The worst customer experience ever. I paid $165 to ship "next day". The receipt from the store…read moredid not contain a tracking number... So imagine how challenging that was. The package did not arrive next day...it arrived four days later. FedEx phone system is horrible... especially when you don't have a tracking number. And this store doesn't answer their own phone...they send it straight to FedEx Ex corporate. Where you cannot talk to a person. Horrible, slow and expensive. Never again.

Is customer service just obsolete in this city?! This man apparently only had time to help…read morecustomers that are white. He's disgusting and rude to say the least. I was literally the ONLY customer in the place and he walked away from me standing at the counter to go put away some paperwork (that could have absolutely waited) ....mind you BOTH associates were on the phone WHILE I WAITED AT THE COUNTER for almost 10 minutes. He then hung up the phone and walked to the back!! Three people had time to walk in while I was waiting!! He helps the white woman first that walked in after me while the other associate was still finishing a phone call. He then helped me when he hung up the phone, even though he apparently did not quite understand how to do what I needed. I don't ever need to visit this location again, but in case you do, avoid the white man with the long ponytail, who apparently does not want to help people of color that walk into his business! Disgusting!

Outstanding friendly service. Very efficient in handling logistics…read more The manager is very helpful in all follow-ups.

Good friendly fast service. No issues! I try to combine shopping at the market. No problems.read more

Thank you to Jeremy and the team for creating my absolutely stunning wedding invitations and rsvp…read morecards. They took my vision, created it beautifully and brought it to life. I am grateful to them- will be seeking help for my wedding thank you notes in the near future!

Talk about friendly service and quick turn around. First Step does it all. I would highly recommend…read morethem. I had a rush job that I brought to them that I needed ready for a trade show that I was attending for my business and with short notice they were able to work with me, they even delivered it free of charge.

Hostile Management - Disrespectful to Disabled Veterans and the elderly…read more I have lived in Burlington for more than 20 years and have shopped at this store for that long, but I will never step foot in this Staples again. I was treated with utter contempt by the Assistant Manager, Philip Bosley. After a simple shipping error, he began yelling at me and calling me names like "loser" and an "a-hole" trying to convince me it was my fault for the error when I returned a small box of $300 ink to the store Monday night where they put the Staples shipping label on a box and by Wednesday the same box was sent to my house not to Staples. As a disabled veteran, I don't expect special treatment, but I do expect basic human decency. Instead, I was publicly humiliated when the manager used the store's intercom to announce an "incident" while I was sitting quietly waiting for the police he called. He even gave the police the wrong car's license plate (my neighbor's). If you are a veteran or a senior, be careful at this location. Philip's 23 years at this company have clearly left him with zero customer service skills and a lack of respect for those who served. I'll be taking my business to the Williston store or elsewhere from now on. I even called the next morning and asked to speak to the store manager when Philip said he would call the police again for calling the store and was still yelling at me. I would assume the store manager would be just as rude and diss respectful due to the fact that he never called me about the incident. I also called the so called Staples Office of the President in Kentucky and they said they would do an "investigation" including looking at the stores camera and reviewing the police report because the police report would state what the THREE officers saw when they showed up. I think it takes a month to get a police report so I know for a fact they did neither. And knowing that Staples is a privately owned company based in Massachusetts I found it odd that the so called Staples Office of the "President" was in Kentucky. Also their customer service is based in the Philippines call them at their main phone number 1-800-333-3330 and find out yourselves you do not have to take my word for it. Also I am letting the store know that I am not just "venting" online, but that I am taking formal action. First by posting to the Better Business Bureau, which I told them why is Staples not registered with them like most legitimate businesses are AND I am contacting the Human Rights Commission. In my 20 years living in Burlington, Vermont I notice a blatant diss respect to the military and veterans so I think they need a lesson in respect.

very rude interaction with gray haired guy at Amazon returns. short fuse. I was nothing but patient.read more

I work for a non-profit organization that has printed with Turmax for over 5 years. We have always…read morefound them to be friendly, affordable, and reliable. One of our most recent print jobs was for 200 promotional brochures. We submitted our print job on a Monday afternoon, and picked it up on Tuesday morning. Turmax even printed the brochures on a high-quality glossy paper at no extra charge. Bottom line: Turmax has been a pleasure to work with.

From the owner: Family Owned Business. We print Letterhead, Envelopes, business cards and more.read more