They did a great job fixing a crack on my Tesla windshield. You can't even tell it was there!…read moreHighly recommend. And if you use State Farm, they'll cover the cost.

I don't know. They don't answer their phones, automated. And they don't respond to a quote request…read more Thank you for responding to this. Text David Spenser, but yes, I called your phone number. I left a message got no response, but the fact that you responded to this shows that you are responsive.

Quick phone response and best price quote. Have not had service yet as he is an independent and…read moredidn't like his response on another review when he told them to call the dealership

Quick to schedule and even quicker service! Highly recommend! Best pricing, came to me and replaced…read moremy window fast!

Had my windshield replaced quickly and for a great price. Customer service was great! Would highly…read morerecommend

They quoted me a price that included windshield installation, recalibration, cleanup, labor and…read moretravel to my home (price was quoted BEFORE I told them I needed them come to me, so basically N/C for travel!), which was a fair price after seeing the other quotes, one of which was around the same price, but didn't include re-calibration. I've heard most times this recalibration is not needed, but if it turns out it IS needed, you'd have to take it somewhere else at a cost of $250-$700, or as much as $1,000 at a dealership! No thank you! Especially after the already expensive windshield! My tech was Kyle and, boy, was he sharp! When he arrived he told me it would take around an hour, I believe he finished the windshield installation, recalibration and cleanup in around 30 minutes - no small feat for my big Honda Odyssey on his own - and returned from the test drive in under 10 minutes. It was easy to pay with any type of credit card, even AmEx, and all told I think it was about 40 minutes. The owner, Steve, was a pleasure to talk to, as was Kyle, A couple of easygoing guys. I definitely made the right choice! And, if ever I have the need again, I will probably only be putting out a call for one quote ... from MasterTech.

I was told my quote was $409. And they charge my card that amount. Later called an said my card…read moredidn't pay it in full. I still needed to pay $23. An was she ok to rerun the card or did I have a different card. I told her it was fine. When I check my bank statement on line it did pay it in full in the amount of $409. But then charged me an additional $23. Then commits to telling me she told me the total was $432. Then why did she run the card for $409 with me on the phone with her. Then want to call me over an hour later. But let me finishh up by saying the installer to me looked like thorough job, like he knew what he was doing. I'm very impressed with his workmanship. Job well done. An he's the only reason I have any stars at all

Our rear window was replaced by you on Friday. Now the electrical system is all messed up up. The…read morebattery will not hold a charge. I called this afternoon and was told a technician would call back. Never heard from a technician. So I called to find that everyone has apparently gone home. We have an inoperable vehicle in our garage and would like guidance on what the next step is. This is not good customer service.

I had a crack in my window, needed it replaced. They got it fixed quickly, clean and good job…read more They're my go to.

On a holiday weekend, they responded quickly and professionally to a window repair, and the price…read morewas reasonable. Much appreciated.

I had a positive experience with Safelite! I got a random, large crack in my windshield. Ugh!!…read moreCalled up safelite and scheduled an appointment. You can also schedule online. The first appointment we had set to go to their location was cancelled due to the windshield not being in yet. It was super easy to reschedule and I opted for an at home appointment the second time. They gave a window of 8a-12p, but had to come later which was fine. Danglo was our service tech and he did a great job of communicating this and installing the windshield. He was helpful in explaining the warranty. Overall, this was a great experience with friendly and communicative customer service!

"I am extremely disappointed with my experience. My windshield replacement was scheduled today…read morebetween 8:00 AM and 12:00 PM. My family planned our entire day around this appointment, only to receive a call after the appointment window had already started informing me that it was being canceled. I understand that unforeseen issues can arise, but providing notice after the scheduled service window begins is unacceptable and shows a lack of respect for your customers' time. Had I been notified earlier, I could have adjusted my plans accordingly. Customer service is about communication and reliability. Unfortunately, this experience fell well short of expectations. I hope the company takes steps to improve scheduling and communication so other customers do not have to deal with the same frustration." If you'd like to put a little more pressure on them while still sounding professional, you could add: "As someone who manages customer relationships for a living, I know things don't always go as planned. What matters is proactive communication. Waiting until the appointment window has begun to cancel is simply not acceptable."

Great service! Fast and efficient! would highly recommend ! Service tech was super niceread more

1 Star -- Extremely Disappointed. Would NOT Recommend…read more I took my 2018 Lexus LS 500 to Clear Images Auto Glass and trusted them with my vehicle for repairs and a vinyl wrap. Unfortunately, this has turned into one of the most frustrating and expensive experiences I've ever had with a business. After spending thousands of dollars, I received my vehicle back with numerous issues that should never have been acceptable. My original damaged rear bumper was reinstalled instead of being properly repaired or replaced, and it eventually fell off AGAIN. My rear door no longer opens properly, my interior upholstery was damaged, and there were issues with the wrap and overall quality of the work. I was also left dealing with rental car expenses, additional out-of-pocket costs, and the inconvenience of being without my vehicle. What makes this situation even more frustrating is that I paid for professional work, yet I am now facing thousands of dollars in additional repairs just to get my car back to the condition it should have been in when I picked it up. I work hard for my money, and I take pride in my vehicle. I trusted this business to perform the work I paid for, not leave me with more problems than I started with. This experience has cost me far more than money. It has cost me time, transportation, and an incredible amount of unnecessary stress. Based on my personal experience, I would absolutely NOT recommend Clear Images Auto Glass. If you value your vehicle, your money, and quality workmanship, I strongly encourage you to do your research before trusting this business with your car.

