Vanessa who has been with Starbucks for 8 years is the exception to any bad review. What amazing customer service! Would love a Vanessa at every place I go. Mahalo, Vanessa! read more

Moved here 6 months ago, had excellent service. Last two droppoffs have been like warm coffee ,then to reheat get burtnt flavor. Thank for poor service to Starbucks and door dash for not been on same page. I didn't pay 96.00 for the year for this service , if so give me my refund . read more

I stopped here to get a drink on my way home and asked for some sugar-free options because I'm diabetic. The server told me that she was gonna go help someone else while I figured it out. Did not attempt to help me find anything sugar-free. may 13 at 1:40. no tip from me and definitely makes me think this Starbucks doesn't care about people. Sure most of their drinks have tons of sugar in them but typically I can find something with some help anywhere I go. help at all tells me to have a beautiful day. Well, I will but not because of you! read more

The ladies at the Starbucks in Cloverdale are always super amazing and brighten my day! Especially the lady that always says Mahalo :) the energy there is great and I appreciate them being so positive and welcoming even going as far as writing a nice note! give everyone a raise, much love read more

Starbucks - horchata shaken espresso - Coffee & Tea Near Me - Cloverdale, California

Good service they gave me my drink as fast as possible when I went to put gas and came back my drink was done so fast WOW!

I went through the drive-through to order a pumpkin spice latte hot. And I got a nutmeg coffee with whipped cream on top. The coffee was weak and where the heck was the pumpkin spice part. How much I paid for this grande size copy? If you can't follow the recipe for a specific kind of coffee then why bother making it when I went to pick up that order through the drive-through they offered me two drinks when I thought I was only buying one. I guess I should've taken the second one. It looked more enjoyable read more

Like most Starbucks they have many employees looking ultra busy. But they are not actually waiting on customers at the counter. After waiting fourth in line for 5 minutes I pulled out my phone and did a mobile order. Grabbing a seat at a table that multiple patrons had been at prior to us as evidenced my the crumbs and sticky surface. My wife's cold chai came first, then a few minutes later her sandwich a few Minutes later my sandwich. About five minutes later after I had eaten I went to check on my Brewed coffee, ignored as usual finally a clerk brought out my coffee. Stay clear find a local coffee shop read more

So I just moved here was delighted to know Starbucks is here been here a few times but today I ordered online and took a hour to get here and I'm just down the street not happy about the service plus it showed the driver was a female and wasn't, we called the store and they were rude to my husband, not cool I'm a good customer since 1998 and sadden me that the service is very poor . read more

Conveniently located at the gas station. Very slow for inside service but very friendly. Drive thru is much quicker. Order ahead. read more

Starbucks - Coffee & Tea Near Me - Cloverdale, California

Long, wait for ordering she always put you on standby and also waiting to get drinks I don't know what the problem is but it's been like that lately every time I go there I just wait wait wait wait read more

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Stopped after a long drive baristas are the rudest I've experienced they wouldn't even acknowledge my existence. Then they laughed at my order. Drinks were fine service is a no/10 read more

just went to Starbucks in Cloverdale with my bestest pal and had such an awesome experience! Vanessa was sooooo patient, friendly, and helpful!!! She really made our day!!! So bubbly, bright, and just an all round gem! i hope the managers at this location appreciate her stellar customer service! if i am ever up in Cloverdale i will most definitely return for her! I wish more people had her lovely spirit! Mahalo! Vanessa- thank you for making our day! read more

Like most Starbucks but with a friendly staff. I utilize the drive thru most the time which can get a bit busy and slow considering the layout with the gas station, but most the time it's pretty convenient and easy to get a coffee or snack before hopping on the 101. read more

This Starbucks has definitely improved over the years!! The morning staff are so friendly, they know my name and order when I walk in and they're always so happy to be working. My go to Starbucks for my mornings!! read more

Starbucks - Coffee & Tea Near Me - Cloverdale, California

Stopped for a medicine ball and dirty chai. Love this Starbucks location, the baristas are always so friendly and welcoming. Shout out to Vanessa working the drive thru today - she's awesome! read more

