I'm traveling and from out of town and I have to say the staff, particularly Jas, at this location are friendly, kind, and professional!

This location has serious staffing or managerial issues. Employees typically looking lost & confused - the drive through line is absolutely insane. Not unusual to wait 15+ minutes. We actually started driving further out of our way to the Northside Dr location because the service is so deplorable here. Writing this while I've been waiting in line for 12 minutes thus far. They are in need of serious training and managerial overhaul here..... read more

Better plan on waiting a long time! This is still one of the slowest Starbucks service I've been to! I came because the red cup day and I do collect them! I did find out that if you stay there they give you a real cup to drink out of! Got the pecan crunch latte, but they ran out of the pecan syrup! Probably will continue to come here just because it's close to my house, but it is doubtful if I would come here if I had to go out of my way and come here! read more

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Food: good Service: good Ambiance: decent We came here on a Sunday around 10am and this place was quite busy. Due to that, the inside was a little dirty with debris on the tables and counters since the staff has no time to clean with the rush. We ordered a vente black coffee, bacon and egg sandwich, tall pumpkin cream cold brew and a spinach feta and egg white wrap. It took about 15-20 minutes for us to get everything and we had to go to the counter on follow up with the staff on the cold foam drink we were finally waiting on. Other than that, the staff was welcoming and pleasant - just swamped with keeping up with all the orders. Perhaps it might be beneficial to order ahead online and show up for pickup. read more

Starbucks - Crumbs on a table in the dining room - Coffee & Tea Near Me - Atlanta, Georgia

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I didn't even know this Starbucks location existed until I happened to search on my phone while in the area -- glad I did. Ordering was smooth and easy, and my drink came out exactly as I ordered it (which isn't always a given at every location). The drive-thru had a line, but it moved steadily, and the staff seemed on top of things. Honestly, I think a lot of people only leave reviews when something goes wrong, but this spot deserves credit for simply doing it right. Overall, a solid Starbucks location with quick service and accurate orders -- I'll definitely stop back in when I'm nearby. read more

first of all, the worst and slowest customer service I've ever experienced. Second of all, I ordered a strawberry açai refresher with no berries in it. I did not order light pink water. This drink is six dollars. I did not pay six dollars for light pink water. The service is beyond slow for very poorly made drinks. unfortunately, this is not just a one time thing, this has now happened to me multiple times at this location. i will not be returning. read more

Starbucks - strawberry açaí refresher - Coffee & Tea Near Me - Atlanta, Georgia

I don't normally write negative reviews, but I guess this experience frustrated me enough that I felt compelled to share. It wasn't anything extreme -- just a situation where, having spent a lot of time in the customer service industry myself, I know a better experience could have occurred. I walked into this Starbucks around 3:45 PM. It wasn't busy -- just two people sitting down and a customer at the register. Three employees were working. They acknowledged me and took my order quickly. At 3:48 PM, I ordered an iced tea lemonade. I had about 25-30 minutes before my party was meeting me, so I planned to grab my drink and get a little work done. As I waited, I noticed the drive-through line getting busier and drinks being turned out. After what seemed like an unusually long wait, I locked eyes with one of the employees. She asked what I was waiting for, and I let her know. She explained they were having trouble with the sticker machine and said they would get it right out for me. Unfortunately, that didn't happen. I continued to wait -- and wait -- and wait. My party eventually arrived, and after a brief conversation with them, I returned to the counter, assuming my drink would finally be ready. It wasn't. At that point, with no real reason to stay, I decided to request a refund. They were polite about it and offered to make the drink, but I declined and took the refund instead. This was at 4:11 PM -- over 20 minutes after I placed my order. Here's where the frustration came in: * The store was not busy inside the entire time I was there. * I was standing at the counter, clearly waiting, for a long time without much acknowledgment. * When an employee finally addressed the delay and said they would handle it, they still forgot about it. * Problems happen -- I get that -- but attentive service matters. Doing what you say you're going to do matters. * If it had been me behind the counter, I would've made the drink and refunded the customer to make things right without hesitation. It's unfortunate because it could have been easily corrected with a little more attention and empowerment from the staff. That said, now that I've written it down, I feel a bit better -- and I'm currently enjoying a raspberry iced tea from QuikTrip instead. read more

Starbucks - Photos of the receipt and refund displaying the times. - Coffee & Tea Near Me - Atlanta, Georgia

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Quite possibly the slowest Starbucks I've ever visited...like seriously if you're in a rush don't even think about stopping because it'll be a while. read more

Maybe the slowest Starbucks around 6am plus the staff also gives you the wrong drink multiple times in a month. This bucks needs help.

