HORRIBLE ATTITUDE. Terrible customer service. Does NOT value paying customers. The owner, Jessie, is super disrespectful. While she was doing my nails TWO separate customers approached her with a complaint about their service (one was an elderly woman who she completely dismissed and sent away!!) Within 24 hours of her doing my nails, the gel overlay on my real nails chipped on TWO of my nails. She charged me $8 per nail to fix it plus a $2 service charge for paying with a cc. She blamed me but clearly her gel is either old or applied incorrectly as my polish rarely chips. Will NEVER support this business again. The shop was empty so I'm sure many feel the same. read more

They used to be really good, not so much anymore. I loved the husbands work, he's not there much. So the wife has been doing my nails; and they never last. Not up to date on designs/styles. This salon is now my last resort. read more

Do not go here. Seriously, just don't. Wish I could give zero stars. I went here because I was in a pinch and needed somewhere close while I was in town for the holidays. I got a gel manicure and a regular pedicure. First of all, I GOT AN INFECTION IN MY TOE FROM THE PEDICURE. They don't use a liner in the tub (I should've known then and left). The tools they used did come out of a sealed package, so who knows how many other people they used them on and if they were cleaned properly. As for the manicure, which seems unimportant in comparison, it's been a week and three nails have already chipped. I can usually make my gel manicures last at least two weeks. Seriously, please don't go here. There are other nails salon around, pay a little more and don't get a toe infection and probably have to go the hospital. read more

I haven't left a review in a while, so here's an update from my 2012 contribution. 11 years later, they're still the only place I go for nail care. Vi (pronounced Vee) does an excellent job! She takes great care to be sure that my nails look five star every time I come in. She is busy, though, so call ahead for an appt with her! read more

I love this place I've been coming here for about 4 years and my girl Tran is the BEST!!!! She takes such good care of me and my hooves They just remodeled and they are super fancy now!! I just love this place Am kind of pissed that they Americanized Tran's name to Tracy...... No no no read more

I had the worse experience. My eyebrows are uneven, she removed part of my arch (huge gap). My eyebrows were not cleaned up. The Spa massage, it was a waste of $60. I will never recommend this place even for a backup salon. Just wait for go-to to be available. I spent a total of $101, I should of just burned the money instead, same results. read more

I went in for a basic nail polish and came out with bleeding cuticles. I am never coming back. I've never had such a terrible experience at any nail salon in my life. read more

Star Nail Salon - I went in for nail polish and left with bleeding cuticles - Nail Salons Near Me - Wilmington, Delaware

Today I went to star nail salon for the first time. The place was very clean and they are following all the safety protocols for quarantine. You have to wash your hands when you arrive and wear your mask during the whole duration. I received the best pedicure of my life. My nail techs name was Susan, I highly recommend! She took her time and did an amazing job. read more

Star Nail Salon - Nail Salons Near Me - Wilmington, Delaware

The guy who did it was rushing and wasn't able to draw a simple paw pattern on my nails. They bounced me to this girl named Jessica and she did my nails very well. Then they told me to dry my nails before putting on top coat. Then a random girl came over to put top coat on and at the moment I realized it wasn't going on my full nail she was missing the bottom of my nails. I confronted her she said she was doing it so fast that I didn't see . Anyways next time I go I will only let Jessica touch my nails cuz everyone else seems to do a horrible job. read more

Star Nail Salon - After 10 minutes of putting me on the dryer they told me my nails are dry. But as you can see it wasn't and it chipped immediately - Nail Salons Near Me - Wilmington, Delaware

I went there for the first time today and was greeted by a friendly man. Everyone there was extremely nice and overall it's a cool environment. I went in for a fill in and a pedicure. The service was FANTASTIC! One young lady did my pedicure and Tim did my nails. I drove from Newark to get slayed! Well worth the trip! I made my next appointment 2 weeks from now! If you're smart you'll stop by and GET THE STAR NAIL SALON EXPERIENCE! See ya there! read more

The manager was so unfriendly, I decided to stop my manicure before completion so that I could move on to getting a pedicure from another rep. First time there, I definitely will not be returning. read more

There's a reason why this place is so busy and its not the location. Sure it helps to be in trolley square,its prime property. But its really the skill of the men and ladies that work there. They make sure everyone is happy and treated in a kind friendly manner. As we know, at some nail places,the differences in language or culture can be a barrier to a comfortable experience. Not this group! Their welcoming attitude and sense of humor puts people at ease. The staff are also skilled beyond what I've paid 3times as much for at other salons. Seriously! People sometimes look down on the Asian salons because they're inexpensive and have become a stereotype of sorts. However I've never had a better experience at any other nail place. The place is also clean and they do great brows as well! I've been going there for years and plan to remain a happy customer. It read more

I haven't had a pedicure in years but my tech was really nice and she did a great job. Had to wait 15-20 minutes but it was a Friday morning after a holiday so I expected it and they checked on me through my wait. They also except card tips- really like that because I didn't have stop to get cash. I'll be coming back here for sure. **update** Second time here and went back right away. Pedicure was even better than the first. My tech did a really thorough job on the foot massage and cuticle care which is really important to me. The massaging chairs are a much touch too. read more

