Service is not good, very slow. I went through the drive through and had to go back in because they made my drink wrong

Only giving this location 2 stars for its convenience. But the past 2 times I've gone they've messed up my order. They don't even write the order on the cup anymore. It's just for an $8 coffee I expect it to be correct so it's frustrating. Like it's literally just oatmilk... read more

Starbucks - No writing - Coffee & Tea Near Me - Cincinnati, Ohio

Friendly staff and good tasting drinks. Went in today for the infamous free red cup with holiday beverage purchase. Managed to get a cup just before the sold out and got a taste of the holiday season! Caramel Brûlée Latte is where it's at. I'm not a mint fan, so this is the only option on their holiday list for me. It is pretty sweet, even sweeter than their Caramel Macchiatos so I definitely won't indulge often. Regardless, yum! Although it was insanely busy because of the promotion, the entire staff was kind and quick! The cashier held conversation with me and although he was busy, he didn't let it phase him. The huge bad part of this location is the drive thru. They decided to put the drive thru entrance on a busy street so it's just ridiculous. If there's 5 cars deep, atleast one of them is IN the road. I'm surprised there's not more accidents. If you need a drive thru option, go to the 5 Mile location. read more

Super busy drive-thru location in the mornings. I always see a line when I pass by. On this visit, the line extended into traffic. Everything was much calmer inside. Short interior line moved quickly. Drive-thru line continued to extend into traffic after my extended visit. Customer service was overall pleasant. Baristas worked efficiently while maintaining a friendly demeanor. Condiment bar needed cleaning. Baristas at no point in time came out into the dining area to clean. Coffee was hot and fresh. read more

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An early Saturday morning Starbucks coffee is a norm for me, especially when running to/ from sporting events however, this is my first (and last) visit to this location. Upon pulling in, the lot is rather congested as the drive-thru line of vehicles extended out into the highway making entering the venue challenging. Once in the lot, there is plenty of parking as the lot extends to several different businesses however, once parked you may have to walk a minute to get into Starbucks. When I walked in, there was only one customer in line. The lobby was packed full; not one open seat! I thought I had "beat the rush" so to speak but i didn't. I actually waited 15min before receiving my drink, which is obsured! As I watched the baristas I noticed only one person on the bar, an older woman who is not executing two drinks at once, but one drink at a time! The team appeared to be lazy and moving at a snail pace. Because of the amount of business this SBUX store receives, I'm surprised the slowest baristas ever are working at this location or even the morning shift. Absolutely zero since of urgency. read more

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This location has really gone down hill. While sitting in store I heard at least a dozen orders that were wrong. I tried to get a coffee refill and was refused. Manager told me coffee refills were no longer given on different coffee refill. She had an attitude. Terrible customer service. read more

This location is consistently good. They are a little slower than some of the other locations but employees are friendly and I get my favorite drink the way I like it!! read more

Starbucks is Starbucks. Always consistent. This location is tougher if you are coming in to work on your computer. Less seating. Employees seems pleasant all of the time. The drive through is nice as well. read more

Starbucks - Coffee & Tea Near Me - Cincinnati, Ohio

Great location, always very busy, but the staff here is really really efficient. This might be one of the only Cincy locations I havent ever had issues at in regards to correct order, wait time, and staff friendliness. I usually go through the drive thru, and even if the line is to the street, dont be deceived, these guys are quick! Indoor and outdoor seating too, but not tons of space. read more

Go through drive through no matter how long. They can be very slow inside just like they were today on this Saturday morning when it seemed like it was about 12 minutes before I got a coffee read more

This place may always have a line, but they're on it! Inside or outside the line moves pretty quickly. I've only ever had a problem here once and they corrected it right away apologizing for the mix up. Everyone is super nice here, and almost too perky in the morning before I've had MY coffee lol. They occasionally run out of bagels and sandwiches after noon if they've been busy, but they are quick to offer a suggestion. It's a little loud inside, and there's not a lot of seating and it's a bit cramped but not bad. read more

This Starbucks does a really nice job processing the drive thru orders quickly and accurately! They are very friendly and the baristas really make my day shine! read more

Starbucks - Coffee & Tea Near Me - Cincinnati, Ohio

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First time using a drive-thru and on Christmas Eve no less. Service was excellent and timely and the woman in the car in front of me bought my coffee. Merry Christmas. #payitforward read more

This is a great Daddy Daughter breakfast location to catch-up in a casual setting with a nice atmosphere friendly staff. A great getaway when time is a premium. read more