This place is pretty busy and the getting in is always challenging since you can only turn right into the parking lot. But inside is clean and fast and the workers are always nice. They don't have as much sitting room as other Starbucks do and they can get loud, but after 1 or 2 pm it I dead inside and is easy to work at! read more

Starbucks - Inside - Coffee & Tea Near Me - Atlanta, Georgia

This location stays packed. Even when you order online, you're still waiting for your order to be completed when you arrive. The location in West Village near the freeway is a little faster. read more

This location is close to my home, so I visit frequently. Unfortunately, it remains the slowest Starbucks I've experienced. Even with long lines, other locations operate efficiently--this one does not. Food and drinks are often no longer hot by the time you reach the drive-thru window, and wait times can reach 30 minutes. Mobile ordering is often worse, sometimes making it faster to go inside. Customized orders are also frequently incorrect, despite the order being accurately displayed on the screen. There is constant staff turnover, which points to deeper issues with leadership, training, retention, and staffing levels. Previously, mistakes were at least acknowledged with a coupon or apology; now, errors are met with little response before sending customers on their way. read more

Slowest. Drive. Through. Ever. Consistently. I only come here because fools keep giving me Starbucks gift cards and this is the closest one to me. But it takes an outrageous amount of time. read more

Super friendly drive thru service. The drive thru can be a long line at times but moves along well. Located conveniently right off the exit by the Chick fila. Updated on the inside and cute area to sit outside. read more

Starbucks - Drive thru - Coffee & Tea Near Me - Atlanta, Georgia

Busy location, takes a long time. I did mobile order and it still took a long time. The store inside was good. I saw three people working on their laptops on a Sunday morning (before 9am). read more

I have never left a review in my life but I felt that hopefully if I did then maybe some change could occur. I have gone to this Starbucks several times and without a doubt wait minimum 30 to 40 minutes every time they are so slow and seem to have no concept of time through the drive through, inside is not much better! read more

Faith is such a pleasant barista - I would consider them the ideal staff at any cafe, in my humble opinion! We were one of those (as I say myself) annoying drive-thru folks asking for multiple customizations and 2 separate orders since we have two separate Starbucks accounts completing different challenges. They were very patient and delightful nonetheless - so we thank you for your fantastic service and attitude. Of course, my doppio/ double espresso was also on point (though perhaps made by her teammate) with just the right amount of "splash of cream" and our double-blended, extra shot espresso Frappuccino with less syrup was quite strong enough to keep us alert for our drive back home. Not a local so it is unfortunate we can't call it our go-to, but thanks to the wonderful team here for the awesome experience! Will aim to come here when we are in the city. read more

Starbucks - Merch - Coffee & Tea Near Me - Atlanta, Georgia

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Worst service!! My husband and I waited in the drive thru line for 40 min ( and there were only 4 cars ahead of us). When we got to the drive thru our drinks were just sitting there and the person at the cash register left (and we only ordered 2 iced coffees nothing too hard to make). Do not go through the drive thru it's awful read more

Normally this is my favorite Starbucks BUT it seems to depend on who is actually inside making the drinks. My wife likes extra crunch so we pay extra for it but she doesn't always get it and we never like to go back and complain because the drive-thru line is always long to the point it blocks parking spaces and would otherwise be difficult to maneuver. Next time I'll just have to go inside and if they make it wrong, request for them to remake it. read more

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I hadn't been here in a long time but I realllly wanted a Caramel Apple Spice. So I decided to place my mobile order from the Starbucks app and made my way to the store. It's super easy to get here as the location sits right off the 285 North and Paces Ferry exit and across from the CFA. Since I'm in the area often, I just knew it would be rather busy since it was around 9 am but luckily things weren't too bad. I was able to find a spot with no issue and as soon as I walked in I was greeted. I appreciated that the sign for the pickup area was easy to find so did not need any assistance with my mobile order pickup and grabbed my drink and banana bread. One of the baristas thanked me and I was in and out in less than 3 minutes. The apple spice was absolutely delicious and the perfect kind of warm I needed on a cold day. The banana bread was pretty tasty and had just the right amount of walnuts. Even though I have a Starbucks less than 5 minutes from my house, I think I'll come here more as the service was much better than the other location. A great experience I must say! read more