I can't really speak to the manicure skills of this place, but the owner or an employee has the foul habit of smoking outside of the side/Clayton Street exit door and leaves their cigarette butts scattered all over the area. I picked up literally hundreds of them this morning during a community clean up. It's gross, it's unsanitary, and it's a perfect example of how plastics enter our waterways. Dispose of them properly, please. Have some self respect and some respect for your local community. read more

Was in town on a work trip and had some time to kill. The staff is friendly and the salon is clean with plenty of color options. Got a great, quick, and cheap gel manicure. Definitely recommend! read more

Needs some aesthetic updates... they use cheap products, I can tell be I lost 2 nails within 2 days... in my opinion they charge more than what they should, then try to sale u a name kit so that you get 10% off future services....smh, I can bring my own. I dislike being passed between nail techs because it makes it hard to tip especially when the level of service varies. . . they don't give hand massages with a fullset..pedicure is also basic. So to leave with a $60 bill is wack. read more

They always do an awesome job on my nails as well as taking every safety precaution possible to keep everyone safe, happy, and healthy. You must wash your hands upon arrival and you must wear your mask at all times. read more

Avoid this place! Had appointment for mani and pedi. 3 hours later I left with a botched design that was totally rushed because they were closing. They took people before me that came in after me. I had to wait only to get my nails rushed. I am going somewhere else tomorrow to fix what they screwed up. Save your money! read more

I made an appointment for my bridal party to get manicures and pedicures the day before my July 7 wedding in Wilmington, DE. Despite a tight time window, the entire staff worked with us to make sure all of the girls were manicured and pedicured on time for the rehearsal dinner that night! My own french manicure was beautiful and reasonably-priced. read more

HORRIBLE WITH GEL NAILS!!! I complained about my nails and how far they were from my cuticle and they did absolutely nothing to change it!! She told me that my nails looked fine and that their suppose to be far from my cuticle. Bull!! --how far??? read more

I used to love Stair nail salon until they start "half-assing" the services I would get like nails with tips and eyebrows. Today in particular I specifically told the person doing my eyebrows to not wax a certain area and as soon as she got started she put wax in the very place I asked her repeatedly not to. And then she waxed them unevenly. It's not fair I should pay for a half ass service I'm done with them for good. read more

I was treated so badly in this nail salon. I think it was the owner herself who took care of me, so there was really no excuse for such lack of ability! I was given a gel manicure, and my nails had been ruined by the removal of the previous gel manicure I had gotten at this very salon. When I complained about the result of the manicure (the damage showed through the polish) I was told that most people didn't mind such a result and that I was overly critical. I find this very hard to believe. I was treated rudely, the salon reeked of artificial nail odor, and there was no professionalism at all. With so many nail salons to choose from, why would anyone ever come here??? read more

Referred here from the hotel concierge, I had a great experience. It was busy but they were efficiently moving everyone through without rushing your service. Great selection of polishes, comfy massage chairs and an up to date selection of magazines. Pedicure was thorough and gentle through the poking and scrubbing portion, and a good length leg massage before the polish application. You can see all their sterilizing 'ovens' and it was comforting to see them take out brand new packages to bring to my station. Overall, a great experience in Wilmington! read more

**If you don't want to read my entire review....in my opinion this place was VERY unprofessional and did not leave me with a good manicure. I highly recommend Tulip Nails on 202, they are friendly and do an excellent job. :)** I had been going to this location since the fall. I was looking for a nail salon closer to home. I was becoming a regular, making appointments every week and a half or so. My experience at this salon on Friday was a major turn off and I will not be returning. I made an appointment and was given the male manicurist to do my fill-in. He was very friendly but also appeared to be rushing. Which was annoying since I made an appointment. Anyway, he finished my SNS fill and dropped some type of greasy product on my nails. (This had never been done during prior appts and I did not know what it was) he informed me that it was Quick Dry. Well....he drenched it on and it made a complete mess under the hand dryer. Not to mention after sitting under for 10 min I noticed it left circular indentations on three of my nails. I asked him to take a look and fix-it please to which he responsed, "you chose the wrong color, that was not a good polish to choose it's too thick!!" Really? You couldnt tell me something was wrong with it BEFORE applying the polish. I was very annoyed at this point but returned to the dryer for 10 additional minutes. As I was leaving he did not say good-bye to me as is the norm at the salon when customers leave. Only after returning home after paying $35 did I notice he filed my nails in a diagonal manner, and he did not paint my entire nail (the sides of one of my nails even still showed the red polish I had on prior). Again, I did not notice this until I left. Perhaps it's my fault for not checking thoroughly. Needless to say I will not be returning. read more

This place is conveniently located and has a very nice atmosphere. My polish started to chip within ... TWO DAYS!!!!! I have never had this happen before, not even with a $.99 cent bottle of nail polish that I apply myself! Love the location, will NEVER go here again. read more

Wonderful place. Clean salon and very nice people. They did rush me a little bit the last time but the time before that a nice woman spent plenty of time with me. I have returned and will continue too. read more