Starbucks - Coffee & Tea Near Me - Cincinnati, Ohio

It's bad enough that this location was constructed in such a way that their drive-thru causes traffic to back up onto Beechmont Ave. Of course I don't blame that on the employees; I blame it on corporate, and partly also the people who are too lazy to park their cars and walk into the store (which would be a lot faster than waiting at the drive-thru, anyway). But recently I got an iced latte which had milk in it that was obviously rancid. I called the store and asked for the manager, who expressed no concern and just said "what's your name, come in and we'll give you another one". When I told him I wasn't interested in that but just wanted to let him know so that they could better handle their supplies, he just said "yeah OK" and hung up. Pretty lousy attitude; hopefully this manager has been replaced. The other employees seemed friendly and helpful. read more

I ALWAYS have a bad experience at this Starbucks!! Yesterday they were out of the pineapple for pineapple black tea and out of the spinach feta egg white wraps. Today they were out of the pineapple black tea and the peach white tea. I got a venti strawberry green tea this morning and there was so much ice in it, it took me less than 10 mins to finish. I paid money basically for a cup of ice! read more

Starbucks - Coffee & Tea Near Me - Cincinnati, Ohio

I like this Starbucks for the convenience to my house. However, aside from the drive thru being way too close to Beechmont Ave and not allowing much room before cars start backing up onto Beechmont, they are getting orders wrong quite a few time. Within one week alone they screwed up my order three times. I love Starbucks and will continue to go there, I am just taking a break from this location until they can get their act together. read more

I only go here every morning and they always make all off coffee perfectly! Consistency is this companies strong point and I'm okay with everything always people the way it suppose to be. Always long lines but that's okay, but maybe should have planned a longer driveway so motorist lives aren't endangered for a cup of coffee; The engineer must not have known how busy Starbucks is. My first stop everyday is here. read more

Thank you Starbucks for being my home away from home, I literary twisted my colleagues hand to drive to s Starbucks before our meeting while dealing with a jetlag, thank god for Starbucks read more

I usually love this place and come here everyday and receive exceptional service, except today. The drive through was very busy, so I went inside to get my drinks where the gentleman working said he didn't know how to make the drinks I ordered (the same drinks I get everyday) then asked me if I knew how to make them and when I asked him if he could get any other worker to help him, he said they were too busy with the drive through. I'll still go to Starbucks, not this one read more

I am a big fan of this Starbucks. Yes, I've had a couple of less-than-stellar visits, but they are consistent enough to be reliably awesome. Yes there is a long line a lot of the time, but this is Anderson Township, and the people here have addictions that need to be served. There have been 2 times when I irritated with the line, because it just wasn't moving, and you know what? Both times I was given an apology, and not charged for my drink. Their problem resolution skills are exemplary, which is my biggest compliment to them! read more

This is one great, remote location! I really enjoy the service and the products. People here are kind and quick, which is what a coffee shop should hold! read more

Everyone is always so nice. I use the drive thru regularly and they are always quick and the customer service is the best. I had an issue with my drink once and when I took it back to the counter they apologized and fixed it. read more

Love this Starbucks. Very friendly staff, drinks are always made tasting great! Usually mobile order, drinks are ready for me when I arrive.

This Starbucks location is by far one of my favorite in Cincinnati. The staff is always friendly, knowledgable, and efficient. I have zipped through the drive thru with the line wrapped around the building more times than I can count! They always make great recommendations and take the time to tell me about new drinks they think I'd enjoy based on my current order. I go out of my way to stop in at this location. read more

Are you kidding..?! I'm the first to review this location... This is a bit hard to believe... This staff is fantastic..!! Friendly, brilliant baristas and engaging... I have to stop at this location every time I visit my parents... It's like having to pass through a toll station that I love in order to reach my destination... Excellent location... Just sayin'... read more

Obviously 5 stars because the baristas rock and I love the products. Location placement sucks for the drive-thru though.

The last 3 times I have been to this location the service was not so great, first they tried to give me the wrong order, then they over charged me, then they forgot to give me my change and couldn't open the drawer. It took about 10 mins to get me my change b/c the guy who had the key was on break. Then when did get me my change they said they couldn't find the key. Very inconsistent read more

Well. Okay so i suggest not going to this starbucks. First- when you order a soy drink, you dont get your drink soy. Second - if you order a frappachino or a drink that comes with whipped cream, they dont give you the whipped cream unless its a mocha frapps. Third - A drink was completely forgotten and not made until we asked for it. Which they then gave us attitude because they forgot to make it. There was TERRIBLE service and the workers were more concerned about talking rather than doing their jobs. read more

Went through the drive thru in a hurry to get to work. After leaving I realized they forgot the espresso in my venti drink. I went back through after calling and complaining, while at work, and they tried to charge me another $5.25. Also I ask for my drink upside down and on another occasion they did not make it upside down. They stirred it and when I asked the man said he has worked there for years and it is the same as upside down if you stir it. I informed him that it does NOT taste the same and that I would not be returning. If you are spending that kind of money you want to receive the drink how you want it.... upside down and with espresso read more

I LOVE this location. The morning crew is the best. Always gets my order perfect and they are so friendly!!! Definitely one of my favorites.