I would not recommend Prospect Hill Inn as a wedding venue…read more
My daughter chose this venue because we were repeatedly told that if we communicated our wishes ahead of time, everything would be handled and we could simply relax and enjoy the wedding day. Unfortunately, our experience was the exact opposite.
Upon arrival, we had to carry all of our belongings and wedding items down paths to the cabins ourselves. Although golf carts were available on the property, no assistance was offered. Prior to the wedding, we provided decorations and special charms that were to be attached to my daughter's bouquet in memory of grandparents who had passed away. We were assured that everything would be taken care of.
On the morning of the wedding, we were asked when the bouquet was needed and stated 4:00 p.m. for pictures. By 4:15 p.m., we had received no communication. Multiple texts to the owner went unanswered. When I finally reached her by phone, she was not even on the property and said she would not be back for another 30 minutes. The wedding was scheduled to begin at 5:00 p.m.
I ended up locating the bouquet myself. The memorial charms had not been attached, and no one knew where they were. At 5:00 p.m., the owner still had not arrived, and no staff member seemed to know what was happening or what needed to be done. Our family was left coordinating the wedding ourselves. The ceremony was delayed until 5:30 p.m., which affected photography since the photographer was only contracted for a limited amount of time.
To make matters worse, when it was time for the couple's first dance, the owner told my daughter that she knew nothing about it, despite it being included in the contract and paid for as part of the package. We were then rushed through photos because dinner was scheduled for 7:00 p.m., even though many of the delays stemmed from the lack of coordination earlier in the day. The owner also interrupted the couple's send-off over a pen issue that could have been handled later.
The problems continued throughout our stay. The air conditioning in our cabin failed on the final night, leaving us in uncomfortable temperatures above 80 degrees.
When we politely shared our concerns before leaving, hoping for an explanation or apology, none was offered. Instead, responsibility was shifted back onto us. We were also owed a credit on our account. Initially, we were told it could not be refunded because the original card used for booking had been closed. After considerable discussion, a cash refund was finally offered. However, when my daughter picked it up, it was $21 short. We were told this was for breakfast-in-bed delivery for the newlyweds, despite previously being told that this was included in the wedding package.
Perhaps most disappointing of all, when the newlyweds checked out, the owner would not speak with them.
This was a weekend that should have been focused on celebrating my daughter's wedding. Instead, we spent much of it dealing with issues that we had specifically been assured would be handled by the venue. We left feeling disappointed, stressed, and unsupported.