I've never left a review but this place absolutely ruined my nails. They filed my natural nails for at least 30 minutes to the point where they were burning. My nails were so badly damaged and thin that they kept breaking lower and lower. Just don't go here, go to any other salon in the area. read more

I went there for the first time today. Katie was amazing!!! She paid attention to every detail, always asking me if she was hurting me or if I liked it. I will definitely be back!!! I am very happy!! read more

I got my nails done here and left with them looking amazing ! After three days 4 of my nails had broke off(one from nothing more than blowing my nose) I'm so mad because i already hate going to the nail salon so now i have to go back and get them fixed read more

I got a horrible staph infection from a pedicure at this salon. When I went in to cancel my appointment and tell them about it they acted as though they had no idea what a staph infection is. If that is the case then that is extremely concerning as they clearly don't follow any sort of sanitation regulations. They showed absolutely no remorse and did not apologize. This place is dirty, even if it may appear clean on the surface. DO NOT GO HERE! read more

Clean, efficient, and thorough, Star nail salon did a nice job on my manicure and pedicure. Go for reasonably priced, friendly and fast service. Also great selection of colors, including 3 types of gel polishes with the most color options I have yet to see in one place. read more

I had an awful experience here with the nail tech who sits by the door with blonde hair. It's like if you're not a white woman you will not get good and professional service. It seems as though a lot of Asian nail salons are very disrespectful to minorities and I'm tired of it! I take pride in how I look and my nails play a major part in it!! Star nails needs to learn how to speak to their clients and refrain from speaking loudly and rudely to their customers! I will never go back there again and I would NOT refer anyone to that place. I guess if you're a white woman you may have a better experience than I did so have at it!! I had 3 broken nails in less than a week and i was told that it was my fault cause my nails were too long!! My preference is to wear my nails long not to walk around with nubs!!! Work on your professionalism and if all you cater to are white women then put a sign on the door asking minorities to stay away and we will do just that !!! I work for the STATE and I am so close to making a phone call to report this place but karma will have its way!!! read more

Great place, very professional, always accomodating. I stopped in the first time with no appointment because my regular nail salon couldn't take me. They took me in after a very short wait. I've been back regularly since. read more

I went in today for a regular manicure and the owner did an EXCELLANT job, seriously my nails look picture perfect!!!! Great value, have receieved less attention to detail in the past at much pricier salons. read more

I have been going here for several years and have never written a review until now. I have to rebut the negative reviews, I have never had a bad experience here. Tim and Andy have done a great job on my nasty nails and have always made them look great even tho I am a biter. They are also so entertaining! I have also gotten pedis and again, never a bad experience. I am sorry the people that felt they had a bad experience felt that way; I bet if they expressed their disappointment Star would have fixed it. I love this salon. read more

HORRIBLE. I went for a gel manicure and would never go back. The manicure actually hurt and the manicurist was extremely rude the whole time. read more

Just walked into star nails to get my nails done I'm very disappointed the girl at the front named Jesse was wearing a cream colored lace dress was so nonchalant when I asked about getting my nails done she said "go pick your color rudely " I turned around looking for a hot pink color not seeing it I turned around and asked Jesse hey do you have hot pink "she said of course we do" so I said OK I don't see it she comes around the counter looks and hands me a neon pink polish I said no that's not hot pink hot pink is darker so she shrugs her shoulders saying so I don't know whatever that's what we have I'm completely shocked I wasn't expecting to be treated like that is definitely not at this nail salon my previous experience there was very nice so that's why I drove from Claymont Delaware all the way into Wilmington just to get my nails done because I figured they would be polite very nice and well accommodating and it would be a relaxing experience. I also asked for a manager whom of course was not there & they had no clue when he'd be in so no one clearly can help me read more

I went to Star Nail Salon for the first and last time yesterday. I went in and asked for SNS nail dipping manicure. I needed to soak my old SNS manicure off. The produced was soaked off and then Jessica started working on my nails. I had asked for a French manicure and she did the pink color first. I asked her about the white tip and she said she was going to do it with gel polish. I never asked for gel polish but she had already put the top coat on for SNS. Jessica did the white gel on my nails. I went to check out and she told me my total was $55.00. The SNS manicure was listed as $35.00 and they charge $5.00 to soak off the prior manicure -which most salons do as part of their service. Jessica charged me $15.00 for something she NEVER asked me if I wanted. I called and talked to the man that answered the phone today and he told me that SNS does not make a white powder, which is a lie. They do and I had it used at other salons. I will never go back. read more

i have had a terrible infection for over a month after having gel nails for about 3 months. When it 1st started i didn't know what was happening so i told him not to fill the affected nail this time. He said "thats not fungus" He must have known then and there I had a problem. after that visit, my hands itched so much I wanted to tear the skin off. I went back and showed one of the ladies, she said soak it in peroxide because I have an allergic reaction. I ended up going to walk-in-medical care and was given a steroid to apply 2x day. No improvement. it is now worse. i am trying to get the nails off little by little without having to go back and have them do it! I am making an appt. with a dermatologist. to see what else can be done. The skin on my thumbs around the side of the nails won't stop splitting and bleeding and the nail bed is exposed. Don't take a chance on this place! not worth the risk! read more