This Starbucks sits at the corner of Cumberland Parkway and Paces Ferry in Vinings. It is right next to the Chick Fil A and sits upwind from the Publix. This location used to be one of the only 24 hour Starbucks you could find, but sadly that is no longer the case as they have regular hours of 9a-6p each day. While this location is a stand alone store, the lot it sits in is tiny, making it tough to get in and out of when busy...which is always. The drive through line normally wraps around the building and into the street, which makes things fun when The CFA next door has the same issue majority of the day as well. Moral of this story is...be careful when entering and exiting, and be prepared for a traffic jam and wait. After all this wait talk, something odd happened to me and I happened to drive by recently and peeped only one car in the drive thru, so I immediately pulled in. I was after a plain iced coffee, but caught a glimpse of a sign that said "chocolate almond milk" and immediately became curious. When I pulled up to the speaker I was greeted by a friendly fella and asked him the details on that drink. Turns out it is the Chocolate Almond Milk Shaken Espresso. He need say nothing else as that was what I wanted! I pulled up to the window and he was again very pleasant and friendly. The drink was tasty! The chocolate almond milk and espresso made for a good combination and both were able to be tasted through out the drink. Definitely going on my "treat yo'self" list for future Starbucks visits! Overall, I have been to this location many times over the years and never had a bad experience with service or product. The only downfall to this location truly is the parking and lot flow. read more

Order from the app at 3:43, and it said it would be ready at 3:49. Walked in at 3:51 & literally waited until 4:02 to receive my drink while I watched patrons who came in after me order and tecekve their drink. They get a 2 because at least 3 staff members checked on me except the individual who made my drink. Lesson learned. Just pick up mobile order in the drive thru if there is no line. Geesh read more

Oh the times when i miss this Starbucks being open 24hours it gave me so much joy. It definitely made my top favorites! The staff is always pleasant and the bathrooms always clean. Everything is always made to order very fast, normally no long wait times. It's sometimes a competition only because chick fila is across the street so we fight with their traffic. Adequate enough study space/ table space on the inside. Right off the paces ferry exit. Easy enough to jump off the hwy and right back on during road-trip or fast travel days. Today I was helped by Eric ! read more

Starbucks - Coffee & Tea Near Me - Atlanta, Georgia

SHOUT OUT TO COURTNEY! This was the best experience in a Starbucks. We were greeted as soon as we stepped foot in. Eveeyone was genuinely friendly and inviting. The store was very organized and spotless. The energy at this store brings a whole fun energy vibe. The crew interacted like a very efficient team. I will make it a point to always return to this location on our business trips! read more

Sunday mornings go well with coffee. We decided to stop by Starbucks and treat ourselves to a warm, comforting beverage on a crisp fall morning. As we rolled in, the lane to the drive thru was bumper to bumper spilling on to Cumberland Parkway. We pulled ahead and parked across the way and decided to go inside. What a nice location... there was no line, ample parking up front, and calming music playing in the background. I could not recall the last time I actually came into a Starbucks. So glad we did. I ordered a dirty chai latte with oat milk (grande) and it came out in reasonable time. I noticed it got really busy after sitting down and I got to enjoy some people watching. The counter is organized by name to make it easy to pick up and there is ample seating despite the small footprint. Although we didn't stay more than 20 minutes, it was enjoyable to see the staff happy and responsive to guests. This Starbucks is a great place to chill and very welcoming. Before long, my dirty chai was empty and it felt like the place was getting crowded. Definitely recommend visiting this location if you can squeeze in. read more

Starbucks - Sunday morning coffee - Coffee & Tea Near Me - Atlanta, Georgia

I am extremely pleased with my delivery experience with Starbucks. Starting with the packaging - signed and sealed! This means they are taking some extra precaution. I expected my whip cream to flatten but my drink was still frosty. My orders were correct too. Including straws and napkins was a nice touch to a delivery order. Believe me, not everyone does that. I was glad to be able to receive this Friday treat right at my doorstep while practicing social distancing. read more

Starbucks - Delivery Packaging - Coffee & Tea Near Me - Atlanta, Georgia

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I've ordered from this location a few times now, they've always been nice and made my drink correctly. I do wish they had more smaller tables, but overall it's what you expect from a Starbucks. read more

We are fans of Starbucks, but it seems many times the staff fails to deliver a great product. Meaning, wrong order, forgot cream and sweetener and etc. The product is 5 stars. The staff many times is 3 stars at best. read more

Just amazing that these stores do so much business and yet they can not afford to but trash cans by doors it seems that there staff are to lazy to have empty them!! Very furs ting to have to walk to the other end of the store to throw away wrappings or napkins!! read more

I go to this starbucks several days a week. The lady that worked the drive thru yesterday is normally nice and polite. Yesterday was the first time I went while wearing my hijab. I smiled at her and she kept a mean mug in her face the entire time. It was very disturbing. Idk if y'all will decide to do something about that but I'm definitely not going back. read more

