I had to get a replacement key for my Toyota and also replace a battery in my key fob. Service was very quick and friendly! I would definitely recommend for all your key needs! read more

They have been in business many years in our expertise at their business. Very knowledgeable and helpful.

Very good guys. Always are super professional. I miss them at the New Orleans location but drove to new one in Metairie.

I went here today to copy some keys. They provided super quick service. There were two other customers in their before me, but there was another person there to help me. Took less than 20 minutes to copy 3 keys 3 times! read more

Just bad business, man. You can check my other review and since, I've been here at least seven different times, none of which (including my last review) have I gotten any service completed. Not one job done. What kind of business is this? Must be one where they pick and choose who will get service. I've been in and out of here for months trying to get a new electronic key for my car. Obviously, I won't be returning as they've gotten the ol (rare) 1-star from me. First off, there seems to be "a guy" for every different type of job you need done. Need a safe handled? There's 'a guy' for that. Need an electronic key made? Also, 'a guy' for that. I had no idea the locksmith industry was booming so much so that not one person can take on knowledge of anything but one task. Then you'd be lucky to catch whatever 'guy' you need because either he shows up when he wants to or not at all. Flashback: I went in, requesting a new key, they needed to order the part, ok, cool. A few days later the part arrives, I tell them on the phone that I will be there in 15 minutes. 13 minutes later I show up, guess what, 'the guy' that does electronic keys just left out (wtf?! I JUST said I'd be there shortly) then I leave for a month. I get back after my trip, still needing a new key, so I give it another try. Again, on the phone I asked if 'the guy' was in because I did not want to make a blank trip if not and if they didn't have the part. I even spoke with 'the guy' on the phone, told him exactly what I needed, asked if they had the part in stock, to which he replied "we should have it" (can't you just get up and go check?!) I show up, and of course, they didn't have the part in. Unbelievable. So, again, they take down my info and tell me the part will be in, in a few days. Well it's been 3 weeks and nothing, so now they're getting this review. Stay away, save yourself the time and go somewhere else. read more

Lost the door keys to my beloved 1992 Ford van. Was told by several locksmiths that they don't work on vehicles that old. That wasn't the case with Star Lock and Key. Made an appointment and several hours later my van was ready to go, and at a price a lot less that originally estimated. I'm sure glad I found these guys. read more

Star Lock and Key are the only guys I will let work on my locks. I had hardware for a new door installed today. Larry was an expert and his installation was flawless. It's nice to have a company you can trust with your security. read more

These folks are really nice and super helpful. They took my blanks that I bought on Amazon and cut them and programmed the remotes with little trouble. Didn't charge me an arm and a leg, either (that said, two keys cut and remotes programmed was $200 but that's much cheaper than elsewhere). read more

I chose this locksmith based on these great YELP reviews. These guys want your work and go for it. I needed a lock re-keyed for my 91 year old mother's (I live in Seattle) house. This was an emergency as her daughter was threatening her. These got the job done within hours - superfast. Nice guys! Friendly! read more

Long gone are the days when you could copy your car key for a few bucks at the hardware store. If you're not driving something ancient, then you probably have a chipped key which requires programming from the dealership. The thing is car dealerships like to squeeze as much money out of you as possible. It's in their DNA. Call and ask about getting an extra key and they will ask for an arm and most of your leg. Unless you're inclined to start donating appendages, it's best to look elsewhere. What the dealership won't tell you is that a reputable locksmith can do the same programming for a fraction of the cost. Star Lock and Key was able to cut and program two extra keys in about five minutes for a few cents shy of $60. I happened to find a pair of uncut keys on EBay for a good price, but you can also get them from Star. They don't just copy car keys, this is a full service locksmith. They can copy just about any key, and service just about any lock. No shills here, these guys know their stuff. They have been in New Orleans for 80 years and are a great local alternative to Pop-A-Lock. read more

Coming back from a vacation, I found that my key wouldn't enter the ignition of my 2007 Honda Civic. Nothing is more irksome than having to fix something on your car that you have no idea how it happened or why. I tried a few other places that were really not listening to the issue causing more stress than necessary and pricing me around $300+ to fix the issue. I finally did what I should've done from the beginning and had my car towed to Star Lock And Key Co. Carl and the gang are early birds over there so if you have this issue arrange with them to bring your car over early. Carl let me know that Chad had it fixed up by that afternoon, letting me know they replaced the tumblers in the ignition ( a common issue that they've fixed multiple times) and it cost me $125 which was great considering I thought I was going to have to drop a lot more. I would definitely recommend these guys for a tumbler issue with your ignition on a Honda Civic! read more

Two recent experiences with this company have both been positive. One was in person, where they replaced my electronic car key in just a few minutes and charged a reasonable price, with courteous service. The second was when a lock at home wasn't working properly. Called Star and talked to a very courteous man who was happy to take my call and schedule me for same-day service. Said I would get twenty minutes notice before arrival and that's what happened, and the on-site technician was skilled, friendly, and funny. I can't ask for better service and they have gained a customer. read more

Five stars for Star Lock and Key. I left a message on Mother's Day and they called me back first thing Monday morning. Star one: actually returning a call, and promptly at that. Star two: They told me they could send someone out that day. Star three: The locksmith, a cool guy with a weathered dreamcatcher tattoo on one forearm and a heart being stabbed on the other, arrived that morning. He had 29 years of experience but said he's never call himself a "master" locksmith because locks are always becoming more sophisticated. Star four: He changed all the locks (six total), installed a deadbolt and gave me four keys. Star five: It took less than an hour and cost $212. read more

Excellent customer service. I was referred to this business by the wonderful people at United Hardware because I needed a key cut for an older Mercedes. I was in and out in less than ten minutes, and the key worked perfectly. Fantastic! read more

Best in town, honest old school integrity with modern skills. Courteous and professional.