I have been to this business twice, and when I went today I thought maybe last time was just off…read morefor them. It has to be better service today. No. It didn't have to be better and it wasn't. Didn't write the review before but am going to take my time with this. Hope I save others from my mistake. To me, everything about this place screams we get lots of insurance work and don't really have to do anything well. Or maybe they just overbook their services and make customers deal with it. The summary: - Poor communication (over-communication ahead of appt and yet give no details on key points) - Lack of dedicated people for customer take-in/service - Slowest interactions imaginable - All their ads talk about how they can come to you and yet, more and more cars have cameras & that has to be taken in. Let me give all the notes from this visit so you will see what I mean. Made the appt Friday when my insurance cleared the replacement -- scheduled for Monday afternoon. Am sure they have people flake on them, but they way overused texting for reminders. I got at least one a day and I had to confirm the confirmed appointment on the first text. They also called and sent three emails before the appointment. You would think they are trying to offer customer service but it just feels like overkill only to have no service minded person on site. I get there 10 minutes early for the appointment they said in all the comms would be 2.5-3 hours. Walk through all the intake and asked if the driver could drop me at the Starbucks a block away (didn't want to cross Page on foot cause folks be crazy). They said they can't and looked at me like I was insane for asking. I just asked another customer who Midwest Nice was happy to drop me. (5 star review for the strangers in the black Volvo who were so nice.) They said they had gotten a new windshield on Friday, Were back because the calibration of the computer camera and all didn't take. They were there for multiple hours both days. They made me really happy I didn't choose to wait in the really boring area or crummy folding chairs for the full afternoon. I enjoyed the time getting some lunch (separate review coming) They said they would provide updates. Car was dropped at 2 pm. Got the first "update" at 2:56 pm. At 2:58 they texted they were wrapping up and at 3:08 they texted it was complete. I thought I must be the luckiest person ever and headed back. Still, if they finished in 1 hour this time, why schedule 2.5-3 hours? A customer was waiting at the window when I came back. I stood behind him and waited. Finally asked about the wait & said good luck. No lie, we waited 15 minutes without anyone asking if they could help. Saw one guy who was helping someone else. Finally someone came and the guy who was standing in line said he had left just to quickly fill the gas tank (one text said they would need to drive the car to calibrate so bring the car 3/4 full - full of gas. No mention that it was so the weight was right). The person walked to the back and eventually came back and told the customer he'd have to come another day because his appt was at 3 and it was 3:30 now. He said it was his second time there. I absolutely wanted to say and I've been waiting behind him for 15-20 minutes so come on folks but I wanted my car so just stood there as he scheduled another appointment. (what about all that left over time from my appt too?) When he finally left, the person who had helped him was doing something and there was still one person "helping another client." I finally said can someone just get me my car? After a minute or two, one said excuse me? I said I just want to pick up my car. It is supposed to be ready. At this point they apologized and said they thought the other guy was helping me. I never saw that guy look up from the computer he was on. The quality of the work seems ok -- though it seemed the lane assist thing should have been on. I will add, I complained over the inundation of texts for this over the weekend and a friend replied she bet she'd just picked her car up from the same company. Also, they failed to replace her wiper blades despite he paying the added fees. (PS -- they offer cheaper prices for the wipers, etc in store than at the time of scheduling.) I will be looking for another service provider next time. The insurance company works through this shop directly but it gave me an option to use another provider. I will absolutely take that option next time and will be looking at yelp reviews to see.

Very good experience overall, but they are pricey. Scheduling as easy over the phone, but not…read moreexactly as good as I wished on location. During recent tornados in Saint Louis my son had debris strike his front windshield. I checked coverage, but it was close enough to my deductible I cash paid. I arrived at the time of my appointment and was immediately take care of. It was explained by the tech that wipers and a window treatment was included, however it's really, it's à la cart. You're not forced to get either. If all included it jacks up the cost and also not covered by insurance, only glass. I had my wipers inspected and decided to move forward with replacing both. The window treatment only last 60 days and is cost prohibitive in my opinion. The tech was nice and completely explained the process. There is a comfortable and clean waiting room with TV and restroom. Staff is available to discuss the status of your car. The wait time was provided as appropriate two hours and was just under this with easy install of no extras on the install. The same friendly tech went over the installation and care. The tape remains on for two hours and no high pressure directly on the glass for 24 hours. My only complaint was my quote from dealer and Safelite was around $100 difference not in my favor. The convenience of scheduling quickly at Safelite however won out and was appreciated. I would return, but would not get the pricey window treatment and do myself.

A small rock recently cracked my windshield on a Wednesday morning. The place I normally use didn't…read morehave any availability whatsoever for several weeks, and I was worried the crack would only get bigger during that time. So that same night, I used Yelp's project feature to see if I could find anyone with sooner availability. Glas Tek was the first business to contact me, and I heard from them quite literally less than 10 minutes after submitting the request. I can't say enough great things about their responsiveness and friendly, straightforward communication. The whole process start to end was smooth and stress-free. That same night, we scheduled a time for someone to come and fix the crack the very next day. Dennis ended up coming to my work on Thursday morning, and I received a text from him letting me know that my windshield was all fixed and that I could call him to provide my payment. I had another small crack on my windshield that had already been there for almost a year, and he was able to fix that one too. I was very impressed that he was able to repair it! My windshield looks perfect. Also, the price to fix both cracks cost almost HALF the price of the place I have visited in the past. Without a doubt, Glas Tek will be my new go-to from now on, and I will recommend this place to everyone I know! Thank you SO much for the amazing experience, Dennis!

Contacted Spencer Auto Glass for repair to chip/crack in windshield of our Lexus. Response was…read moreprompt and scheduled for the next day. Excellent service at a reasonable price. What more can you ask for. Very happy with Spencer Auto Glass.