if I needed assistance. And, whatever you do, don't use the "Store Pick Up" option on Staples.com. They won't have what you are looking for, and they won't be able to find it, and it is always a complete mess. read more

The service is very poor. There is no one to help you when you have a question. It's very difficult to find any supplies. Most workers don't know what they are doing there. The parking is large and easy to find parking spot. They open very early in the morning which is helpful. I wish they had a better customer service. read more