In response to Chad. The dealer didn't have your parts, after I called it still took a day to get the door handles in. The parts person told me that it may take a few days, but called the next day and said they came in. So no. Parts you assume we're ordered and there, weren't there when I called early in week three. When I first brought the van in I had come from another automotive service center and knew it was the handle and lock. I mentioned this to you. The door was working fine from the inside indicating that the mechanism in the door was fine. You told me that you'd have to take it apart to see for yourself. The cost of the door handles was about $100.00 less than what you quoted me. Not a big deal to me if the service is good. The biggest thing that upset me was that I texted you in the third week, "Please stay on top of this, two weeks is a bit too long to find out that they screwed his order up. Thank you." And you respond, " It takes a week just to get the parts in and I have a lot of orders going on to remember to check them all. You dealt with this Yelp review quickly. If you helped your customers as quickly I wouldn't be writing this update. You call this service? I'm not looking to keep defending myself. I can post screen shots of the texts if this goes further. I'll also post the inappropriate text you sent this morning. I'm not going to be harassed. read more

I tried to use them. Tried to call the local company but the man who answered the phone was not listening to what I was saying at all. I needed a key made for my car and he asked if I lost the one I had and after I said yes he just spoke right over me saying that popalock is the only one that can help me and just hung up. didn't even listen long enough to find out that I have a key that I use as spare and did not need popalock but rather a NEW CAR KEY! Next... read more

These people are awesome. Everyone I spoke to was really kind and friendly. They were fast too! And really nice to our pup. :)

Decided to obtain some duplicates keys and remotes for our vehicles and homes. Based on the YELP reviews here the choice was an easy one. Arrived at the business with no appointment and walked in. First of all, the place is easy to find and has ample parking on the premises. Secondly, in this summer heat the AC works just find and it was very comfortable inside doing business. The staff is professional, competent, and friendly. Over and above those great qualities they provide service to you quickly. Reminds me of the way businesses, most businesses, operated when I was growing up in New Orleans. If they can get the job done they will. If they cannot they will tell why they cannot. My kind of people. This place has my Seal of Approval. And they don't even serve food or wine. Go figure. read more

Sorry Jonathan wasn't please with his service from Star Lock & Key but not only me but my entire family has entrusted these guys with all of our locksmith needs for over 40 years, my parents and grandparents used them. I've had several cars worked on there too and Chad has done an excellent job and also saved me a ton of money compared to the dealership!! I would never use any other locksmith. Keep up the good work guys!!! read more

Personnel, professional service, is the first thing that comes to mind when I think of this business. I had called to check on a price, which actually put Pop A Lock to shame, then, about a week later when I called to actually schedule the service , it happened to be the same person who I spoke with the first time. Not only was he just this kind & professional as the first time, but he actually remembered the make model and year of my car. The technician who came out to make the key, was also kind and professional. The keys were perfect, and the price wasn't much more than half of the price of the aformentioned competitor. I would absolutely use again, and recommend to anyone. Thanks Star, your name is befitting!! read more

They're friendly, affordable, and LOCAL. I'm sticking with these guys (Believe me, there isn't any worthy comparison so don't waste your time even looking). My recommendation comes from a google search that led me to Star, the closest place to have a key made. I had no expectations really. But after my experience in doing business with them, I know for a fact you can trust them. I left personal belongings in my car and nothing was moved or touched. They got things done in a very timely manner. Customer service is very important and a lot of places have forgotten how much consumers value it, but not these guys. It makes a difference whether or not I write a positive review on businesses mostly because they follow the golden rule (do what we all need to do and treat people how we want to be treated). Star Lock & Key went above and beyond my expectations and was an overall positive experience. They treated me like they wanted me to come back. Well maybe they're just nice, honest guys and it's my decision to come back and use them for the services they provide. I came in with a problem that really needed a solution. I left with my problem solved, headache gone and a smile on my face. Thanks, guys! I will continue to recommend everyone to you guys! read more

These guys have always taken care of our business needs. They unlock our file cabinets ...fairly priced.

These guys saved me twice so far, first time came out and didnt charge whole price because door was just stuck! lol Very nice people. Come here if you need help read more

Tried to use a local company, but they picked up and hung up on me. Don't have time for that stuff so I went with Pop a Lock instead. Oh well. read more

I can't say enough positive things about Star. They were available first thing on a Monday, came to our residence soon thereafter, returned not long after that with the necessary parts for repairs on our home locks, and were finished in a timely manner. Bert, the locksmith, was mannerly and competent. It's a great feeling to support local companies and have them make us proud. If you're in Central City, Mid-city, Treme or Bayou St John, they are the ones! read more

My daughter and I went to Star Lock and Key on the 2/25/2016. She needed a copy key for her car. My mother used to get her keys made there,when she was alive. The young man was courteous,and professional. He knew what he was doing. He made a master key for my daughter. They only took about ten minutes to make it, The older two other guys were helpful too.The young guy,I think that his name is Chad,couldn't quite make out a number that was on the valet key and they helped out.I know that they are master locksmiths too.Chad tested the key and it was perfect. Loved the service,courteousy,and price.Will definitely go back to them,and recommend them to others. read more

Fast, professional service. The company called when locksmith was on the way (which was on-time and what we agreed upon), and locksmith called when he was at my gate. No hassle whatsoever for me, the customer. Very pleased! read more