My mother tells me after I order that it is going to be over 15minutes for my order. She has never gotten her order before then. And then told me she would never wait in that drive thru because it would take even longer Worst I have ever waited for a coffee. The set upnis horrible. And I had to wait 15minutes before my order was even ready. That does not even include the drive it took to get over here which was 5 minutes. And then my drink was not even full?! What the heck. I have never had that happen before. When I brought it up I was then asked if I wanted more ice when my order clearly says light ice. Why? Just add more almondmilk read more

Starbucks - Did not even start drinking this yet. Thia is how it was handed to me - Coffee & Tea Near Me - Clive, Iowa

This location is a hub for all the centralized Des Moines community! Come here to see and be seen Coffee is always as expected and delivered with good service! Drive through here is ALWAYS busy on the weekday. Came out on a sunny Saturday morning at 6:00 am and it's not too bad if you're on the run! I recommend this location! read more

Starbucks - Cold Brew with Cinnamon Almondmilk Foam - Coffee & Tea Near Me - Clive, Iowa

I thought that when you scanned the barcode on the mobile app that all the deals automatically pop up. I've never had to clarify and remind someone at Starbucks about it before. So after I paid and I tipped, I asked was there not a deal going on? That's why I scanned my barcode. The guy at the window seemed very confused and just walked away and somebody else came over and closed the window and then he brought back my second drink and just didn't say anything to me. I'm not sure if this location just isn't aware of the deals that are going on or they do something different than other Starbucks. But in the future, I'll just stick to the locust or Euclid location. Just was shocked that every Starbucks does it differently so I guess in the future I'll have to make sure that I specify very clearly with the staff at this location. read more

This is an ok Starbucks. The workers are very nice. Is it horrible that I love this place mostly for the gay workers? Lol. Seriously. I miss my gay LA friends! I only wish two things, 1) I wish the seats were more comfy and inviting. Some nice big cushy seats and couches would be great. I came here to wait for my son while he finishes a class and I wanted a safe and lighted place to embroider. But most of the seats are hard. I did get lucky and the lady sitting in the one comfy seat left and I grabbed it! Nice corner all to myself. 2) I wish it wasn't so damn cold. It's too cold in here. But, as usual, a great caramel macchiato! read more

The employees are amazing & need a pay raise. If they could get my coffee correct. The company needs to help them do their job more efficiently. This location is the only location that I have been to that has been out of the same products for weeks. If Starbucks is going to discontinue something then just say so! read more

Starbucks - This should have almond milk - Coffee & Tea Near Me - Clive, Iowa

This is a great Starbucks location! Not all Starbucks are created equally, and this is maybe the nicest one in town! The drive through moves fast, they make great lattes, the bathrooms are clean, there is lots of room to work and or hang out and talk! The staff here is really nice. They have a decent size shared parking lot, it's right off the bike trail, and they have comfy outdoor seating! Nothing wrong here.. Keep up the consistency and good service! read more

Starbucks usually isn't my go to coffee shop, but they have good hours which is why I hop on in. This location is right outside of the Walmart/Sam's club lot. It's near the freeway which provides easy access to those swinging by. They also have a nice drive thru system. The staff is pretty friendly. Amanda and Carrie in particular are fun to chat with! FREE WIFI I enjoy the Passion Iced Tea :) read more

Starbucks - Inside - Coffee & Tea Near Me - Clive, Iowa

it was fast service BUT they didn't secure the lid on one of the drinks so it was split all over my boyfriends lap ( ruining his white shorts ) - we ordered a caramel macchiato & it was just milk & caramel no coffee in it at all. really disappointing. read more

I love local, truly and always. But I also love very, very good people and things. This Starbucks is the best I've ever seen. The quality of the team they have built is amazing. I have had unique requests that they always respected as best they can. Today, Emily returned my wallet that I lost...wait for it...2 weeks ago. She saw, me, walked straight up to me and held it before me, as if to say. Hey, we got you. Thanks to Marcy and the whole team! These guys are great neighbors. read more

Terrible terrible service. The manager on duty was doing paperwork and joking with the baristas while we waited and waited for our food and drinks. The drive-thru was busy and there was only one person making drinks. The manager kept looking at people as they waited. He kept pressing the headset button and talking other people working and shuffling paperwork. Terrible terrible service. I felt bad for the other people working. However... the drink was made well and probably the best from the Starbucks locations in the area. The sandwich was hot, too. Darn. This is not a location I would visit again. read more