Starbucks - Venti Medicine ball - Coffee & Tea Near Me - Cloverdale, California

As good as any Starbucks and I'm always happy with the egg bites. Plus the bathroom though you now need a code to get in.

not the greatest experience today. I ordered a tall flat white, a tall americano with extra room as I like it strong and some warm food. food came out then maybe 8 minutes later the drinks which she made 3 coffees that I had been charged for but only ordered 2 drinks. she refunded me by which time I just wanted to get the hell out of the place. my americano was like a drip coffee, watery and no crème. bill was over $20. glad I didn't tip when I paid. I've learnt to do this these days. read more

They didn't confirm my order at drive thru speaker or window. Once at the window they handed me my drinks without asking for payment which was confusing. To top everything off they handed us someone else's coffee order. I understand it was their "morning rush" but simply confirming peoples orders and looking at the drinks to make sure they are handing out the right orders should be the easiest part of their jobs. Sadly they are easily overwhelmed at this location and become ignorant to their most basic tasks. read more

Slow and disorganized. Understaffed. The staff were friendly but they seemed a bit zoned out. Bathroom was clean. Dining area relatively clean. read more

I stopped in for a bathroom break and a protein drink while on a long trip on January 1. The store was very easy to find, right off the 101 freeway. They were prepared for travelers, greeting me at the door with the bathroom code! The bathroom was well stocked and clean. I paid for my drink and was quickly back on the road. All staff were friendly and helpful. read more

Wow, masks are required, but how is it that both restrooms are not stocked with soap? How is it that the hand sanitizer mounted on the wall next to the pickup counter have no solution in it?? The only thing I found was a loose, crusty bottle of hand sanitizer by the door. I wonder if this is the same restroom the employees use. Do they understand this is still in the middle of a pandemic? You were forewarned. read more

I ordered a Frappuccino creme based because I can't drink coffee, I literally told them twice that I want the cream based. Now we're already at the freeway and can't ask for a replacement or a refund. read more

So sad to say this has been the worst Starbucks I have been to ! I don't go to Starbucks much given that I make the best coffee at home or go to blue bottle which is next to my house. I visited this location on my way to work and even though Starbucks is not wow is always consistent and customer service tends to be good or excellent in comparison to most places. The lady that took my order was so rude and literally mistreated me. I noticed her behavior was different towards me when she took the orders of the people behind me. That was very sad since as nurse I understand people have bad days and I tried to be kind to her regardless but that was not the issue. This employee decided to selectively mistreat me, maybe because I was the Hispanic one... very sad to feel this way read more

Always greeted with a snails and courteous. It's not easy working at Starbucks and I admire the workers there. I will always support Starbucks. read more

It's hit or miss here. The people seem nice, but it depends on the day. And honestly.. if you're looking for a full cup, this is not the place. read more

worst starbucks ive EVER stopped at. bathrooms were disgusting & terrible customer service from the cashier. was ignored by 4 passing employees while waiting to order. finally had a girl come help us, just to look up & see the nasty look on her face. the staff then decided NOT to tell us when our drinks were ready! sat there for a cool 10 minutes waiting on a singular tea & one venti water, just to have another customer let us know the drinks were ready at the counter. the tall iced green tea i ordered??? filled 2/3 of the cup. if you want a full drink, a clean bathroom to do your business in, and decent customer service, dont come here. and EMPLOYEES.. if you dont enjoy your job, FIND ANOTHER ONE!!! read more

If I could leave a 0 star yelp review here, I would. I called this starbucks regarding my friend's missing wallet, and left me on hold for at least 15 minutes. The woman I spoke with on the phone told me that I would be on hold for "around two minutes," but this was simply an awful promise! How busy do you have to be to keep a damn customer on hold for that long? I heard names and drinks being called out in the background and even screamed for some help with the hope that somebody would hear me, but nobody answered. Eventually, somebody picked up the phone and simply hung up. I tried calling back multiple times, and I was left to leave a voicemail every time. These partners don't give a shit about their clientele, and I highly recommend veering away from this place. Do not enter! read more

