The worst customer experience ever. I paid $165 to ship "next day". The receipt from the store did not contain a tracking number... So imagine how challenging that was. The package did not arrive next day...it arrived four days later. FedEx phone system is horrible... especially when you don't have a tracking number. And this store doesn't answer their own phone...they send it straight to FedEx Ex corporate. Where you cannot talk to a person. Horrible, slow and expensive. Never again. read more

Is customer service just obsolete in this city?! This man apparently only had time to help customers that are white. He's disgusting and rude to say the least. I was literally the ONLY customer in the place and he walked away from me standing at the counter to go put away some paperwork (that could have absolutely waited) ....mind you BOTH associates were on the phone WHILE I WAITED AT THE COUNTER for almost 10 minutes. He then hung up the phone and walked to the back!! Three people had time to walk in while I was waiting!! He helps the white woman first that walked in after me while the other associate was still finishing a phone call. He then helped me when he hung up the phone, even though he apparently did not quite understand how to do what I needed. I don't ever need to visit this location again, but in case you do, avoid the white man with the long ponytail, who apparently does not want to help people of color that walk into his business! Disgusting! read more

FedEx Office Print & Ship Center - Printing Services Near Me - Burlington, Vermont

I've been using services from this FedEx location for years & have always experienced excellent customer service.

Horrible customer service!! Save your time and hassle and go to fed ex directly (or staples).

I would like to balance out these bad reivews, although most are old. We've had a great experience printing promotional materials at this FedEx. read more

This FedEx cation is a complete and utter nightmare. I made two color copies there for a total of $1.49. when I checked my credit card, there's a charge there for $10. I called many times and it is impossible to actually speak with a representative. The phone only provides a loop over and over and over again but does not you to a real person. read more

An employee stole a $2000 electronic device that I shipped from its box and continued shipping the box.

I have no idea why this fedex printing center gets any bad reviews. Over the last year, I have used this particular office at least 20 times (ordering online and then pickup) and I could not have received better service. They call to say they received your order and ask what time You need it. Then they call when it's ready for pickup and when you arrive they retrieve your order quickly. I seriously cannot relate to what others are saying. This place, at least for me, has been five stars all the way. read more

I called this store to ask them if they did passport photos for babies and they said yes. When we arrived, the person who "helped" us immediately said he couldn't take a photo of a child and said we need to see a professional photographer. Even when we explained what the Vermont State gov't website said, he cut us off and said he couldn't do it. It was clear this person did not want to help us. After confirming with the Burlington town clerk that what FedEx told us was not true, we called the UPS store down the street who said they'd be happy to do it. All of their staff was extremely helpful and friendly; not to mention they had done passport photos for infants before. Within 15 minutes we were out the door with our infant's passport photo. I'll never recommend this FedEx location to anyone. read more

Been here several times to get stuff printed. Your experience can play out one of two ways: 1 - You come during the day. You deal with friendly people and your stuff gets done quickly and you're happy. 2 - You come at night. They're open 24 hours during the week, but don't let that encourage you! You still get your stuff done, but the friendly people went home and left the guys that hate their jobs in charge and they will do everything in their power to make you regret having disturbed them from whatever they were doing that was more important than their jobs!! read more

Terrible slow service here. Every time I come in this store it's the same thing. Even if you just need to drop off a pre-paid package for shipping, be prepared to stand in line for 15 minutes whilst the 2 employees COMPLETELY IGNORE YOU and wander around refilling paper in the copy machines, talking on the phone, working on other printing projects BUT COMPLETELY IGNORE 3 CUSTOMERS IN THE STORE WAITING IN LINE FOR 15 MINUTES. Be prepared for smart, arrogant remarks from the employees when you bring the bad customer service to their attention. "Josh" is the epitome of a slow, lazy, rude, arrogant low-level service employee. I'm sure he's very good at making copies and scrolling through documents and clicking "print." However, he's an asshole to the customers and makes people hate FedEx. Do yourself a favor and drive out to Staples. read more

I've done a lot of custom requests for printing here. I've gone at night and I've gone during the day. I'm wondering if the other people who reviewed ever bothered to go back to the store if they had an issue. I requested a complicated print and bind, 4 copies. 2 copies of them were out of order. I went back and talked to Eric (the dark-haired) and Eric the Red came over as well. Both of them were very nice, very helpful. I explained that I just needed them to rebind the backwards copies and then I requested two more copies which I fully intended to pay for. I got a call two hours later that it was complete, and when I came in the next day, I spoke to Jim the assistant manager. He was wonderful; asked me if this was a redo and gave me all four copies at no charge. So not only did they make me whole, they gave me extra as an apology (which was not needed - everyone makes mistakes). As many print jobs as they have done for me, making posters, making custom prints, doing shipping, they have never once treated me with anything but the utmost in customer service. I think they are great, and perhaps it is because I'm professional with them, that I get treated with professionalism and courtesy back. read more

Really bad customer service received 4-5 days ago. My parents went to this location and wanted to use the computer. They asked for someone to help them with the machine and logging into the email. They refused to help and didn't even want to talk to me on the phone to explain the situation. I definitely will go out of my way to find another business that may provide similar services. Most of the time Vermonters have been one of the nicest people I meet. I hope this type of experience is the last one I will ever be exposed to... read more

Not everyone is an experienced printer! I call with questions and I get lip? I get bad vibes from the people at this office and it is very expensive. Jerks! read more

Awful customer service. Due to weather and plane cancellations I was not able to retrieve my package in the 5 days of hold. I BEGGED the manager to hold an extra day until I could get there. Nope. His solution "call the main office, I've been burned before". What?? Customer service? Didn't even try to offer a solution. This is Vermont, we help each other to survive! Called FedEx 800 number and they attempted to have him hold an extra day, again no. He has shipped back to manufacturer and my machinery (I own a small business) is down until I can get the part reshipped. My employees get 2 days of non paid time off due to the assistant manger of the FedEx Office at 199 Main Street. Shameful here in Vermont. read more

Just called the store about a simple product. Rude, rushed, and just plain wrong. Did I mention rude? read more

I called because I had a big order to submit for work that was a little complicated. Instead of working with me to help figure it out, he just told me he can't help me and was short and rude. I'm calling the Fedex/Kinkos HQ to complain and I'll take my business elsewhere. read more

Ordered 250 business cards from Fed Ex Office online. They came out soooo shitty. No number, email or return address to be found with my order or online, so I brought them in to the Burlington store. An associate was super helpful- took my order of cards, had me resend him the file, then told me he would reprint them and mail the new ones back. Easy right? Wrong. Three weeks go by and still no cards. I call them. Another associate has me resend the file, tells me the first guy was wrong and the store is separate from online, but he would take care of it. Now it's a month and a half since I ordered the cards, and I still have no cards. I call them again and I'm given an email address for online returns and told I CAN PICK UP MY ORIGINAL ORDER OF SHITTY CARDS and send them back myself. Yeah right. I get it if I was initially told to take it up with online in the first place, but if two of your employees give misinformation, I kind of feel that you have taken the job/loss on yourself. At the very least, mail the originals to corporate returns yourself, you know, since you are FEDEX and all... Terrible terrible way to do business. read more