I used to love this location; however, the last 4-5 times I have been there my orders have not been correct. For example, yesterday I ordered 2 venti frappes and requested to use a reward from my gold card. I received 1 venti, 1 grande, and was charged full venti price for both. Lately nothing easy or convenient about this location. Will not return if I can help it. read more

This Starbucks is probably the best one I've been to. Always fast and great service. I always order a Venti iced skinny vanilla latte with soy milk and the consistency in taste is the best here. Drive thru lines are long in the mornings and sometimes I will park and go in to order and they have a great system for making sure things move smoothly. read more

Starbucks - Coffee & Tea Near Me - Clive, Iowa

As far as Starbucks goes, this is a good place. Not the fastest around, and sometimes the parking lot is brimming, but the baristas are friendly. read more

73rd & Buffalo, Des Moines I just had the most deplorable, abysmal customer service experience that I have ever had at a Starbucks. I went through the drive-thru, as I often do at any location, because I am usually grabbing something on the way to somewhere else. The voice on the speaker was a low mumble "what can I get for you?" This is not any way to greet a customer. This is what you would say to someone that is annoyingly in your presence. I was ordering 2 drinks and 2 sandwiches so I can take them back home for my wife and I to have breakfast together. I ordered the first drink and was responded to with a low grumble "anything else?" to which I said "yes" and proceeded to order the next drink. I was again responded to with the same monotone "anything else?" as though the man just wants me to shut up and go away. I ordered the 2 sandwiches. "Anything else?" I responded, "No, that's all." He told me the price and I moved forward in the line. When I got to the window, there was minimal verbal interaction...just enough for him to run my card and nothing more. The young man seemed to be annoyed with my presence. He handed me the first drink, second drink, and one sandwich. I told him that i ordered two sandwiches. He made an annoyed/confused face, said nothing, and closed the window. I put the car in park. In a minute or so, someone handed off a sandwich bag to him and he proceeded to walk back toward the drive-thru window. Stopping just short of opening the window, he proceeded to roll up one of his sleeves. Holding my sandwich bag, right in front of the window, after being treated like an annoyance, more importance was placed on proper sleeve rolling-up than giving me what I have been waiting for. Once the sleeve was in its proper place, he opened the window and handed over the bag without so much as a word. I stopped going to Dunkin Donuts on the east side because of the terrible customer service. Perhaps I will stop going to this location as well. This young man at the drive-thru should NEVER have been hired, much less put at the busy drive-thru window. I would have gladly emailed the manager or Starbucks instead of making this public, but no email addresses or comment areas could be found. (Speaking to management...) you will continue to lose customers because of this person. Today, you get one star because the coffee and sandwiches were delicious. If I EVER come across this guy at your store again, I'm not ordering or spending any money, and I will go somewhere else. RAISE YOUR HIRING STANDARDS. read more

Starbucks - Coffee & Tea Near Me - Clive, Iowa

I love coffee and I love coming here!!! The girls get so excited for their pup lattes! They love it as much as their momma! My go to drink, iced Carmel latte. They even gave us an extra drink since they accidentally made someone else's incorrectly! Can't beat that for a beautiful sunny day!! read more

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Well that experience created a bad start to my Saturday. Waited (not exaggerating) 20 minutes for my iced cappuccino. Seriously, learn how to properly operationalize and staff a Saturday morning. You know how busy it's going to be. There was a single person on the espresso machine. If I'm going to have to wait 20 minutes to get my coffee I'll just make it at home and it will be Dunkin' grounds. read more

I love starting my morning at Starbucks. This particular location is close to my work and I love that the employees really make an effort to remember their customers. (As most locations do.) This morning the barista (sorry I don't know her name...shame on me!) even noticed that I had colored my hair!! It's so nice to walk into places like this and see the employees working hard but having fun as well. I often hear them joking around with each other and other patrons but not at the expense of good service. They really make it a cozy, friendly atmosphere that makes you wish you could just hang out there all day. My only complaint is that they are usually very busy and there rarely is an open seat. But that's a good problem to have. read more

Starbucks - Coffee & Tea Near Me - Clive, Iowa

My drink was poorly made and on top of that the milk tasted bitter and sour. Like it was spoiled.