Of all the starbucks on the west side of Atlanta, this is the one we prefer to go to. Actually, we pass two starbucks on our way to get to this one. There are a few reasons we prefer this one, but most of all is the service and quality of the orders. One of the starbucks that we pass consistently messes up our order. They put regular milk instead of coconut (super fun when you're lactose intolerant) and exclude extra shots ordered. This location, however, has never once messed up our orders. In fact, more than once we have asked this location to fix orders from other stores and they have happily obliged. The customer service at this location is also a big attraction for me. They are so professional and welcoming each and every time you're there. Even when we are behind a line of cars, they are still welcoming each and every time. We will continue to frequent this location based solely on their high quality product. read more

Yesterday I waited in the store for 7 minutes before anyone took my order, while two staff talked nonstop while I stood there and waited: The CEO talks about customer service, he has never been to this store. It's the worst. The coffee is great customer service is going down again. If you have time to waste this is your store. read more

Shut this Starbucks down. Every time I come here they don't have something this time it was actual cups. How do you run a coffee shop and not have cups. The staff just didn't care and really didn't wanna work. Let's give Dunkin' Donuts a try in this location. read more

I don't understand the people who do the ordering at Starbucks. Service at this location is just okay. How hard is it to order tea bags? They don't take up a lot of space and for almost $5 for a cup of tea not smart minded on the business end. It has happened multiple times and is frustrating! Overpriced under service and under deliver but will go because of addiction lol read more

Starbucks - 30%off of holiday gifts and coffee! - Coffee & Tea Near Me - Atlanta, Georgia

I rarely leave poor reviews yet yesterday an employee in this store pushed me too far. I'm a die-hard Starbucks goer, to the point where my husband and kids tease me often. I try to avoid this location because it's simply not one of my preferred locations. They have quite a reputation for making mistakes on orders, and my own are no exception. Yet yesterday was the worst. I truly wish I'd gotten the employees name...in fact, I may call the manager and ask. My husband and I expanded our family through adoption last year and also have three young children in our care right now- due to tragic circumstances, they needed to be placed in a loving home temporarily. I had to run out to the store and my older kids took care of the little ones...one of the twins (5 years old) asked to please come with me. We shopped and I asked if she wanted to stop for a snack at this location, she was excited to pick out her own treat. Suddenly, I received a surprise call from the social worker who is working on finding these amazing children a safe permanent home, possibly with my family. I spoke with the social worker as my sweet companion stayed next to me- we were quiet, no loud noise or running around. I had already ordered on the app, so I wasn't online...a very rude employee loudly called out to me repeatedly as I was trying to listen to the social worker share some very difficult details about the kids and their situation. I didn't want to interrupt the phone call, but she just kept calling out, "excuse me miss, do you want to place an order?!!! Do you want to place an order?!!!" in an irritated voice. This went on until I found a moment to pause and tell her I had already ordered...she responded, "Oh, you did?" as if I weren't being honest or she was just a sour and nasty person, not sure which. I walked over, picked up our order and we left. I continued to listen to my caller in my car. I'm delighted that we are blessed to have these amazing children with us...I'm disgusted with this employee's rudeness. This location has lost my business, I'll keep going to West Village, Northside Drive, Windy Hill. read more

I understand Starbucks can be a popular coffee spot but the drive through at this location is abnormally slow in comparison to other Starbucks locations I've been to. Be prepared to wait awhile for your order. read more

Starbucks is a chain that was started in Seattle. Now it's everywhere. There's like a Starbucks every 2-3 miles. This location is standalone. You can say it shares the same space as Chick Fil A or Goodyear, but it's in its own place. The most negative aspect of this place is that the parking is small and tight. The drive through always seem busy. It feels like a nightmare trying to get anything from this place. Since the drive through is long, the cars sometimes block the parked cars. It becomes a nightmare during busy times. But they seem busy every time I come here, so maybe they're always busy. What I suggest is order ahead using your app. Then just pop in and pop out. If you can, you can park in the Chick Fila or even the Goodyear lot. I'm not sure if that's allowed, but if parking overflows, where will you go? The only positive about this place is that they have nitro cold brew. But I don't think that's special anymore since more and more locations offer that now. Coffee wise, it's Starbucks. They're not the best coffee. Even the Nitro Cold Brew gimmick doesn't really make their coffee that much better. I usually get their Green Tea frapps anyway. I would avoid this one. It's too small and hectic. There's another one a few miles down the street anyway. read more

Very slow, always very long lines. If you get cold coffee, ice is usually melted by the time you receive if going to drive thru

They made my peppermint mocha frappucino good and cheese pastry was also delicious as always. Warm and buttery crisp, you can't go wrong read more

Starbucks - Coffee & Tea Near Me - Atlanta, Georgia

Awful location. I've ordered an order for pick up and paid for the order just to get to the store and the doors are locked and the line in the drive through is a mile long. Way to take my money without rendering services. #theft #stealing read more