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We stopped in while on a roadtrip - a LONG roadtrip. Cue coffee! The people working here were kind. My drink was made incorrectly the first time around and could have been fixed by pouring it into a bigger cup and steaming more milk; instead, the barista told me to keep it and remade my original order in addition to it. I thought that was nice kind of her! There's plenty of seating inside, lots of food and baked goods, and their bathrooms were clean, although one was missing soap. This bux is 15ft from a gas station, so it's convenient if you need to top up your car's tank, too. read more

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Great service- fast and convenient. Inside offers lots of tables with a bunch of large window to get in the natural light. Great location to go alone or with friends. read more

Very unplesant visit today. My family and I walked into this buisness and were rudely told to go through the drive through. Keep in mind there were still 16-18 minutes until closing time. I would get it if there were only five minutes left but this is outrageous. Keep the man running the chashier in check. read more

My latte was ready super fast. Their manager was putting together a display so I asked her what to get for someone who likes special hot drinks that are sweet. She made an excellent recommendation and service was super friendly. Will return. read more

Worst Starbucks experience. Asked for simple drink I have ordered for years and multiple locations. This was the only who said they couldn't make it. read more

I travel to the north coast and ALWAYS stop at Starbucks in Cloverdale. It is convenient and the staff is professional, friendly, efficient! there is always a nice array of food to eat and I highly recommend the hot breakfast sandwiches. This Starbucks is so comfortable and clean...fast service...and I highly recommend for a "pit stop" on your travels! read more

Though they were very busy, Frisco took the time to make my coffee exactly the way I wanted it and it was delicious! Plus, just a very friendly and customer oriented person! read more

They do a really good job at this location. The people are nice which is refreshing for Cloverdale and they really do their best to get your order right and if they don't they fix it really easy. it truly is pleasant to go there it's nice to have an oasis and a desert of disappointment. read more

Another day, another Starbucks! I stopped in here to juice up on my drive to Mendocino, placing an app order while I gassed up across the street. Despite the place being totally packed on a Saturday morning, my drink was ready in a very reasonable amount of time and was delicious, and the staff was some of the most friendly I've ever encountered. The bathroom was also very clean. No complaints, a great road trip stop! read more

I walked in and was told that they were "closed" and "closing their tills", which was fine, that's understandable...... Except they were ringing up another person who walked in a few seconds before me. It's kind of laughable that the employee bothered to apologize, because it's pretty clear that she wasn't sorry at all to turn me away but take the person before me. We typically pass this town on our way to do some vacationing in Mendocino to make a gas and bathroom pitt stop. After this encounter, I'll be sure to take my business for coffee elsewhere, since it's clear from the customer service and attitude that they don't really mind not being busy or having business to begin with (as each time I've been here it's always been slow). And based on the other reviews, it seems I'm not the only one who's had to put up with their lackluster attitudes. read more

Needing good coffee for my ride to Mendocino stopped in Starbucks. The line for service moved quickly. The cashier was friendly and helpful. Though my order was confusing she understood what I wanted. My coffee was what I wanted. The taste and temperature were right. The store was clean. All in all a good Starbucks experience. read more

One star for the clean bathrooms, another star for the nice layout and ambience but most importantly they lost stars for our drinks, which was the point of this stop. The caramel macchiato had messy caramel all over the side(pic attached). It's disgusting to drive around with sticky steering wheel! Then I waited patiently for my 2nd drink while I saw 2-3 drinks served(people who paid after me), so I finally asked if there was another cup in line for me. She casually said, I didn't get that order. "Seriously? I was just standing around staring at you?" I wanted to say. She apologized and tried to recreate my drink, which at this time, I didn't want to mention my original request of nonfat milk, but hopefully she did one less pump of mocha and toffee. Oh boy! It wasn't even BUSY read more

Starbucks - Clean and nice layout - Coffee & Tea Near Me - Cloverdale, California

This is the slowest and dirty at Starbucks I've ever been in and I've been in a lot of Starbucks even compared to the ones in San Francisco this one is the worst of them all. I was the only one in the drive-through and it took 10 minutes to get a Americano. read more

Starbucks - It's not the cleanest Starbucks. - Coffee & Tea Near Me - Cloverdale, California

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