I order the same thing every time I come here. Large coffee with sugar and extra cream. I dont understand why LITERALLY half of the time, the coffee comes out nearly room temperature. You shouldnt be able to chug coffee like its a college tailgate. Idiots would say, "But you're ordering it with extra cream. Thats going to cool it down." Then why is it SCALDING HOT the other 50% of the time?! Are you freezing cubes of cream to put in the coffee? Maybe take the half and half out of the fridge a half hour or so before you need to use it. read more

Literally the slowest Starbucks I have ever ever been too. Its ridiculous. Just give me my coffee!!

Great if you like burnt beans and overpriced everything. I don't really have anything good to say about sbux but this won't let me post the reviewwwwwwww untilllll its longerrrrrr longererererrrrrrrrrr. Ugh. read more

I am a regular here. This is a great place to sit and chat with friends! They have a decent sized seating area and an outdoor patio. They always remember my drink! The baristas dona great job recommending new drinks as well. Everyone is very friendly and accommodating. There's a reason I keep coming back! read more

Grabbed a beverage on my way out! Fast and simple! Got my beverage right and tasted great!

I went yesterday Friday 11/14/14 at around 11:45 absolutely wonderful experience and good coffee. my barista took the time making me 5shot caramel macchiato. I also found out she also drink 4 to 5shots with her macchiato. not many people drink that many shots of coffee and not bounce all over. sorry I didn't get your name to put on this review but thank you my lovely barista for the great coffee and experience. read more

I did a mobile, the app said it would take 4-9 minutes to make. When I arrived it was a little busy so I under stood why it could take up to 9 minutes to be ready. I waited at the counter to get my drink. The sign on the counter clearly said pick up moble orders here. Every other Starbucks I have been to will set the drinks there when they are ready, this Starbucks didn't. An employee didn't acknowledge me till 25 minutes later to ask me if I had a mobile order. It turned out the drink had been ready the whole time but sitting behind the counter. They didn't even call out "mobile order for tember" like other Starbucks. I did a mobile order because I was in a rush but this ended up taking 25 minutes which was quite frustrating. read more

Just went thru the drive thru this morning for three beverages and one of the new pastries. There are always super friendly at this Starbucks, but today Jake took the awesome service to a whole new level of great. Awesome guy to have promoting new products and working the drive thru line! read more

Nice atmosphere and music is relaxing. The employees here are typically polite which we really appreciate.

I'm here right now. Flies everywhere and nobody is cleaning up the tables after customers leave, leading to swarms of bugs. It's not as if it's super busy. If I could work at home today, I would leave but unfortunately can't so I'm stuck here for another couple hours. read more

I can not say enough good things about this location and staff. I love the personal customer service given by all of the employees. I come here often and have always been greeted with a smile. Sam, Dillon, Laurie, Amanda, Vicki and all of the staff always greet me with a smile to start my day off right. On one of my resent trips I was give the wrong item and when I came back that afternoon I didn't mention it but the minute I got to the window, Vicki did and made sure to correct things 4 hours after it happened. Way to remember your customers!!! On another trip the drive thru was backed up and it took 33 minutes for me to get to the window. I was immediately greeted with an apology that something was broken and it was taking a little longer than expected. Even with all the unhappy customers they were dealing with because of something breaking, they still continued to smile and provide the best customer service. I know their jobs are hard as we can not please everyone and I think you all are great!!! Thanks for starting my mornings with me. Customer forever... read more

Terrible. wanted an iced decaf coffee, ordered via the drive through. girl working there said they don't have that. So I asked for a hot decaf coffee, she said she could add ice to it if I wanted, I said okay. After two minutes at the drive through window they said to pull around to the front door and they would bring it out. The girl comes out with an iced drink and said that an iced decaf coffee would be watered down so she made a coffee americano instead, I JUST WANTED SOME F***ING DECAF COFFEE WTF. read more

Coffee is what you expect from Starbucks. Staff is friendly but the music is so loud you can't think. It's not just a certain day but EVERY day that the music is crazy. The staff most of the time has to yell at one another. read more